VIATEL TECHNOLOGY UK LTD

Palo Alto Prisma Access - Cloud Based Security and Secure Access (SASE)

Prisma Cloud is a cloud‑based security platform delivering broad security and compliance across cloud applications, workloads and data. As part of the Prisma portfolio, it integrates with Prisma Access and Prisma SaaS to provide advanced threat prevention, visibility and control, enabling secure, scalable and resilient cloud operations.

Features

• Networking for Remote Networks/Users
• Secure Access Service Edge (SASE)
• Global Scalability & Resilience
• Firewall as a Service
• Advanced Threat Protection and DNS Security
• Cloud based security for AI and machine learning
• Cloud Secure Web Gateway and Remote Browser Isolation
• Enterprise Data Loss Prevention
• Cloud Access Security Broker
• Zero Trust Network Access

Benefits

• Rapid deployment of scalable remote working
• Connect mobile users with global protect app for optimal security
• Improved security posture
• Centralised management and reporting from automated, cloud-scalable log storage
• Consistent security enforced for all workers
• Use of predictive analytics and automation to combat DNS threats
• Threat prevention combines the proven technologies to stop attacks
• DLP allow data categorisation, establishing policies that prevent data loss
• SWG functionality maintains visibility into all traffic while stopping evasions
• FWaaS provides the security services expected from a NGFW

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gerard.mccann@viatel.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

766891992189379

Contact

Gerard McCann
+447590689465
gerard.mccann@viatel.com

About the service

• Service categories:

  Systems Infrastructure Software

  Security

  Identity and access management

  • Access
  • Privilege

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Prisma Access extends Next-Generation Firewalls (NGFW) by delivering SASE capabilities from the cloud. It natively integrates with Prisma SD-WAN for unified networking and Prisma Browser for unmanaged device security. It also extends Cortex XSOAR for automated response and feeds telemetry into supported SIEM or ServiceNow.
• Cloud deployment model: Public cloud
• Service constraints: Internet connectivity required
• System requirements:
  • Supported Devices
  • Operating System
  • Internet Connectivity

User support

• Email or online ticketing support: Yes
• Support response times: Response times are in accordance with service levels agreed.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Palo Alto Networks ensures the accessibility of their web chat and support interfaces through rigorous testing against WCAG 2.2 Level AA standards. Their methodology includes manual validation by specialised teams using assistive technologies, including screen readers such as JAWS, NVDA, and VoiceOver, as well as keyboard-only navigation to eliminate barriers like keyboard traps. We leverage ARIA Live Regions to ensure real-time chat updates are communicated effectively to assistive tool users. Detailed results of functional testing and conformance levels are documented in their Accessibility Conformance Reports (ACR), available to customers upon request.
• Onsite support: Yes, at extra cost
• Support levels: Support levels are provided up to 24/7/365.; Costs can be provided once scoping is provided.; We can provide a technical account manager or cloud support engineers.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Following a pre-sales engagement a free POC/POV is established.; ; Initial Consultation and Planning: Upon signup, Viatel works closely with users to understand their specific business requirements and goals. This step helps tailor the cloud resources and configuration, ensuring the right solutions are in place.; ; Service Setup: Once the requirements are defined, Viatel assists in the initial setup..; ; Training and Documentation: Users receive access to comprehensive documentation and training materials, support and step by step guides.; ; Professional services: provided as per requirement to assist in setup, training and management.; ; 24/7 Support: Viatel provides continuous technical support. This includes live chat, email support, in person and phone assistance, ensuring any concerns are quickly addressed.; ; Customisation: For more advanced needs, Viatel’s team helps users customise the service through APIs and specific integrations, enabling a tailored solution for the organisation’s needs.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Online help
  • Knowledge Base
  • Video Tutorials
• End-of-contract data extraction: Data Backup, Export Logs and Reports, Data Migration, Support Assistance
• End-of-contract process: The Services will cease, renewal options may be discussed where appropriate, all agreed data retrieval requirements will be completed, and reasonable support will be provided to facilitate transition.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Because handheld platforms are more compact, the mobile experience is optimised for user experience
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The management console is a web-based, centralised configuration/monitoring portal designed for an excellent user experience.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Palo Alto Networks Prisma Access aligns with WCAG 2.2 Level AA standards by integrating accessibility features into the core platform's development lifecycle. ; The interface is optimised for keyboard-only navigation, allowing administrators with motor impairments to manage security policies and view dashboards without the use of a mouse. To support vision-impaired users, SCM utilises ARIA (Accessible Rich Internet Applications) labels, which enable screen readers like JAWS or NVDA to accurately describe complex elements such as AI-driven charts and policy tables. The platform also adheres to strict color contrast requirements, ensuring that high-severity security alerts remain distinguishable through more than just color-coded indicators. With the introduction of AI, the platform now offers a natural language interface that acts as an assistive tool, allowing users to query security data and perform complex tasks using text commands rather than navigating dense graphical menus. Palo Alto Networks maintains transparency regarding these features by providing a Voluntary Product Accessibility Template (VPAT) report upon request, which details exactly how SCM meets accessibility requirements.
• API: Yes
• What users can and can't do using the API: Infrastructure egress IP addresses can be retrieved from the Prisma Access service via an API call. If the optional management system is implemented then full configuration is available via APIs.; Configuration Management, User Provisioning, Reporting/Analytics, Integration, Monitoring/Alerting
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Once customer requirements are identified the service is highly customisable to address these needs. Customisation can include: Defining security policies, access controls, network segmentation, integrate with ecosystem all through the service provided. The end user will also have access to allow customisation through the platform.

