CDS

Umbraco Cloud Platform

Umbraco's CMS is suitable for small, medium and large websites and intranets. CDS offers scalable, managed platforms using Umbraco Cloud and Umbraco on UK public and secure private cloud architectures. Our Umbraco services including consultancy, design, development, migration, support, implementation and upgrade services help customers get the best from Umbraco.

Features

• Umbraco's user-friendly CMS offers a simple, intuitive editing experience
• Umbraco provides multi-device previews
• Umbraco - scheduled publishing, media library, form builder
• Umbraco is headless content management ready
• Umbraco is Multichannel: manage all websites in one place
• Umbraco supports agile development, and continuous deployment
• Umbraco - full APIs for front-end and back-end integration
• Umbraco managed cloud platform including minimum 99.9% uptime
• Umbraco is an open-source Content Management System (CMS)
• Umbraco Gold implementation partner

Benefits

• Umbraco provides unlimited editors
• Umbraco is easy to use for content teams
• Umbraco shows you how content will look on different devices
• Umbraco allows you to publish anytime without needing to content-freeze
• Continuous deployment of new features and bug fixes in Umbraco
• Umbraco provides an enriched user experience
• Umbraco allows you to create forms easily
• Umbraco can adapt and publish content for social channels
• Umbraco support access, scaling to 24x7x365
• Umbraco helps you meet W3C WCAG accessibility standards

£459 to £2,800 an instance a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

766147035797781

Contact

Matt Johnson
0113 399 4000
bidteam@cds.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: N/A
• System requirements:
  • The solution is entirely browser based
  • There are no other system requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9am-5pm Monday to Friday as standard; up to 24x7x365 by arrangement. SLAs vary by contract
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide second- and third-line support and maintenance for deployed services via our ISO 20000-certified Service Desk, which uses an ITIL methodology to maintain the integrity and availability of business-critical, high profile and complex systems. ; ; Our Service Desk provides: ; ; •Incident and service request management ; ; •Problem management ; ; •Change management ; ; •Release and deployment management ; ; •Service level management and service reporting ; ; •Configuration management ; ; •Service management plan ; ; •Service level agreement. ; ; Clients can interact with the Service Desk via email, telephone or via an online ticketing system. All CDS Service Managers and Service Desk staff are ITIL-certified. ; ; Support and maintenance contracts stipulate a minimum level of support provision per month, appropriate to the size and complexity of the service; this entitles clients to a certain number of hours of support, at standard day rate. Additional time is chargeable at the agreed contract day rate. ; ; The SLA is flexible and can be tailored to customers’ requirements; as support needs vary, provision can be reviewed every six months to ensure it continues to meet client requirements. ; ; Typical SLAs include Service Desk support Monday to Friday, 9am to 5pm; we can provide out of hours (on-call) support, up to 24x7x365.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As well as continual ‘on the job’ knowledge transfer to upskill client teams, we can provide more formal, comprehensive training for administrators and users of the environments, SaaS solutions and applications we deploy, to support a smooth transition into business as usual. ; ; Training is fully bespoke to client needs and can be delivered either in-person or remotely. We provide robust supporting documentation, including step-by-step instructions and screenshots of systems and processes. ; ; We also provide a ‘train the trainer’ service, equipping clients to manage their own training and create their own enduring capability.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Ownership of data contained in any solution belongs to and rests with the client; as the service is decommissioned, raw data will be transferred to the client. CDS is certified to ISO 27001 for data security and will always adhere to these standards – including data removal and destruction. ; ; As standard, intellectual property produced during CDS engagements belongs to the client.
• End-of-contract process: CDS will provide an exit plan for client approval. This will cover matters such as knowledge transfer and documentation, roll-off schedules, data and asset transfer, intellectual property and removal of access and permissions.; ; Through request to CDS a full back-up of the Umbraco database and accompanying binary assets can be provided.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is responsive and can be used on a range of screen sizes including mobile, tablet and desktop
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The user and administration interface for Umbraco is browser based and can be customised to meet the requirements of the user.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: To achieve accessibility and inclusivity CDS conducts audits, user testing and research to make information accessible, available and inclusive, and support clients to align with Web Content Accessibility Guidelines (WCAG 2.1 AA) and GDS Service Standard. ; ; We audit web content in accordance with Web Content Accessibility Guidelines Evaluation Methodology (WCAG-EM) and follow the approaches outlined in the GDS Service Manual, Technology Code of Practice and The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. ; ; Our consultants audit samples in accordance with Web Content Accessibility Guidelines Evaluation Methodology (WCAG-EM). Each page template or component is tested in all responsive states (mobile/tablet/desktop) against the WCAG 2.1 Level AA success criteria. ; ; We use a combination of automated and manual testing tools and techniques, as well as assistive technologies including screen readers, screen magnification tools and speech recognition software where appropriate.
• API: Yes
• What users can and can't do using the API: Umbraco CMS is capable of integrating with numerous APIs and can be leveraged to implement complex system integration requirements. Umbraco also has a headless CMS option. For more information regarding Umbraco's API capabilities see: https://our.umbraco.com/documentation/reference/.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Umbraco can be customised to suit your individual design and functional requirements. The system can be managed by content managers through innate system functionality, system settings, modules and plugins. Developers can make changes to Umbraco through programming (HTML ,CSS, JavaScript and C#) ; ; CDS provides all customisation services, from discovery, design and development through to content and SEO optimisation, available through our Cloud Service listing on G-Cloud.

