Brainwave Labs Limited

Software development and cloud solutions

Our complete range of services are carefully tailored to address the complex and changing requirements of organisations in the public sector.

With a focus on agile, DevSecOps, process automation, systems integration, cyber security, and cloud services we work closely with organisations to ensure our solutions match their unique needs.

Features

• User Centred Design
• Tailored software development
• Alignment to Tech Code of Practice
• DevSecOps Integration
• Process Automation
• Systems Integration
• Cyber Security Assurance
• Cloud Support, Planning, and Migration
• Continuous Integration and Continuous Deployment (CI/CD)
• Software Design and Technical Architecture

Benefits

• Bespoke solutions aligned to GovTech standards for strategic goals
• Continuous improvement adaptability
• Increased efficiency and speed
• Robust security framework
• Reduced errors, improved productivity
• Enhanced digital infrastructure efficiency
• Robust security and compliance
• Scalable, flexible, cost-efficient solutions
• Expert UK-based team
• Cloud expertise

£595 to £1,495 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael@brainwavelabs.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

771019020370669

Contact

Michael Ekpe
07771255949
michael@brainwavelabs.io

Planning

• Planning service: Yes
• How the planning service works: Our software development service is tailored to support buyers, particularly in the public sector, in planning and implementing cloud hosting or software services. Recognising the unique challenges of organisations from central government to local authorities, our approach is both comprehensive and adaptable.; ; We utilise agile methodologies for flexibility and efficiency, incorporating DevSecOps to embed security from the development phase, ensuring cloud services and software are secure by design. Process automation streamlines operations, while systems integration guarantees seamless connectivity with existing infrastructure.; ; Rapid prototyping facilitates early feedback, allowing for timely adjustments that align with the buyer's objectives. Quality assurance, unit testing, and cybersecurity assurance prioritise the reliability and security of solutions.; ; By integrating cloud services into our development practices, we equip our clients with scalable, flexible, and secure applications, prepared to meet today's demands and tomorrow's challenges. Our service empowers buyers in the public sector to plan and implement cloud solutions effectively, fostering innovation and future readiness.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Learning Technology Software Solutions
  • Zero Trust Architecture
  • Office 365
  • Microsoft Azure PaaS
  • Okta Identity Cloud
  • Continuous Integration/Continuous Deployment
  • Zscaler
  • AWS Well-Architected Framework
  • Software Architecture Frameworks
  • Application Programming Interfaces

Training

• Training service provided: Yes
• How the training service works: Our experiential learning training for software development services leverages the LEAP framework, providing a hands-on approach that includes:; ; Activity Cards: Step-by-step tasks on cloud technologies for individual and group learning.; Digital Platform: Online access to tutorials, guides, and a repository for in-depth knowledge.; Interactive Workshops: Expert-led sessions that immerse participants in real-world cloud scenarios.; Peer-to-Peer Learning: Encourages sharing insights and solutions among participants, enhancing collective understanding.; Practical Activities: Direct application of cloud concepts through exercises that mimic actual implementation and management challenges.; This training model is designed to equip participants with both theoretical knowledge and practical skills necessary for effective cloud technology management. By focusing on real-life application and collaborative learning, we ensure participants are well-prepared to navigate the complexities of cloud hosting and software services, promoting a culture of innovation and continuous skill development.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Learning Management Systems (LMS)
  • Experiential Learning Software (SaaS)
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Platform as a Service
  • Infrastructure as a Service
  • Fully Managed Cloud Services
  • Google Cloud Platform
  • Internet Gateway Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our software development service facilitates seamless cloud migration for organisations, ensuring minimal disruption and maximum security. We begin with a detailed analysis of your current systems and objectives, crafting a custom migration plan that aligns with your strategic goals.; ; By incorporating DevSecOps from the start, we prioritise security throughout the migration process, addressing risks and ensuring compliance. Process automation is key to our approach, streamlining the transition and reducing the potential for errors. Our expertise in systems integration guarantees that new cloud services integrate smoothly with your existing infrastructure, preserving data integrity and operational continuity.; ; Our team provides ongoing support and maintains open communication with all stakeholders, ensuring a transparent and inclusive migration process. Our goal is not just to move your services to the cloud but to optimise your cloud infrastructure for scalability, flexibility, and future growth, leveraging the cloud's full potential.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • AWS
  • Hybrid Cloud
  • Data Migration
  • Learning Technology Solutions
  • DLP Solutions
  • Google Cloud Platform
  • Platform as a Service
  • Infrastructure as a Service
  • Fully Managed Cloud Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our approach to quality assurance and performance testing is designed to ensure your applications not only meet but exceed industry standards. Through a blend of automated and manual testing methodologies, we meticulously scrutinise every aspect of your software, from functionality and user experience to security and performance under varied load conditions.; ; Utilising cutting-edge tools and practices, we identify potential issues early in the development cycle, enabling swift resolutions that minimise delays and costs. Our comprehensive testing framework encompasses stress, load, and scalability tests to guarantee your application's robustness and reliability in real-world scenarios.; ; Furthermore, we emphasise a collaborative process, working closely with your team to understand specific requirements and goals, ensuring our testing strategies align with your business objectives. This partnership approach allows us to tailor our quality assurance and performance testing services to your unique needs, providing clear, actionable insights and ongoing support to enhance your software's quality and performance continually.; ; By leveraging our expertise, organisations can confidently deliver cloud software that not only functions seamlessly but also offer exceptional user experience and user satisfaction.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CHECK

