Ideal Health Consultants Limited

Digital Health Infrastructure Design and Cybersecurity

Having suitable and resilient infrastructure is the foundation for successful digital health. Ideal provides the NHS with services for network design, new technology and cybersecurity for ongoing business continuity and optimal access and availability to systems. HIMSS INFRAM assesses and maps the technology infrastructure capabilities required to reach infrastructure goals.

Features

• Network Design/Redesign and Refresh
• Cloud migration and internet facing solutions
• Resilience and service continuity assessment and planning
• Cybersecurity consultancy
• Implementation and training for O365 and N365
• Single sign on solution support with enhanced security
• Remote working support for seamless operations
• Technical and Enterprise architecture assessments and analysis
• New starters and leavers management efficiency
• HIMSS INFRAM assessments for healthcare infrastructure

Benefits

• Reducing risk from cybersecurity and poor resilience
• Ensuring business continuity
• Meeting regulatory standards and requirements
• Supporting onsite and remote working environments
• Efficient management of new starters and leavers
• Enhanced network security and threat detection
• Optimised Cloud infrastructure for scalability
• Streamlined 0365 and N365 implementation for productivity
• Improved access management
• Comprehensive assessments for healthcare excellence

£450 to £1,800 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@idealts.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

767456876825219

Contact

Megan Smart
01483 453508
tenders@idealts.co.uk

Planning

• Planning service: Yes
• How the planning service works: We perform a detailed analysis, baseline the current state, define the target operating model and then create a plan with associated risk register. Deadlines are mapped against available resources and any gaps highlighted with recommendations/options provided on how to fill them. This is all documented with an agreed governance model. Milestones are agreed along with any delivery/implementation KPIs.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Ideal Health has over twenty years of training experience within healthcare organisations. We offer skilled Training Management, Project Assurance, and regular reports on deliverables and milestones, underpinned by a flexible resourcing model that optimises value and cost efficiency for your programme.; ; Our training strategies and plans are tailored to the unique requirements of your organisation. Utilising innovative blended learning methods, we develop lesson plans, eLearning modules, and support materials to thoroughly prepare your staff for Go Live. Analysis of the training environment, data loading, and testing are essential, and we base these on realistic patient scenarios.; ; We acknowledge the significant role that Champions and Super Users play in programme success and provide proven strategies to equip these key staff with the necessary knowledge and tools. Our proprietary Automated scheduling tool, Quantif-i™, simplifies the intricate task of scheduling across various locations and acknowledges trainer skill sets, reducing weeks of work to mere days.; ; By providing experienced Training Managers, Trainers, Administrators, eLearning teams, and Delivery Management, we ensure that all your training requirements are comprehensively met.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We advise on the options, risks and models that would migrate to the cloud along with any associated risks (and mitigations)
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Ideal Health provide Quality Assurance services to support Digital Health Systems and Services Testing to validate and verify functional operations and performance of those systems. This validation incorporates services, infrastructure and user experience across multiple end user devices.; ; We clear and concise information on test coverage, ongoing progress reporting and easy to understand results.; ; Quality Assurance is applied to:; ; - Managed services and Testing Consultancy; - Functional & Non Functional Testing; - UAT; - Data Migration and application testing; - Operational Acceptance Testing (OAT); - Service Delivery Testing

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Ideal Health offers Ongoing and Managed Service Support tailored specifically for NHS providers, designed to enhance the operational efficiency, security, and reliability of healthcare IT systems. ; ; Portfolio:; • Service Desk Support: Promptly addresses IT issues to maintain uninterrupted service.; • Application Managed Services: Ensures systems are consistently updated and performing optimally.; • Testing as a Service (TaaS): Verifies that applications adhere to the highest standards of quality and compliance.; • Optimisation Services: Enhances system performance and efficiency through targeted improvements.; • Digital Partner: Managed services for digital transformations.; ; Key Features:; • Dedicated In-House Expertise: Our team provides specialised knowledge and support.; • Deep Industry Knowledge: We understand the unique challenges of the NHS in the digital age.; • Quality Assurance: Regular reporting and update meetings ensure transparency and foster continuous improvement.; • Flexible and Scalable Solutions: Tailored to meet specific needs and budgets.; • Continued Support and Guidance: Committed to your long-term success.; • Proven Track Record: Demonstrated history of enhancing digital health capabilities.; ; By partnering with Ideal Health, you leverage our expertise to not only address immediate technological needs but also to achieve long-term strategic advantages. Discover how our services can transform operations, optimise systems, and improve patient outcomes.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: SLAs are individually created based in the size, scope and timescales of the project

