Drupal CMS, Drupal CRM, Drupal forms, integration support and hosting
Plan Alpha Drupal: Drupal Customer Relationship Management System (CRM). Drupal Content Management Systems (CMS). Drupal integration services. Drupal strategic consultancy in business transformation using open source assets. Plan Alpha Systems guarantee Best Value and best use of Drupal platform. All current versions of Drupal supported, as well as legacy Drupal.
Features
- Customer-agent use, by telephone (including screen sharing) and face-to-face
- Access whole system with any web-enabled device, including mobile
- Total citizen account management in one place
- Easily tailorable workflow and case management processes
- E-forms that that are inbuilt to the system
- The world's most powerful and advanced future development roadmap
- Access system data to any level of security and location
- Integrate with anything - no proprietary lock-ins
- Build new functionality in the platform itself
- Ask not what the-system can-do, but what the-system. . .
Benefits
- All channels, all agents swiftly do business with one system
- Customers do business with you the way they want to
- Customers and agents access to the entire customer record straight-away
- No expensive programmer expertise required
- E-forms, not a costly add on but a powerful system-foundation
- The future is assured, safe, and packed with innovation
- Underlying architecture means data is in one agreed, secure place
- Drupal: designed and built to swiftly integrate with other IT-systems
- Full Enterprise-class web-enabled database systems development platform
- The system can do just about anything you want
Pricing
£10,000 to £250,000 a unit
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
7 6 9 4 0 2 1 0 9 7 9 0 6 6 5
Contact
Plan Alpha Systems Limited
Chris Morton
Telephone: 07769 88 22 84
Email: chris.morton@planalpha.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No - the hosting is on a managed platform with guaranteed 99.9 expected uptime. Any software updates are carried out at agreed times, and occupy very small (usually minutes or less) levels of interruption.
- System requirements
-
- Access is through any web-enabled browser
- It's open-source and does not need any proprietary software
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
24x7 managed Cloud environment
Our help desk services are provided initially through Plan Alpha Systems: Standard methods of contact include: telephone, email and online ticket placement.
Our online support ticketing system enables our clients to login, raise and edit call tickets and to track the progress made on resolving the issue, view all tickets raised by you and see comments and information added by our support staff.
The standard support hours are Monday to Friday 08.00 to 17.30.
Support outside these hours can be arranged upon request. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- The platform itself requires no support locally - all that is required is a web browser to use it. Were you to integrate it with local systems, then in our experience we can almost always do this remotely. We can provided levels of support locally, which we can be arranged with you. On the whole, this is not necessary.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
We provide all the necessary on-site training for your system, and we provide advisory support and skills transfer thereafter.
The system is not difficult to use in any way. It has been designed as a web system based on the user experiences that we all encounter in day to day use of the web. - Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
-
At the end of any contract - the system and all the data within it belongs to you, It is open source and there is no proprietary lock-in.
Should you wish to extract the data, however, this can be undertaken with powerful Drupal tools in any standard file format. - End-of-contract process
- At the end of the contract the system belongs to you in its entirety. There are no charges.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
All of our systems will work on desktops and mobile, but the mobile screen, because of the size, would be unsuited to, say a customer agent's usual means of interacting with a customer.
From the perspective of a customer, the system they use is entirely available with a mobile. - Service interface
- No
- User support accessibility
- WCAG 2.1 AAA
- API
- Yes
- What users can and can't do using the API
-
Drupal has a fully open API allowing two-way integration.
If another system needs to access the platform then the Drupal API will enable it, without limitation. - API documentation
- Yes
- API documentation formats
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Anything in the system can be customised.
User can add Drupal modules, or add code if they wish (this is almost always unnecessary). Customisation is carried out in Drupal by adding pre-built modules, not by programming.
Anyone with the appropriate permissions can customise.
Scaling
- Independence of resources
-
As an organisation we deliver projects that are based on a highly performant and stable technology that does not require a large overhead of support. We have KPIs that guarantee response times.
We have resources that represent a small fraction of time that is required to provide ad hoc support, and this is almost always for system enhancement and not for system availability. This is provided by our hosting partner with vast support resource capability and availability.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Users are able to engagement use to have complets access to service usage metrics if they wish.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- We provide additional support for the platform with our hosting-partner
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Other
- Other data at rest protection approach
-
Our hosting provider is regularly reviewed by third parties to verify platform security, privacy, and compliance
SOC 2 compliance provides third party assurance to our customers about the adequacy of our hosting provider information security system. Our SOC 2 Type 2 compliance covers the Security and Availability Trust Services Criteria.
The General Data Protection Regulation (GDPR) is a data privacy law that defines a framework for how companies use and protect personal information about European Union citizens. Our hosting provider complies with all applicable data privacy laws including GDPR. - Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
There are standard Drupal modules that assist you in extracting the data you need and exporting it in any standard format .csv. .xls, .xml. etc.
