Bentley Systems (UK) Limited

SYNCHRO - Construction Management Solution

SYNCHRO offers a comprehensive digital construction management solution and it includes:
•SYNCHRO Field: Real-time data capture and communication for on-site productivity.
•SYNCHRO Control: Customizable project management with integrated data sources.
•SYNCHRO Perform: Field-based insights for enhanced project leadership visibility.
•SYNCHRO 4D: Advanced civil infrastructure planning with model-based simulations.

Features

• Field: Data capture of construction actions in the field
• Field: RFI, Issues, Observations, Inspections, and Daily Logs
• Field: Models, Maps, Plan Sheets, report view of project
• Control: Construction project management
• Control: Dashboards, reports, and issue lists
• Control: Access from anywhere, anytime
• Perform: Data capture of construction actions for reporting and analytics
• 4D: 4D model design, sequencing and visualization.
• 4D: Resource management.
• 4D: Complete collaboration on 4D design, construction and handover.

Benefits

• Field: Access CDE project documentation; reduce decision-making wait times
• Field: Digitally capture field info; model and sheet plan access.
• Field: Streamline construction administration; enhance site content management efficiency.
• Control: Centralize projectinfo in a single hub; manage inspection forms.
• Control: Define model background for context; track issues via dashboards.
• Control: Access CDE project documentation; streamline project control processes.
• Perform: Aggregate and report on project performance accurately and promptly.
• 4D: Plan and track projects with model-based 4D planning.
• 4D: Solve time-cost issues; enhance collaboration with real-time 4D.
• 4D: Boost safety, reduce risks with early warnings.

£3,571 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

770193419192797

Contact

Nick Niknam
+44 7766 388848
gcloud@bentley.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: SYNCHRO Field Only; Available on mobile devices running Android or iOS.
• System requirements: All requirements covered with the offered service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA is within 24 hours on business days. Weekends not included
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support sent to 1 repository, support escalated through tiers.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: SYNCHRO Field; Access to free online training and help documentation is included, paid training (either onsite or remote) is available.; ; SYNCHRO Control/4D; Access to free online training and help documentation, including in-app contextual help, is included, paid-training (either onsite or remote) is available.; ; SYNCHRO Perform; Preliminary configuration comes with live (in-person or online) professional services. On-going training can be accessed through free online resources or additional paid professional services training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats:
  • PDF
  • Online videos
  • In-app guides
• End-of-contract data extraction: Documents can be downloaded in the same format, data can be extracted to PDF at no additional cost.
• End-of-contract process: Documents can be downloaded in the same format; data can be extracted to PDF and CSV at no additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: SYNCHRO 4D/Field; Not designed to work on mobile devices; ; SYNCHRO Control; Pages and menus are made more easily readable for smaller screens.; ; SYNCHRO Perform; Pages and menus are made more easily readable for smaller screens. Not all capabilities available on web are available on mobile for optimum user-experience.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: SYNCHRO Field does not have API; ; SYNCHRO uses the Bentley iTwins public API, which allows users to create, review and report on information from SYNCHRO projects using API calls, as well as integrate with third party applications. Limitations are based on user permissions and roles as per their organisation configuration. Authorised users can access data from the system for reporting, as well as update information and create new data points.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Systems are logically separated in a virtual cloud environment. All systems are monitored in real-time for performance and availability.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage via Bentley licensing server can be self-reported. In addition, hosted systems will provide a quarterly feature usage report. Feature usage reports include up to 60 features based on usage of those features. A real-time dashboard for usage is provided while feature usage reports are emailed quarterly.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: Encryption via AES-258
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: SYNCHRO Field/Control; Bentley can extract all data through our API. An extract may be performed by a user who has corresponding reading rights on the project. We also support exporting the data to the database, however, it is limited (geometry is not involved). ; We can export schedule information in xml (MSP, P6); SDEF; 3D information (3d pdf, dwf, dwfx, fbx – also containing animation, dae (collada), u3d, bim); 4D data in ifc (i.e. schedule, 3D data, assignments); data in Excel tables (schedule, assignments, resource tables). Some enumerated formats are opened or free skds are provided.; ; SYNCHRO Perform/4D; Dedicated functions
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SYNCHRO Field: Other - Native file formats
  • SYNCHRO Control: CSV and other - Native file formats
  • SYNCHRO Perform: CSV, XLSX, PDF
  • SYNCHRO 4D: Other - SP files - SYNCHRO models
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • SYNCHRO Field/Control: Other - Any document format can be uploaded
  • SYNCHRO Field/Control: 3D/4D models accessed from Bentley iModel hub
  • SYNCHRO 4D: Other - SP files - SYNCHRO models
  • SYNCHRO Perform: CSV, XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: HTTPS
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Logging of service, user, file integrity monitoring, and network intrusion detection are logged and correlated to detect suspicious network behaviour. Bentley and Azure provide tools to protect against data leaks. IT tools such as CrowdStrike are used to detect suspicious activity and protect against data leaks.

