Differentia Consulting

BI, AI-enabled Data Analytics, Pipeline, Automation, Visualisation, Reporting & Alerting Services

Differentia Consulting provides next generation AI-enabled SmarterBI platforms for decision makers to gain actionable insights from data, including LLMs, using dashboards (including pre-built). Providing exception management capability; realised by self-service, machine-learning, and automation, powered on a multi-cloud platform, offering real time alerting and data capture and enhanced reporting/automation capability.

Features

• Data Visualisation - graphical representation of information and data
• Data Pipeline and Automation; extract, transform, model, and load data
• Data Integration & Migration & Archiving & Business Continuity
• Data Enrichment - merging third-party data sources
• Dashboards & Score Cards - display relevant key performance indicators
• Mobile & Offline analytics - allow portability and remote access
• Reporting & Report distribution of periodic analysis to decision makers
• Self Service Business Intelligence (BI) - user driven analysis
• Data Security (Recovery) & Compliance & Governance
• Data Modelling - Accessing, analysing, capturing data from multiple sources

Benefits

• Deliver Decision Makers AI-enabled Actionable Insights by Exception
• Simplified Visualisation of Data and Data Cataloguing
• Data Driven Alerting that supports timely decision making
• Enable Scalable Federated ESG and GDPR Compliant Data Access
• Timely Delivery of Essential AI-enabled Decision Making Analyses
• Enterprise-wide Data Visibility Based on User Data Literacy
• Deliver AI-enabled Outcome Based Performance Monitoring
• Single Version of the Truth, Semantic Data Layer (Data Warehouse)
• Simplified forecasting using machine learning and artificial intelligence
• Self Service & Offline/Mobile BI

£5.76 to £795 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@differentia.consulting. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

766420714966968

Contact

Mari Vartiainen
+44 1494 622600
tenders@differentia.consulting

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our service is an extension to existing Data Warehousing solution(s) -Snowflake/Databricks & systems e.g. Oracle/SAP-ERP, that natively do not provide data visualisation. By incorporating tools from Qlik, Incorta, TimeXtender, Alteryx, K4 Analytics, ancoreShare/ancoreMaps, GeoQlik, NPrinting, SecuPi, Inphinity, CloudFlare, ZenOptics, TravelTime, and BizView/Vizlib we can deliver you a fully managed solution.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Support is constrained by the software providers' availability and rules e.g. software releases and hardware configurations.
• System requirements:
  • HTML5 Compliant browser
  • Cloud and/or on-premise Windows based infrastucture
  • Identity Provider to access the service

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 4hr response during work day, next working day. Work week - Mon - Fri excluding Bank Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via Microsoft Teams or other cloud-based service
• Web chat accessibility testing: Per Microsoft/Cisco documentation
• Onsite support: Yes, at extra cost
• Support levels: Depending on the solution and service package implemented, Differentia Consulting offers varying levels of support. Operating under SLA, Differentia Consulting has a support desk of highly experienced and certified engineers who are all UK based. Each support request will be assigned to a single point of contact. In addition to the single support contact, every client is allocated both an account owner and service delivery manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The following services form the basis of on-boarding a client. - Assigned Service Delivery Manager. - I S & R M (Initial Scope & Requirements Meeting). Meeting to cover off business and infrastructure requirements. - Training. Project team training needs assessed, and training delivered. - Implementation services delivered remotely or on-site. - Consulting services as required to deliver prototype and production ready applications. Delivered remotely or onsite. - Success management. We work closely with clients to ensure your initial project aims are met. - Annual reviews ensure evolving requirements are met.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Hard copy (at additional cost)
• End-of-contract data extraction: Where Differentia Consulting has engaged with a client to provision services, off-boarding will begin with a termination of service(s) meeting to agree off-boarding steps, which may include: - Return of data - Deletion of environments (hosting) - Removal of shared storage (access) - Agree ongoing communications - Audit (as required)
• End-of-contract process: Costs would be dependent upon services required (if any). At the end of our engagement, Differentia Consulting will work closely with the client to understand and support the termination process. Services for this would be charged on a time and materials basis, and may include: - Data Extraction charges - Licence charges - Consulting and Technical Services charges - Residual Managed Services charges - Outstanding commitment charges (e.g. hosting fees) All of the above are subject to appropriate notice as per the agreement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Backend system access for maintenance and frontend access for operational management which can be accessed remotely or locally. If locally then secured by ZeroTrust.
• Accessibility standards: None or don’t know
• Description of accessibility: Our service provides accessibility features to help users interact with the BI solution. The default colour schemes are designed to provide high contrast for users with colour blindness. Our solution also offers keyboard navigation and keyboard shortcuts to help with use.
• Accessibility testing: Current Qlik accessibility feature development is focused on the consumption of applications ; and sheets—how users interact with Qlik products most often. Supporting universal access ; to Qlik solutions is an evolving process, which Qlik is committed to long term through ; investment in new technologies and techniques as they become available.
• API: Yes
• What users can and can't do using the API: The services we provide have multiple APIs for low-level functions that enable the solution to be deployed without the need for the prescribed front end. Hence entirely possible to embed API integration for the construct of mash-ups and similar browser-based deployments.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The whole solution can be customised from the APIs right up to the front end-user experience. Typically users would tailor visualisation to suit requirements. Web Developers can build tailored offerings.

Scaling

• Independence of resources: We design the configuration to meet the user requirements, both via virtual machine configuration or elastic cloud. Load balancing and failover services can also be deployed where needed.

Analytics

• Service usage metrics: Yes
• Metrics types: Governance dashboard and monitoring / alerting tools included. Different levels of monitoring and management services are available.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Qlik, ancoreSoft, Inphinity, TimeXtender, TangentWorks, ZenOptics, Alteryx, Azure/AWS/Snowflake

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Directly from within the application, abiding by agreed process and compliance requirements, such that appropriate governance is adhered to.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • BIFF (xlsx)
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • ODBC
  • API
  • Web Call
  • JDBC
  • JSON
  • XLSX
  • OLEDB

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% uptime. Service credits can be claimed.
• Approach to resilience: Available on request.
• Outage reporting: RSS/Email alerts and internal dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Identity provider eg. ZeroTrust, Okta, Oauth, SAML
• Access restrictions in management interfaces and support channels: User defined security models are deployed to meet the client requirements.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Via API

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus.
• Information security policies and processes: ISO 27001 equivalent

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: These are managed by a third party.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Software is provided that automatically assesses applications for vulnerabilities or deviations from best practices, and then produces a detailed list of security findings prioritised by level of severity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring and logging is deployable for all services as needed.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a data and information security policy to cover incident management. Users report incidents via our ticketing system. We assess, prioritise, manage and communicate. Incidents are escalated to a dedicated security compliance team. The compliance board meets regularly to discuss and record any incidents. Incident reports are communicated via email.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: NHS Network (N3)

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  By moving compute to cloud and using AI to manage data discovery Public Sector organisations can reduce their carbon footprint due to reduced electricity consumption. This can be further optimised by limiting self-service via controls.

Pricing

• Price: £5.76 to £795 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Various cloud and on-premise trial solutions are available. Can be arranged for up to 30 day intervals. Excludes one-time services.
• Link to free trial: https://www.differentia.consulting/qlik/qlik-trial/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@differentia.consulting. Tell them what format you need. It will help if you say what assistive technology you use.