SOFTCAT PLC

IBM - MQ on Cloud

IBM MQ on Cloud provides a messaging transport
and delivery service for applications. It is the gold
standard for enterprise messaging, providing
security-rich and reliable messaging across
multiple clouds. You connect applications to it, and
then easily send and receive messages in real time. Messaging paradigms include point-to-point
and publish-subscribe

Features

Application to application real-time messaging

Benefits

Transfer data in real-time between applications running anywhere

Education pricing available
Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

SOFTCAT PLC Public Sector Tenders
Telephone: 01628 403403
Email: psitq@softcat.com

About your service

Service categories

PaaS

Integration and Orchestration

Integration software

Service scope

Service constraints: No
System requirements: Web Browser connection for administration

Internet connection for runtime message and file transfer
Cloud deployment model: Public cloud

Private cloud

Community cloud

Hybrid cloud

User support

Email or online ticketing support: Yes, at extra cost
Support response times: 24 x 7 access to the IBM Cloud technical support
team through cases (online), telephone, and
instant messaging chat. Response times (on all
days) is based on the issue Severity that you
assign; see "Support Levels" later for details
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.2 AA
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Yes, at an extra cost
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: WCAG 2.2 AA
Web chat accessibility testing: Please refer to the IBM Accessibility Checklist at
https://www.ibm.com/able/guidelines/ci162/accessi
bility_checklist.html
Onsite support: Yes
Support levels: IBM provides three levels of support : Basic,
Advanced and Premium. Basic does not specify
response objectives. Advanced and Premium
specify the following objectives for initial response
times: ||| Severity 1 (critical business impact or
service down) : Advanced = 1 hour, Premium = 15
minutes ||| Severity 2 (significant business impact)
: Advanced = 2 hours, Premium = 1 hour |||
Severity 3 (minor business impact : Advanced = 4
hours, Premium = 2 hours ||| Severity 4 (query, or
minimal business impact) : Advanced = 8 hours,
Premium = 4 hours ||| ||| Premium also includes an
assigned Technical Account Manager, and
quarterly business reviews
Support available to third parties: Yes
AI chatbot: Yes

Onboarding and offboarding

Getting started: IBM can engage with your users in a number of
different ways: A free pre-sales engagement can
be held with you before purchase, to help you
understand the product and map out use cases.
This is useful for product demonstrations and
technical exploration. We have a number of Proofs
of Technology and Proofs of Concept available, to
help you explore. After purchase, IBM can offer a
service engagement. These is a paid service,
offered on a Time and Materials basis, that aims to
help you plan and set up your software, both for
the initial configuration and for the long-term. After
purchase, as part of the support contract, IBM
provides a wealth of FAQ and how-to articles at no
extra charge. IBM also provides web chat and
forums, thus enabling your users to engage with
technical support at no extra charge
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Typically, as a messaging transport service, all
user data is transient and no user data is stored
within the IBM service. This means that typically
there is no need for users to extract their data
when the contract ends. Having said that: at any
time, users can extract all message data if there is
any (take them off queues) and users can extract
and export the configuration of all the Queue
Managers and all the artefacts inside them.
End-of-contract process: At the end of the contract, your Queue Managers,
all their artefacts and any remaining message data
will be securely and permanently deleted. This is
provided as part of the service, at no extra charge
Documentation accessibility standard: WCAG 2.2 AA

