XTRAVIRT LIMITED

Microsoft 365

Microsoft 365 CSP Licensing provides subscription-based access to Microsoft 365 applications and services through the Microsoft Cloud Solution Provider (CSP) programme. The service enables customers to procure, assign, and manage Microsoft 365 licences on a flexible subscription basis.

Features

• Subscription-based Microsoft 365 licensing through Cloud Solution Provider programme
• Access to Microsoft 365 productivity and collaboration applications
• Email services using Exchange Online
• Team collaboration using Microsoft Teams
• Document storage and collaboration using SharePoint and OneDrive
• Identity and access management via Microsoft Entra ID
• Security and compliance features based on selected licence plans
• Licence assignment and management through Microsoft admin portals
• Continuous feature updates delivered by Microsoft
• Secure access to services over the public internet

Benefits

• Enables rapid onboarding of users with flexible licence assignment
• Improves collaboration across teams using shared cloud-based tools
• Reduces administrative effort through centralised licence management
• Supports secure remote working from any internet-connected device
• Keeps users productive with continuously updated applications
• Scales licensing quickly to match organisational changes
• Simplifies access to email, documents, and collaboration tools
• Reduces upfront costs through subscription-based licensing
• Improves security posture using built-in identity and compliance features
• Supports modern working practices across locations and devices

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@xtravirt.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

769939448147318

Contact

Chris Willliams
08004880038
accounts@xtravirt.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service provides Microsoft 365 subscription licences only and does not include configuration, administration, or managed support unless separately contracted. Service availability, features, and update schedules are governed by Microsoft. Access to the service requires internet connectivity and supported end-user devices. Licence changes and cancellations are subject to Microsoft Cloud Solution Provider programme rules and subscription terms.
• System requirements:
  • Active Microsoft 365 subscription purchased through CSP
  • Supported web browser for accessing Microsoft 365 services
  • Internet connectivity for accessing cloud-hosted applications
  • Supported desktop or mobile operating systems for Microsoft apps
  • Microsoft Entra ID tenant for identity and access management
  • User accounts provisioned within Microsoft 365 tenant
  • Supported email clients or web access for Exchange Online
  • Devices meeting Microsoft 365 application system requirements
  • Appropriate security controls on end-user devices
  • Administrator access to Microsoft 365 admin portal

