Traineasy Ltd

Articulate 360 (including Storyline 360)

Award-winning content authoring tool, Articulate 360 comprises several applications for e-learning development. From the web-based Rise, to Storyline 360, content creators can build e-learning quickly and effectively. Includes templates on hundreds of topics ranging from onboarding new starters to security compliance, and easy-to-add interactive activities to keep learners engaged.

Features

• Award-winning e-learning creation apps Storyline 360 and Rise 360
• Asset library includes 12+ million photos, icons, and video clips
• Collaborate by sharing templates in Storyline 360
• Create/edit courses at the same time in Rise 360
• Support and training available from Traineasy's UK experts
• An easy-to-use project review app to collect feedback from reviewers
• Export to cmi5, AICC, SCORM for use with an LMS
• Asset library photos include characters in many different settings
• Functionality for screen recording, creating interactivity, and branching scenarios
• Multiple question types from multi-choice to drag and drop

Benefits

• UK-based, helpful, expert supplier to answer all your questions
• Flexible, tailored training options available from same supplier
• Intuitive interface makes Articulate 360 easy to learn and use
• Allows learners to swipe/tap their way through multimedia content
• Fully responsive on all mobile devices
• Many innovative features make it easy to build responsive/engaging courses
• Customisable blocks can be easily formatted to deliver quizzes/assessments/multimedia content
• Storyline360 includes tools for creating scenario-based content for engaging learners
• Avoid technical obstacles; develop, gather feedback, publish in one ecosystem
• Collaboration features speed up course development

£1,040 to £1,300 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@traineasy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

766238464058325

Contact

Sarah Lambie
01908508777
sales@traineasy.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: MS Powerpoint; Storyline 360 plug in
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Note MacOs requirements: Parallels Desktop or VMware Fusion
• System requirements:
  • 2 GHz processor or higher (32-bit or 64-bit)
  • 2 GB minimum RAM
  • 1 GB minimum storage
  • 1,280 x 800 screen resolution or higher
  • Sound card, microphone, and webcam for recording narration and video
  • Windows 11 / 10; MacOs with Parallels desktop/VMware Fusion

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within a maximum of 4 hours elapsed business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Articulate 360 customers can contact us Monday to Friday UK business hours 9-5 (UK time) excluding UK Bank Holidays. If we cannot help you quickly, we will liaise on your behalf with the vendor (Articulate Inc. in the US) to resolve any technical issues with the software. If there are problems with e-learning courses you have created with Articulate 360 and you have already received training from us, we will assist you in troubleshooting these. Customers who have not received training will be advised to book a course (Articulate training from us is listed under Lot 3) during which we can look at what has gone wrong with your e-learning, and show you the best way to design your courses and achieve the outcomes you are looking for.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: When customers buy authoring tools from Traineasy, they can be assured of our support from the outset. Our experienced team keeps them posted throughout the order processing stage and as soon as complete, we are on hand to assist and make sure the administration accounts are created and they have everything they need to be able to start using their content creation software. Clients who purchase Articulate 360 from us have access to online support and free training videos from the vendor Articulate Inc. as well as to the online forums for users, where an enormous amount of information is available. We strongly recommend that customers new to Articulate 360 book either online training or an onsite workshop with us, so that we can develop an understanding of the kind of eLearning and digital training materials you are looking to build, your audience, learning culture and so so on, and we can advise and train you accordingly. Once you've had training from us, our 9 -5 help desk is available should you need any further assistance.
• Service documentation: No
• End-of-contract data extraction: N/A
• End-of-contract process: The subscription stops and customer no longer has access to the apps.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: SL, Studio, Peek, Replay desktop only
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: No

Scaling

• Independence of resources: Articulate provide centrally controlled scalable virtual environment hosting.

Analytics

• Service usage metrics: Yes
• Metrics types: Reports on system health status.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Articulate

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.5% available. No refund
• Approach to resilience: Articulate uses Amazon Web Services (AWS) as its hosting provider. Articulate 360 services are redundant across three (3) or more physically isolated and resource independent availability zones in North Virginia. This ensures that up to two data centres can go offline simultaneously while we continue to provide customers with a great experience.
• Outage reporting: Email alerts/dedicated service status website

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Articulate relies on a third-party service, Okta, as our authentication provider. Okta implements proven, common, and popular identity protocols used in both consumer-oriented web products and enterprise identity infrastructures. All traffic between clients and Okta is all TLS 1.2 encrypted (industry standard).
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amazon Web Services use EY CertifyPoint
• ISO/IEC 27001 accreditation date: 22/11/2023
• What the ISO/IEC 27001 doesn’t cover: All scope covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit 2023-4