Using the service

Web browser interface: Yes
Using the web interface: What users can do in the IBM MQ web console
Configuration & administration – create, edit and
delete queues, topics, channel definitions, and
listener objects; set persistence, max‑depth,
message‑ordering and security (SSL/TLS,
MCAUSER) attributes. What users cannot do in
the MQ web console Write or run custom
application code – the console does not provide a
place to develop or deploy Java, C, or MQ‑IIB
programs; any custom logic must be built outside
the UI and invoked via the MQ API. Access raw
message payloads beyond the display limit – large
binary payloads, encrypted messages, or
messages exceeding the UI’s size cap cannot be
viewed; they must be retrieved with a client
program (e.g., mqsc, MQ Explorer, or a custom
app). Provision or modify underlying infrastructure
– you cannot create VMs, storage volumes, or
OpenShift/Kubernetes resources from the
console. Perform deep log or kernel‑level
troubleshooting – system logs, core dumps, and
OS‑level diagnostics are accessible only via the
host’s logging stack (e.g., IBM Cloud Monitoring,
OpenShift logs) not through the MQ UI. Execute bulk data‑migration or replication – configuring
MQ Mirroring, Multi‑Instance Queue Managers, or
MirrorMaker‑style replication requires CLI/ scripts
or IBM Integration tools; UI only shows the
resulting status
Web interface accessibility standard: WCAG 2.2 AA
Web interface accessibility testing: Please refer to the IBM Accessibility Checklist at
https://www.ibm.com/able/guidelines/ci162/accessi
bility_checklist.html
API: Yes
What users can and can't do using the API: The management REST API interface does not
allow you to set up the service, manage the
service itself, manage users or create Queue
Managers. However you can use the management
REST API interface to create and manage
artefacts within all Queue Managers. For more
details, see
https://www.ibm.com/support/knowledgecenter/SS
FKSJ_9.1.0/com.ibm.mq.adm.doc/q127590_.htm
API automation tools: Ansible

Chef

OpenStack

SaltStack

Terraform

Puppet
API documentation: Yes
API documentation formats: HTML

Other
Command line interface: Yes
Command line interface compatibility: Linux or Unix

Windows

MacOS

Other
Using the command line interface: The MQ CLI gives full control over configuration,
messaging, and monitoring, making it ideal for
automation and DR, while any custom code
execution, large‑payload inspection, infrastructure provisioning, or deep diagnostics must be handled
outside the CLI

Scaling

Independence of resources: The architecture of IBM cloud services maintains
logical separation of client data. Internal rules and
measures separate data processing, such as
inserting, modifying, deleting, and transferring
data, according to the contracted purposes. In
addition, the use of dynamic and responsive scaling techniques provided by Kubernetes means
that IBM can scale the service up (and down) to
cater for the demand from all users of the service
without affecting individual users
Usage notifications: Yes
Usage reporting: API

Email

SMS
Optimising consumption: Yes
Automatic scaling: Yes

Analytics

Infrastructure or application metrics: Yes
Metrics types: CPU

Disk

Memory

Network

Number of active instances
Reporting types: API access

Real-time dashboards
Resource tagging: Yes
FOCUS resource tagging: No

Resellers

Supplier type: Reseller (no extras)
Organisation whose services are being resold: IBM

Staff security

Staff security clearance: Other security clearance
Government security clearance: Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency: At least once a year
Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest: Physical access control, complying with CSA CCM v4.0

Physical access control, complying with SSAE-18 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding

Other
Other data at rest protection approach: MQ has encryption routines used before writing to
queues
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Backup and recovery

What’s backed up: Object definitions queues, topics, channels, listeners, security groups

Application‑specific scripts that can be version‑controlled in Git

User/role mappings - IBM Cloud IAM or LDAP bindings

Persistent message data. Only messages that are persisted to disk
Backup controls: • CLI – saveqmgr -f <file> or dmpmqcfg -m
<qmname> -o <file> creates a portable
XML/JSON definition. • REST API – /qmgr/config
endpoint returns the same payload; users can
script a curl call and store the result in a
version‑controlled repo. • Automation – Include the
export command in a cron job, Ansible playbook or
a CI/CD pipeline (Jenkins, GitHub Actions) to run
at the desired frequency (daily, weekly, etc.).
Datacentre setup: Multiple datacentres with disaster recovery
Scheduling backups: Users schedule backups through a web interface
Backup recovery: Users can recover backups themselves, for example through a web interface
Backup and recovery: Yes
RPO/RTO: Yes

