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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Holiday Activities (HAF Platform)
Wonde

Holiday Activities (HAF Platform)

The Holiday Activities (HAF) platform has been co-designed in collaboration with local authorities and key stakeholders to provide an intuitive and easy way to manage HAF provision within a local area through a centralised platform. Further information can be found on our website www.holidayactivities.com

Features

  • Manage all activities, providers and bookings through a centralised platform
  • Easy setup and implementation
  • Inbuilt feedback function facilitates programme improvement
  • Full training and customer support provided for staff, recipients, providers
  • Instantaneous delivery of vouchers and booking confirmation
  • Supported by a free mobile app (Google Play and Apple)
  • Integrates securely with school MIS system
  • DfE compliant reporting

Benefits

  • Build better communication and partnerships with schools and other organisations
  • HAF communications to all FSM families in a few clicks
  • Improve HAF scheme uptake
  • Streamline and reduce administration through automation
  • Minimise booking issues, oversubscription, and clashes
  • Inbuilt feedback function facilitates programme improvement
  • Supports accessibility requirements
  • Empower parents with access, flexibility and choice of activities
  • Continuous improvement facilitated through stakeholder engagement and user group feedback
  • Automatically identify eligible pupils

Pricing

£0.40 to £0.50 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wonde.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 6 9 6 3 2 4 3 1 5 4 5 1 3 4

Contact

Wonde Neil Roach
Telephone: +44 1638 438094
Email: tenders@wonde.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
The Evouchers HAF software can only be utilised via desktop systems for the ordering and management of vouchers. Recipients can access their vouchers via mobile and the free Evouchers HAF app.
System requirements
Working internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A.
Onsite support
No
Support levels
Dedicated support from Evouchers' in-house support team included with the service.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Evouchers provide full service and API documentation, plus an extensive support service through our in-house customer and integrations support team.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Organisations can export their data via the Wonde API or create a support ticket for data to be provided via CSV download.

On revoking of the Evouchers HAF connection, then service data will be deleted within 18-24 days. From the point of when the data is deleted, Wonde will hold the data for a further 17 days in backups at which point it is then permanently deleted.
End-of-contract process
Data is deleted as per the given retention timescales.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Evouchers provides organisations with a simple to use HAF voucher administration dashboard. From the dashboard, organisations can import data via csv or from their MIS (if it is a school or such other education institution). Once the data is imported, the organisation is able to order, pay and assign the vouchers to the end user (e.g. parent) from within the platform.

Further information available at https://www.evouchers.com/support-and-welfare/holiday-activity-and-food-programme/
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
Approved third party applications can access authorised school data via the Wonde API for the provisioning of their service to the school. Third party applications can also write back data into the schools management system for specific datasets. Only data sets approved by the school can be read by a third party application.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Evouchers HAF is a cloud-based service utilising high-spec, high-capacity, fully-flexible cloud hosting services form Amazon Web Services. Any demand peaks placed on the Evouchers HAF service automatically triggers a temporary expansion of our data processing capacity, ensuring no disruption to service users.

Analytics

Service usage metrics
Yes
Metrics types
Basic usage metrics are available via the platform, additional metrics available on request.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Organisations export their data via the Wonde API or create a support ticket for data to be provided via CSV download.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Evouchers provides a 99.95% service availability.

Evouchers HAF is a cloud-based service utilising high-spec, high-capacity, fully-flexible cloud hosting services form Amazon Web Services. Any demand peaks placed on the service automatically triggers a temporary expansion of our data processing capacity, ensuring no disruption to service users.

Service levels shall be agreed by us and service credits may be available under certain conditions.
Approach to resilience
Available on request.
Outage reporting
Reported via the online dashboard and email alerts to users.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Employees are only given access to the systems/software required for them to perform their role.

