LandTech

Give My View

Give My View is a digital engagement service that empowers inclusive citizen survey participation in public consultations, increasing response by 3,000%, thanks to a fun and dynamic user-experience underpinned by AI, delivering tangible social value, positive ESG impact, citizen feedback and data-driven insights from a broader cross-section of local communities.

Features

• Secure cloud-based survey service, full project management, self service training
• Real time reporting tool, data analysis tool, customisable interactive dashboards
• Android, iOS Mobile, desktop compatible, iFrame website and API integration
• Heatmap, data visualisation tool, interactive maps, user location commenting
• ESG gamification mechanics, multilingual, survey development tools, user voice input
• Map-based engagement, user annotate, drag drop reactions, user commenting
• Animated questions, customisable demographic insights, conditional logic, behavioural psychology
• Customisable survey tools, dynamic newsfeed, media room, and feedback forms
• Includes project hub/website, GDPR compliant marketing campaigns, account management
• Machine learning, natural language processing, data encryption, data analysis tools

Benefits

• Delivers higher volume community engagement results revealing data-driven actionable insights
• Delivers higher volume community engagement results revealing data-driven actionable insights
• Obtain greater evidence-base diversity to balance historically more vocal minorities
• Empower citizen support for local charities, well-being, social/environmental programmes
• Facilitate inclusive community collaboration, quicker data collection and improved planning
• Customisable, simple, user friendly interface incentivises more representative citizen engagement
• See real-time engagement results via data visualisation analysis/reporting tools
• Conditional logic and behavioural psychology-based question types boost completion rates
• Identify key trends from segmented responses to prioritise for action
• Enable informed investments in places/infrastructure to improve people's lives

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil@land.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

768627471789923

Contact

Neil Druian
07900 016446
neil@land.tech

About the service

• Service categories:
  • Applications
    • Customer relationship management
      • Marketing campaign management
        • Marketing campaign management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: LandInsight
• Cloud deployment model: Public cloud
• Service constraints: N/a
• System requirements: No system requirements - hosted service

User support

• Email or online ticketing support: Yes
• Support response times: During regular working hours we work to an average response time under 2 hours, (Monday to Friday 9am - 5pm) and within 24 hours at weekends. Contact would be through the buyers our account manager(s) who would then answer any questions or escalate any issue(s) to our development/operations team.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: Yes
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Webchat is accessible within our website. Webchat functions are managed by a third party plugin (WIX) and conform to their accessibility standards.
• Web chat accessibility testing: While developing the application we followed best practices listed in Web Content Accessibility Guidelines as well as recommendations from A11Y Project.
• Onsite support: Yes, at extra cost
• Support levels: Phone support, User support and user training is built in to the cost of a licence agreement. Outside a licence agreement additional training is provided at a rate from £150 per day provided by a technical account manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding a client involves several support elements at the beginning of a project including a kick-off meeting with key team members; assigning a dedicated account manager expert in both technical and Give My View functionality to provide assistance for the duration of the Give My View project licence. The account manager will also provide Full Give My View training on the relevant aspects of the platform's features and functionality in person, or virtually accompanied with user documentation, providing project set-up help, facilitate survey question co-design, and provide final reporting with ad-hoc assistance offered after the project has closed.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• Documentation accessibility standard: EN 301 549
• End-of-contract data extraction: On the Give My View Backend application there are several forms where users (project/survey owners/editors) can evaluate the collected data. Some reports are available in the form of online pages for quick summary evaluation. For users that want to perform their own data crunching, there are several options to launch batch jobs that gather the data and generate PDF/Excel/raw data CSV files that users can then download to their computers.
• End-of-contract process: Offboarding is designed to enable the buyer to continue using the Give My View service and have the option to remain a valued client should they so wish. Subject to the terms and conditons of the project agreement the buyer shall receive all agreed deliverables and will be given the option to extend their licence(s) after the agreed term has expired under a new contract or service agreement extension, and at additional cost or unless otherwise agreed between parties. We may internally store the buyer's project content for archiving purposes only or as otherwise required by law, and we will suggest to continue relationship dialogue with the buyer after the agreement between both parties has expired.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences between the mobile and desktop service, Give My View is a web (browser) HTML5 based service. The same application is delivered to both, mobile and desktop users. The application is developed as a responsive web app meaning that the same content is displayed on all platforms. The layout of the content differs between platforms and some of the interactions is different due to the differences between the touch and click interfaces specific to each of the platforms, but in general terms, the application is the same.
• Service interface: Yes
• Description of service interface: Both users and service administrators access Give My View the same way, but through different permission levels.
• Accessibility standards: EN 301 549
• Accessibility testing: We comply with WCAG 2.1 AA standard though have not undertaken; A11Y audit and testing. We challenge this by working with an amazing design and development team which — thanks to years of experience — improves the Give My View product along the way. When it is realised that the team can improve any part of the product — accessibility-wise or in any other way — the team do it as it realises this is a proper way to make impact to a broader audience to the benefit of the client and survey respondent. The system has a fair unit test coverage and any release goes through the three-stage manual testing procedure of integration, staging and production. User accessibility regarding text, fonts and colours have been designed to help users with colour blindness and visual impairment.
• User support accessibility: EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Give My View customers can customise all survey question types, content, marketing, survey tools, project website content and reporting output.

