Health Systems Support Ltd

Business As Usual (BAU) Training Design, Delivery and Support

Our Business as Usual (BAU) training services offer comprehensive training design and delivery options to enhance your Trusts use of EPR/EHRs including (but not limited to) Allscripts, Cerner, Epic, Meditech, Nervecentre, RiO, SystemC & SystmOne, ensuring staff proficiency and clinical safety whilst releasing the benefits of your investment

Features

• Training- BAU Classroom Training
• Training- Learning Management System (LMS)
• Training- Standardised Office 365 Training
• Training- EPR/EHR optimisation including all health systems deployed
• Focuses on optimisation and follows Klas best practise guidelines
• Adapted to needs of Trust and individuals based on data
• Follows a Revive (reinforce), Thrive (optimise) proven adoption programme
• Aligns with adopted processes and clinical benefits
• Supports existing team with mentoring and support
• Based on 15 years of training deployment experience

Benefits

• Enhances Patient Safety - Improves clinical practice
• Promotes Efficiency - Streamlines healthcare delivery processes
• Improves Compliance - Meets statutory training requirements
• Increases Productivity - Optimises use of Office 365 tools
• Supports Continuity - Ensures consistent service levels
• Facilitates Learning - Accessible through management systems
• Encourages Standardisation - Uniform training across departments
• Cultivates Expertise - Develops specialised skills
• Fosters Innovation - Integrates new technologies and methods
• Builds Resilience - Prepares staff for various scenarios

£285 to £1,800 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at victoria.wheeler@healthsystemssupport.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

766214524871972

Contact

Victoria Wheeler
07900927699
victoria.wheeler@healthsystemssupport.co.uk

Planning

• Planning service: Yes
• How the planning service works: • The planning phase of all Health Systems Supports projects are based on extensive experience and proven success criteria and include the following phases as relevant: • Discovery phase- what are your desired outcomes, high level analysis of stakeholders, skills and resources (including skill gaps), dependencies and agree acceptance criteria • Development of project brief or PID • Detailed resource plan (with interrogation of any vendor & Partner assumptions and project team training needs) • Establishment of Project controls, checkpoints and milestone based review schedule • Agreement of change control objectives and processes • Establishment of key working groups and their Terms of Reference • Sign off process and critical. With this service we can utilise our TNA/TMA mapping tool combined with usage reports from within the system to help with the design of the BAU training structure. Our approach is to support you as and when you need the support, adapting our resource profile and skills to match your needs. Our focus is to work with you to remove risk and add assurance - whilst keeping you in control.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Health Systems Support designs, develops and delivers training expertise that bridges the gap between product design and end user acceptance. Our training is designed to minimise your staffs time away from usual duties without impacting the users ability to use a new system effectively. The training design reflects your FSWs and is role based, following each roles patient pathway and workflow. Our Allscripts, Cerner, Epic, Meditech, Nervecentre, RiO, SystemC & SystmOne specialists, provide invaluable expertise at every stage. HSS's expertise ensures that any risks mitigated by training are captured. The training delivery is based on a detailed TNA (running your ESR data through our in house Application ‘Verify’) which captures IT literacy, details needed for Users and Security and preferred learning pathways. This informs the schedule and provides a detailed resource plan of both trainers and rooms. We partner with you and work with your in house team to cover either the gaps in your inhouse team or provide full workstream delivery. We have options, templates and PDP’s all ready to customise. Our delivery is based on over 15 years experience and lessons learned.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Based on the reports from both your in built system usage reports and the discovery phase of the project we will implement the PID, direction and delivery with the appropriate team from our proven EPR/ EHR delivery team. Based on your ESR date our algorithms provide an excellent starting point to provide the Training needs assessment, training mapping exercise and project delivery. Utilising the ‘good’ from your pre live delivery and enhancing it to provide a sustainable solution to meet the organisations on going needs positively impacting clinical outcomes without adding unnecessary costs. We can support your LMS redesign or provide an interim booking system.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Quality Assurance is underpinned by our internal processes which are externally verified through our ISO standards. Our Allscripts, Cerner, Epic, Meditech, Nervecentre, RiO, SystemC & SystmOne specialists, provide invaluable expertise at every stage of the process with ISO9001 as our cornerstone ensuring our quality processes. We conduct thorough assessments to align Health System Supports’ solutions with the Trust requirements, ensuring compatibility effectiveness and reportability using an agreed RACI. We offer ongoing support, conducting regular reviews to monitor performance against agreed KPIs and outcomes, addressing any emerging issues promptly. Our extensive experience enables us to anticipate challenges and implement proactive measures to mitigate risks. We ensuring that our services not only meet but exceed expectations through rigorous quality assurance and performance testing. Leveraging our knowledge and expertise, we empower buyers to make informed decisions and optimise the use of cloud technology, enhancing patient care and organisational efficiency. HSS’s quality standards achieved; ISO 22301 is the international standard for Business Continuity Management Systems (BCMS) ISO 14001 is the internationally recognised standard for Environmental Management Systems (EMS) ISO 9001 is the globally recognised standard for Quality Management Systems (QMS) ISO 27001 is the world's best-known standard for Information Security Management Systems (ISMS).