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau
• ISO/IEC 27001 accreditation date: 15/01/2018
• What the ISO/IEC 27001 doesn’t cover: Ideal Health successfully achieved BS EN ISO/IEC 27001:2017 recertification on 12th December 2023. Certification was achieved with zero non-conformances for the following activities; IT consultancy incorporating Advisory, Thought Leadership, Best Practices, Governance and Assurance, Mentoring and Guidance, Project Delivery and staffing services to the healthcare industry within the UK. Certification was granted in accordance with the Statement of Applicability dated 01. Nov 2023.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Ideal Health’s G-Cloud service provision includes robust measures aimed at fighting climate change. Through our sustainable infrastructure and eco-friendly practices, we contribute to a greener, more environmentally conscious digital landscape.; ; Carbon Reduction Plan:; Our Carbon Reduction Plan outlines targeted strategies for operational practices and project delivery, integrating the latest technologies and methods within our sustainability framework. To reinforce our commitment to continually improving our environmental performance, this plan will be updated annually.; ; Current Sustainability Methods:; • Hybrid Working Model: Minimises commuting, significantly reducing our carbon footprint.; • Virtual Platforms: Utilising tools like Microsoft Teams decreases the need for site visits, further lowering our carbon emissions and aligning project delivery with our environmental goals.; • Digital Internal Records: Transitioning to digital documentation has significantly reduced our use of paper and ink, contributing to decreased deforestation and pollution.; • Sustainable Practices and Materials: We employ policies and practices aimed at minimising energy consumption, such as LED lighting, as well as recycling electronic equipment and resources. ; • Supply Chain: We promote sustainable practices within our supply chain to enhance the delivery of eco-friendly healthcare IT solutions, ensuring a consistently sustainable supply chain for the NHS.; ; ISO 14001 Accreditation:; Ideal Health is proud to hold ISO 14001 accreditation, affirming our commitment to an effective Environmental Management System and continuous improvement in reducing our environmental impact. ; ; Commitment to Sustainable Healthcare Solutions:; By embedding these principles consistently into our operations and project strategies, Ideal Health actively promotes sustainable healthcare solutions, leveraging our G-Cloud service provisions to support environmental sustainability in the healthcare sector.

  Covid-19 recovery

  Throughout the COVID-19 pandemic, Ideal Health’s listed G-Cloud Services have played a vital role in supporting the NHS's management and recovery from its impacts, focusing on healthcare resilience. ; ; Remote Project Delivery: ; During the pandemic, we enhanced our remote project delivery capabilities, optimising methodologies and training staff and external consultants. These services support remote work for healthcare professionals, ensuring care continuity and protecting vulnerable populations, while also easing NHS teams' workload and fostering sustainable internal delivery.; ; RTT Services:; Crucially, our specialised support in managing Referral to Treatment (RTT) times has been vital in reducing NHS wait lists, essential for restoring and maintaining service levels during and post-pandemic. Additionally, Ideal Health has, and continues to provide free RTT e-Learning to NHS trusts to support the recovery of elective care services.; ; Ideal Academy:; Recognising the challenges of the post-pandemic job market, we actively recruit graduates and young adults into our Ideal Academy, training them to contribute effectively to our digital health projects. We also support self-employed consultants, providing them with greater employment stability during a time of economic uncertainty.; ; Safety and Wellbeing:; Ideal Health invested in office adjustments to accommodate social distancing, including installing safety barriers and implementing sanitised hot-desking. We also conducted a detailed survey to gauge staff readiness for a managed return to hybrid working, considering factors like wellbeing, childcare, commuting, and productivity.; ; Continued Support and Resilience:; By adapting our operations and training approaches, and enhancing our RTT services, Ideal Health continues to support the NHS's COVID-19 recovery, while enhancing our own resilience and readiness to meet future healthcare challenges.

