FLINT UK TECHNOLOGY SERVICES LIMITED

Plan, Design and Implement

Flint Technology Services (an employee owned business), Plan, Design, and Implement service offers a comprehensive solution for developing customised IT infrastructures. We ensure seamless integration, tailored design and strategic planning, delivering increased efficiency and scalability to meet your business needs effectively and reliably.

Features

• Developing comprehensive strategies aligned with business goals and objectives.
• Creating High Level and Low Level Designs according to requirements.
• Evaluating and selecting the most suitable technologies or solutions.
• Engaging stakeholders throughout to ensure alignment and buy-in.
• Identifying potential risks and developing mitigation strategies to minimise delays.
• Overseeing the entire project lifecycle ensuring timely and successful delivery.
• Implementing quality control measures, maintaining high standards throughout the project.
• Legacy System Decommissioning following project completion.
• Providing training and knowledge transfer for the implemented solution.
• Post-implementation support and maintenance services as required.

Benefits

• Streamlining processes and workflows leads to improved efficiency and productivity.
• Optimising resources and minimising waste result in cost savings.
• Effective solutions can drive revenue growth through improved customer satisfaction.
• Leveraging innovative solutions and technologies can provide a competitive edge.
• Delivering high-quality services enhances the overall customer experience.
• Efficient planning and implementation processes enable faster deployments
• Proactively addressing risks reduces the likelihood of project delays.
• Scalable solutions can easily adapt to changing business needs.
• Investing in Plan, Design and Implement services delivers lasting value

£400 to £1,100 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daren.lawrence@flintmail.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

769767120296755

Contact

Daren Lawrence
07917770888
daren.lawrence@flintmail.com

Planning

• Planning service: Yes
• How the planning service works: Flint Technology Services approach to the implementation of project delivery services consists of a number of key steps:; ; Firstly, understanding the specific requirements and objectives of the project is critical, which is achieved through discussions, workshops and analysis. This shall allow the scope of the project to be identified, along with the desired outcomes, dependencies and constraints. Then, based upon these project requirements, Flint Technology Services shall propose a Design and Implementation service which meets both goals and objectives. ; ; A team with the required technical skills and capability shall be assembled depending upon the required technology. These may require Cloud, Virtualisation/Containerisation IP, Backhaul, WAN/MPLS, Fibre, Routing, Switching, Load-Balancing, Traffic-Management, Security, Firewall, Wi-Fi, Private 5G and Small Cell skills. The service shall be dimensioned in order to deliver the required Design documentation before then moving on to implementation. ; ; The implementation phase shall require the creation of a Method of Procedure, detailing how the product(s) or service(s) shall be deployed and ensure appropriate testing is carried out to validate the desired outcome. ; ; Stakeholder engagement throughout the planning process is essential for successful implementation to ensure effective communication during the planning stage, ensuring alignment for the implementation of the project delivery service.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Flint Technology Services approach to the Plan, Design and Implementation of migration services requires careful planning, coordination, and implementation to ensure a smooth transition from an existing system/service to another.; ; Firstly, a Discovery phase will be performed to assess the existing system and assess the changes that will be required in order to complete a successful migration. Such a migration could be as simple as a software upgrade or require the complete migration to a new platform including the migration of any data to that new environment. ; ; The Discovery phase will lead to the creation of a Design for the new solution which may require the selection of a range of products on order to deliver the required service. However, as part of this process consideration should be made regarding any compatibility issues which shall allow the migration to be successful. Any potential issues which may impact the migration shall need to be mitigated so far as practicable during the implementation phase.; ; The implementation shall ideally be verified within a representative environment, before then being rolled out across the remaining network/environment.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Flint Technology Services, measures the quality and performance of its Plan, Design and Implement services by assessing a number of metrics (KPI’s) to ensure the PDI delivery achieves desired outcomes and data network assurance.; ; Through the implementation of robust quality assurance processes throughout the implementation phase shall ensure that deliverables meet standards and business and technical requirements.; ; The monitoring of Service performance metrics and KPIs to track progress, such as the success of meeting defined milestones in accordance with the agreed project plan. Assessing any delays or deviations from the agreed plan will highlight any failures in meeting the agreed delivery dates. ; ; Conducting regular reviews and audits to ensure that project related documentation such as project plans and design documentation meet quality standards. ; ; Finally, capturing feedback from stakeholders can allow satisfaction with the project to be ascertained which can be used as part of continuous improvement for future deliveries.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 business day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: N/A
• Support levels: Support can be provided according to buyer requirements - Details available upon request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BS EN ISO/IEC 27001:2017
• ISO/IEC 27001 accreditation date: 09/05/2023
• What the ISO/IEC 27001 doesn’t cover: This ISO covers the following: Information security Management in the provision of ICT solutions to the Vendors and Operators primarily within the UK Telecommunications industry involving the planning, advice, training, project management and implementation of technical solutions by Flint UK Technology Services Ltd from our UK Registered office.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Flint Technology Services is committed to playing an active role in the global effort to combat climate change. Our dedication to sustainability is woven into the fabric of our operational policies and corporate ethos. Recognising the significant impact that everyday activities can have on the environment, we actively encourage and enforce policies aimed at reducing our carbon footprint. ; ; This includes the conscientious management of resources within our offices and facilities, such as turning off lights and electrical equipment when not in use to save energy and benefiting from water conservation measures by installing water coolers in the office.; ; The adoption of a hybrid working method significantly contributes to energy savings and reduces the need for employees to commute, thereby lowering their carbon footprint. As a result, our office is less frequently used to full capacity, resulting in improved efficiency and flexible management of resources such as: heating, cooling and lighting. ; ; Flint offers all employees the option to invest in Electric Vehicles (EV) as EV’s significantly contribute to the fight against climate change by reducing the reliance on fossil fuels, a major contributor of greenhouse gas emissions. EV’s operate on renewable energy sources making them a greener alternative than petrol or diesel vehicles. Furthermore, employees are encouraged to use greener transportation such as trains as opposed to driving petrol or diesel vehicles to promote environmental sustainability.; ; Through these actions, Flint Technology Services not only minimises its environmental impact but also sets a standard for responsible behaviour within the technology sector. Our approach reflects a deep-seated belief that small changes, when adopted collectively, can lead to substantial environmental benefits, aligning our business operations with the broader goal of safeguarding our planet for future generations.

