Ember Technology Ltd

Cloud Software Development Service

We offer comprehensive cloud application development solutions. Leveraging cutting-edge technologies and industry best practices, we design, build, and deploy scalable and secure cloud-based software tailored to your business needs, ensuring optimal performance and reliability in the cloud environment and aligned with ISO standards and government digital service standards.

Features

• Scalable infrastructure for dynamic workloads.
• Automated deployment pipelines for efficient updates.
• Multi-region redundancy for high availability.
• Integrated security features for data protection.
• Comprehensive monitoring and logging capabilities.
• Serverless computing options for cost optimisation
• Containerisation for simplified deployment and management.
• API-driven development for seamless integration.
• Cloud-native databases for data storage and retrieval.
• DevOps practices for collaborative development and operations.

Benefits

• Scalable team resources for fluctuating project needs.
• Cost-efficient staffing tailored to project requirements.
• Reliable expertise across various cloud platforms.
• Agile development cycles for rapid iteration.
• Robust security protocols tailored to project specifications.
• Flexible staffing models to accommodate evolving demands.
• High-performance delivery with skilled engineering teams.
• Efficient project management for streamlined workflows.
• Access to diverse skill sets within our talent pool.
• Seamless collaboration with clients for integrated solutions.

£500 to £900 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.wexelstein@ember.ltd. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

767634053774789

Contact

Steven Wexelstein
07875235377
steven.wexelstein@ember.ltd

Planning

• Planning service: Yes
• How the planning service works: Ember offer Government Digital Service Standard aligned services and processes where we deploy Research, Design, Build, Development, Hosting and Support services. This meaning we guide you from initial concept discovery through to implementation, launch and beyond. This standard approach is deployed, at varying levels, across our Software, Hosting, Support, Migration and Data services to ensure compliance and consistency of engagement. Our distinctive performance-driven framework strategically prioritises activities, aligning a user-centric approach with your organisational and project objectives. We collaborate closely to tailor solutions that address your specific needs, ensuring cost-effectiveness, user satisfaction, and future scalability. Each project is supported by a dedicated project manager who will ensure your project runs successfully using our Digital Service Standard and ISO9001 accredited project delivery processes.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Embers collaborative approach encourages the sharing of knowledge between our team and our clients throughout our engagement. We can help up-skill your internal teams through the creation of bespoke training packages and knowledge sharing exercises. We will work with you to define what is needed and for which audience, ensuring that our training suits the needs and level of knowledge. From Accessibility for developers through to building a user-centric philosophy throughout the company, we can help build a package that best meets your needs
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: All our services deployed under Government Digital Service Standard in full compliance with security and data governance processes.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Ember is ISO 27001/ISO 9001 accredited and our user research follows Government Digital Service Standards and Ethics standards, and all our data is GDPR compliant.; ; We deploy a range of industry standard performance and security tools to ensure the quality and performance of all our services including monthly security and vulernability scans. Additionally, we test compatibility with a range of devices and browsers as well as with WCAG 2.2 AA standards. Both Ember and our hosting providers are ISO27001 accredited.; ; Our initial services are deployed based on a unqiue performance framework that provides us with an ongoing quarterley performance reviews where we monitor all metrics against the initial Objectives and Goals of the project. This review process is a cornerstone of our offering and provides an open and transparent way for us to continually iterate our services based on evidence and real world user feedback. ; ; We work transparently and all our reports and systems are made available to clients, allowing them to retrieve up-to-date information about their projects, at any given time. We encourage regular and open communication with our clients via stand-ups, project meetings and open-collaboration.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer a full service helpdesk which follows our ISO 27001 for security processes and ISO 9001 for quality assurance and offer full Service Levels Agreements for the services we support, including monthly security and vulnerability scanning and audits.