  Tackling economic inequality

  Ideal Health is committed to addressing economic inequality through our G-Cloud services, focusing on professional growth and skill development to enhance economic vitality and share the benefits of digital transformation.; ; Economic Inequality Initiatives; Our initiatives aim to offer valuable opportunities for career and skills development, helping to distribute the advantages of digital advancements more broadly across communities.; ; Ideal Academy and Skills Development; Central to our strategy is the Ideal Academy, which offers targeted skills development programmes to enhance employability and facilitate career progression in digital health. These programmes specifically cater to individuals who face barriers to entry in technology or have been adversely affected by the pandemic job market, including graduates and young adults. By equipping them with essential digital skills and hands-on experience, we provide economic stability and forge new career pathways, contributing to broader healthcare innovation.; ; Local Skills Enhancement; The Ideal Academy supports regions with local skills shortages by upskilling individuals in necessary technical and interpersonal skills for NHS projects. This not only addresses immediate skill gaps but also builds a sustainable talent pipeline, enhances workforce diversity, and strengthens our supply chain for NHS digital health projects.; ; Continuous Professional Development; Our commitment extends to the continuous professional development (CPD) of NHS client organisation staff. Through managed knowledge transfer services, we enhance expertise in digital health, enabling career progression and leaving a sustainable skills legacy.; ; Accreditations and Standards; Ideal Health holds ISO9001 certification, recognising our commitment to operational quality and continuous improvement. We also maintain high data management and information security standards, evidenced by our ISO27001 and Cyber Essentials+ accreditations.; ; Long-term Commitment; Our commitment to tackling economic inequality goes beyond addressing immediate market needs; we strive to establish sustainable growth paths for communities impacted by economic disparities.

  Equal opportunity

  Ideal Health is dedicated to fostering equal opportunities within the healthcare sector through our G-Cloud services. We promote a working culture that values respect, inclusion, diversity, and equal opportunity. Our approach is centred around removing barriers to ensure that all individuals, irrespective of their background, have the opportunity to thrive in the digital healthcare environment. ; ; Accessibility Measures:; • We accommodate a range of working arrangements, offering remote project delivery roles for those unable to travel or work on-site.; • All digital tools and platforms we develop are accessible and user-friendly.; ; Resourcing and Recruitment:; • Our recruitment process is inclusive from the outset. We employ innovative strategies such as removing job descriptions from advertisements and offering alternative assessment methods like workshops or trial periods, allowing candidates to demonstrate their abilities authentically.; • Our aim is to make recruitment more equitable, enhancing diversity and aligning new hires with our values and vision for the healthcare sector.; ; Ideal Academy:; • The Ideal Academy recruits and develops talent from diverse backgrounds, focusing on individuals typically underrepresented in the tech sector.; • Training and mentoring at the Ideal Academy are accessible remotely via e-learning or virtual classrooms, ensuring open accessibility to skills progression.; ; Standard Regulations:; • We uphold the highest standards of ethics and professionalism, complying with all relevant laws and regulations.; • Our employment policies are based on skills, merit, and experience, with transparent practices such as annual pay reviews, equality audits, and biannual staff reviews to foster open dialogue.; • Our publicly available policies on Privacy, Fair Processing, and Anti-Slavery highlight our commitments, which we also expect from our suppliers.; ; This strategic emphasis improves the quality of care provided via our G-Cloud services, while ensuring that employment and advancement opportunities in healthcare IT are accessible to all, thereby fostering a more inclusive industry.

  Wellbeing

  Ideal Health is committed to enhancing the wellbeing of our workforce and the broader community through our comprehensive G-Cloud service offerings. We focus on providing seamless access to digital healthcare solutions that support both the mental and physical health of users. By partnering with healthcare providers, we integrate effective digital strategies into daily practices, promoting efficient care delivery. This includes training healthcare professionals to optimise digital tools for patient wellbeing, ultimately improving healthcare access and outcomes, fostering community cohesion, and strengthening individual health resilience.; ; Health & Wellbeing Policies:; Our health and wellbeing policies ensure the welfare of our staff, including access to counselling, mental health services, and bi-annual 1:1 check-in meetings. We support diverse staff needs through expanded remote and hybrid working arrangements, enhancing flexibility in project delivery and work preferences.; ; Facilities:; Post-Covid, we have introduced a managed hot-desking system, heightened sanitation measures, and reconfigured office layouts to support flexible attendance and boost confidence. Office facilities have been modernised to improve the work environment, with upgraded Wi-Fi for virtual engagements and enhanced amenities, including comfortable furniture and designated relaxation areas.; ; Surveys:; We conduct confidential surveys quarterly to gauge staff concerns and preferences regarding our working practices. Based on feedback, we've instituted a concise monthly company meeting, enhanced management communication, and developed an engaging internal newsletter, continually adapting to improve staff confidence and wellbeing.; ; Community Integration:; In our community integration efforts, Ideal Health prioritises deploying local resources on client projects to foster local employment and facilitate upskilling of teams through proactive knowledge transfer. We recruit local graduates and young adults into our Ideal Academy, providing them with the training and development needed to contribute effectively to our digital health projects, and ensuring their continuous professional development.

Pricing

• Price: £450 to £1,800 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@idealts.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.