Scaling

• Independence of resources: While we don’t have automatic infrastructure scaling in place, we closely monitor our application and database performance and can configure the capacity at will.; To ensure failure resilience, our infrastructure is configured with redundancy (multiple redundant application servers, clustered database). Currently significantly over-capacity for current workload.; We are able to upgrade our capacity instantly. We can add additional application servers, and scale-up the database server within minutes without downtime.; Our AWS-based services (S3 storage, Lambda functions and CloudFront content delivery network) have “infinite scalability”.; Our batched services (reporting) are queued between requests, but non-instant response from such services is expected.

Analytics

• Service usage metrics: Yes
• Metrics types: Give My View provides users with access to real-time survey dashboards, regular 'live-project' update reports and Survey data can be consulted via our online reporting & visualization engine.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can customise and export their survey data in spreadsheet format, or as PDF. Other export formats can be discussed and created for the buyer if required.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: Give My View users cannot import data

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Give My View has not had any downtime during its lifetime, however occasional partial failures on a particular feature have occurred but fixed within 24 hours. Give My Views has never had a system wide blackout. Whilst there is no automatic infrastructure scaling in place, the dev/ops team closely monitor Give My View application and database performance and are able to configure its capacity at will. To ensure failure resilience, Give My View infrastructure is configured with redundancy (multiple redundant application servers, clustered database). As such it is significantly over-capacity for the current and projected workload. Since the infrastructure is based on managed services our dev/ops team are able to upgrade our capacity “at the click of a button”. and can add additional application servers instantly, and scale-up the database server within minutes without downtime. For all practical purposes our AWS-based services (S3 storage, Lambda functions and CloudFront content delivery network) have “infinite scalability”. Batched services (reporting) are queued between requests, but a non-instant response from such services is expected. The system is updated with new features and bug fixes on a flexible bi-weekly schedule. New versions are released without system downtime.
• Approach to resilience: All our services are either redundant or cloud-native scalable (ie. Lambda functions).; The client-server communication is via REST API that is stateless so a potential failure on one request endpoint does not impact other endpoints; Our client applications are React SPAs (Single Page Applications) that load as static content. Consequently, a failure on a particular service/endpoint does not cause a system-wide failure (graceful performance degradation); Our applications (in particular the API server) are unit tested at every push to the code repository. We also have a CI/CD pipeline automation in place for automated test execution and application deployment. We also have a 3-stage (integration/staging/production) employment pipeline; Every release undergoes extensive manual testing.
• Outage reporting: Service is monitored via platform built-in monitoring facilities and the tech team is alerted via email of any excessive load or error conditions.Services are redundant and auto-restarting. Clients are alerted via email and telephone calls from account managers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Survey respondents of Give My View surveys and/or accessing the application aren't authenticated.; Clients creating Give My View projects/surveys are authenticated when accessing the project/survey editing/publishing backend. Client Authentication is via email/password. During authentication (login), password is sent over the encrypted channel (https) salted and encrypted prior to transmission.; Cleartext passwords are NOT stored but an encrypted (SHA1) value of the salted password is stored. The encryption is one-way so original password cannot be restored from stored information.; When authenticating user, received password goes through one-way encryption. The encrypted value is compared with the encrypted value stored in the database.
• Access restrictions in management interfaces and support channels: Give My View implements role-based authorization. Authorization is two-sided. On the API level all restricted endpoints verify that the user’s role corresponds to required authorization requirements. On the frontend application, user interface elements under authorization control are hidden/disabled for users without the required permission.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001; CyberEssentials; GDPR

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes are governed by our ISO 27001 certified Information Security Management System (ISMS). These processes align with the requirements of ISO/IEC 27001:2022 (Controls 8.9 and 8.32) and ensure that all changes to the production environment are documented, risk-assessed, and formally approved
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process is integrated into our ISO 27001 certified ISMS. We perform regular automated scanning and annual independent penetration testing, prioritising remediation based on CVSS scores
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring approach is governed by our ISO 27001 certified ISMS (specifically aligning with Control 8.16)
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: We have a structured incident response procedure covering detection, assessment, containment, resolution, and communication, with three severity levels (High, Medium, Low) and defined response timelines. Pre-defined escalation paths involve our IT Team and management sponsors. Users report incidents via Slack or email within 24 hours to their manager, who alerts IT. Reports must include description, date, time, location, discoverer, evidence, affected systems, and any data loss. We maintain a formal incident log documenting severity, root cause, evidence, mitigations, status, and disclosures. We use a comprehensive Security Incident Report Template and conduct post-incident user notifications and training on lessons learned.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: UKAS
• ISO/IEC 27001 accreditation date: Thursday 5 June 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 5ac40971-12d9-4d79-81ce-1dd007a53f0b
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil@land.tech. Tell them what format you need. It will help if you say what assistive technology you use.