VOICEPOWER LIMITED

Dragon Professional Anywhere (DPA)

A cloud-hosted subscription speech recognition service that enables direct-at-cursor dictation into desktop and virtual applications, including Remote Desktop, thin-client and Citrix environments

Features

• Real-time dictation
• Authorise work immediately
• Speak it, see it, authorise it
• Lightweight, access from anywhere
• usage analytics provided
• Reduces administrative effort
• Improves documentation accuracy
• Software learns/ improves

Benefits

• Can be authorised immediately
• Reduces administrative effort

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vicky@voicepower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

769340572280053

Contact

Vicky Humberstone
01423 870476
vicky@voicepower.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Optional integration, workflow configuration, and user training available separately under Lot 3 (Cloud Support) via VoicePower Ltd.
• Cloud deployment model: Public cloud
• Service constraints: Requires stable internet connectivity ≥ 1 Mbps per user. Windows client or web-based thin client required. Service availability ≥ 99.5 %. Nuance maintenance windows announced in advance.
• System requirements:
  • Windows 10/11 64-bit; 4 GB RAM (min)
  • Citrix Workspace app or RDP client for virtual deployments.

User support

• Email or online ticketing support: Yes
• Support response times: VoicePower acknowledges all email and ticket-based support requests within 24 hours during normal business hours (Monday to Friday, 09:00–17:00).; ; Most issues are triaged and responded to immediately. Tickets received outside these hours, including weekends and UK public holidays, are logged automatically and handled at the start of the next business day.; ; Critical incidents that affect service availability are escalated to the on-call team and, where necessary, raised directly with Nuance for rapid resolution.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: VoicePower provides a single, inclusive Standard Support level for Dragon Professional Anywhere, covering first-line technical assistance, licence management, and user troubleshooting. Support is available Monday to Friday, 09:00–17:00 (UK time) via phone and email, with acknowledgement within 24 hours and most cases resolved within one working day.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: VoicePower provides basic onboarding support to help buyers begin using Dragon Professional Anywhere. This includes assistance with installation of the DPA client and browser extension, initial user setup, and confirming the service is functioning within the buyer’s environment.; ; Full training, workflow optimisation, administrator coaching, and extended support are not included with the Dragon Medical One subscription. These services are available separately through VoicePower’s G-Cloud Lot 3 (Cloud Support) service listing, where buyers can choose remote or onsite training packages tailored to clinical roles and workflows.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: .docx
• End-of-contract data extraction: Buyers can request export of their Dragon Professional Anywhere user data at the end of the contract. This includes custom vocabularies, user-specific settings and AutoTexts. ; ; Dragon Professional Anywhere does not store full documents; it only processes speech-to-text at the point of dictation. Therefore, there are no narrative documents or patient records held within the service for extraction.; ; Once the buyer confirms that data extraction is complete, Nuance follows its ISO 27018-aligned process to securely delete remaining tenant data from the platform.
• End-of-contract process: When the contract ends, user access to Dragon Professional Anywhere is disabled and accounts are deleted. There is normally no requirement for data extraction, as Dragon Professional Anywhere transcribes speech directly into the buyer’s clinical or administrative systems. All recognised text is stored within the organisation’s own applications and not within Dragon Professional Anywhere.; ; Dragon Professional Anywhere holds only limited user-specific data such as vocabulary additions or AutoTexts. If a buyer wishes to export these, VoicePower can request this from Nuance prior to account deletion.; ; Once the buyer confirms off-boarding is complete, Nuance securely deletes any remaining tenant data in line with ISO 27018 data-retention and sanitisation processes.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service provides secure voice dictation via a dedicated mobile app, enabling users to capture dictation on iOS and Android devices while away from their workstation. Dictations are securely synchronised with the user’s cloud profile. The desktop service provides the full dictation experience, including direct-at-cursor dictation into applications, advanced voice commands, and productivity features. The mobile service focuses on capture and review, while the desktop service supports full workflow integration.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Dragon Professional Anywhere provides a user-facing service interface through the lightweight DPA client application for Windows, which includes the DragonBar, dictation controls, correction tools and voice command interface. A browser extension is also available for supported web-based clinical systems.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: VoicePower works closely with users to integrate Dragon Professional Anywhere with assistive technologies such as keyboard navigation and screen readers.
• API: Yes
• What users can and can't do using the API: Dragon Professional Anywhere does not expose buyer-accessible APIs. APIs and SDKs are available only to approved third-party software vendors under Nuance’s controlled partner programme. Buyers configure and manage the service using the DPA client application and the Nuance Management Centre. No API access is provided for buyer configuration or administration.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Buyers can customise Dragon Professional Anywhere within the scope of the functionality provided by Nuance. This includes user-level settings such as vocabulary additions, custom words, formatting preferences, AutoTexts, voice commands, and microphone controls. Administrators may also configure user groups, licensing assignments, and usage policies through the Nuance Management Center.; ; Buyers cannot customise the underlying speech-recognition engine, core application behaviour, hosting environment, or API components, as these are managed exclusively by Nuance within the secure cloud platform. No code-level or infrastructure-level customisation is possible.; ; All permitted customisation is completed through the DPA client interface or the Nuance Management Center and does not require programming or API access.

