SQL Server Support
Specialist database consultancy providing complete MSP services including full database administration support on prem and hosting servers in the cloud. We offer an ITIL compliant solution, which is ISO certified, using our own UK onshore 24/7 service desk and our industry experienced, certified senior database consultants.
Features
- Rapid response and resolution service for all SQL Server issues
- Proactive monitoring, with rapid response to exceptions raised
- Preventative maintenance, management and housekeeping
- Dedicated hosting environment
- SQL Server bug resolution and patch management
- Backup process implementation, management and maintenance
- Database restore testing plus emergency database restores
- Performance bottleneck investigation and optimisation advice
- SQL Server upgrade, migration or consolidation services
- Out-of-hours scheduled maintenance
Benefits
- Maximise database uptime
- Improve database performance
- Obtain database service management reporting
- Safeguard critical data
- Reduce database licence costs
- Obtain direct and immediate access to certified database consultants
- Maximise supportability through patching
- Obtain capacity planning reporting and strategic planning advice
- Improve utility through new feature deployment
- Reduce management costs/complete MSP lifecycle
Pricing
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
7 6 6 3 0 6 1 5 3 4 2 9 9 6 6
Contact
PRO DBA LIMITED
Matthew White
Telephone: 020 8305 8644
Email: salesteam@pro-dba.com
About your service
- Service categories
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Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- Other
Service scope
- Service constraints
-
The following activities are not within the scope of the services provided
- Support and maintenance of application layers
- Amendment of application code
- Support of databases and environments not explicitly agreed with the client
User support
- Email or online ticketing support
- Yes
- Support response times
- 15 minutes for P1 (critical) incidents. Everything else within 1 hour
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Details of available support levels can be found in our service definition document. Pricing for these support levels is shown in our pricing document. We provide support from certified and vetted senior database administrators - we never outsource our support services.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £995.00 | £995.00 |
| Solution architect | £995.00 | £995.00 |
| Senior solution architect | £995.00 | £995.00 |
| Lead solution architect | £995.00 | £995.00 |
| Principal solution architect | £995.00 | £995.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £995.00 | £995.00 |
| Technical architect | £995.00 | £995.00 |
| Senior technical architect | £995.00 | £995.00 |
| Lead technical architect | £995.00 | £995.00 |
| Principal technical architect | £995.00 | £995.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £995.00 | £995.00 |
| Performance analyst | £995.00 | £995.00 |
| Senior performance analyst | £995.00 | £995.00 |
| Lead performance analyst | £995.00 | £995.00 |
| Head of performance analysis | £995.00 | £995.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation ISO Certification Limited
- ISO/IEC 27001 accreditation date
- Monday 5 August 2024
- What the ISO/IEC 27001 doesn’t cover
- Nothing
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Citation ISO Certification Limited
- ISO 9001 accreditation date
- Sunday 19 October 2025
- What the ISO 9001 doesn’t cover
- Nothing
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 79ef96e4-a58a-4334-aff1-cace8034f8b3
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-