Anya Consultancy Services Limited
Microsoft Dynamics 365 Implementation and Support
Our expert team has been called in to help organisations migrate onto Microsoft ERP. We have a mature methodology to help you migrate onto your chosen platform, combined with a team that can deliver the system integrations and offer ongoing support and database administration.
Features
- Microsoft expertise: Technical experts in this technologies
- Reuse: Proven Tools, controls, methods support migration
- Full Solution: Integration and middleware specialists
- Quality: Data Management Specialists guaranteeing accuracy
- Support: Ability to support the system post migration
Benefits
- Tried and tested methods contain cost
- Multi-disciplinary team that is not tied into one ERP technology
- Multi-disciplinary team that is not tied into one middleware technology
- Resourcing Model that can meet your budget
- Reporting throughout demonstrating progress and accuracy achieved
Pricing
- Education pricing available
Service documents
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Framework
G-Cloud 15
Service ID
7 6 9 2 4 0 6 5 6 5 0 0 4 8 8
Contact
Anya Consultancy Services Limited
Balaji Perumal
Telephone: +44 7841096318
Email: bd@anyaconsultancy.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
- Every client has different requirements for ERP Implementation and Support, and in order for ACS to initiate any contract, IT staff must be made available to support an understanding of the AS-IS architecture so that ACS can create the technical designs required to perform the service. Every system requires ongoing maintenance, and ACS ensures that maintenance slots are agreed with clients to minimise service disruption (out of core hours maintenance).
User support
- Email or online ticketing support
- Yes
- Support response times
- Support response times SLA P1: Informing customer are 100% within 30 minutes 99% fix within 5 hours Update to client every 2 hours P2: Informing customer are 100% within 60 minutes 99% fix within 8 hours Update to client daily P3: Informing customer are 100% within 4 hours 99% fix within 12 hours P4: Informing customer are 100% within 8 hours 99% fix within 24 hours Service reports are standard and a technical account manager is assigned for every client. ACS offers the above as its standard support package with a defined cost. (Based on a working day)
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.2 AAA
- Web chat accessibility testing
- We conduct ongoing accessibility testing of our web chat service using a combination of automated and manual methods. Automated testing includes Lighthouse and other WCAG 2.2-aligned tools to identify common accessibility issues.
- Support levels
- Every client has their own requirements for support of ERP Implementation & Support and we will create support models that align to your business needs. ACS has a mature service desk process (certified to ISO standards) , experienced service managers and agents, and these have been successfully adopted by many clients. Whilst some clients require 9-5 Monday - Friday support hours, many requiring high availability , opt for 24*7*365. ACS works with each client to agree the support model required, and will define the skills (resource) profile required to cover that requirements and then quote the cost according to the rate card . All or staff are fully trained and qualified, and we offer each client a named Service Manager and named technical leads.
- AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business architect | £650.00 | £325.00 |
| Lead business architect | £750.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £600.00 | £300.00 |
| Senior data architect | £700.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead enterprise architect | £750.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead network architect | £800.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead security architect | £750.00 | £300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead technical architect | £750.00 | £400.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £700.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £800.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security governance and risk manager | £500.00 | £250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security monitoring | £500.00 | £250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security incident response | £500.00 | £250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security vulnerability management | £450.00 | £200.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £500.00 | £250.00 |
| Analytics engineer | £600.00 | £300.00 |
| Senior analytics engineer | £700.00 | £300.00 |
| Lead analytics engineer | £750.00 | £350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £600.00 | £250.00 |
| Senior data analyst | £750.00 | £350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £600.00 | £250.00 |
| Lead data engineer | £750.00 | £350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead performance analyst | £750.00 | £350.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Application operations engineer | £550.00 | £300.00 |
| Senior application operations engineer | £600.00 | £300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead business relationship manager | £800.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £450.00 | £200.00 |
| Change and release analyst | £500.00 | |
| Change and release manager | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| End user computing engineer | £250.00 | |
| Senior end user computing engineer | £350.00 | £150.00 |
| Lead end user computing engineer | £450.00 | £200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior IT service manager | £650.00 | £300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £500.00 | £250.00 |
| Senior infrastructure engineer | £600.00 | £300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure operations engineer | £350.00 | £200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £250.00 | £150.00 |
| Senior service desk analyst | £300.00 | £200.00 |
| Service desk manager | £500.00 | £250.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £550.00 | £250.00 |
| Senior business analyst | £700.00 | £350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £600.00 | £300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio manager | £500.00 | £300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £500.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £500.00 | £250.00 |
| Lead QAT analyst | £550.00 | £300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior test engineer | £650.00 | £350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £650.00 | £400.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| DevOps engineer | £500.00 | £300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Frontend developer | £450.00 | £250.00 |
| Senior frontend developer | £500.00 | £300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £450.00 | £250.00 |
| Senior developer | £550.00 | £350.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI Assurance UK Limited
- ISO/IEC 27001 accreditation date
- Wednesday 31 January 2024
- What the ISO/IEC 27001 doesn’t cover
-
Our ISO/IEC 27001 certification covers the provision of development, integration, consultancy, and support services within our defined ISMS scope.
The certification does not cover customer-owned infrastructure or environments, third-party platforms and services outside our direct control, customer operational processes, or any services not explicitly included within the certified scope.
Where third parties or customer environments are involved, associated risks are managed through supplier assurance, contractual controls, and risk management, but these elements remain outside the ISO/IEC 27001 certification boundary. - ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI Assurance UK Limited
- ISO 9001 accreditation date
- Friday 10 November 2023
- What the ISO 9001 doesn’t cover
-
Our ISO 9001 certification covers the provision of product development, software solutions, integrations, IT support, and related consultancy services within our defined Quality Management System (QMS) scope.
The certification does not cover:
Customer-owned or customer-managed infrastructure, systems, or devices
Third-party products, platforms, or services not delivered or controlled by us
Customer internal operational or business processes
End-user operation of solutions once handed over to the customer
Physical installation, facilities management, or on-site operational services, unless explicitly contracted
Any services or activities not explicitly included in the certified ISO 9001 scope
Where third parties or customer dependencies are involved, quality is managed through supplier evaluation, contractual controls, and performance monitoring, but these elements sit outside the ISO 9001 certification boundary. - Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Df5db3c6-7588-4880-835d-3bca6343f91f
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- Eb944618-962a-4522-b972-c3b30dc791cb
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
- Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bd@anyaconsultancy.com.
Tell them what format you need. It will help if you say what assistive technology you use.