Daisy Corporate Services Trading Limited

Circuit Collaboration

Circuit is a Daisy Unify internet collaboration overlay service supporting voice, video, messaging, and screen/file sharing. Conversation threads are created between individuals and groups using an intuitive interface available on a range of devices. It is an ideal way of bringing the benefits of collaboration to existing enterprise voice systems.

Features

• Blends real-time communications with social, vibrant textual messaging
• Ad-hoc or scheduled conference calls for up to 300 users
• Supports PSTN voice calls with a dedicated user DDI number
• Visual overview of call participants so you know who’s speaking
• Push or pull calls between devices without interrupting the call
• Automated presence shows a user’s ability to take a call
• Record voice, video and screen share during a real-time conference/collaboration
• Ultramodern codecs deliver superior voice/video over the public network
• Conversations provide a contextual repository for all communications and attachments
• Built-in connectors to a range of third-party applications and services

Benefits

• Supported by Daisy a leading UK Public sector service provider
• The service delivers high availability with built-in security
• Automatically updated to include the latest enhancements and security updates
• Presence accelerates communications, processes and decision-making
• The conversational structure adds context to your communications
• Enables remote collaborative working, reducing travel time and associated expenses
• Service can flex up and down to meet business requirements
• Reduced operating expenses with no large capital outlay
• Allows the rapid deployment compared to provisioning on-premise solutions.
• Improves sustainability by reducing power consumption and on-site equipment footprint

£0.56 to £70 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publictenders@daisygroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

770882723071732

Contact

Andy Riley
07540 203 303
publictenders@daisygroup.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Community cloud
• Service constraints: Not Applicable, all system requirements are in a cloud model.
• System requirements: Not Applicable, all system requirements are in a cloud model.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are: Priority level 1 is 1 hour, priority 2 is 2 hours and priority 3 is 24 hours.; "Priority Level 1" means Incidents where Circuit in its entirety, is not available to all of your Circuit Users. ; "Priority Level 2" means Incidents where relevant parts or functionalities of Circuit, such as the search function, storage access, content sharing, etc., are not available. ; "Priority Level 3" means incidents that are not assigned to priority levels 1 and 2.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: "Priority Level 1" means Incidents where Circuit in its entirety, is not available to all of your Circuit Users. ; "Priority Level 2" means Incidents where relevant parts or functionalities of Circuit, such as the search function, storage access, content sharing, etc., are not available. ; "Priority Level 3" means incidents that are not assigned to priority levels 1 and 2.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: All training material and user documentation is online
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customer can download the existing files from the service.
• End-of-contract process: At the end of the initial contract period the terms and conditions that are applicable to the contract and any amendments agreed therein specific to the relevant service provision would apply, however the supplier would provide additional support required beyond the contract term in line with the agreed prices/ rate card in place at that time, for the specific activity in question.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Circuit mobile client delivers the same functionality as a web client or the Circuit thick client.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Via handset interface or via Circuit client
• Accessibility standards: None or don’t know
• Description of accessibility: Via the Circuit client
• Accessibility testing: Assessments are done with WCAG checklists.
• API: No
• Customisation available: No

Scaling

• Independence of resources: The service is designed as shared service and delivers the same service levels for all users at all times independent of load share

Analytics

• Service usage metrics: Yes
• Metrics types: Standard reports are:; Incidents; MACs; Incident Ticket Status (Open Tickets); Tickets Closed
• Reporting types: Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Atos IT Services UK Limited

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Customer can download the existing files from the service.
• Data export formats: Other
• Other data export formats: Same format they were uploaded
• Data import formats: Other
• Other data import formats: Format of the existing file

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Other
• Other protection within supplier network: Username and strong password/passphrase enforcement

Availability and resilience

• Guaranteed availability: The service has a target availability of 99.9%.; Service credits are negotiated on an individual contractual basis
• Approach to resilience: 1. The infrastructural architecture is virtualised which has been made fully resilient through its N+1 design.; 2. Network trunks to the Internet are provided by multiple carriers, serviced from different point of presence hubs; 3. Our Data Centre environment is fully compatible with the service levels we offer and further information can be made available upon request
• Outage reporting: The system is proactively monitored 24/7 by the Unify network operations centre. Priority 1 and 2 faults will be typically fixed remotely by the NOC.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Username/password
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 24/07/2014
• What the ISO/IEC 27001 doesn’t cover: We are in accordance with the statement of applicability version 8 ISO27001:2013.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Unify is accredited to ISO 27001 which covers all necessary policies and processes

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Conforms to ITIL-V3. Configuration and change management is managed through a change control board.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We are pen tested by an independent body at least once a year, patching is deployed as follows:; Critical and security patches are deployed within 1 week; Vendor notification actions are reviewed and deployed within 1 week
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Will provide on request
• Incident management type: Supplier-defined controls
• Incident management approach: Will provide on request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Daisy's overall strategy is to align with Wates Principles, we are signed up to UN Compact and plan to become a registered B Corporation in this financial year. Certified B Corporations are leaders in the global movement for an inclusive, equitable, and regenerative economy. Unlike other certifications for businesses, B Lab is unique in the ability to measure a company’s entire social and environmental impact. 3 of the UN Compact principles are Principle 7: Businesses should support a precautionary approach to environmental challenges; Principle 8: undertake initiatives to promote greater environmental responsibility; and Principle 9: encourage the development and diffusion of environmentally friendly technologies. This means that these principles will be an integral part of everything our organisation does. We are partners with Groundbreakers an organisation which co-ordinates funding from partners into global projects including tree cultivation n Mexico, planting and a range of complementary projects such as pond building. Daisy is developing LIAISE - a set of services that provides organisations with IT/telecom solutions with lower environmental and social impact. Certain solutions also straddle into ‘governance’ areas, for example cyber security. The range is based upon the seven pillars of circularity. It is called LIAISE as the services are developed through a combination of ‘liaising’ with our ‘People’ and an external panel of experts. Furthermore, LIAISE stands for (CircuLar SocIAl IT as a SErvice). We are providing an assessment across our range, which will better highlight different aspects of impact. This will enable more informed choices and link back to our People, Planet, Partnerships values We also work with The Conservation Volunteers giving time and effort through our Helping Hands scheme which allows staff members to take time off in order to do volunteer work. We also sponsor the Recycling Badges within the Girl Guide movement.
• Tackling economic inequality:

  Tackling economic inequality

  One of the Daisy Roots is Community Engagement and we serve more than our immediate office community. We support customers across the UK who exist in a range of jurisdictions as a consequence we partner with organisations. Our Daisy University supports people to further their careers, change direction and realise their ambitions. The University is also the conduit for training our staff ensuring our management maintains awareness of inequality, modern slavery and wellbeing amongst many other courses. We have a Programme called Belonging at Daisy where we hope to create a truly inclusive environment where people feel like they belong, going beyond gender and encompassing all of the protected characteristics.; Daisy have also developed a comprehensive Social Value Training programme to deliver courses to our staff, supplier employees, customer’s employees, and citizens to support the Social Value Model Themes. There are 500+ courses available including a wide range of courses to support the development of employment and life skills. ; We believe the development of these skills, particularly digital, IT, and technical skills is key to tackling economic equality. These skills not only provide greater employment opportunities for their recipients via their intrinsic knowledge gain; are less location dependant (thus reducing regional inequalities), and also are more likely be required in jobs that have flexible working hours and role types (reducing another barrier to equality for people who have this requirement for their role vs. a traditional 9-5, 5 days a week position). ; This training programme is used internally within Daisy, with our suppliers, and can also be provided to customers and citizens as part of Social Value directly delivered under G Cloud Service Provision.
• Equal opportunity:

  Equal opportunity

  Daisy recognises that the success of a business depends on its people. Embracing what is unique about individuals and drawing on their different perspectives and experiences adds value to the way that we do business. We strive to create a productive environment which is representative of and responsive to different cultures and groups, where everyone is treated with fairness and respect and has an equal chance to succeed. Daisy is committed to treating all of its employees, workers and job applicants equally. No employee or potential employee will receive less favourable treatment because of any 'protected characteristic', namely: •age (or perceived age) •disability (past or present) •gender reassignment •marriage or civil partnership status •pregnancy or maternity •race, colour, nationality, ethnic or national origins •religion or belief •sex •sexual orientation This aim is facilitated through Policy and Action. Daisy goes beyond our statutory obligations regarding protected characteristics. We will ensure that opportunities are made available to everyone to participate and reach their full potential in a workplace and not be defined or limited by any protected characteristics, including less visible and obvious forms of diversity. All managers are mandated to attend interactive training courses in order to maintain the principles; Daisy have also developed a comprehensive Social Value Training programme to deliver courses to our staff, supplier employees, customer’s employees, and citizens to support the Social Value Model Themes. There are 500+ courses available including a wide range of courses to develop a greater understanding and awareness of ensuing equal opportunities for all. This training programme is used internally within Daisy, with our suppliers, and can also be provided to customers and citizens as part of Social Value directly delivered under G Cloud Service Provision.
• Wellbeing:

  Wellbeing

  Daisy from the very top down, is continually active in the promotion of health and wellbeing in the work force. We seek to promote a healthy and happy working environment for staff and to identify, prevent and alleviate work-related stress as far as possible. In each physical location we have Health and Wellbeing champions as local points of contact for health/wellbeing issues. They:- • Promote health/wellbeing within Daisy • Assist in health and wellbeing activities that are companywide. • Coordinate local health and wellbeing activities such as running clubs, lunchtime classes etc. • Communicate regular feedback to the Health and Wellbeing team to allow internal communication of local/national events. • Maintain health and safety company policy and legislation Daisy communicates its messages in a number of formats, directly through the Champions, from senior management through videos and live presentations, through the intranet and through the Daisy University. Our Health and Wellbeing Manager provides useful daily tips and initiatives to help maintain mental health in our stressful lives including ‘3 minute breathing space’ an interactive application promoting mindfulness. Daisy employees have a number of schemes promoting health and wellbeing, there is in place an Employee Assistance Programme offering help to employees and their families when required. We also have a Helping Hands programme whereby employees can take additional days leave to participate in local charitable events.; Daisy have also developed a comprehensive Social Value Training programme to deliver courses to our staff, supplier employees, customer’s employees, and citizens to support the Social Value Model Themes. There are 500+ courses available including a wide range of courses to support Wellbeing. This training programme is used internally within Daisy, with our suppliers, and can also be provided to customers and citizens as part of Social Value directly delivered under G Cloud Service Provision.

Pricing

• Price: £0.56 to £70 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free unlimited version is available including:; - Up 100 users; - 3 users per conference call; - Data limit of 1GB
• Link to free trial: https://www.circuit.com/register

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publictenders@daisygroup.com. Tell them what format you need. It will help if you say what assistive technology you use.