Availability and resilience

• Guaranteed availability: No formal SLA, but the service has an availability target of 99.9%
• Approach to resilience: All services are deployed in a fully redundant configuration within fully redundant data centres meaning that any failure of equipment, service provider or software service will result in zero, or minimal, impact to the overall service.
• Outage reporting: Planned and unplanned outage notification emails are sent to registered users for affected systems.

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Bentley follows a role based access (RBAC) process to approve and review all access to infrastructure and data. Bentley has controls in place to restrict access, provide separation of duties, enforce role-based access and has a least privilege access principle. Segregation of duties is split by tasks upon the individual responsible group.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: Bentley follows a role based access (RBAC) process to approve and review all access to infrastructure and data. Bentley has controls in place to restrict access, provide separation of duties, enforce role-based access and has a least privilege access principle. Segregation of duties is split by tasks upon the individual responsible group. In order for any Bentley administrator to access a system using this account they must be on a Bentley network. Non Bentley network access (via RDP) has Two Factor Authentication in place.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001:2013 certification for Bentley Managed Services platform
  • ISO 27001:2013 is not applicable to the platform hosting SYNCHRO
  • Company-wide ISO27001 certification in progress - expected completion Q1 2025

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: SYNCHRO Field/Perform/4D ; ; Bentley's Data Security Architecture is designed using industry standards and best practices such as NIST. Bentley's SYNCHRO platform is SOC 2 audited and compliant.; ; SYNCHRO Control ; Not applicable
• Information security policies and processes: Information Security policies are designed utilising ISO 27001, SSAE16, ITIL and CSA frameworks. Several SaaS offerings are ISO 27001 certified and others are SOC2 certified. All Bentley colleagues are required to review and acknowledge Bentley's Information Security Policy upon hire and thereafter annually. The policies themselves are emailed out at least annually and reside permanently on Bentley's intranet site for quick retrieval.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Configuration and Change Management follow the ITIL framework and policies and procedures are documented with various security standards. All SaaS offerings go through a cloud approval process and are scanned for vulnerabilities prior to production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is conducted through various technologies internal and external to the Bentley network. Threats are identified using industry standard listings and patches/updates are applied at least monthly, or as needed, based on criticality.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: IDS/IPS is active on the network perimeter and on selected systems under the scope for SOC2 certifications. Bentley has an Incident Management Service Plan that includes cybersecurity events.; Bentley can quarantine any system on demand and will do so based on its incident response process. In the event of an incident, Bentley's incident response plan is compliant with GDPR requirements. Information security events will be assessed and a decision will be made if the event should be considered a security incident. Reporting requirements shall align with the corporate Incident Response Plan.
• Incident management type: Supplier-defined controls
• Incident management approach: The Incident Management process covers all aspects of a potential incident from start to finish with defined procedures and colleague involvement. Common events are handled depending on severity, users have multiple methods of reporting and reports are provided as part of the incident management procedure.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Bentley is more than a software company — we are engaged members of the global community dedicated to advancing the world’s infrastructure. Our success is determined by the skills, dedication, and involvement of extraordinary Bentley colleagues and users around the world. ; Advancing infrastructure is key to addressing climate change and other environmental challenges and is essential to sustaining economies and improving quality of life. We are proud to support this essential work of our users through our products and expertise in infrastructure engineering software. ; Bentley has been focused on sustaining and advancing infrastructure since our founding. Building on our 40-year history of positive impact, we are embedding Environmental, Social, and Governance (ESG) priorities across our business. ; ; Bentley embraces our responsibility for minimizing our environmental impact. We seek to reduce our footprint even as we work to increase the size of our handprint. Through many measures, we are working to reduce carbon emissions across our operations, advance a strong climate strategy, and fortify the culture of sustainability within our global teams. ; Bentley’s Environmental Policy (https://www.bentley.com/legal/environmental-policy/) governs our enterprise environmental management practices and details our commitment to environmental responsibility, including the ways in which we expect our colleagues, visitors, vendors, and suppliers to help drive progress towards our environmental goals and priorities. We aim to be a model for best practices in environmental stewardship and in 2023 took addition steps to reduce the environmental impacts in our business. ; ; In 2023, Bentley:; • Received SBTi approval for near-term (2030) decarbonization targets.; • Developed and launched two Bentley-specific educational pathways courses on sustainability for colleagues.; • Expanded our environmental management team and monitoring solutions.; • Implemented a new travel platform to monitor related emissions in real time and inform our Travel with Purpose Policy.

