ROADMETRICS LTD

Cloud Software

RoadMetrics AI provides an automated AI based condition assessment system using smartphone-based infrastructure to collect video data. This video data is uploaded to our AWS cloud server. Our automated AI system assists highway maintenance teams in identifying road defects as well as asset mapping to prioritise maintenance plans.

Features

• Video data capture using RoadMetrics Data Collection app.
• Road condition change analysis
• Easily integrated to asset management system.
• RouteNav App for most optimised route to perform condition surveys.
• Automated data analysis using computer vision technology
• Receive results within 8 hours of upload
• Digitally track your assessment history
• Flexibility of unlimited users and devices
• Visualise your inspection by weekly, monthly or custom time periods
• Report export option in CSV, HMDIF (UKPMS), GeoJSON and others

Benefits

• Access to our Web-based GIS platform
• No specialised equipment required and use report for DfT submission
• Typically save up to 40% in cost
• Analysis of the road condition and track your road asset
• Utilise the video footage for legal cases
• Helps identify early intervention maintenance plan
• Receive weekly, monthly and quarterly alerts to manage road work
• Perform surveys during routine inspections
• Digitally track your road network with quick turn around time
• Easy data upload process and anyone can perform the survey

£7,500 to £500,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shristi.sinha@roadmetrics.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

767773607922331

Contact

Shristi Sinha
+447774427702
shristi.sinha@roadmetrics.ai

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Asset management system, GIS management and other similar integration
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: 1. For data collection process we prefer the day light and dry weather.; ; 2. Due to limitation of the computer vison technology on 2D image data our system can't measure the depth of the defects.; ; 3. Data collection using the RoadMetrics hardware kit that includes an Android smartphone device. ; ; 4. Internet connection required to start the data collection process and ensure GPS satellite lock.
• System requirements:
  • System with browser
  • Stable internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: First line general customer support helpdesk 24/7/365; Second line technical support helpdesk Mon-Fri 9am-5pm UK time; Third line expert technical support Mon-Fri 9am-5pm UK time; Business support Mon-Fri 9am-5pm UK time
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To help users start using our service, we offer various support options. These include onsite training sessions where our team visits your location to provide hands-on guidance as well as we offer online training sessions for remote learning convenience. Furthermore, we provide comprehensive user documentation that outlines step-by-step instructions and best practices for using our service effectively. We assign a dedicated account manager to each customer to streamline the onboarding process and ensure a smooth transition. A series of project meetings will be set up with the project manager on behalf of the customer to align project goals and priorities. We understand the importance of ensuring users are equipped with the necessary knowledge and resources.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Recorded training sessions
• End-of-contract data extraction: The data can be transferred to user upon their request at the time of the contract end.
• End-of-contract process: All the data will be stored to our cloud server at the end of the contract period as requested by the customer at additional storage cost and can be visualised through our GIS platform. In other case, if the customer would like to have the ownership of the data that can be transferred as per their requirement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our service combines data collection using smartphone based mobile app which then is processed in the cloud and access to visualise the data through desktop via RoadMetrics web based GIS platform that take advantage of all our reporting tools and visualisation toggles.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Using the API, user can get real time safety alerts and updates on any current asset management that user is using by integrating RoadMetrics API with the asset management system. The data response will have timestamp, defect details, location information, image of the defect along with the video link of the road segment where defect is detected.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Client can convey their specific requirement on data visualisation, data integration, and additional identification of road assets. ; Client can connect with the designated account manager with their specific customisation needs. They can create separate folders for their data and the admin can add or remove users and provide access to specific data.

Scaling

• Independence of resources: RoadMetrics uses scalable AWS cloud platform. Depending on usage, our system provides for infinite scalability for storage and processing. With compute load balancing, our solution is adaptive for fluctuating workloads.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of hours of video data has been collected by user.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: We have multiple export option for data integration; - PDF; -HMDIF (UKPMS); -csv(point base/segment base); -Shapefile (.SHP); -GeoJSON
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • HMDIF(UKPMS)
  • GeoJSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: Video file

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide 99.9% 24/7/365 availability. A typical refund policy would be to extend the contract duration with the number of downtime hours exceeding the SLA limit.
• Approach to resilience: Available on request
• Outage reporting: -Email alerts; -contacting clients throughs call

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Our access restrictions in management interfaces and support channels are implemented through the integration of user management consoles with the RoadMetrics web-based platform. This integration allows administrators to modify permissions and access levels for various users within the user management console.; ; By leveraging this feature, we ensure that access to management interfaces and support channels is carefully controlled and restricted only to authorised personnel.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: RoadMetrics AI adopts a comprehensive security governance approach, emphasizing data protection, privacy, and operational security. Our framework includes regular security assessments, strict access controls, encryption of data in transit and at rest, and ongoing staff training in cybersecurity practices to ensure the integrity and confidentiality of our clients’ data.
• Information security policies and processes: Our information security policies and processes at RoadMetrics AI are designed to ensure the utmost protection of our clients' data. We have implemented strict access controls to limit access to authorized personnel only. Data in transit and at rest is encrypted using industry-standard encryption protocols. Regular security assessments are conducted to identify and address potential vulnerabilities proactively. Additionally, our staff undergo continuous training in cybersecurity practices to stay updated on the latest threats and best practices. We employ strict access control measures, including role-based access controls (RBAC) and multi-factor authentication (MFA), to ensure that only authorized personnel can access critical systems and data. Regular security audits and vulnerability assessments are conducted to identify and mitigate potential risks.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management processes involve tracking service components using version control. Changes undergo internal review via a pull request system, ensuring thorough assessment for potential security impacts. Approved changes are released via automated continuous delivery pipelines, guaranteeing efficient deployment. For significant modifications, change log notifications are sent to users, keeping them informed of any adjustments that may affect their usage. This comprehensive approach ensures effective tracking of system components throughout their lifecycle, rigorous assessment of changes for security implications, and transparent communication with users regarding significant modifications.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We regularly scan the system for different malwares through regular vulnerability testing.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We identify potential compromises by monitoring anomalies in connection attempts, captcha verifications, and unexpected restart events. When a potential compromise is detected, we respond within the same business day by identifying the compromised areas and imposing additional usage restrictions if necessary. Within 2 business days, we assess the full impact, notify affected customers, and develop plans to prevent similar compromises in the future. Our goal is to swiftly address incidents to minimize impact and ensure the security of our systems and users' data.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents to our customer support helpdesk via email or phone. During business hours, a support engineer is available to address minor incidents such as bugs, issues in the processing pipeline etc.; ; Serious incidents, such as complete data outage or unavailability, are escalated to the designated account manager, who then allocates the entire tech team to resolve the issue.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Ensuring fair and unbiased hiring practices irrespective of ethnicity, color, race, or disability. Our initiative includes offering courses to upskill individuals in need within the workplace. By providing these educational opportunities, we empower individuals to enhance their skills and capabilities, leading to better performance and career advancement. This not only benefits the individuals directly involved but also contributes to the overall productivity and success of the organisation.; ; Through these efforts, we are committed to promoting equal opportunity and creating a workplace culture that values diversity, inclusivity, and continuous learning for the betterment of all employees and the broader community.

Pricing

• Price: £7,500 to £500,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: RoadMetrics provides innovation trials for customers to evaluate performance of the system for selected roads within the network with a limit on overall coverage. The results and analytics can be viewed on our platform.; ; Consisting: ; - Introductory meeting; - CPD Session; - SOP training; - Result discussion meeting
• Link to free trial: https://roadmetrics.ai/contact-us/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shristi.sinha@roadmetrics.ai. Tell them what format you need. It will help if you say what assistive technology you use.