PINK ELEPHANT EMEA LIMITED

ServiceNow MSP

Pink Elephant's Managed ServiceNow Platform offers a cost-effective option to get you started on the ServiceNow ecosystem, providing a fully built environment based on ServiceNow and Pink Elephant’s best practices out-of-the-box functionality. All-inclusive platform pricing includes licensing, support, maintenance and upgrades. Ensuring a worry free, low risk, cost-effective, value-for-money proposition.

Features

• Fully managed ServiceNow SaaS platform
• ITIL-aligned service management processes
• Secure multi-tenant managed instance
• Workflow-driven incident, problem and request management
• Role-based access and audit controls
• Built-in dashboards and operational reporting
• Regular upgrades and platform maintenance

Benefits

• Simplify IT service management operations
• Reduce complexity through managed ServiceNow delivery
• Improve service consistency and operational control
• Enable faster service requests through automation
• Reduce total cost of ServiceNow ownership
• Accelerate ITSM adoption with minimal disruption

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountsuk@pinkelephant.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

766942637524226

Contact

Gijs-Jan Huisman
01183240620
accountsuk@pinkelephant.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Change in Work Processes: Implementation may require an adjustment of existing work processes and habits, which may initially invoke resistance from some team members. ; ; Complexity: Despite our focus on user-friendliness, the versatility of our solution may initially be perceived as complex, especially for users new to advanced ITSM solutions.
• System requirements:
  • Supported modern web browser
  • Reliable internet connectivity

User support

• Email or online ticketing support: Yes
• Support response times: Depends on the response level agreement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Sometimes, you need help right where the issue is happening. Sending your own staff to remote locations isn’t always practical or cost effective. ; ; That’s where Pink Elephant’s global field engineers come in.; ; What we deliver onsite:; ; Equipment installation & configuration; Racking, patch panels & cabling; UPS installation or removal; Physical IT hardware deployment & disposal (switches, firewalls, IMACs); AV equipment setup for conference rooms; Power cycling of routers, servers & switches; ; Want to know how our global engineers can support your teams across 150+ countries? Let’s talk about how we can support your IT operations anywhere in the world.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help users get started with our ServiceNow-based service through a mix of onboarding, training, and clear documentation. We provide online training (live walkthrough sessions and recorded videos), plus role-based quick guides and step-by-step user documentation for common tasks. For larger rollouts, we can also provide onsite training or hybrid “train-the-trainer” sessions so key users can support their own teams. During go-live we offer floor-walking or hypercare support, and we maintain a searchable knowledge base with FAQs, how-to articles, and release notes.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At end of contract, users can extract their data from ServiceNow in standard formats, based on the access and scope agreed in the offboarding plan.
• End-of-contract process: At contract end, we run an agreed offboarding plan: confirm scope, export the agreed data (and attachments if applicable), hand it over securely, then revoke access and disable integrations. One standard export and basic offboarding coordination are included in the contract price. Extra costs apply for custom formats, multiple re-exports, large historical/audit extractions, accelerated timelines, or migration support into another system. Finally, the service is decommissioned and data is deleted or retained according to the agreed retention and legal requirements.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Different UI, limited functionality for mobile devices (native app IOS & Android)
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Employee Center/Workspaces/Forms,lists,dashboards
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility testing was performed on the ServiceNow user interface using keyboard-only navigation and a screen reader (for example, NVDA on Windows with Chrome/Edge). Key user journeys were checked, such as searching knowledge, submitting a request/incident, completing forms, and using modals and notifications. Findings focused on tab order and visible focus, correct labels and announcements for form fields and errors, and proper focus handling when dialogs open and close. Any issues were logged, fixed (labels, ARIA where needed, contrast, focus management), and retested on the same journeys.
• API: Yes
• What users can and can't do using the API: Using our ServiceNow API, users can read, create, and update records only for the tables and fields they have permission for (for example incidents, requests, and related data). They can query and filter data within those permissions, and upload or download attachments where allowed. Users cannot access tables, records, or fields they are not authorized to see, and the API cannot bypass ACLs, roles, domain separation, or field-level security. Users also cannot perform admin-only actions such as changing system configuration, modifying security settings, or editing protected platform tables unless they explicitly have those admin roles. Any extra restrictions or validations defined in business rules, flows, or Scripted REST logic still apply to API calls.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customize the service by configuring forms and fields, such as changing layouts, showing or hiding fields, and setting fields to mandatory or read-only. They can tailor processes by adjusting approvals, assignment rules, notifications, SLAs, and (where permitted) flows in Flow Designer. They can adapt the front-end experience in Employee Center or Service Portal through branding, page layouts, catalog structure, and content like knowledge articles. They can also create their own reports and dashboards, and configure integrations or mappings where you expose those settings.

Scaling

• Independence of resources: We prevent “noisy neighbor” impact by isolating customers on separate ServiceNow instances, enforcing API and integration throttling, and designing background jobs and queries to be performance-safe. We continuously monitor platform health and adjust capacity and workload patterns when thresholds are approached. Changes are governed with testing and reviews to avoid introducing heavy demand that could degrade service for other users.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide ServiceNow usage metrics via dashboards and reports, such as active users, portal/catalog usage, ticket volumes, SLA performance, and CSAT (if enabled). Metrics can be exported via report/list exports or APIs depending on permissions.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ServiceNow

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users export data from ServiceNow by downloading CSV/Excel from lists or reports, extracting records via REST APIs, or requesting a bulk table export for large volumes. Attachments can be exported in bulk with metadata linking them to the related records.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Xml
  • Csv
  • Pdf
  • Xls
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Xls
  • Xml