  Covid-19 recovery

  As Flint continues to navigate through the aftermath of the COVID-19 pandemic, our COVID-19 recovery strategy focuses on addressing the direct and indirect impacts of the crisis on our services and stakeholders. ; ; Our approach encompasses the enhancement of our Health and Safety protocols, aimed at safeguarding both employees and clients. To facilitate this, we have implemented a hybrid working model wherein employees are only required to attend the office once per week, with the remaining 80% of their work performed remotely. ; ; Furthermore, to enhance team cohesion and boost morale, we have reintroduced team days out and various bonding activities, ensuring that our employees reconnect and strengthen their collaborative ties in a safe and enjoyable manner. In addition, our monthly town hall meetings play a pivotal role in fostering open communication and engagement across Flint, allowing employees to share insights, voice concerns and stay informed about company developments. ; ; Moreover, we offer robust health benefits through partnerships with AIG Smart Health and Vitality. These programmes provide tailored health advice, fitness tracking along with personalised fitness plans to help our team maintain optimal health during these challenging times. ; ; Our team recognises the critical importance of mental well-being, as a result we have invested in a dedicated team of mental health specialists offering personalised care, ensuring each employee receives the required support to their individual needs. Whether employees need support with coping strategies, therapeutic sessions, or ongoing counselling, our mental health support is designed to help employees navigate both personal and professional challenges effectively.

  Tackling economic inequality

  Economic inequality poses significant challenges to social cohesion and economic stability, requiring multifaceted strategies to address it, in addition it is essential to implement policies that promote access to education and healthcare, ensuring everyone has the opportunity to improve their economic status.; ; Flint Technology Services is actively contributing to the reduction of economic inequality by championing apprenticeship programmes that provide invaluable on-the-job training alongside a competitive wage. Our apprentices are not only equipped with technical expertise but also seamlessly integrated into the tech industry, enhancing their job prospects and potential for higher future earnings. ; ; A salary benchmarking exercise was conducted, taking into consideration the nature of each role. Salaries were referred according to either the geographical office location (within M25) or by industry specialism, such as technical roles. Any positions that were identified as falling below the established salary range were granted an additional increase to align them with market rates.; ; 3 years ago Flint introduced an enhanced cost living pay increase to all employees. Since its inception, we have consecutively paid these increases each year. Additionally, we provided all employees with access to an AAG Financial Education package. This initiative aims to empower employees by providing them with the knowledge and tools necessary to make informed financial decisions. By understanding how to effectively manage and maximise their earnings, employees can build a more secure financial future for themselves and their families.

  Equal opportunity

  Flint Technology Services is committed to fostering a culture of inclusivity and equality, central to our mission is the principle of providing fair and equal opportunities to all individuals, regardless of their background, identity, or circumstances. ; ; We implement this commitment through comprehensive transparent recruitment and promotion practices, ensuring that talent, effort and merit are the sole determinants of an individual's progression within the company. ; ; Our policies are designed to eliminate bias, promote diversity and create an environment where all employees feel valued, respected and empowered to reach their full potential. ; ; By actively working to dismantle barriers and championing individuals, Flint Technology Services not only enhances its operational excellence but also contributes to a more equitable and inclusive tech industry. Through these efforts, Flint strives to set a benchmark for fairness, recognising that our collective strength is magnified when every individual is given the chance to succeed.

  Wellbeing

  As an employee-owned business, at Flint Technology Services, we firmly believe that the wellbeing of our employees is paramount to our success. Our commitment to fostering a healthy, positive work environment is reflected in our wellbeing policy, designed to support the physical and mental health of all employees. ; ; We are committed to encouraging a work-life balance that cultivates both personal and professional development for every employee. To achieve this we introduced Vitality, an employee support service. Vitality promotes healthier lifestyle choices among employees through various initiatives such as rewards for exercising. Furthermore, employees also benefit from: 24/7 access to GP, physiotherapy and extensive medical cover.; ; Moreover Flint has also introduced AIG Smart Health, providing employees with: Access to specialist nutritionists to discuss dietary requirements, personalised 4 or 8 week programme design by sports coaches and nutrition experts, mental health support and counselling as well as a second opinion on medical conditions from world-leading experts; ; By actively promoting wellbeing through these initiatives, we empower our employees to excel both in and beyond the workplace. Affirming our belief that a satisfied team forms the foundation of a thriving company.

Pricing

• Price: £400 to £1,100 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daren.lawrence@flintmail.com. Tell them what format you need. It will help if you say what assistive technology you use.