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection between networks: All connections to the service are made using
HTTPS (using TLS V1.2 and above) - this ensures
encryption of all message data as well as of all
administration traffic. In addition, the use of
Advanced Message Security can provide end-toend message encryption and signing - this
ensures that not only are message encrypted but
also only the target recipients can receive
messages
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection within supplier network: All connections to the service are made using
HTTPS (using TLS V1.2 and above) - this ensures
encryption of all message data as well as of all
administration traffic. In addition, the use of
Advanced Message Security can provide end-toend message encryption and signing - this
ensures that not only are message encrypted but
also only the target recipients can receive
messages

Availability and resilience

Guaranteed availability: The detailed IBM availability Service Level
Agreement (“SLA”) for the Cloud Service is
available here :
https://cloud.ibm.com/docs/overview?
topic=overview-zero-downtime#SLAs . The SLA is
not a warranty. The SLA applies only to use in
production environments. There is compensation
available for dropping under a certain availability
during a contracted month, as follows: ||| If the
service is under 99.5% available during a single
contracted month you are entitled to claim 10% of
the cost of the service as compensation. ||| If the
service is under 99.0% available during a single
contracted month you are entitled to claim 24% of
the cost of the service as compensation.
Approach to resilience: Available upon request
Outage reporting: Email alerts are provided. Notifications of current
overall status and of planned maintenance are
posted on the main dashboard. More detailed
dashboards are provided to provide details of all
current status

Identity and authentication

User authentication needed: Yes
User authentication: Public key authentication (including by TLS client certificate)

Username or password
Access restrictions in management interfaces and support channels: Access to the service for management and
support is provided by userid-and-password
privileged administration accounts, over which you
have control. IBM MQ techniques can be used to
fine-tune access for administration accounts - for
example allowing them to access the properties of
artefacts (eg message queues) but not to access
the message data.
Access restriction testing frequency: At least every 6 months
Management access authentication: Public key authentication (including by TLS client certificate)

Username or password
Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: Between 1 month and 6 months
How long system logs are stored for: Between 1 month and 6 months

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: CSA Cloud Controls Matrix v4.0 (including the
Data‑Center Security domain for physical‑access
controls) ISO/IEC 27001 ISMS – covering access
control, operations security, communications
security and audit‑log requirements Mapped to
NIST CSF, SOC 2 Type II, PCI‑DSS, HIPAA, and
FedRAMP/STAR for customers that need those
attestations. Core security controls & processes
Encryption – All data‑in‑flight uses TLS 1.2+
(mTLS for inter‑broker links). Data‑at‑rest on the
broker’s persistent volumes is encrypted with
AES‑256; key lifecycle is managed via
IBM Key Protect or customer‑supplied HSMs
(KMIP). Access & identity – RBAC is enforced
through IBM Cloud IAM, LDAP/Active Directory, or
SAML/OIDC federation. Each queue manager has
its own ACLs, and the “Advanced Message
Security” (AMS) option encrypts messages
end‑to‑end, preventing any intermediate system
from reading payloads. Audit & monitoring – All
administrative actions generate CADF‑formatted
audit records (login, queue‑manager creation channel changes, ACL updates). These logs are
immutable, time‑stamped and can be streamed to
IBM Cloud Log Analytics, SIEMs or exported via
the REST API. Vulnerability & patch management
– IBM follows a Secure Development Lifecycle
(SDL) with regular code reviews, static analysis,
and quarterly security patches delivered through
the IBM Cloud Pak for Integration operator or
standard MQ fix packs