2 factor authentication is utilised for access to these systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BM Trada
ISO/IEC 27001 accreditation date
20/10/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
Wonde utilise the policies, processes and controls stipulated under the ISO 27001 Information Security Management framework, against which Wonde are independently audited and certified annually.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Wonde's configuration and change management approach utilises the policies, processes and controls stipulated under the ISO 27001 Information Security Management framework, against which Wonde are independently audited and certified annually.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Wonde's vulnerability management approach utilises the policies, processes and controls stipulated under the ISO 27001 Information Security Management framework, against which Wonde are independently audited and certified annually.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Wonde's protective monitoring approach utilises the policies, processes and controls stipulated under the ISO 27001 Information Security Management framework, against which Wonde are independently audited and certified annually.
Incident management type
Supplier-defined controls
Incident management approach
Wonde's incident management approach utilises the policies, processes and controls stipulated under the ISO 27001 Information Security Management framework, against which Wonde are independently audited and certified annually.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Wonde is committed to the sustainable provision of goods and services and investing in low carbon, digital innovation. Our office building runs on renewable energy and we operate electric vehicles to help offset our carbon footprint on business travel. Wonde also operates a green procurement system; working with suppliers to ensure products are made from sustainable sources and are recyclable.

In-line with government objectives to achieve ‘Net Zero’ carbon emissions by 2050, Wonde is actively committed to continuing our own in-house Net Zero journey.

By the end of 2022, Wonde pledge to monitor and publish:

- Savings in CO2 emissions.
- Savings from renewable energy measures in CO2 emissions.
- Car miles saved each year (cycle2work, card share, public transport, 4 days a week hybrid working).

Wonde also pledge to explore a carbon offsetting scheme making our business (as a cloud-based solution provider) carbon neutral.
Covid-19 recovery

Covid-19 recovery

Wonde understand that supporting impacted individuals and strengthening communities is a vital requirement for national Covid-19 recovery. Our Stakeholder Managers work directly with local communities, establishing priorities and requirements before co-developing a targeted Covid-19 Recovery Plans for review, approval and implementation.

Aligned to our Sustainability Development Goals, we leverage our innovative technological capabilities to develop low cost, high impact solutions that respond to local needs, can be rapidly implemented and widely adopted.
Tackling economic inequality

Tackling economic inequality

Wonde support the National Living Wage. On average, we pay our employees 63% more than the prescribed threshold.

Wonde work with local stakeholders in communities experiencing a significant digital divide to support the provision of digital skills, training and support through local competitions, workshops and support materials. Wonde are actively supporting the Kickstart and NetMatters Programme, as well as the Cambridge Norwich Tech Corridor. Wonde also provide advice and networking opportunities to organisations that need it the most. An example of this is our work with ‘Get with the Programme”; a charity that partners with schools and businesses to deliver exciting tech learning events for students.

Wonde also provides apprenticeships and local employment opportunities, for example, actively working to improve the pathway to sustainable employment through apprenticeships and work experience (via the Government Apprenticeship scheme and our collaborative relationships with 40 local authorities), mainly supporting ethnic minority and disadvantaged groups.
Equal opportunity

Equal opportunity

Wonde Implement an inclusive recruitment practice, in line with the Public Sector Equality Duty Act, hiring employees across a broad spectrum of backgrounds and experience representing the communities and customers we work with. Wonde have a 50/50 male-female ratio, employ four military spouses as part of our Armed Forces Covenant pledge and support 10 employees requiring additional workplace adjustment.
Wellbeing

Wellbeing

Wonde strives to create a healthy, supported workforce; with staff and client wellbeing at the heart of everything we do.

Wonde ensure the wellbeing of our clients by actively supporting, promoting and creating opportunities for social value within each contract that we undertake, regardless of geographic location. For example, Wonde works with Plymouth Children in Poverty (PCIP), part of the Plymouth Drake Foundation. Wonde also deliver unclaimed food vouchers to food banks; and have already delivered thousands of these (at our expense) to local food banks across our client areas. Wonde have also run our own unique local Covid Scholars program that rewards commitment to excellence in School/Community/Sport.

The wellbeing of our staff is supported by numerous employee benefits:
4 day working week for all employees, company sponsored wellness retreats, private healthcare, a free on-site gym, a wellbeing room, flexible, hybrid and remote working, private health and dental insurance, shopping vouchers, flexible working contracts, and training options for upskilling.

Pricing

Price
£0.40 to £0.50 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full access to all software features is included in the free trial, with no limited time period.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wonde.com. Tell them what format you need. It will help if you say what assistive technology you use.