Scaling

• Independence of resources: Distributed architecture, load balancing, dynamic resource allocation, traffic prioritisation

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, User activity, Application usage, Network bandwidth, Threat detection
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Palo Alto Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data at rest is protected through strong encryption and key management, using security services from Google and Amazon, with comprehensive audit logs stored centrally in our Cortex Data Lake.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data in several ways:; ; Data Backup, Export Logs and Reports, Data Migration. ; ; Support Assistance: For large-scale or complex exports, Viatel support can assist with the data extraction process.; ; These methods ensure users can securely and efficiently retrieve their data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: We further protect data between the buyer’s network and the supplier’s network through network segmentation, advanced firewalls with deep packet inspection (DPI) and intrusion prevention (IPS), strong encryption, and real‑time threat intelligence.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Data is protected through strong network segmentation, layered firewalls, and encryption to restrict access and safeguard information, alongside continuous threat detection and anomaly analysis to identify and respond to suspicious activity in real time

Availability and resilience

• Guaranteed availability: Palo Alto SLA's offer 99.99%. Service levels to be identified per requirements.; ; Automatic recovery systems are in place and regular monitoring and proactive maintenance are conducted to prevent downtime
• Approach to resilience: The service is built for resilience through a globally distributed PoP architecture with built‑in redundancy and fault tolerance, dynamic routing to bypass failures or congestion, and proactive monitoring to detect and rectify issues before they affect users
• Outage reporting: The Viatel service provides status page/portal, automated notifications (email, SMS, console), and 24/7 support, ensuring users are promptly informed of service disruptions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Viatel restricts access to management interfaces and support channels through role-based access control, ensuring users only have access to the resources and functionalities relevant to their roles. Multi-factor authentication (MFA) is enforced for an added layer of security. Administrative access is tightly controlled, requiring approval for any changes to sensitive settings or configurations. For support, users must authenticate their identity before accessing support channels. This ensures that only authorised personnel can manage or request assistance on critical systems, protecting against unauthorised access or misuse.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27017, 27018, 27701, HIPAA, PCI, SOC2
• Information security policies and processes: Viatel adheres to stringent information security policies and processes aligned with ISO 27001:2022 standards.; ; 1. Information Security Management System (ISMS):; ; Viatel’s ISMS provides a structured approach to managing sensitive company information. This includes policies for risk management, incident response, and access control. The ISMS is regularly reviewed and updated to align with ISO 27001:2022 requirements.; ; 2. Risk Assessment and Mitigation:; ; Regular risk assessments are conducted to identify and mitigate potential threats to information security. The company applies controls to minimize risks related to data breaches, unauthorized access, and cyber-attacks, ensuring all critical data is protected.; ; 3. Access Control:; ; Viatel enforces role-based access controls (RBAC) and multi-factor authentication (MFA) to ensure that only authorised personnel have access to sensitive data and systems. Strict user authentication and account management processes are followed to protect against unauthorised access.; ; 4. Incident Response:; ; Viatel has a comprehensive incident response plan in place to detect, respond to, and recover from security incidents. The plan includes clear procedures for identifying vulnerabilities, managing breaches, and communicating with stakeholders.; ; 5. Continuous Monitoring and Audits:; ; Continuous monitoring of systems and regular internal and external audits are conducted to ensure compliance with security policies and to identify areas for improvement.