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability target: typically 99.8% or higher monthly uptime for the production service (exact figure depends on the ServiceNow subscription/edition and contract).; ; Measurement: Service availability is measured at the platform boundary (login/UI and API reachability) over a calendar month, excluding scheduled maintenance windows.; ; If we miss the target: users can claim service credits (a refund applied to future invoices) calculated as a percentage of the monthly service fee, based on how far availability fell below the SLA.; ; How to claim: users notify support within the agreed claim window and we validate against monitoring and ServiceNow status records before issuing credits.
• Approach to resilience: Resilient hosting: The ServiceNow platform is hosted in resilient datacentres with redundancy across critical components (compute, storage, networking, and power) and designed to tolerate component failure without service outage. Detailed datacentre design information is available on request.; ; High availability by design: ServiceNow’s architecture uses redundant application tiers and database resilience with failover capabilities, plus continuous monitoring to detect and recover from faults.; ; Data protection and recovery: Regular backups, tested restore procedures, and defined recovery objectives support recovery from data loss or corruption, with retention aligned to the agreed policy.; ; Operational resilience: 24/7 monitoring, incident response runbooks, controlled changes, and capacity management help prevent and rapidly resolve outages.; ; Integration resilience: Integrations are designed to degrade gracefully using retries, throttling, queuing where appropriate, and clear error handling to avoid cascading failures.
• Outage reporting: Public dashboard: ServiceNow’s public status page showing current incidents and uptime history.; ; Email alerts: subscribers can opt in to email notifications for incidents and maintenance updates from the status page.; ; API: status information can be consumed via the status page feed/API options (where available) or shared on request if API access is required.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to ServiceNow management interfaces and support channels is restricted using role-based access (least privilege) with MFA and SSO where available. Admin and elevated roles are limited to authorised staff, reviewed regularly, and protected with strong authentication and logging/audit trails. Support channels are controlled via named accounts and verified requestors, and sensitive actions (for example access changes or exports) require additional approval/verification.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Policies and standards: information security policy, risk management, access control (least privilege), secure configuration and change management, asset management, data classification/handling, encryption, vulnerability management, incident response, backup/retention, supplier risk, and acceptable use.; ; Secure delivery processes: secure SDLC with security requirements, peer review, segregation of duties, controlled release management, and regular testing (including vulnerability scanning and penetration testing where applicable).; ; Reporting structure: overall accountability sits with a board-level security owner; day-to-day oversight is led by the security lead/CISO-equivalent, with operational ownership across engineering, IT, and service management. Security risks and incidents are reported through regular governance forums and escalated to leadership as required.; ; Assurance and compliance: policies are enforced through role-based access control, approvals in change/release workflows, monitoring/log review, periodic access reviews, and internal audits/management reviews; exceptions are formally risk-assessed and time-bound.; ; Awareness and training: mandatory security training, targeted training for privileged users and developers, and clear reporting routes for suspected security issues.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We track service components through their lifecycle using a controlled inventory and versioned artefacts, linking each change to a record that shows what changed, who approved it, and where it was deployed. Changes move through separated dev/test/prod environments with role-based access and documented release/rollback steps. Every change is risk-assessed and approved, with higher-risk items requiring additional review. Security impact is assessed by checking access control changes, data sensitivity, exposed endpoints/integrations, dependency updates, and logging/monitoring, supported by testing where applicable.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We assess threats by monitoring exposed interfaces and changes, and by triaging findings from vulnerability scanning, dependency alerts, and penetration tests, then risk-rating issues by impact, likelihood, and exploitability. Patches are deployed based on severity: critical issues are handled as soon as safely possible via an expedited change path, high severity is prioritised urgently, and medium/low are delivered in planned maintenance cycles. Threat information comes from ServiceNow and other vendor advisories, CVE/NVD-style feeds, dependency tooling alerts, and internal monitoring. Fixes are verified by retesting or rescanning and tracked to closure with status reported through security governance.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We identify potential compromise by monitoring logins and privileged actions, unusual API/integration activity, and high-risk events like configuration changes and bulk exports. Alerts are triaged by the on-call team and investigated using platform audit logs and correlated events. If confirmed, we contain quickly by disabling accounts/tokens, restricting access, pausing integrations, and applying emergency changes, then recover and verify. High-severity incidents are handled immediately, while lower-severity alerts follow agreed support windows.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We use a documented incident management process with predefined runbooks for common events (service degradation, integration failures, access issues, and suspected security incidents). Users report incidents via the ServiceNow portal/Employee Center, email, or agreed support channels, and urgent issues can be escalated via on-call routes. We provide incident updates during resolution and publish a post-incident report for major incidents, covering timeline, impact, root cause, corrective actions, and lessons learned.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Monday 4 March 2024
• What the ISO/IEC 27001 doesn’t cover: The ISO/IEC 27001 certification covers the information security management system supporting the delivery and operation of our SaaS service.; ; It does not cover customer-controlled configurations, customer-managed data inputs, or the information security practices within customer environments. It also excludes third-party services not under our operational control, except where they are managed through supplier risk management processes defined within our ISMS.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Wednesday 30 December 2020
• What the ISO 9001 doesn’t cover: Our ISO 9001:2015 certification covers the delivery of business and management services, including training, consulting, IT support, and technology services, as defined in the scope of the certification.; ; The certification does not cover any services or activities outside of this scope, including non-service activities, products, or functions unrelated to training, consulting, IT support, or technology. It also does not cover information security, environmental management, health and safety, or financial management, which fall under separate standards and frameworks.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 40033b98-366e-42e1-83b8-91550563e2ad
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountsuk@pinkelephant.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.