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Helpful Technology Ltd T/A Helpful Digital

Crisis preparedness workshops, simulations & exercises

Our crisis training workshops and simulation exercises ensure your crisis plan is adapted to modern media, and your team has the confidence and skills to deliver. From issues of terrorism to natural disasters, reputational threats to internal risks, we offer readiness assessments, training and immersive simulations for crisis management teams.

Features

  • Crisis and incident plan review and development
  • Crisis preparedness diagnostic and skills assessment
  • Training workshop with good practice theory and exercises
  • Practical crisis simulation exercises for crisis communications or crisis management
  • Coaching and development support for crisis team members
  • Crisis performance assessment and reporting
  • After-action review workshops and reports
  • Social media crisis management templates, training and testing
  • Media training, training and coaching spokespeople

Benefits

  • Validates the organisation's crisis plans and protocols
  • Gives teams practical experience of working to the crisis plan
  • Identifies gaps and barriers to effective working in a crisis
  • Helps teambuilding and teamworking under pressure
  • Brings media training up to date for social/modern media
  • Identifies future risks, mitigations and development opportunities
  • Makes crisis training interactive and practical

Pricing

£5,000 to £25,000 an instance

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@helpfuldigital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 6 7 2 9 9 0 5 9 1 5 1 6 4 3

Contact

Helpful Technology Ltd T/A Helpful Digital Tim Lloyd
Telephone: 020 3012 1024
Email: hello@helpfuldigital.com

Planning

Planning service
Yes
How the planning service works
We help clients to identify user needs and business requirements as part of their crisis preparedness and to put in place plans, protocols and software as needed to ensure they have a viable crisis plan. We help train and test teams against this plan, and provide follow-up support as needed.

We work transparently and in an agile way with clients so you can follow progress and reprioritise work as the requirements become clearer. We are tool and provider agnostic, so provide independent advice rooted in user needs and an understanding of the wider landscape you operate in.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No specific constraints: we provide on-premise training/support and remote support

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hours Monday to Friday, 24 hours at weekends
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We offer one level of support for all projects.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

Our work helps deliver social value by enabling people to experience the impact of a cyber security breach, in a safe, controlled space. Our products and services help people practice their response and improve their resilience.

Pricing

Price
£5,000 to £25,000 an instance
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@helpfuldigital.com. Tell them what format you need. It will help if you say what assistive technology you use.