SecureCloud+ Limited

Secure Data Platform Service - OFFICIAL SENSITIVE

Designed for the UK Public Sector, supporting OFFICIAL/OFFICIAL-SENSITIVE,ONR,NNPPI data, the managed environment architecture leverages public cloud technology such as AWS & Azure and/or on-premise UK sovereign infrastructure.


  • Structured and unstructured data modelling: Schema design, metadata and provenance
  • Big Data Hadoop, Apache Spark, Cloudera, Hortonworks, Datastax
  • Microsoft Power BI, Microsoft SQL Server, Microsoft SSIS, SSRS
  • Acquire and organise data from structured and unstructured sources
  • Cleanse data for identification, accuracy and consistency
  • Produce key reports across a wide array of data sets
  • Examine actual, predictive and alternative outcomes using AI & ML
  • High performance real-time data capture across security domains
  • Data analysis with tools such as Python, Jupiter Notebook, Tableau


  • Monitor, analyse and share important data using a live dashboard
  • Build robust, reusable data models to provide consistency in reporting
  • Business intelligence (BI) and Management Information (MI)
  • Intelligence gathering for identification of potential targets of interest
  • Greater insights and exploitation of your data, generating business value
  • Mitigates risk in migrations by providing knowledge and expertise
  • Enterprise Wide Analytics Platform - Governed, Scalable & Secure
  • Contextualise/structure data, giving it meaning to maximise the data assets
  • Ingest live/static data feeds ensuring intelligence is up to date
  • Predict business outcomes in a controlled environment using predictive modelling


£1,150.00 a unit a month

Service documents

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G-Cloud 13

Service ID

7 6 7 5 8 4 1 3 3 7 8 5 3 7 6


SecureCloud+ Limited Emilie Duda
Telephone: 0330 123 3633

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Network Collaboration Service
Deep Learning Forensics Service
Digital Evidence Management Service
Information Exploitation and Analysis Service
Digital Simulation Analysis Service
Data Visualisation for AI Service
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
The service will be subject to planned maintenance activities.
System requirements
Minimum conditions will be set dependent on customer requirement

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 = 15 Mins
Priority 2= 4 Hrs
Priority 3 = 12Hrs
Priority 4 = 24Hrs
User can manage status and priority of support tickets
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Onsite support
Onsite support
Support levels
Onsite support provided to meet the following SLAs:

Priority 1 - 8 hours
Priority 2 - 16 hours
Priority 3 - 24 hours
Priority 4 - 48 hours
Support available to third parties

Onboarding and offboarding

Getting started
SecureCloud+ will initiate a formal project to manage the on-boarding process. The initial stages of the project will include Start-up, Project Management Plan (PMP) and Stakeholder engagement and will establish the following:

• Project plan
• Communications plan
• Risk management log
• Service Design Pack (SDP)Technical Design Documents
o High Level Design
o Low Level Design
• Service Management Plan (SMP)
• Service transition plans for:
o Migration
o Testing and Acceptance
o Training
o Exit.

The appropriate training for Users of the service will ensure they are familiar with the capability, functionality and can therefore realise the benefits as quickly as possible. A training plan will be created at the Service Transition stage of the on-boarding process. The delivery of the training plan will include relevant User guides, appropriate use policies and work instructions as well as documented FAQs.
Service documentation
Documentation formats
End-of-contract data extraction
The Off-Boarding process will be as per the standard G-Cloud Framework Off-Boarding process.
End-of-contract process
The Off-Boarding process will be as per the standard G-Cloud Framework Off-Boarding process.

SecureCloud+ will agree a price for delivering the Exit Plan and will have 10 days to transfer all Customer generated data residing within the SecureCloud+ solution. Upon termination date SecureCloud+ will ensure that all of the Customer data is deleted and destroyed in a secure manner.

Using the service

Web browser interface
Application to install
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Differences between the mobile and desktop service
User interface
Service interface
User support accessibility
None or don’t know
Customisation available
Description of customisation
Hardware/Software/User Interface can be customised upon purchase and further customised via the SecureCloud+ ITIL V4 Change Management process. Authorised users can request changes.


Independence of resources
Application usage is controlled via bandwidth load balancing in certain circumstances a customer may have a virtual organisation where resources will be dedicated to that customer community.


Service usage metrics
Metrics types
Notice to 'Consumers' regarding outages

% of incidents resolved within agreed SLA period

Problem Management Root Cause Analysis delivered on time

Login Duration

Standard Application Load Time

Enhanced Application Load Time

Lost user hours


User Satisfaction - Based on survey with marks out of 10
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
As part of the managed service, SecureCloud+ will export the data and provide to the customer in an agreed format.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
To be defined dependent on user requirements.
Approach to resilience
Available on request
Outage reporting
SecureCloud+ reports any outages via its public dashboard

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels
Bastion server - no direct access to management interfaces, only accessible by a registered IP address.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
All of the operations and internal departments are within scope at both Reading and Stoke-on-Trent sites, services provided to customers are covered by accreditation at the appropriate government classification.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • DIAS Accredited RMADS
  • Cyber Essentials+
  • CCM CSA V3.0.1

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
The Security Manual describes the reporting structure for the Company, this details each person's responsibility up to and including the Board.

Services are accrediated to the appropriate classification. RMADS document sets are produced for each service detailing the security policies and processes. Each Service is policed by the Senior Information Security Manager at SecureCloud+.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Customer RFCs will be raised through the Service Desk and will be managed via a Change Advisory Board who will establish the service boundaries from 3 levels of functionality:

• User Service Request
• Minor Change Request
• Major Change Request Upon approval the System

Design Authority will be responsible for producing the High-Level Design and, the Low Level Design for any proposed change to a service.