Scaling

• Independence of resources: Umbraco Cloud uses the proven and solid foundation of Microsoft Azure to give your sites the best of infrastructure, performance and security. Sites have multiple safety nets to ensure no single point of failure.

Analytics

• Service usage metrics: Yes
• Metrics types: CDS is able to provide access to a dedicated Analytics and digital marketing function, with experience across the Google Analytics Suite. Our Marketing Analyst is Google Analytics and AdWords certified and can work with you to create a prioritised action plan with agreed objectives and timescales.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Umbraco

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported directly from the database or an export can be run that downloads content as a compressed XML file.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability is guaranteed at 99.9%, rising to 99.95% depending on package selected.
• Approach to resilience: Available on request
• Outage reporting: Umbraco provide a public dashboard service, together with email alerts of any outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Customers can raise and update support tickets using our interactive online portal and/or email. Access to our portal is by invitation only, and requires a username and password. Interaction by email can be restricted to specific domains, email addresses, or disabled altogether. We also offer access by telephone for urgent requests, and will always attempt to verify the identity of the caller, either using our standard procedure, or one agreed with the customer.; Access to management interfaces are only available from the CDS network.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 13/7/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: CDS is certificated to BS EN ISO27001 – Information Security Management System and registered under the Data Protection Act 1998. (DPA No. Z5255664), and is Cyber Essentials Plus certified. CDS ensures client information is securely maintained through our audited processes and procedures. These are detailed in our SYSOPS which form part of our ISO27001 accreditation which is independently audited twice yearly. Our SYSOPS cover personnel and IT security requirements. All staff are BPSS cleared at minimum. CDS endeavours to ensure that personal data is kept secure against unauthorised or unlawful loss or disclosure. CDS employs a dedicated Security manager (ITSM).

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: CDS operate a mature Change Management process, which is certified to the ISO 20000 standard. We ensure that all configuration or service changes are put through a controlled Change Management process, to ensure that impact and risk are managed, quality is maintained, and that changes are planned, documented and approved. Impact and risk assessment includes security considerations. Our Change Register is underpinned by a Configuration Management toolset and process, which charts the lifecycle of configuration items, and allows for them to be linked to service transactions, such as incidents and changes.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: CDS undertake periodic independent pen and vulnerability scanning of our networks and network services. This forms part of our ISO 27001 and Cyber Essentials Plus accreditation. CDS also undertake vulnerability scanning of client solutions during development and at the point of release. Nessus scans of the whole environment are performed weekly. Any identified vulnerabilities are assessed based upon the threat type and business risk. Those issues requiring attention form part of a remediation plan. The individual items are logged and assigned a priority based upon severity and tracked through our ITIL service desk.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our perimeter networks are protected with DDoS mitigation layer which is further reinforced with threat detection and response as part of every ingress/egress point. IDS and IPS are in place on all firewalls and all suspicious activity is logged and alerted to a central location. Additionally all firewalls and networks are registered with the NCSC Early Warning service.; Infrastructure device logs are reported to a centralised SIEM solution with profiling in place to detect malicious activities such as repeated, failed administrator login attempts as well as more sophisticated events indicating exfiltration attempts.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: CDS operate a mature Incident and Service Request Management process, certified to the ISO 20000 standard. The process is operated by our Service Management tool, which is interactive and can be configured to support the ticket workflow and metrics agreed with customers. Customers can report and update incidents via our interactive portal, email and telephone. Though we operate a core Incident Management policy and process, these can be tailored within customers Service Level Agreements to support common incidents and events. We operate a separate Major Incident Management process, which can provide incident reports, post-mortems etc., when criteria are triggered.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  CDS is certified to the internationally recognised standard BS EN ISO 14001: 2004 – Environmental Management. The standard underpins our commitment to look after the environment, prevent negative environmental impacts, manage waste and reduce our carbon footprint. CDS is Planet Mark accredited, helping us to transform society, the environment and economy by measuring our carbon and social data. Our Carbon Reduction Plan sets corporate continual improvement goals, strategies and annual targets and CDS has pledged to halve our carbon emissions by 2030 and be carbon-neutral by 2050. The Bailie Group (of which CDS is part), is applying for ISO 50001 Energy Management System certification in 2022, which will focus our efforts on continually improving energy performance. Example initiatives and activities designed to fight climate change include: • Mandatory environmental awareness training for all new staff. Thereafter, all staff are required to complete annual refresher training • Introducing site-wide recycling facilities and waste streaming • Regular staff awareness bulletins on the company’s intranet on environment and sustainability best practices, to encourage behavioural change among staff • Replacing bottled water and disposable cups with personal water bottles and reusable insulated coffee cups, to replace single use plastics • Refurbishing our Leeds office to make it more environmentally friendly including changing the entire building to LED lighting with PIR sensors on the lights and replacing gas boilers with air source heating • Providing season ticket loans for public transport to reduce single car use • Investing in collaboration tools and video conferencing to eliminate unnecessary travel • Adding additional questions into our procurement compliance checklist, to encourage all of our potential suppliers to adopt sustainable practices.
• Covid-19 recovery:

