Cloud Technology Solutions Ltd

CloudM Migrate for O365 or Google Workspace

CloudM Migrate gives customers the peace of mind that all their emails, archives, files, contacts and calendars will be migrated in a secure and simple way from a number of platforms to Office 365, Google Workspace and Dropbox.

Features

• File migration
• Calendar migration
• Email migration
• Contacts migration
• PST migration
• NSF migration
• Scalix migration
• IMAP migration
• Attachment migration
• Inbox migration

Benefits

• Quickly and accurately manage migration of data
• Securely move end user data
• Quickly enable users to access O365, G-Suite or Dropbox environments
• Minimal disruption
• Detailed reporting available
• Free pre-migration environment scan available

£7 a transaction

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alison.king@cts.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

769786050070667

Contact

Alison King
07847 302291
alison.king@cts.co

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Windows Server 8 / Windows Server 10/2012/2016
  • Microsoft .NET Framework 4.7.2
  • 2GHz 8 Core Processor or better
  • 200+GB Disk space
  • 16+GB Memory

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: (Basic Support); Service Requests (P4): Initial Response: 24 Hours | Updates*: 36 Hours; ; No standard support available on weekends, but can be requested at an additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: (Basic Support); P1: Initial Response: 2hrs | Updates*: 12 hours; ; P2: Initial Response: 8 hours | Updates*: 24 hours; ; P3: Initial Response: 12 Hours | Updates*: 36 Hours; ; P4: Initial Response: 24 Hours | Updates*: 36 Hours; ; Free Support Service; ; Support provided by Software Support Engineers (1st, 2nd & 3rd Line)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Access to get started guides and best practice tips through our Knowledge Base.; ; Managed Migration service available at additional cost which covers the whole migration process and consultation on end user engagement.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data is migrated to the destination platform not held within the migration tool.
• End-of-contract process: Migration licences are valid for 12 months after purchase and migration can be re-run for the same configuration infinitely until licenses expire. Extension of license validity is subject to additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Accessed via a webpage, all actions can be completed from all modern web browsers
• Accessibility standards: None or don’t know
• Description of accessibility: Accessed via a webpage, all actions can be completed from all modern web browsers
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: The CloudM Migrate API is a software intermediary tool that allows third party applications (usually developed by you as the customer) to communicate with CloudM Migrate.; ; This allows you to run migration processes from your own application, without requiring you to log in to CloudM Migrate. https://support.cloudm.co/hc/en-us/articles/360013416999-How-to-setup-integration-with-the-CloudM-Migrate-API
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Source and destination platforms for the data migration. User lists for the migration and configuration options for the migration project.

Scaling

• Independence of resources: CloudM Migrate provides a way of performing migrations across multiple servers. Using CloudM Migrate in this way can scale your migrations to a huge scale, all controlled from a single user interface on one machine. True multi-server migrations at a massive scale are possible. There may also be situations where it is more appropriate to run CloudM Migrate on a single server.

Analytics

• Service usage metrics: Yes
• Metrics types: Users - You can view number of users that have been migrated (out of the total number of users to migrate) and see a graph that shows the progression over period of time.; Success Rate - Percentage of user migrations that have been successful.; Speed - Current speed of your migration (based on your internet connection). Speed shown in kilobytes p/s and items p/s.; Running time - Current amount of time migration has been running for. Only includes time where the migration is practically taking place. Does not include paused migrations or time between completed migrations.; https://support.cloudm.co/hc/en-us/articles/360014624479-Projects-Page-Dashboard-section; ; Migrate API https://support.cloudm.co/hc/en-us/articles/360013416999-How-to-setup-integration-with-the-CloudM-Migrate-API
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest is all secured in Google or Microsoft data centres. This data is protected by the individual vendors security protocols.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data is migrated to the destination platform not held within the migration tool.
• Data export formats: Other
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We currently have no published SLA for availability.
• Approach to resilience: Designed to operate within Microsoft and Azure public cloud the underlying architecture is resilient by design as detailed here: https://cloud.google.com/solutions/scalable-and-resilient-apps; ; https://azure.microsoft.com/en-gb/features/resiliency/
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Access to management and support information is controlled using federated SSO incorporating 2FA login.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Access to management and support information is controlled using federated SSO incorporating 2FA login.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QSL
• ISO/IEC 27001 accreditation date: 11/12/2021
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information Security Policy here:; ; https://drive.google.com/file/d/1-NRJZ8rkvkFhEO9NI7KN9qZ9qnt4fnmA/view?usp=sharing

