STACKABLE UK LIMITED

Stackable Data Platform

Stackable is an open-source data platform that offers a comprehensive and scalable solution for managing and analysing data. The platform provides a unified platform for data storage, retrieval, and processing, making it easier for organisations to handle large and diverse datasets.

Features

• Big Data
• Real-time data processing
• Analytics
• Data visualisation
• Streaming data processing
• Open source
• Batch data processing
• Machine learning and AI
• Data warehousing

Benefits

• Flexible and scalable data platforms
• Multi-cloud deployment
• On premise deployment
• Infrastructure as code and DevOps deployment
• Process large volumes of data

£2,000 to £10,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@stackable.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

768054955119484

Contact

Jim Halfpenny
07417417809
info@stackable.tech

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: Kubernetes

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support response SLA is based on the severity of the support case. Typical SLA timings for support cases are:; ; Serious: 4h; Important: 8h; Moderate: 24h
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Stackable offers free community support via our Discord chat server. More formal support contracts are available at a cost. Stackable's typical support contracts cover 8x5 or 24x7 support via the online support portal, with a defined SLA for support case response times. Support hours can be adjusted on request to suit a customer's needs.; ; Support pricing is volume based, with price rising in accordance with the size of the supported platform. A 24x7 contract is usually priced at around double the cost of 8x5 coverage.; ; A technical account manager can be assigned by customer request. Stackable also offer professional services charged per day.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide extensive documentation on deploying Stackable. Community support is available through our Discord chat server. We have a number of demo applications that can be deployed by a customer and they are free to use these and extend them to their use cases.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats: Adoc
• End-of-contract data extraction: Stackable Data Platform 100% open source and is built with data sovereignty in mind. Customer data remains entirely under their control. You can continue to access your data and use Stackable even after any contractual agreement has ended. A support contract is not required to operate Stackable. Data stored in cloud providers may be subject to export costs but no cost is imposed by customers offboarding from an active contract.
• End-of-contract process: Stackable contracts relate to support and services only. The software is 100% free and open source. The product remains freely usable without ever having to have entered a support contract with Stackable.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The platform is 100% open source and customer can make any change to the code that they wish. The platform is fully configurable by the customer.

Scaling

• Independence of resources: Customer installations are typically no multi-tenant, so other user activity should not affect the service.

Analytics

• Service usage metrics: Yes
• Metrics types: All of the Stackable platofrm exposes operational metrics using Prometheus
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: We rely on vendor supported encryption for cloud and on premise installations.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Stackable aims to use open data formats wherever possible, so migrating to another software platform that supports them is relatively easy. Data can remain in situ in whatever storage the user has chosen to use even if they are no longer using Stackable.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Parquet
  • ORC
  • JSON
  • Apache Iceberg
  • Delta Lake
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML
  • Parquet
  • Text
  • Binary Data
  • ORC

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: N/A
• Approach to resilience: Our software stack is built with resilience and fault tolerance by design. Services can be scaled horizontally to provide extra capacity and to prevent loss of service in the event of a server failure.
• Outage reporting: N/A

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access control limiting network access to the interfaces.; Authentication and authorisation controls.
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are currently evaluating which security governance frameworks best meet our criteria.
• Information security policies and processes: We are a small company with a short reporting path between developers and engineers and our CISO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All of the software we deploy is open source. The changes to the code are all publicly available. We scan our own code for vulnerabilities and the 3rd party open source components each have their own security programs. We provide a software bill of materials (SBOM) for our products.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Our open source codebase is highly visible, which allows for easy 3rd party inspection and reporting of vulnerabilities. We are able to deploy patches very quickly. Issues in 3rd party code are triaged by us and ultimately addressed by the upstream projects themselves.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Incidents are dealt with immediately and are considered high priority. Potential compromises are triaged and assessed for validity and impact and addressed accordingly.
• Incident management type: Undisclosed
• Incident management approach: We have customer channels for reporting incidents as well as publicly available contacts, including an email address and public chat server. We also accept security issue reporting through our GitHub site.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  We offer community support to organisations using our software who cannot afford an official support contract. Our open source code is contributed back to the community and is free to use.

Pricing

• Price: £2,000 to £10,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Everything in the full product is available to use freely and open source. There are no extra features when opting for paid support.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@stackable.tech. Tell them what format you need. It will help if you say what assistive technology you use.