PANACEA NETWORKING LIMITED

Panacea Care - Managed Service Solutions For Extreme Networks

Managed networking services built on Extreme Networks, including cloud-managed switching, wireless, fabric, SD-WAN and security. SLA-backed support from certified engineers, delivering resilient, automated and cost-efficient connectivity.

Features

• Extreme Networks cloud managed networking: switching, enterprise wireless, fabric, SD-WAN.
• SLA-backed support tiers with defined incident response time targets.
• Proactive network performance monitoring and optimisation, with detailed service reports.
• Automated provisioning and zero-touch device deployment for managed networks.
• Identity-based security, fabric networking and network segmentation controls.
• Centralised cloud management, with regular patching and automated vendor updates.
• Flexible onboarding, migration and offboarding for Panacea managed networking services.
• Daily system backups, BCDR plan and tested recovery procedures.
• ISO 27001, ISO 9001, ISO 14001, Cyber Essentials Plus certified.
• Tailored network design, training, consultancy and professional services.

Benefits

• Reduce network downtime and maintain network service stability.
• Reduce admin effort through automated network configuration and central visibility.
• Reduce operational costs with cloud managed networking and SD-WAN.
• Increase security using identity-based access and network segmentation controls.
• Improve network performance with proactive monitoring and network optimisation.
• Speed network deployment with zero-touch provisioning and workflow automation.
• Provide trusted Extreme Networks support from vendor accredited engineers.
• Support ISO compliance and UK security standards for networks.
• Enable flexible network scaling as connectivity and performance requirements grow.
• Support continuity with daily backups, recovery plans and BCDR testing.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mflammia@panacea-networking.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

770350578585458

Contact

Martin Flammia
07957 809648
mflammia@panacea-networking.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
  • IT service management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Service scope is defined by the selected SLA tier, which sets supported locations, coverage hours and maximum Time to Engage (response) targets for incidents. Standard tiers include remote support for Extreme Networks switching, wireless, fabric and SD-WAN platforms within the agreed environment. Enhanced tiers add proactive monitoring and optional GSM out-of-band serial access for critical devices so we can triage more quickly during network isolation events. We operate on a reasonable endeavours basis for restoration and workarounds, and P1 Time to Engage targets are backed by service credits if we miss them.
• System requirements:
  • Reliable internet connectivity for cloud-hosted services
  • Secure remote access via VPN or management portal
  • Supported hardware under current vendor support contracts
  • Nominated customer contacts for escalation and reviews
  • Devices running recommended firmware and patch levels
  • Up-to-date browsers and operating systems for portals
  • Accurate network documentation and configuration baselines provided
  • Suitable on-site workspace and safe access for engineers
  • Compliance with GDPR and data security responsibilities
  • Customer cooperation for planned changes and coordination

