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TOURISM EXCHANGE GREAT BRITAIN LIMITED

TXGB Cloud Platform Development Services

TXGB provides a broad range of development services to tourism authorities that wish to accelerate and enhance the use of the TXGB.

These are outside of the services offered in the standard TXGB Terms and Conditions and associated Framework Agreement with Crown Commercial Services

Features

  • Expert TXGB platform development and integration
  • Integration of PMS, DMS and Channel Management systems with TXGB
  • Integration of EPOS, eTicketing and tourism marketplace systems with TXGB
  • Scoping of third party documentation and requirements analysis
  • Technical integration of 3rd party systems via API
  • Technical product, project and programme management
  • User acceptance testing and quality assurance of API integrations
  • Localisation and feature enhancements to Tourism Exchange platform and widgets
  • Web application development and integration with the Tourism Exchange platform
  • Development of AI tools utilising TXGB cloud data and infrastructure

Benefits

  • Enable local product providers to sync and distribute their inventory
  • Connect booking systems relevant to your local market to TXGB
  • Connect distribution channels relevant to your local market to TXGB
  • Connect internal systems to TXGB to increase productivity and sustainability
  • Customise TXGB to better meet the needs of local users
  • Accelerate growth of platform within your local market
  • Connect and Innovate with AI, apps and other digital services
  • Unlock the potential of destination data with business intelligence tools
  • Help LVEPs deliver outcomes highlighted in the De Bois Review
  • Connect content to support sustainability, accessibility and accreditation programmes

Pricing

£500 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dan.simmons@txgb.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 6 6 6 3 0 6 1 6 8 5 6 3 4 8

Contact

TOURISM EXCHANGE GREAT BRITAIN LIMITED Dan Simmons
Telephone: 0330 223 5050
Email: dan.simmons@txgb.co.uk

Planning

Planning service
Yes
How the planning service works
TXGB will work with your team to conduct the necessary market / business analysis to identify and plan the relevant development projects to unlock the potential in your locality
Planning service works with specific services
Yes
Hosting or software services the planning service works with
TXGB Destination Cloud Platform

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our experience engineering team will cover a complete test of any developed code, and conduct appropriate performance testing, user acceptance testing and early life support as required depending on the scope and type of change.

As the scope of this service is quite broad, as required, we will explicitly include how any development can be tested and checked as part of creating a detailed specification with you at inception. Testing will be conducted in conjunction with appropriate parties (eg: developers/users of any system we are integrating with) and in the context of API integrations, the required certification processes will be carried out between parties.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We provide development support services for the TXGB Platform and associated services.

Our experienced Engineering team will provide full end to end lifecycle of a requested change, from scoping and requirements capture, design, build, testing and deployment.

Our team will also provide enhanced support services for early adopters during a pilot phase of deployment.

Service scope

Service constraints
Where changes are requested to the core Tourism Exchange platform, they will be subject to sign off by the TXGB product team.

User support

Email or online ticketing support
Email or online ticketing
Support response times
All requests sent by emails will be automatically be immediately acknowledged via our online ticketing system.

All tickets will be responded to within a target of responding within 4 hours where possible, but no later than 24 hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is available via the TXGB website. Users can speak directly with a member of the team during core business hours. Tickets can be raised directly within the web chat function.
Web chat accessibility testing
Our current web chat provider is working towards WCAG 2.0 AA compliance and the web chat service has features that align to web content accessibility guidelines. The service is accessible to visually impaired users and differently-abled users. Some high-level accessibility features are: Screen Reader compatibility, keyboard navigation, visual focus indictors and sufficient colour contract in compliance with WCAG 2.0 level AA which requires a contrast ratio of at least 4.5:1 for normal text and 3:1 for large text
Support levels
At TXGB our Service model can vary depending on the needs of our partner. Options As standard, our expert customer success team are at hand to support tourism businesses onboard with the platform and react to any queries, but our Customer Success team will also act in an account management capacity for individual tourism businesses, continue to review platform use and communicating opportunities proactively to optimise the value those businesses can achieve. Our Customer Success team is supplemented by second line application and infrastructure support teams as required, as well as proactive monitoring and alerting services to manage uptime Standard service levels for tourism businesses using the platform are based on a Priority 1 to Priority 4 Service agreement, with associated target response and resolution times.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Covid-19 recovery
  • Tackling economic inequality

Covid-19 recovery

The visitor / leisure economy was one of the most badly affected sectors by the COVID 19 pandemic. TXGB is a platform designed to help grow the value, volume and dispersal of tourism in the UK, as a key tool for Destination Management Organisations (DMOs).

DMOs have an important role to play in providing support to local businesses as they recover and build back better.

TXGB was highlighted in the Independent Review of Destination Management Organisations across England, commissioned by DCMS (‘The de Bois Review’) as a key tool that destinations and tourism businesses can adopt to enable opportunities, support growth and drive bookability, online sales and distribution. TXGB’s role in COVID-19 recovery and supporting levelling up was also acknowledged in the Government's response to the independent review and in The Tourism Recovery Plan.

TXGB is a business to business platform enabling digitalisation and collaboration, making it easier for businesses to access more pathways to consumers, informing decision making through better data, and as such is a key tool in driving COVID recovery.

Tackling economic inequality

Historically the inbound tourism economy has had a significant bias towards London and the South East. As such, dispersal of tourism is a key opportunity in tackling economic inequality across the UK.

TXGB is a key tool in tackling tourism dispersal, with several references to this in various policy papers and reviews - such as The Sector Deal for Tourism, Tourism Recovery Plan and the Independent review of Destination Management Organisations across England, commissioned by DCMS.

TXGB is a business to business platform enabling trade, collaboration and innovation - making it easier for regional businesses to connect their products and services to online channels and reach the global consumer.

Pricing

Price
£500 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dan.simmons@txgb.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.