Service scope

• Service constraints: No constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: According to our standard Service Level Agreements for support which is available on request/during the G-Cloud clarifications stage.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We rely on Zoho desk for the web chat functionality.
• Support levels: Ember Technology Standard SLA: Priority 1 (Critical Impact): Response within 1 business hour, and resolution within 3 business hours. Priority 2 (Significant Impact): Response within 4 business hours, and resolution within 1 business day. Priority 3 (Minimal Impact): Response within 1 business day, and resolution within 4 business days. Pricing will be dependent on deployment model and we can clarify during the G-Cloud clarifications stage. We will provide an Account Manager and a dedicated support engineer

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 26/10/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As an ISO14001 certified business we understand that Climate Change is one of the largest risks to the world future and we have significantly invested in our operations and hosting architectures in order to take positive actions that will help to reduce its impact it has on the climate. ; These actions include:; Achieving and maintaining ISO14001 and running quarterly audits on our EMS system. ; Using suppliers with sound environmental policies.; Purchasing equipment that has the best possible energy rating.; Rearchitecting of our hosted services to use containerisation to reduce the energy demands.; Increased use of remote working reducing the impact of travel; When travel is required, the focus is on transporting staff on public transport.; The use of natural light within the office and fitting of energy-efficient lights

  Covid-19 recovery

  Our engagement with our local community as an important factor in our success as a company and with the impact of COVID-19 we have looked at ways to support our staff, customer, suppliers, and our local communities that include.; Recruiting people with a focus on further training including actively taking part in the SkillSeeker programme which allowed one of our members allowed people who have lost jobs in other industries an opportunity to retrain.; Supporting our staff with their recovery and allowing changes in their working environments/relationships that allow them to support their family and communities.; Allowing customers flexibility in contract terms, so that they can continue in business and finding other ways to support them.; Implemented a flexible working plan, where people can be onsite or offsite, depending on their comfort level.; We moved office to improved space and working environment for our staff.

  Tackling economic inequality

  We are actively participating in a number of programmes that are aimed at tackling inequality within our local communities. ; We are members of the Tech Talent Charter. ; We have the Developing Young Workforces’ Young Person Guarantee in place.; One of our Directors participates on the Digital Inclusion board of a local charity. ; One of our Directors is a member of the Developing Young Workforce Board. ; We recruit people with a focus on further training, allowing people who have lost jobs in other industries an opportunity to retrain.; Staff have developed and supported CPD objectives that allow them to develop and increase their opportunities.; Embrace and support emergent technology in our supply chain to provide growth and leverage the opportunities.; Actively engage our supply chain in the bidding process and support them in achieving the levels needed to deliver the service.

  Equal opportunity

  Ember actively works towards equality in the following ways:; We involve our Charity partners in User Research helping them become more Digitally inclusive while providing valuable user feedback for our clients. ; We are a Disability Confident committed organisation. ; Training is available to any staff member who is interested and is discussed during the hiring process to make sure that people have the support to improve.; Our staff support several charities that focus on inclusion for disabled people, and this behaviour is encouraged.; We support our staff who decide to undertake further education, making sure that they have the time and flexibility to both work and study. This support is also in most cases financial.; We deliver training on modern slavery to our staff during reviews and have appointed Directors for them to flag any concern that they have about internal staff, our suppliers, or customers.; We do not discriminate on any perceived groupings such as race, sex, background when hiring or promoting staff and this can be seen by the naturally occurring diversity within our staff, the management team and Board.; We have regular staff assessments, which include pay and mobility that we oversee to make sure of equality.

  Wellbeing

  The wellbeing of our staff and wider working environment is critical to our activities:; Our approachable culture means our staff can raise any concerns to any colleague in an anonymised process.; With our staff who may require support, an assessment of the possible support and a discussion on what is practical is undertaken, at which point a Board member is made responsible for the follow up.; Our office and working environments are audited annually to make sure they are safe.; Staff are made aware of mental health through discussion and training, and we endeavour to offer support to any member of staff that needs support; We encourage staff to engage with the community.

Pricing

• Price: £500 to £900 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.wexelstein@ember.ltd. Tell them what format you need. It will help if you say what assistive technology you use.