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RADAPEX LTD

Oracle Application Express (APEX) Application Support

RADAPEX offers a technical support service providing end-to-end maintenance of the Oracle APEX application layer and its associated cloud infrastructure.

Our service bridges the gap between high-level application code and low-level infrastructure, ensuring your APEX environment is patched, performant, and secure.

Features

  • Full-Stack Monitoring
  • Expert management of APEX version upgrades
  • Infrastructure Patch Management
  • Oracle APEX Development Support Services
  • Security Hardening
  • Troubleshooting & Root Cause Analysis
  • APEX Quality Framework (AQF)

Benefits

  • Reduced Technical Risk
  • Security Assurance
  • Minimise Downtime
  • Scalable Support Model

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@radapex.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

7 6 8 5 0 0 2 1 9 0 3 0 9 1 4

Contact

RADAPEX LTD Richard Dacre
Telephone: 07939 041532
Email: contact@radapex.com

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Private Cloud

  • Managed Private IaaS
  • Managed Private SaaS/PaaS
  • Application management

Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS
  • Application management

Managed Hybrid Cloud

  • Managed Hybrid IaaS
  • Managed Hybrid SaaS/PaaS
  • Application management

Service scope

Service constraints
No constraints, application support can be provided on clients site or remotely at one of RADAPEX's UK offices.

User support

Email or online ticketing support
Yes
Support response times
Within 2 working days
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Bespoke support levels are available to suit client needs.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Solution architect
Role level UK Rate Offshore Rate
Solution architect £875.00
Senior solution architect £1,250.00
Lead solution architect £1,650.00
Principal solution architect £2,300.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £875.00
Senior technical architect £1,250.00
Lead technical architect £1,650.00
Principal technical architect £2,300.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Analytics engineer £875.00
Senior analytics engineer £1,250.00
Lead analytics engineer £1,650.00
Head of analytics engineering £2,300.00
Data analyst
Role level UK Rate Offshore Rate
Data analyst £875.00
Senior data analyst £1,250.00
Principal data analyst £2,300.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £875.00
Senior data engineer £1,250.00
Lead data engineer £1,650.00
Head of data engineering £2,300.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Application operations engineer £825.00
Senior application operations engineer £925.00
Lead application operations engineer £975.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £825.00
Senior business relationship manager £925.00
Lead business relationship manager £975.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £825.00
Change and release analyst £825.00
Change and release manager £925.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £825.00
Senior operations analyst £925.00
Operational control manager £975.00
End user computing engineer
Role level UK Rate Offshore Rate
End user computing engineer £825.00
Senior end user computing engineer £925.00
Lead end user computing engineer £975.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £825.00
IT service manager £925.00
Senior IT service manager £975.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £825.00
Major incident manager £975.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £825.00
Senior infrastructure engineer £925.00
Lead infrastructure engineer £975.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Infrastructure operations engineer £825.00
Senior infrastructure operations engineer £925.00
Lead infrastructure operations engineer £975.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £825.00
Problem manager £925.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £825.00
Senior service desk analyst £925.00
Service desk manager £975.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £825.00
Service readiness analyst £825.00
Service transition manager £925.00
Lead service transition manager £975.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £825.00
Senior business analyst £925.00
Lead business analyst £975.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £825.00
Senior delivery manager £925.00
Head of (Agile) delivery management £975.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £825.00
Digital portfolio manager £925.00
Senior digital portfolio manager £975.00
Product manager
Role level UK Rate Offshore Rate
Product manager £825.00
Senior product manager £925.00
Lead product manager £975.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £925.00
Service owner
Role level UK Rate Offshore Rate
Service owner £925.00

Quality assurance testing (QAT) roles

Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £525.00
Test engineer £775.00
Senior test engineer £875.00
Lead test engineer £1,250.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £475.00
Junior DevOps engineer £525.00
DevOps engineer £775.00
Senior DevOps engineer £875.00
Senior DevOps engineer - management £1,250.00
Lead DevOps engineer £1,650.00
Lead DevOps engineer - management £1,650.00
Principal DevOps engineer £2,300.00
Principal DevOps engineer - management £2,300.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £475.00
Junior frontend developer £525.00
Frontend developer £775.00
Senior frontend developer £875.00
Lead frontend developer £1,250.00
Head of frontend development £1,650.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £475.00
Junior developer £525.00
Developer £775.00
Senior developer £875.00
Senior developer - management £1,250.00
Lead developer £1,650.00
Lead developer - management £1,650.00
Principal developer £2,300.00
Principal developer - management £2,300.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Senior accessibility specialist £875.00
Head of accessibility £1,250.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
Tuesday 20 January 2026
What the ISO/IEC 27001 doesn’t cover
Please contact RADAPEX directly for information regarding ISO/IEC 27001 certification for this service.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
British Assessment Bureau
ISO 9001 accreditation date
Tuesday 20 January 2026
What the ISO 9001 doesn’t cover
Please contact RADAPEX directly for information regarding ISO 9001 certification for this service.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
E439c4e9-a630-462f-9881-e5cd038e1997
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@radapex.com. Tell them what format you need. It will help if you say what assistive technology you use.