Scaling

• Independence of resources: Dragon Professional Anywhere is a multi-tenant SaaS platform operated by Nuance on Microsoft Azure. The service uses automatic scaling, load balancing and elastic resource allocation so that one customer’s usage does not affect another’s performance. Tenant environments are isolated, and additional compute capacity is provisioned automatically during periods of high demand. Nuance continuously monitors system load to maintain stable and consistent performance. VoicePower provides first-line support, while all performance management is handled by Nuance.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics for Dragon Professional Anywhere are available through the Nuance Management Center (NMC). Administrators can view information such as active users, dictation activity, licence assignments and basic performance indicators. VoicePower can assist buyers in accessing and interpreting these metrics as part of the onboarding or support process.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Nuance Communications UK Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Dragon Professional Anywhere does not store documents or dictated text, as all recognised text is saved directly into the buyer’s own clinical or administrative systems. Therefore, most buyers do not require data export when the contract ends.; ; If a buyer wishes to export user-level data (such as custom vocabularies, AutoTexts or preferences), VoicePower can request this from Nuance before account deletion. These items are supplied in standard, readable formats.
• Data export formats: Other
• Other data export formats:
  • .dat
  • .txt
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Dragon Professional Anywhere is hosted by Nuance on Microsoft Azure UK and provides a guaranteed platform availability of 99.5% uptime, excluding planned maintenance. Nuance monitors the service continuously and uses redundant Azure availability zones to maintain uptime and minimise disruption.; ; If the platform does not meet the guaranteed availability level, buyers may receive service credits in line with Nuance’s service terms, applied to future billing. These credits are the sole remedy for any availability shortfall.; ; VoicePower provides first-line support and escalates availability incidents directly to Nuance. Availability performance is managed entirely by Nuance and Microsoft Azure.
• Approach to resilience: Dragon Professional Anywhere is hosted by Nuance on Microsoft Azure UK, which provides built-in resilience through redundant infrastructure, multiple availability zones, load balancing and automatic scaling. Azure’s datacentres use diverse power, networking and fault-tolerant systems to minimise downtime. If a component fails, services automatically fail over to healthy resources. Nuance manages application-level resilience and disaster recovery within the Azure environment.
• Outage reporting: Outages for Dragon Professional Anywhere are reported through Nuance’s service status channels. Nuance issues email alerts to subscribed contacts and to VoicePower, who then notify affected buyers. Planned maintenance and service advisories are also communicated by email in advance.; ; Dragon Professional Anywhere does not provide a public dashboard or API for outage reporting. VoicePower manages customer communication during any incident and escalates issues directly to Nuance.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to the Dragon Professional Anywhere management interface is restricted to authorised administrators with role-based permissions. Users log in with unique credentials, and access is limited to licence and user management functions.; ; VoicePower support tools are restricted to approved staff only. All access is authenticated, logged, and limited to essential information required to assist customers. No anonymous or backend access is permitted.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: VoicePower operates an Information Security Management framework aligned to ISO 27001 principles and supported by our Cyber Essentials Plus certification. We maintain documented policies covering access control, data protection, acceptable use, incident management, change management and supplier security.; ; A named board-level director holds overall responsibility for information security, approves policies and oversees compliance and risk management. ; ; All staff receive regular security and data-handling training and are required to follow VoicePower’s policies as part of our quality and security governance framework. Compliance is reinforced through internal reviews, service monitoring and documented change-control processes.; ; For cloud services such as Dragon Professional Anywhere, VoicePower follows Nuance’s security requirements and ensures customer data is handled only within approved onboarding and support processes.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: VoicePower follows a formal change-management process for all internal systems and support procedures. Service components are documented and tracked through their lifetime using version control and configuration records.; ; For Dragon Professional Anywhere, all platform changes are managed by Nuance under their secure development and release processes; VoicePower does not alter the hosted service itself.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Controls. Potential threats are monitored through vendor security advisories, government and industry threat bulletins, and automated update notifications.; ; We assess vulnerabilities for relevance and impact to our internal systems, prioritising patches based on severity. Critical security updates are deployed as soon as practicable, typically within agreed CE+ timeframes, and all other updates follow our scheduled maintenance process.; ; For Dragon Professional Anywhere, vulnerability management and patching of the hosted platform are carried out by Nuance and Microsoft Azure.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: VoicePower monitors internal systems through security logs, endpoint protection alerts, automated update tools and Cyber Essentials Plus-aligned controls. Potential compromises are identified through security notifications, suspicious activity reports and vendor threat intelligence.; ; Any potential incident is escalated immediately to our security lead for investigation, containment and remediation. Critical incidents are acted on promptly, typically the same working day, with director oversight where required.
• Incident management type: Supplier-defined controls
• Incident management approach: VoicePower follows a documented incident-management process for issues such as installation problems, access errors and service interruptions. ; ; Users report incidents via our support email or phone line. Incidents are logged, assessed and handled by our support team. Platform-level issues with Dragon Professional Anywhere are escalated directly to Nuance for investigation. ; ; Users receive updates during the process, and VoicePower provides a summary or incident report where required once the issue is resolved.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: You will have unrestricted use Dragon license for 30 days
• Link to free trial: https://voicepower.co.uk/dragon-professional-anywhere-trial/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A64adbd5-ce88-4032-a691-b0c908d720a6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A21eb540-eb39-4196-ba55-d1772e741bd8
• Other security certifications: Yes
• Any other security certifications: PENS Test

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vicky@voicepower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.