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BAE SYSTEMS APPLIED INTELLIGENCE LIMITED

Interoperability Service Management 2nd and 3rd Line Support

Our interoperability service management teams have a wealth of experience supporting complex secure digital solutions whether cloud or traditional hardware based, ensuring operational availability is maximised for the user communities whether UK based or international. We provide a collaborative can-do approach to service operations to proactively maintain a capability.

Features

  • Individuals or teams that operate at 2nd and 3rd lines.
  • Customer site working or within industry List X facilities.
  • Scalable teams that adapt to the service demand.
  • Operate service up to 24/7, including callout service.
  • Bring proven approaches to maintain high availability services and solutions.
  • Suitable for new service requirements or legacy sustainment.
  • Fixed and deployed service support wrap, including break/fix.
  • Knowledge management, change management and release management.
  • Continual improvement to all aspects of service.

Benefits

  • Collaborative and inclusive approach to achieving common goals.
  • Skills covering bare metal solutions, cloud, networking, virtualisation and wintel.
  • Automated or manual approaches tailored to achieve service requirements.
  • Track record of service wraps, ITIL, SIAM, SIEM, GOSCC, JCU.
  • Operating at OS, SECRET and above.
  • Experience and knowledge of Land, Air, Sea and Space domain.
  • Experience with transitioning from legacy service providers.
  • Diverse SC and DV cleared team members.

Pricing

£525 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.tenders@baesystems.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 6 6 1 9 9 9 6 8 5 8 3 2 3 6

Contact

BAE SYSTEMS APPLIED INTELLIGENCE LIMITED Vanessa Monk
Telephone: 03301580155
Email: government.tenders@baesystems.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

Ongoing support service
No

Service scope

Service constraints
N/A

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Technical Account Manager will be available.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register
ISO/IEC 27001 accreditation date
24/11/2022
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
NCSC Certified Incident Provider

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

For information on our Environment and Climate Change response please see https://www.baesystems.com/en/sustainability/environment-and-climate-change

Covid-19 recovery

For information on our COVID-19 response please see our website https://www.baesystems.com/en/covid-19-our-response

Tackling economic inequality

For information on our contribution to the UK and its regions please see https://www.baesystems.com/en-uk/our-contribution-to-the-uk-and-its-regions

Equal opportunity

For information on our processes in creating Equal Opportunities please see https://www.baesystems.com/en-uk/careers/careers-in-the-uk/diversity-and-inclusion-in-the-uk

Wellbeing

For information on on how we support Wellbeing in the workplace please see https://www.baesystems.com/en/sustainability/safety-and-wellbeing/wellbeing

Pricing

Price
£525 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.tenders@baesystems.com. Tell them what format you need. It will help if you say what assistive technology you use.