User support

• Email or online ticketing support: Yes
• Support response times: Esponses are provided during UK business hours, Monday to Friday, 09:00–17:00, excluding Bank Holidays.; ; General enquiries and licence requests are acknowledged within one business day. There is no separate weekend response commitment for this licence-only service.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: This service provides licence-only support for Microsoft 365 under the Cloud Solution Provider (CSP) model.; ; Support covers subscription management activities, including licence ordering, assignment, changes, billing queries, and renewal management. It does not include technical configuration, administration, or troubleshooting of Microsoft 365 workloads unless separately contracted under a managed service.; ; All licence-related support is included in the service price. There are no tiered support levels for this offering. Any additional technical support, advisory services, or managed Microsoft 365 services are offered separately and priced outside this service.; ; The service does not include a named Technical Account Manager or dedicated Cloud Support Engineer. Escalation to Microsoft is performed in line with CSP processes where required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users start using the service through licence provisioning and onboarding support.; ; The supplier assists with initial Microsoft 365 tenant setup where required, licence assignment, and access to Microsoft admin portals. Online documentation and guidance are provided to explain licence options, subscription management, and billing.; ; Training, configuration, and day-to-day administration of Microsoft 365 services are not included in this licence-only service but can be purchased separately as managed or professional services if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends, users retain full access to their Microsoft 365 tenant and data in line with Microsoft CSP terms.; ; Data extraction is performed directly by the customer using Microsoft 365 tools and admin portals. Users can export email, files, and content using Microsoft-supported export, migration, and eDiscovery features. The supplier does not hold or process customer data and does not restrict data export.
• End-of-contract process: At the end of the contract, Microsoft 365 licences are cancelled, reduced, or transferred in accordance with Microsoft Cloud Solution Provider terms and the agreed notice period.; ; The service price includes licence provisioning, subscription management, and billing up to the contract end date. No data migration, export assistance, or technical configuration is included. Any optional services such as migration support, tenant transition assistance, or extended licence management are available at additional cost under a separate agreement.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile devices can operate via a dedicated secure connection. This can be included in your Mobile Device Management (MDM) deployment
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Accessed via a web browser to our secure ISO27001 accredited and GDPR compliant cloud service. We can also provide on-site services if required.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The supplier has not carried out independent accessibility testing with users of assistive technology for this service. Accessibility testing, validation, and continuous improvement of the service interface are performed by Microsoft as part of its product development and assurance processes. Microsoft publishes accessibility documentation, including Accessibility Conformance Reports (ACRs), which customers can reference to understand supported assistive technologies and accessibility features.
• API: Yes
• What users can and can't do using the API: Users can interact with Microsoft 365 using Microsoft-provided APIs.; ; Users can:; ; Assign, update, and remove Microsoft 365 licences programmatically; ; Manage users and groups through supported identity APIs; ; Query licence usage, subscriptions, and service status; ; Automate user onboarding and offboarding processes; ; Users cannot:; ; Bypass Microsoft licence terms or CSP rules; ; Access services or features not included in purchased licences; ; Change Microsoft platform behaviour or service availability; ; Override Microsoft security, identity, or compliance controls; ; Initial tenant setup is performed through Microsoft onboarding processes. Ongoing changes through APIs are limited to published Microsoft API capabilities and role-based permissions.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise the service by selecting Microsoft 365 licence plans, assigning licences to users, and enabling or disabling features available within those licences. Customisation is performed using Microsoft 365 admin tools and APIs, subject to Microsoft licence terms and permissions.

