Endava (UK) Limited

Creative Services UX & UI

The Endava UX & UI team works directly with clients to turn ideas into reality through design. Our User Experience team creates customer-centric and user-friendly experiences. Our User Interface team designs interface designs for various digital products and experiences. We have an iterative and collaborative approach including customers & stakeholders.

Features

• Immersion workshops
• Qualitative User Research
• Quantitative User Research
• Persona / Modeling Users
• Customer Journey Mapping
• UX/UI Expert review
• Concept Design (low-high fidelity wireframes, interactive prototypes)
• User Experience Design
• User Interface Design & Information architecture
• Design system

Benefits

• Develop knowledge of your users
• Iterate and improve frequently
• Define what success looks like
• Understanding users and their needs
• Solve a whole problem for our users
• Create beautiful, useful & functional designs
• Deliver effective products and services
• Create design that fits the product and brand purpose
• Create effective user experiences
• Understand all your customer touch points

£320 to £1,300 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jelena.jecmenic@endava.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

770585458816024

Contact

Jelena Jecmenic
+38651360032
jelena.jecmenic@endava.com

Planning

• Planning service: Yes
• How the planning service works: Our design team always validates their design and product capabilities with our cloud architects to ensure to select the right technology and cloud platforms.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Depending on the product capabilities our cloud architects will define the right target architecture and the selection of the right cloud platform that's fit for purpose.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Every engineering team working on an existing or new product build has test engineers embedded in the team shape. They will perform (automation) tests throughout the development cycle and will ensure robust testing on all environments.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We build a business-focused service desk with smart contracts building in transparent incentives that encourage a long-term partnership and vision to drive down costs, drive up satisfaction and deliver a personalised and optimised user experience. We achieve this by investing in research and analysis to target call reduction, by implementing automation and self-service that users want to use, and through development of first class service delivery, tools and process engineering to design in efficiency and customer satisfaction. By harnessing our extensive knowledge-base built through delivering support services to over 10,000 end users for global organisations, across 60 countries, we optimise our service to all clients by spotting patterns in this rich source of data. Our Service Desk operations are managed within our Information Security Management System certified to ISO 27001, while our staff are screened to BS 7858 standards. We ensure excellence in delivery and have been awarded a top 3 position in the last four years of Service Desk Institute awards. We partner with the Service Desk Institute and regularly assess customer satisfaction to ensure we maintain our standard of over 90 percent “satisfied” and “very satisfied” Service Desk users, measured through both our own and independent surveys.

Service scope

• Service constraints: No constraints. Our creative services team is split between a close to the client team, and a remote team in our delivery locations. They collaborate together with the client to ensure good delivery.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is tailored to specific services, and can be close to real-time.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We can provide up to third line support, although we try to fix as many issues as possible at the point of first contact.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: N/a
• ISO/IEC 27001 accreditation date: N/a
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC Type II Report

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  On climate change We identify aspects of our business that impact the environment and comply with all relevant legislation and regulatory controls in each of our locations. We consume material goods in moderation, extend the lifecycle of our IT equipment, and thoughtfully manage and reduce waste. We also play our part in tackling broader environmental issues by supporting local community projects. Our Environmental Reporting Steering Committee is a management level body responsible for managing day-to-day activities related to Endava’s environmental performance and mitigating environment and climate-related risks. This committee meets on a monthly basis and discusses and signs off on processes, controls and strategy as well as on environmental reporting methodology. It is also responsible for providing regular updates to the Endava Board. The Committee includes senior management from across Endava, including the CFO, Group General Counsel and Head of ESG. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

  Covid-19 recovery

  Endava’s people volunteer their time and expertise to local causes, bringing our values to life in practical ways. In response to COVID-19, they stepped up, including by helping local communities build health and safety digital solutions, creating 3D printed face mask components when personal protective equipment (PPE) was in short supply, and organising a global fundraising campaign to support hospitals and charities. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

  Tackling economic inequality

  As good corporate citizens, we are passionate about partnerships that support the communities where we live and work and the broader technology and services industry – it’s how we meaningfully bring our values to life. We are immensely proud of our social impact work over the past two decades – especially in our Central European locations, where we have supported local growth by providing sustainable career opportunities and joined local community projects. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

  Equal opportunity

  Endava is a place where we can all be authentic and inspired and collaborate across boundaries as part of highly effective teams. Our aim is to create a working environment that offers both equality and equity of career opportunity based on merit, powered by development opportunities such as the Endava University learning platform, Pass It On sessions, and regular employee engagement by our CEO and senior leaders. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

  Wellbeing

  To enable our people to grow and stay connected, we introduced Endava Wellbeing in 2020. The programme brings together a wealth of tools and resources organised around four key pillars – Mind, Body, Home and Community. The programme encourages exploration of the mechanics of the Mind, discovering the most critical steps in taking care of the Body, examining the need for digital detoxing at Home and learning about the important role Community plays in having a sense of belonging. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Pricing

• Price: £320 to £1,300 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jelena.jecmenic@endava.com. Tell them what format you need. It will help if you say what assistive technology you use.