Softcat Limited

Trend Micro One

Cloud-delivered, powered by over 250 million global sensors, Trend Micro One discovers dynamic attack surface, assesses risk, helps you respond with the right security at the right time. Built-in support for a Zero Trust strategy and executive risk dashboards enable you to be more confident in security strategy, all-in-one solution

Features

• comprehensive security for the applications you build in the cloud

Benefits

• Cloud Security - Automated, flexible, all in one cloud security

£33.36 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

768529517896649

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Trend Micro One
• Cloud deployment model: Hybrid cloud
• Service constraints: No constraints regarding maintenance arrangements or specific hardware configurations. All supported platforms can be found at docs.trendmicro.com
• System requirements: Please contact

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Trend Micro will make a commercially reasonable effort to ensure that its technical staff promptly answer; Customer’s calls, respond to Customer’s questions, and correct software/service deficiencies, according to the; severity definitions and target initial response times identified in the following link https://success.trendmicro.com/dcx/s/solution/000285802?language=en_US
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Full testing such as short hand word identification
• Onsite support: No
• Support levels: Standard 9-6.30pm 5 days a week support is complimentary to Trend Micro customers. ; ; Premium Support is 24x7 and charged based upon which solution is being supported. Further information can be requested from Account Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Chargeable onsite training is available. Complimentary online training is available. Best practice guides and user documentation is availabe at https://success.trendmicro.com/dcx/s/solution/1118282-compilation-of-best-practices-while-using-trend-micro-products-for-business?language=en_US and docs.trendmicro.com
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All information regarding customer data collection can be found here https://success.trendmicro.com/dcx/s/data-collection-disclosure?language=en_US
• End-of-contract process: Trend Micro will work proactively with the customer to ensure timely renewal is in place to avoid any issues to the customer's security services

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Online SaaS interface that allows management and configuration
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Full testing such as short hand word identification
• API: Yes
• What users can and can't do using the API: Details can be found here https://automation.deepsecurity.trendmicro.com/article/20_0/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Configuration and Management based on users requirements

Scaling

• Independence of resources: Automscaling is in place

Analytics

• Service usage metrics: Yes
• Metrics types: 1. CPU; 2. Disk; 4. Memory; 5. Network
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Trend

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via CSV or ODF through management interface
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Trend Micro Service Levels can be found here https://success.trendmicro.com/dcx/s/solution/000285802?language=en_US
• Approach to resilience: This information is available upon request
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: 2-factor authentication and Username or password
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• ISO/IEC 27001 accreditation date: https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• What the ISO/IEC 27001 doesn’t cover: https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• ISO 28000:2007 certification: Yes
• Who accredited the ISO 28000:2007: https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• ISO 28000:2007 accreditation date: Please see link below
• What the ISO 28000:2007 doesn’t cover: https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• CSA STAR certification: Yes
• CSA STAR accreditation date: Please see link below
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• PCI certification: Yes
• Who accredited the PCI DSS certification: https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• PCI DSS accreditation date: Please see link below
• What the PCI DSS doesn’t cover: https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: https://www.trendmicro.com/en_us/about/trust-center/compliance.html

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: https://www.trendmicro.com/en_us/about/trust-center/compliance.html

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All information can be found here https://www.trendmicro.com/en_us/about/trust-center/security-practices.html
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: https://www.trendmicro.com/en_us/about/trust-center/company.html
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All information can be found here https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All information can be found here https://www.trendmicro.com/en_us/about/trust-center/compliance.html

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Our sustainability initiatives are a big part of our vision to help create of a world safe for exchanging digital information. By constantly innovating, we enable our clients with solutions that help create a positive impact on the world and the way we live.; ; https://www.trendmicro.com/en_us/about/corporate-social-responsibility/sustainability.html
• Covid-19 recovery:

  Covid-19 recovery

  The recent outbreak of COVID-19 has affected people’s lives across the globe. At Trend Micro, our number one priority is to ensure that our employees and their families are as safe as possible. We realize this situation remains very dynamic, as information continues to change day-to-day, and as such we will continue to provide updates as we learn more. In the meantime, we remain committed to providing the superior service and support that our customers, partners, and suppliers have come to expect of Trend Micro.; ; In some regions, like many other companies, we have shifted our workforce to virtual/remote wherever it is feasible, and we are maintaining critical onsite operations as needed. At this time we have not experienced any major impact to our business operations as a result of this temporary shift. We will continue to closely monitor and adjust as appropriate to ensure we continue to deliver world class security protection and service for our customers and partners.; ; Please read the message from our COO regarding Trend Micro’s Customer commitment during the global Coronavirus Pandemic (COVID-19) - https://blog.trendmicro.com/letter-from-our-coo/
• Tackling economic inequality:

  Tackling economic inequality

  https://www.trendmicro.com/en_us/about/trust-center/company.html
• Equal opportunity:

  Equal opportunity

  https://www.trendmicro.com/en_us/about/diversity-inclusion.html
• Wellbeing:

  Wellbeing

  https://newsroom.trendmicro.com/2017-01-30-Trend-Micro-Recognized-as-One-of-the-Nations-Best-and-Brightest-in-Wellness

Pricing

• Price: £33.36 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day free trials are available for many of our solutions and can be found here https://www.trendmicro.com/en_us/business/products/trials.html
• Link to free trial: https://www.trendmicro.com/en_us/business/products/trials.html

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.