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We work with you to build a plan ensuring your initial plan is not just focused on the go-live but on the safe return to BAU. We optimise your deployment from pre live, through Revive and into the Thrive and return to BAU stages. HSS’s consultancy services align to your strategy and the aspirational benefits in your Business Case.; During the discovery phase, HSS’s specialists work alongside your teams to assess how the deployment has gone and identify areas that can be optimised. We then develop a milestone and KPI based plan of action.; We can either deliver the plan through mentoring, work package delivery and/or specialist support. Our EPR/EHR support is based on extensive lessons learned and the experience of our team of delivering your Allscripts, Cerner, Epic, Meditech, Nervecentre, RiO, SystemC & SystmOne ongoing support, tailored to your specific needs. HSS’s specialists work with the Trusts’ operational and digital service teams, translating the needs of one to the other to ensure a cohesive outcome based plan and mutual understanding. ; Our team for ongoing support includes clinicians and those with extensive patient workflow optimisation experience. However we never forget that this is your project, our services are tailored accordingly.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: It depends on the KPI's agreed at the PID stage. ; Our service can be 24/7
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Health systems support are able to provide all the services required to support a training delivery workstream for a deployment. This includes but is not limited to; Training Project Manager, Training delivery manager, Operational readiness owner support, trainers, content developers, Instructional Designers. Generally a deployment has a director level SRO, an on- site lead and a team on specialists.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 01/08/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  HSS has realigned many of its' services to be delivered as a hybrid working model which has assisted with additional environmental benefits in the performance of the service including working towards net zero greenhouse gas emissions. Health Systems Support Ltd is committed to achieving Net Zero emissions by 2025. Although we utilise digital technology for meetings, our hybrid model is flexible to meet the needs of our clients and our policies reflect the most carbon neutral method of attending site. We have a ‘no printing’ policy for all of our documents and our staff are trained and supported through this adoption. Our car policy is all electric. We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements

  Covid-19 recovery

  Covid-19 recovery; Providing services can play a crucial role in supporting the organisations and its businesses to manage and recover from the impacts of COVID-19. These include; ; • Support platforms to enable remote consultations, training and monitoring of results.; • Remote work capabilities is a core part of HSS organisation strategy and delivery for staff through secure virtual private networks (VPNs), cloud-based collaboration tools, and robust cybersecurity measures. This ensures essential HSS services and operations can continue while minimising the risk of virus spread among employees. Virtual Training and Education: Developing virtual training programs and educational materials for healthcare professionals to stay updated on COVID-19 protocols, treatment guidelines, and best practices. ; • Continuous Improvement and Adaptation: Regularly assessing the effectiveness of implemented measures through feedback mechanisms, performance metrics, and stakeholder consultations. This ensures that solutions remain aligned with evolving needs and challenges, with adjustments made as necessary to optimise outcomes. ; • Scalability and Flexibility: Designing solutions with scalability and flexibility in mind to accommodate changing requirements and fluctuating demand levels. This includes modular architectures, cloud-native platforms, and agile development methodologies to rapidly deploy, iterate, and scale innovative ways of working as needed

  Tackling economic inequality

  HSS is experienced in creating employment opportunities particularly for those who face barriers to employment and/or who are in deprived areas. We have also been involved in creating employment and training opportunities, particularly for people in healthcare sectors with known skills shortages. Additionally supporting educational attainment relevant to the service, including training schemes that address skills gaps and result in recognised qualifications. Our internal training can support Trusts to develop their ability to offer opportunities to applicants that would otherwise be excluded from these opportunities and/or enhancing career progression. We are always improving our methodologies and our quality of delivery, as an ISO9001-certified organisation, we are recognised for the quality and continuous improvement of our operational processes. Our digital solutions are built ‘from the ground up’ to support and reinforce our processes. We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements

  Equal opportunity

  HSS policies and practices are designed to foster a diverse and inclusive workplace culture, including recruitment practices, training programmes and development opportunities. Our pay and employment policies are solely based on skills, experience and areas of responsibility. We have a 360 review process that encourage transparent discussion and afford open communication. We have established policies for equal opportunity and anti-slavery publicly available on our website. Our employee training programme and company policies encourage not just adherence to, but participation and full adoption of these policies. We expect these core values to be reflected in all of our projects.

  Wellbeing

  We have an internal, named champion, who leads on our initiatives to promote health and wellbeing among our teams. We extend this initiative to the wider community engaged in our delivery projects. We acknowledge that when the teams are working away from homes that this can add to the pressure of project deadlines and we have regular ‘touch points’ with our teams with early intervention and support to protect mental health and foster an open and inclusive team working environment. If necessary we signpost additional support available. We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements

Pricing

• Price: £285 to £1,800 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at victoria.wheeler@healthsystemssupport.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.