User support

• Email or online ticketing support: Yes
• Support response times: We provide SLA-backed initial response (acknowledgement) times by incident priority (P1 to P4), based on the support tier and hours purchased. Coverage options are Essential 8x5 (Mon to Fri, 9am to 5pm), Waking 16x5 (Mon to Fri, 8am to midnight), Extended 8x7 (Mon to Sun, 9am to 5pm), Prime 16x7 (Mon to Sun, 8am to midnight), and Complete 24x7 (all hours). Standard P1: 4h, 3h, 2h, 1.5h, 1h. Enhanced P1: 2h, 1.5h, 1h, 1h, 1h. P2 to P4 targets improve by tier.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Panacea provides SLA-backed support through five service levels: Essential, Waking, Extended, Prime and Complete. Coverage ranges from business-hours 8x5 (Essential) and extended-hours 16x5 (Waking), through 8x7 (Extended) and 16x7 (Prime), up to full 24x7 cover with Complete. Each tier defines incident response (Time to Engage) targets appropriate to the coverage window. Customers can also choose Standard or Enhanced options, which provide faster response targets and additional features.; ; Pricing is unit-based and depends on the chosen coverage window, enhancement level and environment size, as set out in the Panacea Care Pricing (Managed Service Solutions For Extreme Networks).; ; Support is delivered directly by Panacea’s certified Extreme Networks engineers, with escalation paths to senior specialists for complex incidents. On-site engineer attendance is available according to the agreed SLA, with dispatch times typically ranging from next business day to four hours.; ; This flexible model enables organisations to align support costs with criticality, maintaining predictable spend and high service availability.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Panacea provides structured onboarding tailored to each customer. We begin with a discovery and design workshop to capture requirements, followed by configuration of ExtremeCloud™ IQ, network devices, and security policies. Customers are provided with user documentation, quick start guides, and access to the online support portal.; ; Training is available in multiple formats, including remote sessions, recorded walkthroughs, and onsite workshops where required. Administrators are shown how to access dashboards, and CLI, while end-users receive clear instructions for accessing Wi-Fi and related services.; ; Panacea engineers remain available throughout onboarding to provide guidance and ensure a smooth transition. Offboarding is supported by configuration handover, export of documentation, and secure decommissioning of access accounts.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At contract end, customers can self-export their data from ExtremeCloud™ IQ in three ways:; ; Virtual IQ (VIQ) export — admins can export the VIQ (account data/config) from the UI; the system pauses the VIQ during export and shows status until complete.; ; CSV downloads from list/views — many tables in XIQ support “Export to CSV” (either all data or visible data).; ; Public REST API — programmatic retrieval of inventory/clients/events and other objects (responses in JSON).; ; Panacea will guide the export steps, provide handover documentation, and (on request) help package the exported files for transition. Once the customer confirms completion, Panacea removes access and decommissions managed instances/accounts as agreed.
• End-of-contract process: At the end of the contract, customers retain administrative access to their ExtremeCloud™ IQ tenant until the agreed termination date. During this period, customers can use the portal to export configuration, policy, inventory, and reporting data through standard CSV exports or via the public REST API. Panacea will provide guidance and documentation to assist with this process at no additional cost.; ; After the termination date, Panacea decommissions its managed service functions, including monitoring, policy management, and support escalation. Access rights under Panacea’s management are revoked, and the customer becomes solely responsible for the account or for transitioning to another provider.; ; If customers require extended access, structured handover workshops, or engineering support for migration, these services are available as additional, chargeable options. Data removal from Panacea’s own systems is carried out in line with ISO 27001 and GDPR requirements, with confirmation provided on request.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Panacea provides onboarding and offboarding documentation primarily in HTML and PDF formats. Documentation is written in clear language, structured with headings and sections to support easy navigation, and supplied through secure online portals or directly as files. Customers can zoom text, copy content, or use operating system–level accessibility tools such as screen readers, high contrast modes, or text-to-speech applications.; ; Where specific accessibility needs are identified, Panacea can provide alternative formats such as large print or editable files on request. We aim to ensure documentation is practical, usable, and accessible to all authorised users, but we do not formally certify documentation against WCAG or EN 301 549 standards.; ; This approach ensures customers can access, review, and share documentation effectively during onboarding and offboarding while retaining flexibility for individual accessibility requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Most customer interaction is through browser-based portals that are responsive on common mobile and desktop browsers. On mobile devices, users can raise and track tickets and view key service status information, but detailed reporting, design work and advanced administration are better suited to a desktop or laptop. Where vendor mobile apps are available, they complement the browser interface but do not replace the full desktop experience.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Users access Panacea Care through the ExtremeCloud™ IQ secure web interface. Authorised administrators can configure and manage switching, wireless, fabric, and SD-WAN services. Including adding new devices, applying security and access policies, monitoring performance, and viewing dashboards on devices, applications, and network health.; Firmware upgrades, policy deployment, and device provisioning can be carried out directly through the interface. Role-based access controls ensure only authorised users can make changes, audit trails track activity.; Panacea engineers remain responsible for core platform configuration, advanced troubleshooting and escalation to vendor support. Customers cannot change underlying service architecture, SLAs, or hardware contracts via the portal.
• Accessibility standards: None or don’t know
• Description of accessibility: Panacea’s service uses the ExtremeCloud™ IQ web interface, with accessibility features inherited from the vendor platform. The interface is accessed via modern web browsers (Chrome, Edge, Firefox, Safari) and does not require special plug-ins. Users can resize text, use keyboard navigation and rely on operating-system accessibility tools such as screen readers or high-contrast modes. Panacea has not independently audited the interface against WCAG or EN 301 549, so customers who depend on assistive technologies should validate suitability. Alternative channels, including phone and email, are always available if users encounter accessibility barriers.
• Accessibility testing: Panacea has not carried out independent testing of the ExtremeCloud™ IQ web interface with assistive technology users. Accessibility features are inherited from the vendor platform. Customers relying on screen readers, high-contrast modes or other assistive tools should validate suitability in their environment. Panacea ensures alternative support channels (phone, email, ticketing) are always available to provide access to the service if the web interface presents challenges.
• API: Yes
• What users can and can't do using the API: ExtremeCloud™ IQ provides a documented RESTful API that Panacea customers can use. Through the API, authorised users can integrate with external systems for automation, reporting and provisioning, for example creating or updating network objects, policies and devices, and extracting monitoring data. API access is configured within the customer’s Extreme tenant, and is subject to the roles and permissions defined there. Panacea does not provide a separate proprietary API layer for this service, and billing or commercial data is not exposed via API. Any advanced integrations or custom automation beyond the standard API capabilities are delivered as separate consultancy engagement
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Buyers can tailor the service to match their environment and risk profile. At Call-Off, customers choose the SLA tier (from business-hours to 24×7), the number and type of Extreme devices in scope, and optional bolt-ons such as additional onsite visits or extended hours. Policies for incident priority, escalation and contact points are agreed during onboarding and can be refined through service reviews. Within the agreed scope, Panacea tunes monitoring thresholds, reporting and configuration backup schedules to the customer’s needs. Work outside the standard scope, such as bespoke integrations, non-standard configurations or major redesigns, is delivered through separate Tailored Engagements or professional services.