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: Immutable audit log – every configuration
command (runmqsc, REST PUT /qmgr/config,
Operator spec change) produces a
CADF‑formatted entry that can be streamed to a
SIEM or exported via the API. Configuration snapshots – before any production change, a
saveqmgr export is taken and stored in encrypted
IBM Cloud Object Storage, providing a
point‑in‑time restore. Change windows –
customers can define maintenance windows in the
IBM Cloud console; the pipeline respects these
windows and will pause automatic promotion
outside the allowed times. Result: IBM MQ’s
configuration is treated as code, with a formal
change‑request workflow, automated testing, and
auditable rollback capability
Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach: With each Cloud Service, as applicable and
commercially reasonable, IBM will a) perform
penetration testing and vulnerability assessments
before production release and routinely thereafter,
b) enlist a qualified and reputable independent third-party to perform penetration testing and
ethical hacking at least annually, c) perform
automated management and routine verification of
underlying components’ compliance with security
configuration requirements, and d) remediate any
identified vulnerability or noncompliance with its
security configuration requirements based on
associated risk, exploitability, and impact. IBM
takes reasonable care to avoid Cloud Service
disruption when performing its tests, assessments,
scans, and execution of remediation activities
Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach: IBM maintains and follows policies requiring
administrative access and activity in its Cloud
Services’ computing environments to belogged
and monitored, and the logs to be archived and
retained in compliance with IBM’s worldwide
records management plan. IBM monitors
privileged account use and maintain security
information and event management policies and
measures designed to a) identify unauthorized
administrative access and activity, b) facilitate a
timely and appropriate response, and c) enable internal and independent third party audits of
compliance with such policies. IBM systematically
monitors the health and availability of production
Cloud Service systems and infrastructure at all
times
Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach: IBM: 1)Maintains and follows incident response
policies aligned with NIST guidelines for computer
security incident handling, and will comply with
data breach notification requirements under
applicable law. 2)Investigates security incidents,
including unauthorised access or use of content or
the Cloud Service, of which IBM becomes aware,
and, if warranted, define and execute an
appropriate response plan. 3)Promptly notifies
Client upon determining that a security incident
known or reasonably suspected by IBM to affect
Client has occurred. 4)Provides Client with
reasonably requested information about such
security incident and status of applicable
remediation and restoration activities performed or
directed by IBM.
Post-quantum cryptography secure: Yes

Secure development

Approach to secure software development best practice: Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
Who implements virtualisation: Supplier
Virtualisation technologies used: Red Hat Virtualisation
How shared infrastructure is kept separate: IBM MQ can be deployed on shared infrastructure
(cloud, Kubernetes/OpenShift, or virtual‑machine
farms) while keeping each organization’s
workloads completely separate. Isolation is
enforced at several layers: Separate queue
managers – each tenant runs its own
queue‑manager instance (or a distinct namespace
in a container deployment). Queue‑manager
names are unique, and objects (queues, topics,
channels) exist only inside that manager

Energy efficiency

Energy-efficient datacentres: Yes
Description of energy efficient datacentres: Energy‑efficiency metrics & reporting – All IBM
Cloud sites are continuously measured for Power
Usage Effectiveness (PUE) and must stay ≤ 1.30,
the threshold set by the EU Code.
The Environmental Dashboard shows real‑time
kWh consumption and CO₂e emissions for each
region, and quarterly reports are available for
audit‑ready evidence. Renewable‑energy sourcing
& hardware design – IBM purchases 100 %
renewable electricity for its hyperscale facilities
and runs MQ on the same energy‑efficient
platforms (z16/LinuxONE). The Telum‑based
servers deliver up to 41× lower power per
AI‑inferencing operation and a 75 % reduction in
overall system power versus comparable x86
clusters, directly lowering the datacentre’s carbon
intensity. Operational practices – Automated
workload consolidation (e.g., moving multiple MQ
queue‑manager instances onto a single LinuxONE
frame) reduces floor‑space and cooling demand
by ≈ 50 %. Instana‑driven monitoring continuously
optimises cooling set‑points and flags
under‑utilised resources for de‑provisioning,
ensuring the datacentre operates at peak
efficiency.