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Amazon Web Services (AWS), Microsoft Azure, PaaS/IaaS/SaaS, Fully Managed Cloud, Hybrid Cloud, Internet Gateway Services, Learning Management Systems, Enterprise Resource Planning Solutions.

Service scope

• Service constraints: Our primary support hours are from 9 AM to 5 PM, Monday to Friday. Additionally, we offer remote support after 5 PM for any urgent issues or assistance required outside of these core hours. It's important for buyers to understand that while we strive to provide comprehensive support, in-person support options may be limited, with our focus being on remote assistance to ensure prompt and efficient resolution of queries and challenges.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our service offers comprehensive email and online ticketing support, ensuring prompt and efficient assistance for all queries. During standard business hours, 9 am to 5 pm, Monday to Friday, our response time is within 2 hours for all queries received. For support requests submitted after 5 pm, we provide remote support with a guaranteed response time by the next business day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our service offers a range of support levels designed to meet various needs and budgets, ensuring that all our clients have access to the assistance they require.; ; Support Levels:; Basic Support: Includes access to our online knowledge base, email support, and online ticketing system. Response times are within 24 hours on business days. ; ; Standard Support: In addition to Basic Support, Standard Support includes phone support and a guaranteed response time of 4 hours within business hours. ; ; Premium Support: Offers all features of Standard Support, with the addition of 24/7 support for critical issues and a dedicated technical account manager. Premium Support ensures a response time of 1 hour for critical issues.; ; Cost:; Basic Support is provided at no additional cost with any service subscription.; Standard Support comes with a monthly fee of 10% of your total service subscription cost.; Premium Support requires a monthly fee of 20% of your total service subscription cost.; Technical Account Manager and Cloud Support Engineer:; For our Premium Support clients, we provide a dedicated Technical Account Manager (TAM) The TAM serves as your primary point of contact for all support-related queries, offering personalised assistance and ensuring a swift resolution to any issues.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Covid-19 recovery

  To aid in the nation's recovery from the COVID-19 pandemic, our G-Cloud services enhance remote working capabilities and support public health initiatives through experiential learning platforms. These platforms are tailored to train government staff and the public in new digital tools and health guidelines through interactive, practice-based scenarios. This hands-on approach ensures that knowledge is not only acquired but also applied effectively, enhancing both individual and organisational resilience.

  Tackling economic inequality

  Our commitment to reducing economic inequality is furthered by providing scalable, experiential learning solutions. These offerings enable smaller government bodies and communities to gain access to quality educational resources, thus bridging the digital divide. By offering cost-effective, innovative solutions that include practical learning experiences, we ensure that technological advancements are accessible to all, promoting economic opportunity across diverse communities.

  Equal opportunity

  Our approach to delivering G-Cloud services is rooted in the principle of equal opportunity. Our commitment to reducing economic inequality is furthered by providing scalable, experiential learning solutions. These offerings enable smaller government bodies and communities to gain access to quality educational resources, thus bridging the digital divide. By offering cost-effective, innovative solutions that include practical learning experiences, we ensure that technological advancements are accessible to all, promoting levelling up of economic opportunity across diverse communities.

Pricing

• Price: £595 to £1,495 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael@brainwavelabs.io. Tell them what format you need. It will help if you say what assistive technology you use.