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Viatel follows a structured configuration and change management process to ensure the integrity of its services. Service components are tracked throughout their lifecycle. Before implementing changes, security impact assessments are performed to evaluate potential risks and vulnerabilities. Changes are documented, reviewed, and approved by relevant stakeholders to minimise any adverse effects. Regular audits and automated monitoring ensure that configurations remain aligned with security standards, and any deviations are addressed promptly to maintain service integrity.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Viatel and Palo Alto Networks operate a proactive, six‑step vulnerability management process covering identification, assessment, prioritisation, mitigation, remediation and monitoring. Vulnerabilities are identified through continuous automated scanning and annual independent penetration testing. Threat intelligence is informed by Palo Alto Networks’ Unit 42 research, global partners such as the Cyber Threat Alliance, and relevant government agencies. Identified threats are assessed by correlating technical findings, CVSS scores and potential business impact. Critical vulnerabilities are prioritised, with urgent security patches typically deployed within 24–48 hours. Standard updates are applied on a monthly cycle following rigorous automated testing ensuring ongoing service stability and integrity.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Viatel in partnership with Palo Alto Networks proactive monitoring approach includes continuous security monitoring of systems and networks to detect potential compromises. We utilise intrusion detection systems, behavioral analytics, and security information and event management tools to identify anomalies and threats in real-time. When a potential compromise is detected, the incident response team immediately investigates the issue, evaluates its severity, and initiates containment and remediation steps. Critical incidents are addressed within minutes to hours, ensuring rapid response and minimizing impact. Regular reviews and security audits ensure the effectiveness of monitoring processes, maintaining ongoing protection.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Palo Alto Networks utilises an automation-led incident response framework centered on Cortex XSIAM and Unit 42 threat intelligence. Pre-defined tactical playbooks for common threat vectors—such as ransomware and credential theft—to facilitate consistent, machine-speed containment are used. Users can report potential vulnerabilities through the PSIRT portal or dedicated support channels. Our commitment to transparency includes providing incident updates and root-cause analyses via the Trust Center and secure customer portals, ensuring alignment with global regulatory notification standards.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 12.5%
• Between £1,000,001 and £2,500,000: 12.5%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Amtivo
• ISO/IEC 27001 accreditation date: Wednesday 11 September 2013
• What the ISO/IEC 27001 doesn’t cover: Scope Statement; Viatel is a complete digital services provider with customers located in Ireland and internationally.; To ensure ISO/IEC27001 compliance, Viatel has established an Information Security Management System (ISMS) covering:; Delivery of services to customers at secure data centre facilities, provisioning and maintaining of data centre network, Colocation of Full Cabinets, Managed Services & Cloud Services; Physical and cloud-based IT Systes & Networks utilised for internal business operations and delivering services to customers; Business activity related to delivering Software Develipment Services to customers.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Kyte Global
• PCI DSS accreditation date: Monday 3 March 2025
• What the PCI DSS doesn’t cover: Scope is for Viatel Blanchardstown data centre for physical security (clauses 9 & 12 in the PCI standard).
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 83fce0e7-79db-4d46-8938-5ff749cb9a51
• Other security certifications: Yes
• Any other security certifications: Microsoft Security Accreditation

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Plans for positive actions with community groups.
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gerard.mccann@viatel.com. Tell them what format you need. It will help if you say what assistive technology you use.