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Software version control is integrated into the software release process. After changes are completed, reviewed, and accepted, a new baseline is established and the software inventory is updated. Security characteristics of software installed and maintained are assessed including modifications of initial default passwords and initial parameter settings. Software changes made or software products modified or installed are tested to ensure established security conditions are still in force after the change.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Vulnerabilities are discovered using a 3rd party commercial software package. The vulnerabilities are then ranked and based on the level of risk and how critical they are, they are remediated within a specified time period. For example, zero day vulnerabilities are fixed the same day.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is implemented via a combination of automated alerting and proactive log monitoring.; ; All incidents are responded to based upon priority.
• Incident management type: Supplier-defined controls
• Incident management approach: All incidents are managed through JIRA ticketing system to give a full audit history for each incident.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Environmental - Effective stewardship of the environment; ; Our Environmental Board focus their time on making our business more sustainable and educating our people to live more sustainably in their personal lives. The team have worked to implement changes in our offices, working with building managers to ensure the proper recycling of materials, building an environmental procurement policy to ensure that our suppliers are playing their part, and even implementing a ‘offset your commute’ programme which everyone in the organisation can participate in to ensure carbon neutrality in their commutes.
• Tackling economic inequality:

  Tackling economic inequality

  Economic inequality - Create new jobs and new skills; ; We work with a small number of partners, such as colleges, universities and training providers working with a focus on people who face barriers to employment or live in deprived areas. We provide free one-day workshops to the learners to help them realise their potential of working in cloud technologies. In addition, we take on a cohort of 6 learners each year and provide them with a fast track into our data and platform engineering teams.
• Equal opportunity:

  Equal opportunity

  Equal opportunity - Tackle workforce inequality; ; Our DEI committee have been working to improve diversity, equity and inclusion across the tech landscape. Whilst we work to always improve the conditions of our own business (eg. implementing a diversity-focused leadership programme, gender neutral parental policies and creating “lunch and learns” to share experiences from different backgrounds with the aim to reduce polarisation), we’re also working to diversify the wider tech community by offering free introduction to GCP workshops to communities and learners from under-represented backgrounds. We also work without partnerships providing funding, talks, mentors and connections to inspire and attract talent into our industry.
• Wellbeing:

  Wellbeing

  Wellbeing - Improve health and wellbeing; ; We have built a wellbeing ‘web’ of support to ensure a rounded approach to assist our employees. This includes;; ; Maintenance strategies; such as free yoga, fitness classes and football, as well as a resource centre and toolkit to help with mindfulness, stress management and meditation to ensure people are looking after their wellbeing day to day. We also support peoples’ financial wellbeing by providing a financial advisor free of charge and during the working day to all employees.; ; Management strategies; such as training and deploying of mental health mascots into the business. These are our key contacts for people who are struggling to self-manage their wellbeing using the above strategies. If the support required is deeper or too personal to share with a colleague, we also have an employee assistance programme with financial, legal and health experts at hand.; ; Crisis strategies; such as our fully covered and maximum level private health insurance including physical therapies, full treatment plans and unlimited mental therapies and cancer treatment.

Pricing

• Price: £7 a transaction
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 2 full CloudM Migrate licenses valid for 30 days. Further licenses can be requested for testing environments.
• Link to free trial: https://cloudm.co/product/migrate/pricing/migrate-self-hosted/free-trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alison.king@cts.co. Tell them what format you need. It will help if you say what assistive technology you use.