Bytes Software Services

Bytes Asset Management Service

The Bytes Asset Management Service (AMS) is an intelligent modular set of services built around Snow License Manager that provides organisaions with the ability to pro-actively discover, track and manage their software, hardware and cloud assets - improving business processes, addressing compliance risks, and reducing costs. bssgc

Features

• Fully Managed or Self Serve Software Asset Management Solution
• Software License Reviews and Audits
• Technology Health Checks
• SAM Process Reviews
• Contract Verification & Alert Creation
• Entitlement Upload and Management
• Hosted Service, or On Premises
• Asset Management for Cloud Services

Benefits

• Risk reduction in your software estate driven by compliance visbility
• Cost reduction driven by rationalisating similar category product sets
• Cost avoidance driven by software re-harvesting and re-use
• Cost containment driven by improved Software Lifecycle Management

£1,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

769584791353333

Contact

Chris Swani
+44 (0) 7951 326815
tenders@bytes.co.uk

Planning

• Planning service: Yes
• How the planning service works: To scope and plan the key components of the proposed Service, Bytes undertake a due diligence exercise to understand the Customer's current contracts, IT estate and forward business and IT strategy. This will ensure activities and costs are focused on managing and influencing items of value and benefit to the Customer.; ; The outcome of the due diligence activity will be used to create a list of desired service elements to be delivered over the course of the 3-5 year engagement. This list will be filtered against business priorities and costs to form the initial service schedule. ; ; Following this exercise, a full statement of works will be provided detailing the time and resources required from both the customer and Bytes. A project delivery plan will be produced showing timescales and milestones of the project, as well as deliverables and outcomes.; ; From the outset and periodially during Quarterly Business Reviews (QBRs), the service schedule will be reviewed, services re-prioritised and delivery timetables updated in line with emerging business priorities. The Customer will have the option to add or remove ongoing service services as desired.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Bytes Asset Management Service
  • Snow Software Implementations
  • Bytes Software Licence Reviews and Audits

Training

• Training service provided: Yes
• How the training service works: Bytes will provide full training to customers on the use of the asset management platform and underlying software technology. Traning is also provided on processes and procedures to fully make the most of the asset management platform, ensuring data and entitlement information is kept fully up to date.
• Training is tied to specific services: Yes
• Services the training service works with: Bytes Asset Management

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Bytes provide hosted platform options that deliver improved management, system resilience and DR provision for Snow License Manage installations. Customers with perpetual licences installed on premises can be lifted and shifted into Bytes Dedicated Management platform where the integrity of the data will be managed, upgrades and patches will be maintained in a consistent manner and resilience of the system is assured.; ; Similarly Bytes offer migration of new or existing customers into its Multitenant Hosted platform with support services to ensure entitlement is uploaded accurately and configuration of Snow is aligned with the organizations reporting requirements.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Snow Licence Manager
  • Bytes Hosted Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: Customers are granted Access to Bytes’ SAM Helpdesk covering ad hoc Snow License Manager user queries as part of the management platform. Standard operation of the service desk is between 0900 to 1730 UK time, Monday to Friday. In this instance Bytes act as the first line support and use snow for second line support under a defined SLA.

Service scope

• Service constraints: Support is provided from Bytes offices in the UK.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1.Urgent; Urgent business decision or requirement necessitating immediate action. ; Response time - Within 2 hours. ; ; 2. High; Incident having a major input to the viability and usability of the service e.g. upload of contract or entitlement data, set up of new user etc. ; Response time - Within 4 hours.; ; 3. Medium; Requests for ad hoc reports or analysis or other non-urgent Incidents. ; Response time - Within 8 hours.; ; 4. Low; Non-critical service requirement. ; Response time - Within 2 days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels are within 4 working hours, weekdays only, and remotely. All customers are provided an account manager and a technical account manager. All support is provided within the price of the Asset Management platform at no extra cost.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Snow Software

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International Ltd
• ISO/IEC 27001 accreditation date: 02/03/2020
• What the ISO/IEC 27001 doesn’t cover: Covers whole business
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self Accredited
• PCI DSS accreditation date: 01/04/2022
• What the PCI DSS doesn’t cover: This covers the usage of all payment cards that are taken through the PDQ machine in finance (Leatherhead) and this is the only route that we take payment cards at Bytes.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISAME Governance Gold

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.; Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years. ; An Environmental Steering Committee has been established to coordinate environmental activities and drive change.; To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.; Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).; We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor. ; This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.; For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.; We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

• Price: £1,000 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.