Scaling

• Independence of resources: Microsoft 365 is delivered as a multi-tenant cloud service operated by Microsoft. Resource isolation, capacity management, and performance controls are implemented and managed by Microsoft. The supplier does not host or operate shared infrastructure and does not influence resource allocation between tenants.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics are provided through Microsoft 365. Metrics include licence consumption, assigned versus available licences, active users, service health status, and basic usage indicators for in-scope services. Metrics are informational and reflect Microsoft-provided reporting only. The supplier does not generate independent service usage metrics for this licence-only service.; ; How do you provide service metrics?; ; Real-time dashboards; ; Reports on request; ; Metrics are accessed via Microsoft admin portals and reporting tools.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Broadcom (VMware), Omnissa, Veeam, Google, AWS, Dell, HP, Dynatrace, Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users export their data directly from Microsoft 365 using Microsoft-provided tools and services.; ; Data can be exported through Microsoft 365 admin portals, eDiscovery tools, migration utilities, and supported APIs. Exports are performed by the customer within their tenant and remain under customer control. The supplier does not access, restrict, or mediate customer data exports.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PST (Exchange mailbox exports)
  • EML (email message exports)
  • PDF (documents and reports)
  • ZIP (bulk file exports)
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • PST (Exchange mailbox imports)
  • EML (email message imports)
  • DOCX (documents)
  • XLSX (spreadsheets)
  • PPTX (presentations)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft 365 availability is governed by the Microsoft 365 service level agreements, not by the supplier.; ; Microsoft provides a financially backed uptime SLA, typically 99.9% monthly availability, depending on the specific Microsoft 365 service (for example Exchange Online, SharePoint Online, Teams). Availability is measured by Microsoft using its published definitions and monitoring systems.; ; If Microsoft does not meet the applicable SLA, customers may be eligible for service credits in accordance with Microsoft’s published SLA terms. Service credits are applied by Microsoft and calculated as a percentage of the affected subscription charges.; ; The supplier does not provide an additional availability guarantee beyond the Microsoft SLA and does not issue refunds independently of Microsoft’s service credit process.
• Approach to resilience: Microsoft 365 is delivered from globally distributed, highly available datacentres designed with redundancy across compute, storage, and networking layers. Services are architected to tolerate component and site failures through automated failover, data replication, and continuous monitoring.; ; Microsoft operates multiple datacentres per region and uses resilient service architectures to minimise the impact of hardware, network, or software failures. Capacity planning, routine testing, and incident response processes are in place to maintain service continuity.; ; The supplier does not operate datacentres or control platform resilience. Further technical detail on Microsoft’s datacentre resilience and architecture is available from Microsoft on request.
• Outage reporting: Crosoft provides a public service health dashboard through the Microsoft 365 Admin Center, showing current status, incidents, and planned maintenance.; ; Service health information is also available via Microsoft APIs, enabling programmatic access to incident and advisory data.; ; Email notifications are issued by Microsoft to tenant administrators for relevant incidents and service advisories. The supplier does not operate a separate outage reporting system for this licence-only service.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and authenticated user accounts.; ; Management access to Microsoft 365 admin portals is controlled by customer-defined roles and permissions within Microsoft Entra ID. Privileged access is limited to authorised administrators and can be protected using multi-factor authentication and conditional access policies.; ; Access to supplier support channels is restricted to named customer contacts. Support requests are submitted through authenticated email or the service desk. Permissions are reviewed periodically to ensure only authorised users can raise, view, or manage support tickets.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The organisation operates a formal information security management framework aligned to ISO/IEC 27001.; ; Information security policies cover risk management, access control, incident management, supplier assurance, data protection, and change management. Policies are approved at board level and owned by a designated senior security lead with authority across all services.; ; Compliance is enforced through documented procedures, role-based responsibilities, mandatory staff training, and periodic internal reviews. Adherence is monitored via audits, risk assessments, and management reporting. Non-compliance and security incidents are escalated through defined governance and reporting channels, with corrective actions tracked to closure.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management for this service is governed by the supplier’s internal service management processes, aligned to ISO/IEC 20000. Platform-level configuration and change processes for Microsoft 365 are managed separately by Microsoft under its own operational and security standards.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The organisation operates vulnerability management processes certified under Cyber Essentials Plus, supported by controls aligned to ISO/IEC 27001. These processes cover vulnerability identification, remediation, patching, and independent external assessment. Platform-level vulnerability management for Microsoft 365 is performed by Microsoft under its own certified security processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The organisation operates protective monitoring aligned to ISO/IEC 27001 and Cyber Essentials Plus.; ; Potential compromises are identified through endpoint protection, log review, access monitoring, and alerting from security tooling. Alerts are reviewed by authorised personnel and assessed against defined incident criteria.; ; When a potential compromise is identified, the incident response process is triggered. Actions include containment, investigation, escalation, and coordination with affected third parties where relevant, including Microsoft if the issue relates to the platform.; ; Response times are risk-based. Critical security incidents are investigated immediately during business hours, with out-of-hours escalation procedures in place where required.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The organisation operates a documented incident management process aligned to ISO/IEC 27001 and ISO/IEC 20000.; ; Pre-defined procedures exist for common incident types, including security events, service disruption, and data protection incidents. Users report incidents through the service desk using email or the ticketing system provided during onboarding.; ; Incidents are logged, prioritised, and managed through defined escalation paths. Incident updates and final reports are provided to customers through the service desk, with post-incident summaries issued where appropriate.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.5%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Ltd
• ISO/IEC 27001 accreditation date: Thursday 31 July 2025
• What the ISO/IEC 27001 doesn’t cover: Cloud services for which the Supplier is a reseller
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certification Ltd
• ISO 9001 accreditation date: Tuesday 2 July 2024
• What the ISO 9001 doesn’t cover: Cloud services for which the Supplier is a reseller
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 39171213-70be-4397-ae05-34d43f1940bf
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 80b97068-b96b-4d11-bd33-1ecd32fe3c29
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@xtravirt.com. Tell them what format you need. It will help if you say what assistive technology you use.