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Traineasy maintains a written Information Security policy that defines employee’s responsibilities and ; acceptable use of information system resources. The organisation receives signed acknowledgement ; from users indicating that they have read, understand, and agree to abide by the rules of behaviour, ; before providing authorised access to Traineasy information systems. This policy is periodically reviewed and updated as necessary.; ; Our security policies cover a wide array of security related topics ranging from general standards with which every employee must comply, such as account, data, and physical security, to more specialised security standards covering internal applications and information systems.
• Information security policies and processes: The Information Governance Steering Group is the primary vehicle for managing information Security policies and processes. Within Traineasy the Dev Ops Manager is the Chief Information Security Officer and is responsible for the day-to-day operational effectiveness of the IS policy, and its associated policies and processes. Traineasy's Data Protection Officer is responsible for ensuring that the company and its constituent business areas remain compliant at all times with Data Protection, Privacy & Electronic Communications Regulations, Freedom of Information Act and the Environmental Information Regulations. Both report in to the IG Steering Group. Traineasy follows the information security model comprising three main components: confidentiality, integrity and availability. These components are all reviewed on an ongoing basis as part of our Risk Assessment process. The types of data, location and access levels are constantly reviewed and monitored as part of this process. Staff education and training is integral to this process, and all staff are required to be compliant in mandatory Information and Cyber Security training, carried out at least annually. The CIO reports annually to the Traineasy Board that all security policies are up-to-date and training and Cyber Essentials accreditation have been completed.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Traineasy maintains a change management process to ensure that all changes made to the production ; environment are applied in a deliberate manner. Changes to information systems, network devices, and ; other system components, and physical and environment changes are monitored and controlled through a formal change control process. Changes are reviewed, approved, tested and monitored post-implementation to ensure that the expected changes are operating as intended.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Security assessments are done to identify vulnerabilities and to determine the effectiveness of the patch management program. Each vulnerability is reviewed to determine if it is applicable, ranked based on risk, and assigned to the appropriate team for remediation.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Traineasy deploys Avast endpoint monitoring software. The dashboard shows status across all devices. Alerts are sent to our team and vulnerabilities are regularly reviewed. MyNCSC provides early warning service to our public URL's. Statuscake monitors uptime.
• Incident management type: Supplier-defined controls
• Incident management approach: Traineasy has a formalised incident response plan (Incident Response Plan) and associated procedures in case of an information security incident. The Incident Response Plan defines the responsibilities of key ; personnel and identifies processes and procedures for notification. Incident response personnel are trained, and execution of the incident response plan is tested periodically.; ; An incident response team is responsible for providing an incident handling capability for security incidents that includes preparation, detection and analysis, containment, eradication, and recovery.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  In recognition of the climate crisis and the threat - particularly to vulnerable communities this poses, Traineasy has pledged to become a Carbon Literate organisation by the end of 2024 and Net Zero by 2030. We have developed a suite of five climate change knowledge e-learning modules aligned with the Carbon Literacy Project's 'Carbon Literacy Knowledge (CLK) Framework', which are now available for customers as well as Traineasy staff, to work though as part of their Carbon Literacy training. To complement these, we have produced 12 additional e-learning modules that discuss ESG, sustainability and the circular economy. This 'Green Skills Curriculum' supports the UK governments Intervention E39: "Green skills courses targeted around ensuring we have the skilled workforce to achieve the government’s net zero and wider environmental ambitions." We will be adding further modules to our Green Skills library of e-learning courses throughout 2024 and 2025, all of which will be available for customers as well as Traineasy staff as a resource to help them develop the skills we will all need for a greener future.

  Tackling economic inequality

  E-learning can help overcome employment inequality by providing equal access to education and training opportunities. For instance, online learning platforms can offer courses and training programs that can be accessed by anyone, regardless of their location or socioeconomic status. This can help individuals from disadvantaged backgrounds gain the skills they need to secure better employment opportunities.; ; E-learning can help bridge the skills gap by providing affordable and accessible training options. Online learning platforms can offer a wide range of courses that allow workers to continually acquire, retain, and revise in-demand skills throughout their careers. This can help workers stay competitive in the job market and meet the evolving demands of the workforce.; ; E-learning can also help address pay gaps in the workforce. For example, providing equal access to training and development opportunities can help ensure that all employees, regardless of gender or race, have the opportunity to develop the skills needed to advance in their careers and earn higher wages. Additionally, e-learning can provide training on diversity, equity, and inclusion, which can help organizations understand and address systemic pay inequalities.

  Wellbeing

  The mental, physical and emotional wellbeing of our staff and customers is fundamental to our success. One of the ways we seek to promote this is by including a suite of seven short animated videos covering 'the five ways to wellbeing' in the video gallery of every LMS we supply to customers, and in the LMS used by Traineasy staff when completing their induction or annual training.

Pricing

• Price: £1,040 to £1,300 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access to the full suite of Articulate 360 Apps for 30 days.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@traineasy.com. Tell them what format you need. It will help if you say what assistive technology you use.