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Gradian Systems Ltd

Gradian's Managed Service for Symantec Technology Solutions

Gradian’s Managed Service is for customers demanding the ultimate-level of expertise and global experience. Uniquely positioned with a hybrid structure, customers reduce the burden on their in-house team by contracting with UK-based experts to run their their Symantec Email, Web, SES, CASB or DLP service for them without relinquishing total-control.

Features

  • 24x7x365 access to specialist-resource who know and understand your business-intimately
  • Configuration Change Planning
  • Ongoing Configuration Management
  • Provides guidance on capability-maturity and recommends improvements to drive ROI
  • Security & Compliance review included

Benefits

  • Your information security solution is being managed by skilled professionals
  • Ongoing optimisation of your chosen security product
  • Requests will be understood, built and executed by our experts.
  • Downtime prevention making sure that your technology is always available
  • No extra charge for Professional Services saving you money

Pricing

£50,000 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 6 6 1 9 3 0 9 0 9 0 6 8 4 0

Contact

Gradian Systems Ltd Stuart Case
Telephone: 07770 377936
Email: stuart.case@gradian.co.uk

Planning

Planning service
Yes
How the planning service works
The service is focused on handling configuration changes to continually improve your ROI and maximise your security posture against best practice recommendations. The ongoing objective is to optimise the performance of your Symantec estate through embracing the principal of 'dynamic change' without having to maintain the skill set to sustain this model in house. The service compliments your operating business model and provides your with the peace of mind that your estate is being managed by highly skilled trained professionals.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • SymantecDLP
  • Symantec Email Security Service
  • Symantec Web Protection Suite
  • Symantec CASB
  • Symantec Endpoint Security

Training

Training service provided
Yes
How the training service works
Our consultant's customise each solutions training to your teams needs. We do not provide generic training, we discuss each aspect of the product in detail and you then inform us of your requirements.
Training is tied to specific services
Yes
Services the training service works with
  • Symantec DLP
  • Symantec Email Security Service
  • Symantec Web Protection Suite
  • Symantec CASB
  • Symantec Endpoint Security

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Gradian have full knowledge of Symantec products and have vast experience in helping organisations move to the cloud.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Symantec Network Security
  • Symantec Data Security

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Gradian's Broadcom certified consultants have received the highest qualifications to configure, deploy and support all products in this service offering. To highlight these qualifications, Broadcom themselves use Gradian consultants to deploy, configure and deploy products on their behalf.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
With 3 Symantec Knights in our team, and Gradian being a Broadcom expert advantage partner for both professional services and support, we provide Symantec-accredited and certified engineering with 1st/2nd line support. Regular Health Checks will ensure your configuration is at industry best practice and customised to your needs. With a strong focus on partnership, founded on values intent on delivering you the best experience possible, you’ll be exposed to the highest level of collaborative global expertise keen to develop and improve your security posture.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
You can call your TAM at anytime. If your TAM is not available, another member of the team will be able to assist you. Please see the Gradian support guide for more details
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Configurations of your portal will be handled by your TAM on a 8x5 basis.
Support of your portal will be handled by our 24/7 in house helpdesk. Please see the Gradian Support Guide for more details

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Gradian are very proud to be an equal opportunity employer.

Pricing

Price
£50,000 a unit a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.