Being open source, you can also use any standard web services to extract data. - Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
-
- XML
- RSS/Atom
- OPML
- Sitemap
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
-
- XML
- RSS/Atom
- OPML
- Sitemap
Data-in-transit protection
- Data protection between buyer and supplier networks
- Private network or public sector network
- Data protection within supplier network
-
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection within supplier network
- No customer data from our clients is stored within our company network at all.
Availability and resilience
- Guaranteed availability
-
Hardware 100% uptime guaranteed.
Users will be refunded to agreed levels of outage time at the time of engagement. - Approach to resilience
- This information is available on request
- Outage reporting
-
Dashboard
email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- All communications with our hosting partner are with two-factor authentication with data encrypted.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Public key authentication (including by TLS client certificate)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Our customers' data is never stored with the confines of our IT installations, but is entirely stored within our hosting partners cloud environment,
- Information security policies and processes
-
This policy has been ratified by the organisation and forms part of its policies and procedures, including its Regulations for Conduct. It is applicable to and will be communicated to associates.
This policy shall be reviewed and updated regularly to ensure that it remains appropriate in the light of any relevant changes to the law, organisational policies or contractual obligations.
To determine the appropriate levels of security measures applied to information systems, a process of risk assessment shall be carried out for each system to identify the probability and impact of security failures.
To manage information security within the organisation an information security oversight shall be undertaken. We currently do not hold any personal information. However, during the course of our work we may be asked to build systems which access personal and highly confidential information. In these cases we will adopt the working practices of the organisation in vigilantly protecting the data to which we have access. It is the responsibility of each associate to apprise themselves of the security policies of the client and to adhere to them.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
All of the configuration management with the Cloud hosting is carried out by our hosting partner.
From a Drupal perspective, all threats to security are monitored by the Drupal community 24x7, and we adopt a security patching policy for any component of the stack o/s, web-server, database, PHP, Drupal using all reasonable endeavours, this is in addition to the security monitoring by our hosting partner. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
Vulnerability management of the Cloud hosting environment is provided by our hosting partner.
For the Drupal platform, the community - which is vast over 1.3 million members worldwide as a vigilance community, this in turn is backed up by over 100,000 technologists. Any security threat is immediately reported to Drupal, that immediately in turn inform its members and provides appropriate remediation. - Protective monitoring type
- Undisclosed
- Protective monitoring approach
-
Not exposed.
Any threat is immediately acted upon appropriate to its severity.
Response to a threat is immediate. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
Policies and processes aimed at making sure information security events and weaknesses are communicated in a manner allowing timely corrective action.
Users report any incident to us, which if appropriate would be immediately escalated to our hosting partner.
Incident reports are not a standard feature - as we have had no occurrence. It would be treated as an emergency, and dealt with immediately.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Public Services Network (PSN)
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our Cloud provision matches 100 percent of its energy consumed with renewable energy and aims to run on 24/7 carbon-free energy by the end of the decade. By using a managed Drupal WebOps platform paired with Google Cloud, our customers will be that much closer to creating a green and sustainable website. All our services are offered remotely, reducing travel and carbon footprint. We are fundamentally a virtual organisation.Covid-19 recovery
All Plan Alpha personnel were supported through Covid 19. Remote working is a standard offering. We fundamentally work virtually. Any resurgence of Covid will be similarly managed.Tackling economic inequality
We encourage all our customers to use the adoption of open source technology as a driver of reskilling of the workforce. WE also recognise the different skills levels of our customers and design training according to the requirements of the project and the people undertaking the work. Opportunities for working with Plan Alpha are based on how we can effectively bridge skills gaps by working with us.Equal opportunity
Plan Alpha is entirely committed to equal opportunity and there is zero toleration of workplace discrimination on all of the following: Race, gender,religion,physical ability, age, sexual orientation, gender reassignment, marriage or civil partnership, maternity and paternity. Our focus is the well-being of the people who wrk with us and their future potential.Wellbeing
We recognise that wellbeing is fundamental to a working environment that foster health: physical, health and safety, and mental health by striving to maintain an ergonomically beneficial environment in home working and should the need arose, elsewhere. We always aim at effective people management, training and fostering a good work/life balance. Reward is based on fair and transparent policies. We strive to maintain an ethical relationship with our suppliers and customers, and embrace inclusion and diversity. Positive relationships are our goal and we recognise that whatever career, emotional, learning and creative outlets we can assist with are fundamental to our vision for the company.
Pricing
- Price
- £10,000 to £250,000 a unit
- Discount for educational organisations
- No
- Free trial available
- No