Cloud Cover IT Limited

Shift Plan Flexible Workforce Management

ShiftPlan is a fully integrated, cloud-based suite of resourcing tools,
developed to efficiently connect short notice shift vacancies and
capacity gaps with a bank of available staff.
With numerous configurations ready to deploy, ShiftPlan can be quickly
rolled out to various applications across Healthcare, Hospitality and
other temporary work industries.

Features

• Admin, Operator and worker portals
• Shift Management
• Temporary staff managment
• Flexible workforce
• Care, Education, Local Authority implementations
• GDPR compliance

Benefits

• Shift Validation to enable uploading into payroll systems
• Shifts can be managed at Operator or Admin level
• Enables self service by temporary staff
• Remote app as well as computer based application
• Staff Alerted of Vacancies by notification and text

£15 to £250 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@flyte.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

766411170152155

Contact

Lance Gauld
07768 444498
lance@flyte.cloud

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Subject to Microsofts' ongoing maintenance and upgrading schedule.
• System requirements:
  • Access to internet
  • Office365 licencing
  • SharePoint licence
  • Internet accessable device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond within 4 hours Monday to Friday and if by agreement at the weekend
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is available on our website and enables users to discuss with an engineer or sales department subject to availability
• Web chat accessibility testing: We test this on a regular basis
• Onsite support: Yes, at extra cost
• Support levels: Support is provided by cloud support engineers who can access clients systems remotely to solve any SharePoint issues. Cost of support is tailored individually to each client and their IT needs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide user documention and webinar based training. At request, onsite training is available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be archived, downloaded or destroyed as per Microsoft procedures and any legislation that binds the client.
• End-of-contract process: At the end of the contract the completed product will be transferred as per client instruction. We would not invisage a cost to do this unless the client requests a service not covered by their contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: It is primarily a mobile interface for logging and a desktop interface for reporting
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Flyte will discuss the clients needs before the system is installed and ShiftPlan will be customised to fit those needs before installation.

Scaling

• Independence of resources: Microsoft platform has a huge capacity so our client base are never in competition for the use of services. The biggest restraint on clients is the speed of their individual internet access.

Analytics

• Service usage metrics: Yes
• Metrics types: Data and storage usage is provided.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported using any one of the Microsoft Office products from Access, Excel, Word etc. ; ; The product has the availability to export into CSV product
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Excel
  • Word
  • Access
  • Powerpoint
  • Microsoft Power BI
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Excell
  • Word
  • Powerpoint
  • Access
  • Power BI

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Client data is private and secure in the Microsoft Cloud Azure and supported by the protection of Microsoft. A client's data will not be transferred to our network in any circumstances.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Guaranteed availability is as per licence agreement.
• Approach to resilience: As per Microsoft Data Centre, resilience spread across at least three data centres.
• Outage reporting: Utilising helpdesk and Customer Service Portal SLAs

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Flyte provides user access control to Flyte services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices. ; ; API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root Flyte Account’s Secret Access Key or the Secret Access key of a user created with Flyte IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Key. ; ; API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Centre for assessment ltd
• ISO/IEC 27001 accreditation date: 06/06/2022
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Esentials
• Information security policies and processes: Flyte implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment. ; ; Employees maintain policies in a centralised and accessible location. Flyte is responsible for familiarizing employees with the Flyte security policies. ; ; Flyte has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Leadership involvement provides clear direction and visible support for security initiatives. ; ; Policies are approved by Flyte leadership at least annually or following a significant change to the Flyte environment.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to Flyte services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation. ; Teams set bespoke change management standards per service, underpinned by standard Flyte guidelines. All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party. ; Emergency changes follow Flyte incident response procedures. Exceptions to change management processes are documented and escalated to Flyte management.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Flyte Security performs vulnerability scans on the host operating system, web applications, and databases in the Flyte environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Flyte deploys (pan environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse. network/application bandwidth usage. Devices monitor:; • Port scanning attacks ; • Usage (CPU, processes, disk utilization, swap rates, software-error generated losses); • Application metrics ; • Unauthorized connection attempts; Near real-time alerts flag potential compromises based on Flyte Service/Security Team- set thresholds.; Requests to CCIT KMS are logged and visible via account’s Flyte ; CloudTrail Amazon S3 bucket. Logs provide request information, which CMK, and identify the Flyte resource protected through the CMK use. Log events are visible to customers after turning on Flyte CloudTrail in their account.
• Incident management type: Supplier-defined controls
• Incident management approach: Flyte adopts a three-phased approach to manage incidents:; 1. Activation and Notification Phase; 2. Recovery Phase ; 3. Reconstitution Phase ; ; To ensure the effectiveness of the CCIT Incident Management plan, CCIT conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.; ; The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognise the significant carbon impact of both our activities and our sector. Flyte is a part of the Net Zero Scot community has signed the pledge to work towards Net Zero by 2030. We are actively engaged in developing low carbon Managed Service IT solutions for our clients. Within our own operations, we have policies to ensure recycling best practice is applied both to our own waste and to equipment which we play a part in decommissioning.

  Covid-19 recovery

  Flyte has been at the centre of enabling Public Sector, Businesses and 3rd sector organisations to effectively transition to home working and then on to hybrid working. We worked closely with InnovateUK to create new VPN solutions for organisations and continue to develop a range of solutions which use technology to connect flexible workforces.

  Tackling economic inequality

  One of our core values is to provide work and training opportunities for all. Flyte is based in the east end of Glasgow in an area. In the Index of Multiple Deprivation (IMD) statistics, this area ranks in the lowest 22% of areas in Scotland and has many social challenges. Income deprivation ranks in the bottom 25% in Scotland. We actively seek to create high value jobs in the area with roles at all levels from Apprentices through to senior engineers. All of our staff are paid at least Living wage and we are signed up to pledges on employee rights both with Glasgow City Council and, at a Global Level with Microsoft. We also actively work with a number of charities working across Glasgow to provide IT assistance.

  Equal opportunity

  Flyte is committed to eliminating discrimination and encouraging diversity within our workplace. Our aim is that the workforce will be truly representative of all sections of society and each person feels respected and able to give their best.; To that end the purpose of this policy is to provide equality and fairness for all who work with us or are in partnership with us and not to discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, disability, sexual orientation, religion or belief, age, pregnancy, class or social background or political belief. We oppose all forms of unlawful and unfair discrimination.; All consultants, partners, associates, and volunteers will be treated fairly and with respect. Selection for consultancy, promotion, training, competition, or any other benefit will be based on aptitude and ability. All consultants, associates and partners will be helped and encouraged to develop their full potential and the talents and resources of the individuals will be fully utilised to maximise the efficiency of Flyte.

  Wellbeing

  Flyte is committed to the wellbeing of our team and extended family. We have developed a range of flexible working and wellbeing policies across our team and pride ourselves on being a good employer in this respect. Changes to work for everyone have highlighted the role that technology can play in connecting people and encouraging wellbeing across extended work teams. We have engaged with this fully and have worked in collaboration with Microsoft to develop wellbeing toolkits to compliment the Microsoft Viva solution. Gauge.IT is a fully anonymised employee feedback tool which allows work teams to engage on how they are feeling about their work environment and is central to our commitment to making wellbeing in the workplace a priority.

Pricing

• Price: £15 to £250 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can offer a one month free trial without customisation

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@flyte.cloud. Tell them what format you need. It will help if you say what assistive technology you use.