  Covid-19 recovery

  Through our work with local authorities, transport and national infrastructure clients, we have supported many communications campaigns designed to support recovery from the impacts of Covid-19 in local communities. This includes: • Transport for London: working as TfL’s print and communications partner, CDS has supported the campaign to encourage people safely back onto public transport, producing outdoor media, train/bus stickers, signage and leaflets • London Borough of Lambeth: as Lambeth’s print partner, we have supported the borough council with its response to Covid-19, and delivering communications campaigns reaching citizens and businesses. Most recently, this has focussed on supporting recovery and economic regeneration • CDS supported Make it York (an organisation supporting York-based businesses to achieve economic prosperity) to deliver a campaign encouraging shoppers safely back into the city. Other initiaitives and activities include: • Offering opportunities for work experience, such as unpaid student placements • Providing apprenticeships • Improving workplace conditions including effective social distancing, increased cleaning and flexible, hybrid working • Creating employment opportunities for people made unemployed by Covid-19.
• Tackling economic inequality:

  Tackling economic inequality

  CDS provides a range of initiatives designed to create new businesses, new jobs and new skills within our local community. These include: • Apprenticeships and work experience, particularly for people who face barriers to employment. In the past two years, we have provided nine apprenticeship positions at our Leeds head office, of which four have become full-time employees. This year, we plan to offer around 20 new apprenticeship roles across the company. • Local employment: as a national company, CDS operates from six offices, each run as an autonomous business unit, managed by local teams. This regional structure has resulted in CDS becoming a community-focussed organisation, owing to local recruitment. • Engagement with local SMEs to encourage spend in the community. • Volunteering: many CDS staff give up their free time to volunteer as part of our charity initiatives.
• Equal opportunity:

  Equal opportunity

  CDS’ fully hybrid working model enables participation by people from across the country, including people experiencing limited mobility, neurodivergence and/or clinical vulnerability. Our Leeds head office is also highly accessible, with ground-floor access, a disabled toilet, a lift to the first and second floors and step-free access to all meeting spaces and refreshment areas. CDS operates an inclusive and accessible recruitment practice; we actively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Our recruitment process is fair, equal, and non-discriminatory and works on the premise that the best person for the role will be offered the job. As part of our people strategy, we will be using the Disability Confident standard to inform how we can provide opportunities for disabled people to join the organisation in the future. Other initiatives and activities include: - STEM Programme: designed to break down barriers that might prevent young people from pursuing a career in technology - Structured staff appraisal process to identify individual skill gaps, and a training programme and assigned budget for delivering Personal Development Plans.
• Wellbeing:

  Wellbeing

  We support the health and wellbeing of our staff through a range of initiatives including: - Employee Assistance Programme -Trained Mental Health First Aiders - Flexible working hours to balance work and home activities - Personal healthcare plan - Staff social committee who organise regular events e.g., quizzes, film nights, meals out - Charity work in support of our chosen charity partner - Organised sponsored physical activities including the Yorkshire Three Peaks and ‘Tour de CDS’ - Cycle to Work Scheme, bike storage and shower facilities to encourage exercise - Free yoga classes and back massages - Quarterly staff engagement survey - Monthly ‘360’ reviews and professional development plans for all staff - Inclusive and accessible recruitment practices - Employee intranet providing regular content on wellbeing topics, including mental health and promoting awareness days such as Time to Talk.

Pricing

• Price: £459 to £2,800 an instance a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 14 day time limit - fully featured.
• Link to free trial: https://umbraco.com/try-umbraco-cms/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.