Rippl - Recognition, Reward, Benefits & Incentives Platform
For organisations that want to connect, recognise and motivate their deskless or disconnected teams and employees, Rippl uniquely combines incentives, recognition, reward and benefits to reach your entire workforce and better realise their potential. The off-the-shelf but customisable platform can be deployed quickly and easily with our outstanding onboarding approach.
Features
- Peer-to-peer recognition - including automated long-service recognition
- Incentives builder - sales/service incentives to boost performance
- Instant digital rewards - voucher catalogue with 700 global brands
- Social timeline - keep everyone connected and engaged
- News feed - share company updates with the relevant groups
- Feedback - instant polls, employee surveys and idea management
- Benefits - optional retail discounts and flexible benefits management
- Training - light learning management system to support learning
- Fully-branded + multi-device - desktop, tablets or mobile app
- Admin reporting - access your own personalised reporting dashboard
Benefits
- Communicate and engage with everyone in your organisation
- Helps to boost staff retention by improving employee satisfaction
- Embeds your corporate values through powerful recognition
- Saves money with no set-up fees or reward mark-up
- Saves time by avoiding spreadsheets for reward vouchers, incentives etc
- Communicate directly with your frontline, rather than cascading information down
- Streamlines recognition, reward and comms into easy-to-access simple platform
- Boosts sales/service performance with motivational incentives and competitions
- Fosters a sense of collaboration, culture and inclusion
- Builds a more attractive employee value proposition
Pricing
£750 a licence a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
7 6 6 7 1 2 9 3 8 8 0 0 1 4 8
Contact
River Software
Samantha Harris
Telephone: 07779301603
Email: sam.harris@rippl.work
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Regular upgrades are completed on the Rippl software but this generally requires no downtime and customers are always notified ahead of time. For desktop users of Rippl, Internet Explorer is not supported.
- System requirements
-
- PC, tablet or mobile modern web browser
- Company-specific version of the Rippl mobile app
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We provide email ticket support between 9am and 5pm Monday to Friday (GMT) and we aim to respond to emails within two hours of receipt. For emails received outside of support hours, we will respond within the first two hours of the next working day. In both cases, if the answer to the query is not immediate then a time by which a response is due will be given, monitored and the user updated on progress.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
We provide a dedicated customer success manager and a first-line support team accessible to users/admins of Rippl for technical support queries. There is also a comprehensive database of questions and answers available 24/7 for platform users.
This is included in the cost of the software licence fee. If any specific, additional support is required outside of our SLAs, there may be additional costs. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
We provide online training for all super admins and key stakeholders related to platform. We have a comprehensive Q&A database and can provide user documentation.
We can offer on-site training where required. - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- We extract data from the platform and send this securely to the customer, such as via SFTP.
- End-of-contract process
- User access to the platform will be terminated through the removal of any hosting which enabled the access. If the customer wants access to the data, this would be extracted and securely transferred. This is included in the cost of the contract.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
The majority of features on Rippl desktop are available also on the mobile app. Admin features, such as adding news articles or editing recognition cards, sit on the desktop version only.
The mobile app must be downloaded by the user from the App Store or the Play Store. The app also supports push notifications. - Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- No
- Customisation available
- Yes
- Description of customisation
-
Customers can pick and choose the features they want enabled within the platform in the admin area.
The platform comes with full branding customisation as standard - imagery, logos, platform colours and corporate font.
Rippl can also link out to other URLs in the navigation of the platform - users can do this in the admin area.
Further customisation can be achieved (e.g. look and feel, integrations with other platforms) at additional cost.
Scaling
- Independence of resources
- Rippl is not multi-tenanted and each customer has their own instance of the platform, hosted by Micrsoft Azure.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
We provide service metrics as part of our standard set of centralised reports available to all admins of the platform. We can create bespoke reports as per our customer's requirements. We also use Google Analytics to provide additional engagement information to our customers.
The centralised reporting gives real-time information on overall engagement (e.g. logins, device type, article readers, interaction types), recognition, rewards given/provided, budget and expenditure, incentives performance, survey/poll results and training compliance/results. - Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
-
There is no capability for direct data export of users' own data within the platform, this would be organised by the technical support team.
Administrators can export data using customised reporting for information such as platform activity, engagement metrics, reward spend etc. - Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- The service will be available 99.9% of the time in a given month, excluding scheduled maintenance.
- Approach to resilience
- Available on request.
- Outage reporting
- We have automated alerts that are emailed to relevant and designated parties associated with the customer. We will notify anyone who doesn't receive these alerts via email.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- All access in Rippl is dedicated and restricted by their set role and hierarchy is applied. Usually, admins will have access rights to make amends in the platform and they will be able to manage the access rights of their colleagues.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS International
- ISO/IEC 27001 accreditation date
- 27/01/2016
- What the ISO/IEC 27001 doesn’t cover
- Our certification covers River Software for the activities and business processes associated with providing Rippl as an employee engagement platform. Anything outside of this would be out of scope.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Rippl, part of River Software, is ISO27001 accredited and Cyber Essentials certified. We have a comprehensive set of information security policies which are managed by our compliance officer, shared with all employees within the business and monitored and updated on a regular basis.
The policies require all colleagues within the business to follow set procedures and we are audited annually by external auditors to ensure we are following set processes, helping us to maintain our compliance accreditation.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Change management IT change management processes are carried out using Change Requests and records are maintained within the following systems: Helpdesk system – general changes and bug fixes 2. VSO – bug fixes and project change.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- All app services within Microsoft Azure are governed by Microsoft’s vulnerability processes, on top of this app services have Defender for Cloud enabled and are monitored daily for security changes.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
Rippl is built on Azure, which reviews and updates configuration settings and baseline configurations of hardware, software, and network devices annually.
Security update management helps protect systems from known vulnerabilities. Azure uses integrated deployment systems to manage the distribution and installation of security updates for Microsoft software. Azure is also able to draw on the resources of the Microsoft Security Response Center (MSRC). The MSRC identifies, monitors, responds to, and resolves security incidents and cloud vulnerabilities around the clock, every day of the year. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
Microsoft Azure implements a security incident management process to facilitate a coordinated response to incidents, should one occur.
If Microsoft becomes aware of an incident, they promptly notify Rippl of the security incident and our Security Incident Reporting Policy kicks in. All security incidents are logged and resolved within the minimum amount of time and must be resolved by taking appropriate corrective and preventive action, thereby ensuring no recurrence of the incident.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Covid-19 recovery
-
Covid-19 recovery
An unfortunate impact of Covid-19 is the impact on the recruitment industry, meaning many businesses are struggling to retain their employees. Rippl has been proven to help organisations increase staff retention, so we aim to support businesses in keeping top talent through more effective employee engagement. - Wellbeing
-
Wellbeing
Rippl has a dedicated social engagement space where HR teams can set up wellbeing forums and communities. This area is also being used for equality, diversity and inclusion purposes.
Pricing
- Price
- £750 a licence a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
We can provide access to the Rippl demo site for organisations to trial the features and functionality.
We also run pilots with organisations who wish to trial the platform with a smaller group of users.