Scaling

• Independence of resources: Customer network traffic runs on the customer’s own switching/wireless/SD-WAN infrastructure; it is not mixed with other customers. The cloud management portal used to administer the service is logically segregated per customer, and access is role-based. Panacea does not claim vendor-side resource guarantees that cannot be evidenced. Instead, we capacity-plan our managed service, prioritise incidents by severity under our SLAs, and monitor for performance issues. If we foresee contention, we communicate promptly and, if needed, recommend adjusting coverage in line with the published support tiers and pricing.

Analytics

• Service usage metrics: Yes
• Metrics types: Panacea provides service usage metrics via ExtremeCloud™ IQ and Panacea reports. Metrics typically include incident and request volumes, SLA response and resolution performance, device and site availability, capacity and utilisation trends, and key wireless indicators such as client counts and signal quality. These can be presented through dashboards, scheduled reports or ad-hoc summaries agreed with the customer.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Extreme Networks

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: In addition to encryption and physical access controls, Panacea protects data at rest through strict governance under ISO 27001 and Cyber Essentials Plus. Data is classified by sensitivity, with role-based access and the principle of least privilege applied. Storage platforms are monitored for anomalies, backed up daily, and verified regularly. Devices are hardened, patched, and protected against unauthorised access or tampering
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Customers can export service data from ExtremeCloud™ IQ and Panacea’s ticketing and reporting tools. Network inventory, performance statistics and event data can be downloaded from portals or retrieved through the documented API, typically as CSV files or JSON responses. Ticket history and SLA reports can be exported as CSV or report files for offline analysis, audit and archiving, and Panacea can provide scheduled exports or reports where required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON via REST API
  • PDF service reports
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON payloads via REST API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Internal data is secured using VLAN segmentation, ACLs, and role-based access. Management and control plane traffic is encrypted, with proactive monitoring and anomaly detection preventing unauthorised movement. Devices are hardened and patched in line with ISO 27001 and Cyber Essentials Plus. Our Extreme-only focus ensures consistent controls across the full network stack