Pricing

Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: The (free) Trial MQ on Cloud Service provides all
of the chargeable features. It is restricted to 2
Queue Managers, and 1,000 messages per month
per Queue Manager. The Trial Service is deleted if
there has been no activity within the past 30 days,
otherwise it will continue indefinitely.
Link to free trial: Link to free trial https://cloud.ibm.com/catalog/services/mq

Discount

Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

Which of the core deployment models you intend to offer

Public Cloud
Private Cloud

Public Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
=
Baseline Pricing: Baseline pricing will provided as per the the vendors publicly available catalogue where available and included in the individual G-Cloud catalogue entries, examples include:

https://calculator.aws/#/

https://azure.microsoft.com/en-gb/pricing/calculator/

https://cloud.google.com/products/calculator
Baseline Pricing - Web link: https://calculator.aws/#/
-
Minimum Discounting: 0%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: Sources of costs that may relate to buyer's purchasing services under G-Cloud include:
- CPI or other inflationary increase
- Resource required for contract commencement, which is dependant on the size and requirement from the customer
- Increase supply chain costs to Softcat
- Vendor programmatic changes which affect discounts and purchases prices
- additional features / customisation required
- special considerations such as security

Our vendors pricing follows various models such as reoccurring subscription and consumption models, which have various charging models (usage, user) and are priced differently. Additional sources of cost depend on the model customers are purchasing from.
-
Additional sources of cost reduction: There are a variety of different cost reduction sources Softcat can leverage for Buyers under G-Cloud 15, these include:
- Vendor discount programmes
- Reserved Instances
- Savings Plans
- OGVA
- MACC
- GCP PPA
- Volume and Bundling Discounts
- Contract Length Discounts
- Licensing Optimisation efforts
- Contract flexibility, minimising unused software costs.

Private Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing: Baseline pricing will provided as per the the vendors publicly available catalogue where available and included in the individual G-Cloud catalogue entries, examples include:

https://calculator.aws/#/

https://azure.microsoft.com/en-gb/pricing/calculator/

https://cloud.google.com/products/calculator
-
Minimum Discounting: 0%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: Sources of costs that may relate to buyer's purchasing services under G-Cloud include:
- CPI or other inflationary increase
- Resource required for contract commencement, which is dependant on the size and requirement from the customer
- Increase supply chain costs to Softcat
- Vendor programmatic changes which affect discounts and purchases prices
- additional features / customisation required
- special considerations such as security

Our vendors pricing follows various models such as reoccurring subscription and consumption models, which have various charging models (usage, user) and are priced differently. Additional sources of cost depend on the model customers are purchasing from.
-
Additional sources of cost reduction: There are a variety of different cost reduction sources Softcat can leverage for Buyers under G-Cloud 15, these include:
- Vendor discount programmes
- Reserved Instances
- Savings Plans
- OGVA
- MACC
- GCP PPA
- Volume and Bundling Discounts
- Contract Length Discounts
- Licensing Optimisation efforts
- Contract flexibility, minimising unused software costs.

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Reseller

Cloud service suppliers you intend to resell with evidence

Organisation 1

Organisation name

Microsoft

Website address/upload for organisation

Website address

https://marketplace.microsoft.com/en-GB/marketplace/partner-dir/c3d431f1-3e02-4c62-a825-79cd8f9e2053/overview

Organisation 2

Organisation name

AWS

Website address/upload for organisation

Website address

https://partners.amazonaws.com/search/partners/?keyword=Softcat%20plc

Organisation 3

Organisation name

Salesforce

Website address/upload for organisation

Upload

Provided

Organisation 4

Organisation name

IBM

Website address/upload for organisation

Upload

Provided

ISO 9001 certification

Provided

ISO 27001 certification

Provided

ISO 20000-1 certification

Provided

Are you reliant on the Cloud Service Provider for some accreditations

Yes

Cyber Essentials

Do you have a Cyber Essentials Plus certificate?: Yes
Cyber Essentials Plus certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b

Non-mandatory Standards and certifications

ISO 28000:2022 certification: No
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: Yes
Who accredited the PCI DSS certification: SecurityMetrics
PCI DSS accreditation date: Friday 10 January 2025
What the PCI DSS doesn’t cover: N/A
Other security certifications: Yes
Any other security certifications: ISO 27001

Security Standards dependant on the vendor solution

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Ensuring new workers are informed of their right to join a trade union

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

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