River Software

Rippl - Recognition, Reward, Benefits & Incentives Platform

For organisations that want to connect, recognise and motivate their deskless or disconnected teams and employees, Rippl uniquely combines incentives, recognition, reward and benefits to reach your entire workforce and better realise their potential. The off-the-shelf but customisable platform can be deployed quickly and easily with our outstanding onboarding approach.


  • Peer-to-peer recognition - including automated long-service recognition
  • Incentives builder - sales/service incentives to boost performance
  • Instant digital rewards - voucher catalogue with 700 global brands
  • Social timeline - keep everyone connected and engaged
  • News feed - share company updates with the relevant groups
  • Feedback - instant polls, employee surveys and idea management
  • Benefits - optional retail discounts and flexible benefits management
  • Training - light learning management system to support learning
  • Fully-branded + multi-device - desktop, tablets or mobile app
  • Admin reporting - access your own personalised reporting dashboard


  • Communicate and engage with everyone in your organisation
  • Helps to boost staff retention by improving employee satisfaction
  • Embeds your corporate values through powerful recognition
  • Saves money with no set-up fees or reward mark-up
  • Saves time by avoiding spreadsheets for reward vouchers, incentives etc
  • Communicate directly with your frontline, rather than cascading information down
  • Streamlines recognition, reward and comms into easy-to-access simple platform
  • Boosts sales/service performance with motivational incentives and competitions
  • Fosters a sense of collaboration, culture and inclusion
  • Builds a more attractive employee value proposition


£750 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sam.harris@rippl.work. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

7 6 6 7 1 2 9 3 8 8 0 0 1 4 8


River Software Samantha Harris
Telephone: 07779301603
Email: sam.harris@rippl.work

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
Regular upgrades are completed on the Rippl software but this generally requires no downtime and customers are always notified ahead of time. For desktop users of Rippl, Internet Explorer is not supported.
System requirements
  • PC, tablet or mobile modern web browser
  • Company-specific version of the Rippl mobile app

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide email ticket support between 9am and 5pm Monday to Friday (GMT) and we aim to respond to emails within two hours of receipt. For emails received outside of support hours, we will respond within the first two hours of the next working day. In both cases, if the answer to the query is not immediate then a time by which a response is due will be given, monitored and the user updated on progress.
User can manage status and priority of support tickets
Phone support
Web chat support
Onsite support
Yes, at extra cost
Support levels
We provide a dedicated customer success manager and a first-line support team accessible to users/admins of Rippl for technical support queries. There is also a comprehensive database of questions and answers available 24/7 for platform users.

This is included in the cost of the software licence fee. If any specific, additional support is required outside of our SLAs, there may be additional costs.
Support available to third parties

Onboarding and offboarding

Getting started
We provide online training for all super admins and key stakeholders related to platform. We have a comprehensive Q&A database and can provide user documentation.

We can offer on-site training where required.
Service documentation
Documentation formats
End-of-contract data extraction
We extract data from the platform and send this securely to the customer, such as via SFTP.
End-of-contract process
User access to the platform will be terminated through the removal of any hosting which enabled the access. If the customer wants access to the data, this would be extracted and securely transferred. This is included in the cost of the contract.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The majority of features on Rippl desktop are available also on the mobile app. Admin features, such as adding news articles or editing recognition cards, sit on the desktop version only.

The mobile app must be downloaded by the user from the App Store or the Play Store. The app also supports push notifications.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Customisation available
Description of customisation
Customers can pick and choose the features they want enabled within the platform in the admin area.

The platform comes with full branding customisation as standard - imagery, logos, platform colours and corporate font.

Rippl can also link out to other URLs in the navigation of the platform - users can do this in the admin area.

Further customisation can be achieved (e.g. look and feel, integrations with other platforms) at additional cost.


Independence of resources
Rippl is not multi-tenanted and each customer has their own instance of the platform, hosted by Micrsoft Azure.


Service usage metrics
Metrics types
We provide service metrics as part of our standard set of centralised reports available to all admins of the platform. We can create bespoke reports as per our customer's requirements. We also use Google Analytics to provide additional engagement information to our customers.

The centralised reporting gives real-time information on overall engagement (e.g. logins, device type, article readers, interaction types), recognition, rewards given/provided, budget and expenditure, incentives performance, survey/poll results and training compliance/results.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
There is no capability for direct data export of users' own data within the platform, this would be organised by the technical support team.

Administrators can export data using customised reporting for information such as platform activity, engagement metrics, reward spend etc.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The service will be available 99.9% of the time in a given month, excluding scheduled maintenance.
Approach to resilience
Available on request.
Outage reporting
We have automated alerts that are emailed to relevant and designated parties associated with the customer. We will notify anyone who doesn't receive these alerts via email.

Identity and authentication

User authentication needed
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
All access in Rippl is dedicated and restricted by their set role and hierarchy is applied. Usually, admins will have access rights to make amends in the platform and they will be able to manage the access rights of their colleagues.
Access restriction testing frequency
At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
QMS International
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Our certification covers River Software for the activities and business processes associated with providing Rippl as an employee engagement platform. Anything outside of this would be out of scope.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Rippl, part of River Software, is ISO27001 accredited and Cyber Essentials certified. We have a comprehensive set of information security policies which are managed by our compliance officer, shared with all employees within the business and monitored and updated on a regular basis.

The policies require all colleagues within the business to follow set procedures and we are audited annually by external auditors to ensure we are following set processes, helping us to maintain our compliance accreditation.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change management IT change management processes are carried out using Change Requests and records are maintained within the following systems: Helpdesk system – general changes and bug fixes 2. VSO – bug fixes and project change.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
All app services within Microsoft Azure are governed by Microsoft’s vulnerability processes, on top of this app services have Defender for Cloud enabled and are monitored daily for security changes.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Rippl is built on Azure, which reviews and updates configuration settings and baseline configurations of hardware, software, and network devices annually.

Security update management helps protect systems from known vulnerabilities. Azure uses integrated deployment systems to manage the distribution and installation of security updates for Microsoft software. Azure is also able to draw on the resources of the Microsoft Security Response Center (MSRC). The MSRC identifies, monitors, responds to, and resolves security incidents and cloud vulnerabilities around the clock, every day of the year.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Microsoft Azure implements a security incident management process to facilitate a coordinated response to incidents, should one occur.

If Microsoft becomes aware of an incident, they promptly notify Rippl of the security incident and our Security Incident Reporting Policy kicks in. All security incidents are logged and resolved within the minimum amount of time and must be resolved by taking appropriate corrective and preventive action, thereby ensuring no recurrence of the incident.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Covid-19 recovery

Covid-19 recovery

An unfortunate impact of Covid-19 is the impact on the recruitment industry, meaning many businesses are struggling to retain their employees. Rippl has been proven to help organisations increase staff retention, so we aim to support businesses in keeping top talent through more effective employee engagement.


Rippl has a dedicated social engagement space where HR teams can set up wellbeing forums and communities. This area is also being used for equality, diversity and inclusion purposes.


£750 a licence a month
Discount for educational organisations
Free trial available
Description of free trial
We can provide access to the Rippl demo site for organisations to trial the features and functionality.

We also run pilots with organisations who wish to trial the platform with a smaller group of users.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sam.harris@rippl.work. Tell them what format you need. It will help if you say what assistive technology you use.