Availability and resilience

• Guaranteed availability: Panacea provides SLA-backed support aligned to Extreme Networks’ cloud platforms, which operate with high availability SLAs of up to 99.99999% uptime. Defined service tiers include response and resolution targets. Where SLA targets are not met due to factors within Panacea’s control, service credits may be applied. Availability performance is reviewed with customers
• Approach to resilience: Resilience is aligned to Extreme Networks’ cloud platforms, which provide multi-layered redundancy and high availability. Further details can be provided on request
• Outage reporting: Outage information for ExtremeCloud IQ and related vendor-hosted services is primarily reported by Extreme Networks through its public cloud status dashboard at https://cloud-status.extremecloudiq.com; . Customers can access this online to view current incidents, planned maintenance and recent availability history for the Extreme platforms used by the service.; ; Panacea also monitors customer environments and reviews vendor status information as part of normal operations. Where an issue reported by Extreme, or detected through local monitoring, is likely to affect a supported customer environment, Panacea will typically log an incident in the service desk and contact nominated customer leads in line with the agreed support arrangements, for example by email and, for critical cases, by phone. Updates are normally provided through incident tickets, and customers may also receive separate communications directly from Extreme Networks for major vendor incidents.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Other authentication options include integration with third-party identity providers (for example Microsoft Azure AD or other SAML-based SSO). This allows customers to enforce their own authentication policies while still accessing Panacea-managed services. Authentication can also leverage Extreme Networks’ platform capabilities, including certificate-based methods and PPSK (Private Pre-Shared Key) for device-specific control.
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted to authorised personnel using role-based access controls. Multi-factor authentication is required for administrative access, and all activities are logged and monitored. Customer access is limited to their own environments, with segregation enforced by the underlying Extreme Networks platform. Support channels require authenticated requests to ensure only validated contacts can raise or manage cases.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Other
• Description of management access authentication: Management access is restricted to authorised personnel using secure, role-based controls and logging. Additional methods are available on request

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Panacea operates a risk-based security governance approach led by senior management, with clear ownership for security policy, risk acceptance and customer assurance. We maintain security policies and standards, review them at least annually, and assess risks for new services, significant changes and suppliers. Access control follows least privilege and MFA where supported, with joiner/mover/leaver processes and periodic access reviews. We manage vulnerabilities and security incidents through defined triage, remediation and customer communication processes. We also ensure staff security awareness and use change control and audit trails for service delivery.
• Information security policies and processes: Panacea follows formal information security policies aligned to ISO 27001 and Cyber Essentials Plus. Policies cover access control, incident management, data protection, and acceptable use. Compliance is monitored through audits and board-level oversight.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and change management processes are documented and audited under ISO 27001. Components are tracked through their lifecycle, and all changes are assessed for potential security impact
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability management processes are aligned to ISO 27001 requirements. Regular assessments are carried out and findings addressed under documented procedures.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective monitoring processes are aligned to ISO 27001. Potential compromises are identified through monitoring and alerts, with incidents investigated and responded to promptly.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incident management is aligned to ISO 27001 Annex A.16. Pre-defined processes exist for common events. Users can report incidents via the service desk, and incident reports are provided through agreed channels
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Friday 4 October 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation
• ISO 9001 accreditation date: Friday 4 October 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7d34588a-4094-4bb0-8e00-68b77bfec46a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E064a856-c739-43e0-a1dd-a04db71f28bf
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mflammia@panacea-networking.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.