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KONSOLUTE

Konsolute ISO Certified Quality Management System (QMS)

Implement a robust ISO Certified Quality Management System (QMS) with our solution tailored for Microsoft 365. Manage, track, and audit your organisation's compliance and standards efficiently, enhancing quality management practices across your business operations.

Features

  • Integrated compliance management for key ISO standards
  • Comprehensive document lifecycle management
  • Dynamic dashboarding and reporting for real-time oversight
  • Automated auditing and compliance tracking
  • Seamless integration with Microsoft 365 applications
  • Custom standard incorporation and management
  • Preloaded with the latest popular ISO standards
  • Clause management tailored to organisational needs
  • Risk assessments and action plan implementations
  • Enhanced data protection with sensitivity and retention labelling

Benefits

  • Ensures continuous compliance with international standards
  • Streamlines quality management processes
  • Reduces administrative burden through automation
  • Improves document control and security
  • Facilitates easier audit processes with ready reports
  • Supports a culture of quality and continuous improvement
  • Offers a centralised platform for all quality management needs
  • Enhances visibility and control over compliance activities
  • Data remains on your tenant
  • Increases efficiency and reduces errors in compliance management

Pricing

£850 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ashkan@konsolute.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 7 0 4 0 1 2 9 1 4 0 0 2 3 4

Contact

KONSOLUTE Ashkan Jabbari
Telephone: +44 20 8152 4102
Email: ashkan@konsolute.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Our complimentary services enhance Microsoft 365 and Azure capabilities. We optimise efficiency and compliance within existing IT infrastructures, also supporting other cloud environments and bespoke systems to meet specific organisational needs.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
N/A
System requirements
  • Requires Microsoft 365 subscription with admin rights
  • Adequate storage and processing for QMS functions

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide support through both email and an online ticketing system. This ensures you can reach us conveniently for assistance with any issues or questions.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
To ensure that your organisation receives the exact support it needs for optimal performance and efficiency we offer a bespoke services tailored around your organisational requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our services are delivered through a combination of on-site and off-site workshops. At the start of the project, we collaborate closely with you to define and customise the project onboarding process. This approach ensures that our services are perfectly tailored to meet your specific needs and objectives.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All project deliverables and raw data generated through our service are made available for secure download in suitable formats, ensuring easy access and compliance with security standards.
End-of-contract process
At the end of the contract, all project deliverables and raw data generated through our service are made available for secure download in suitable formats, ensuring easy access and compliance with security standards.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
No
Customisation available
Yes
Description of customisation
Our services are highly customisable to meet the needs of our clients. We offer personalised consultations to fine-tune our offerings, ensuring they align seamlessly with your strategic objectives. This adaptability guarantees that you derive maximum benefit from our services.

Scaling

Independence of resources
N/A

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Organisations can request for their data and associated data to be exported
Data export formats
Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
N/A
Approach to resilience
N/A
Outage reporting
N/A

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
N/A
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essential Plus
Information security policies and processes
At Konsolute, we prioritise security, maintaining robust processes across our operations. Our security practices are governed by several policies, including Information Risk Security, Asset Management, and Handling Sensitive Information. We regularly review and update these policies to adapt to evolving security demands. Additionally, our commitment to security is validated through regular assessments and audits conducted by an independent security organisation.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Konsolute adheres to ITIL Service standard, ensuring compliance with industry best practices
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
At Konsolute, our threat assessment process integrates Microsoft Defender's advanced monitoring and analytics capabilities. This allows us to continuously scan for, identify, and mitigate potential security threats efficiently. We prioritise rapid response to vulnerabilities, deploying critical patches within 24 hours through automated systems enhanced by Microsoft Defender's insights. Our intelligence on emerging threats is sourced from reputable cybersecurity partners and global databases, alongside Microsoft’s own security advisories. This comprehensive approach ensures that we uphold stringent security standards, leveraging Microsoft Defender to keep our services secure and reliable for all clients.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
At Konsolute, we utilise Microsoft Defender and XDR capabilities to enhance our proactive monitoring efforts. These advanced technologies allow us to continuously scan for and identify potential security threats before they can impact our systems. By leveraging Microsoft’s cutting-edge tools, we ensure comprehensive surveillance and rapid response capabilities, safeguarding our information and assets to the highest security standards. This vigilant approach to security demonstrates our commitment to maintaining robust protection across all operations. Incidents logged by the system prompt an immediate response and investigation.
Incident management type
Supplier-defined controls
Incident management approach
Konsolute promotes a culture where employees are encouraged to report incidents via a secure, electronic incident management portal. Each reported incident follows a structured procedure that leads to a thorough investigation. Additionally, we implement Corrective and Preventive Action (CAPA) processes to assess and ensure the effectiveness of the implemented solutions.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

At Konsolute, we are deeply committed to combating climate change through responsible business practices and innovative solutions. Our sustainability strategy is integrated into all aspects of our operations. We focus on reducing our carbon footprint by optimising energy use of our devices, and promoting remote work to decrease commuting emissions. Additionally, our products and services are designed to help our clients achieve their own environmental goals, contributing to a broader positive impact on the planet. We continuously seek ways to enhance our sustainability measures and collaborate with industry partners to amplify our collective response to climate change.

Covid-19 recovery

At Konsolute, our response to the COVID-19 pandemic focused on ensuring the safety of our employees and supporting our clients through these challenging times by making our products free available to government entities. We adapted our operations to promote remote working, ensuring that our team remained connected and productive while working safely from their homes. We also continue to enhance our digital collaboration tools to support seamless remote interactions, both internally and with our clients.

Understanding the economic impact of the pandemic, we are committed to aiding our clients in navigating the new normal. This includes offering flexible solutions and services designed to ensure business continuity and resilience. Our approach combines immediate actions with long-term strategies to support a sustainable recovery and foster a more resilient future.

Tackling economic inequality

At Konsolute, tackling economic inequality is a core aspect of our corporate responsibility strategy. We are committed to creating opportunities that foster equitable growth both within our organisation and in the communities we serve. Our initiatives include offering skills training and development programs to empower underrepresented groups, implementing fair hiring practices that promote diversity, and engaging in partnerships that support local economic development.

Equal opportunity

At Konsolute, we are committed to equal opportunity as a fundamental principle guiding our business practices and organisational culture. We ensure that all employees and candidates are treated fairly and with respect, regardless of their background, identity, or circumstances. Our hiring processes are designed to eliminate bias, promoting a diverse and inclusive workforce that reflects the communities we serve.

Wellbeing

At Konsolute, we prioritise the wellbeing of our employees as a key element of our workplace culture. We understand that our team's health and happiness are critical to our collective success. To support this, we offer a comprehensive wellbeing program that includes mental health resources and flexible working arrangements that allow for a healthy work-life balance.

We regularly engage with our employees to understand their needs and adapt our programs accordingly. Our initiatives are designed to ensure that every team member feels supported both professionally and personally. By investing in the wellbeing of our employees, we aim to create a supportive and productive work environment where everyone can thrive.

Pricing

Price
£850 a unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ashkan@konsolute.com. Tell them what format you need. It will help if you say what assistive technology you use.