After which the following procedural steps will take place:

• Test & Evaluation
• Quality Check
• Change Implementation
• Back Out Plan
• Request for Change Completion
• Change Wash-up
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Each service goes through a stringent risk management and accreditation assessment to ensure the relevant security incident and event monitoring technology and processes meet the guidelines set by GPG 13. SecureCloud+ platforms are regulary tested for vulnerability threat assessment by accredited companies annually.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
A number of SIEM best practices are employed in safeguarding and monitoring information within SecureCloud+ managed service such as:

o Compliance
o Access control
o Perimeter Defenses
o Resource Integrity
o Intrusion Detection
o Malware Defense
o Acceptable Use

In the event of a security incident the task of reporting the action will be carried out by SecureCloud+ who will liaise with the relevant parties and collate the security information in accordance with MOD policy - GPG 13:

• This information will be made available when requested by the customer authority
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
• The End-User contacts the Service Desk (SD) to log the call and is provided a reference number and applied a priority.

• The SD will then perform first-line diagnostics for the Incident. If the initial diagnosis and rectification action clears the Incident, then it is closed with the agreement of the End-User.

• If the incident is still current, it will be assigned a resolution group.

• If the incident is resolved and agreed with the End-User then it is closed. If however the Incident cannot be resolved within the SLA, then the escalation process will begin.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)

Social Value

Fighting climate change

Fighting climate change

SecureCloud+ is committed to providing a quality service in a manner that minimises our impact on the environment. We operate in compliance with all relevant environmental legislation such as ISO14001:2015 and the Government’s Environmental Policy and Sustainable Development Plan.
SecureCloud+ monitor their GHG emissions in line with the Greenhouse Gas Protocol for its Scope. The aim is to comply to the Government’s target of net-zero carbon emissions by 2050. Our total CO2 has been established and controls implemented to reduce it. SecureCloud+ have policies and will implement training, initiatives, and environmental objectives throughout its operations to reduce emissions.
Covid-19 recovery

Covid-19 recovery

In the post-Covid-19 environment, there is considerably more flexibility and mobility associated with certain roles. This places a greater emphasis on staff retention and promotion initiatives. The physical absence of staff from site also presents a challenge to in-work progression. This has placed greater focus on the development of all staff and placed key issues such as inclusion and diversity at the centre of the staffing agenda.

Recruiting more diverse talent into its workforce is a priority for SecureCloud+ and its partners and is central to its Inclusion and Diversity Strategy. In support, SecureCloud+ have partnered with organisations such as iHASCO to create bespoke Inclusive Recruitment training for all hiring managers ensuring fair selection processes and that every candidate has equal opportunities. The recruitment process is also done both in-person and virtually to provide opportunities for engagement with people and communities recovering from the impacts of COVID-19, including effective social distancing and remote working for those who are shielding.
Tackling economic inequality

Tackling economic inequality

Creation of New Businesses, Jobs, and Skills -
SecureCloud+ prides itself on creation of career opportunities for those who face barriers to employment due to personal circumstance or who live in deprived areas. SecureCloud+ are committed to five foundational principles, as set out in the Good Work Plan (fair pay, participation, progression, voice, autonomy).

Supply Chain Resilience and Capacity -
As a Cyber Essentials Plus certified business, SecureCloud+ is committed to proactively identify risks and ways of mitigating cyber threats or vulnerabilities across our own business and our supply chain. SecureCloud+ utilise the Defence Cyber Protection Partnership (DCPP) as part of the Cyber Security Model combined with the principles of ISO27001 to assess the risk profile of the supply chain and hold regular meetings with the supply chain to identify and build resilience against cyber security risks.
Equal opportunity

Equal opportunity

SecureCloud+ prides itself on creation of career opportunities for those who face barriers to employment due to personal circumstance or who live in deprived areas. SecureCloud+ are committed to five foundational principles, as set out in the Good Work Plan (fair pay, participation, progression, voice, autonomy).
SecureCloud+ has enabled apprenticeship and graduate engineering programmes that focus on the digital skills for the future and provide valuable work experience that can help nurture skills to support both our customers and our future business growth.  

Closely linked to a number of Academia Institutions (Staffordshire University & University of Southampton – Global Top 100 University), SecureCloud+ through the Staffordshire Digital Innovation Partnership (SDIP) completed a study in machine learning assisted anomaly detection, developing a cyber operational awareness and readiness platform, capable of assessing and analysing potential threats within a system, then displaying this data, from various feeds, into a single dashboard for ease of analysis. SecureCloud+ have invested in this partnership to extend its role to maximise its success in helping students to secure employment within local industry.


SecureCloud+, founded by a number of UK Armed Forces Veterans, acknowledge the barriers faced by veterans acclimatising to working in industry and aim to support their integration - recognising the transferable skills that are acquired in the Armed Forces and actively encouraging veterans to apply for job opportunities as they arise. SecureCloud+ are Armed Forces Gold Award (Defence Employer Recognition Scheme) recipients and currently employ 20% of veterans/reservists. Underpinned by the 6 standards in the Mental Health at Work commitment SecureCloud+ also promote mental health awareness through on-site Mental Health First Aiders and a company supported health plan.
SecureCloud+ are an Investors in People (IIP) Silver Award employer. Investing strongly in staff training, recognition, reward, and empowerment. SecureCloud+ have a business-wide Continual Professional Development (CPD) Plan, providing staff with regular opportunities to undertake specific training related to any identified skills gaps. SecureCloud+ provide industry recognised training schemes and partner certifications that deliver professional qualifications such as ITIL(v4) or COBIT5.


£1,150.00 a unit a month
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.