  Covid-19 recovery

  Our colleagues are essential in driving Bentley’s continued success. Our talent strategy focuses on creating an environment where our colleagues can develop their careers in an inclusive and engaging workplace – one where they feel energized to realize their full potential and talents while making a positive impact by advancing the world’s infrastructure. Our Social strategy focuses on supporting our colleagues, who foster our innovative and welcoming culture, support our communities, and inspire future infrastructure professionals. ; ; In 2023, Bentley:; • Entered a first-of-its-kind partnership with Engineers Without Borders (EWB) International that includes five years of core funding and executive insights. ; • Launch of iTwin4Good and Your Voice, Your Action competitions, encouraging the next generation of infrastructure engineers. ; • Prioritized colleague wellness through two first-time events: OCTO Wellness Challenge and Mental Health Week. ; • USD 500,000 in STEM-related giving in the Bentley headquarters community ; ; The Infrastructure Empowered Workforce Plan (IEWP) is our global strategy enabling managers and colleagues to make responsible and effective choices on the right balance between working from the office and remotely. The IEWP strategy is built on these key principles: ; • A solid foundation of trust and accountability ; • A focus on support and flexibility ; • The belief that meaningful collaboration creates success for all of us ; ; In 2023, we formalized the IEWP strategy to ensure all colleagues had the flexibility to succeed whether working from home, in a Bentley office, or in a hybrid environment. Part of the process included launching a hardware update program where colleagues were equipped with state-of-the-art technology, regardless of where they were working from. Colleague feedback also led to plans for increased collaboration and meaningful connections both in person and virtually in 2024.

  Tackling economic inequality

  At Bentley, our colleagues come from many cultures and backgrounds. They are based in 45 countries around the world and speak 66 languages. All these colleagues contribute their own unique and valued perspectives that drive our success as an organization. We empower colleagues to be highly productive and own their work and careers by supporting an environment where all colleagues feel heard, valued, represented, and welcomed. ; ; We continue to expand and deepen our commitment to Diversity, Equity, and Inclusion (DEI) through programming, offerings, and partnerships that allow us to grow a more diverse, more inclusive, and more innovative workforce that is helping to shape the world’s infrastructure. ; While our priorities did not change in 2023, we focused more on supporting colleagues to take the lead in their own growth, leadership, and community-building efforts. We announced an increased budget for colleague resource groups and compensation for group leaders to show our appreciation for their incredible work in supporting a workplace that values belonging. Our renewed focus on philanthropy and impact encourages colleagues to look internally and extends their support for communities. ; ; Bentley’s Inclusion, Diversity, and Equity Alliance (IDEA) Program includes resource groups that allow colleagues to join peers from across the business and the globe to build community and foster diversity and inclusion. Since 2020, these colleague-led groups have provided a safe space for Bentley colleagues to have courageous conversations, propose changes to our culture, and create a sense of community. In 2023, IDEA programming continued to be a critical resource for support and education. Members of Bentley’s executive management have been key partners for providing access to resources and our leadership team. IDEA includes six colleague resource groups: OpenAbilities, OpenPride, People of Color in the U.S. (POCUS), Women at Bentley, Veterans at Bentley, and IDEA India.

  Equal opportunity

  Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) documents provide additional information about your rights as an applicant under the law.; ; Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination - https://www.bentley.com/wp-content/uploads/Bentley-EEOAA-Statement-of-Policy.pdf; Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice - https://www.bentley.com/wp-content/uploads/E-Verify-Poster.pdf

  Wellbeing

  Core to Bentley’s health and wellness programs is My Wellbeing, promoting health-related initiatives where the outcomes strengthen engagement so that colleagues around the world can share resources and ideas to inspire healthy living. ; ; In 2023, Bentley’s wellness programs focused on supporting the mental health of colleagues and ensuring a healthy work-life balance. We prioritized colleague wellness by reminding colleagues regularly to take time off to rest and unwind outside of work, facilitating our inaugural Bentley Mental Health Week, and continuing a focus on the Mental Health First Aid Program (https://mhfainternational.org/). Bentley Mental Health week encouraged self-reflection, highlighting real stories of mental health in the workplace, promoting internal and external resources, and encouraging team and individual activities focused on mental health. To further engage our colleagues, we encouraged colleagues to complete a Mental Health Awareness quiz and donated USD 500 to a qualified nonprofit mental health charity, chosen by a participating colleague. ; One popular wellness initiative posed the question: could 300 Bentley colleagues collectively walk, run, and cycle around the globe in a month? The goal of the first OCTO (Office of the Chief Technology Officer) Wellness Challenge was to get colleagues moving outdoors with the bonus that if they together travelled approximately 40,000 kilometers around the globe, Bentley would donate USD 5,000 to Water for People. Seventy-seven teams of colleagues participated, collaborating on a fitness app to share photos of inspirational locales, examples of #wellnessatwork, and engage in friendly competition. Colleagues met the initial 40,000-kilometer goal within 10 days. By the close of the month, participants had run the equivalent of 221 marathons, walked the length of the Great Wall of China six times over, and cycled the distance of the Tour de France nine times. The challenge embodied the #OneBentley spirit and raised USD 12,500 for Water for People.

Pricing

• Price: £3,571 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: SYNCHRO Field/Control/4D; Any user can initiate a free trial project without entering any payment details. The project is live for 30 days and includes the system’s full functionality with no limitations. The trial project is accessible for 30 days, at which time it is deactivated.
• Link to free trial: https://construction.bentley.com/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.