Bytes Software Services

Verto 365

Verto 365 is the work collaboration platform designed for everyone. It manages everything from simple tasks through to major projects and programmes for over 160,000 public sector users. It's fully integrated with Microsoft Teams, M365 and Browsers. Verto365 is entirely user configurable supporting multiple business processes across the organisation. bssgc

Features

• MS Teams and M365 integration
• Microsoft Teams App, Appsource and Azure marketplace
• Work collaboration, Kanban Boards and file sharing
• Portfolio, project and programme management
• PMO management
• Governance, Risk and Compliance
• Approvals, tasks and milestones
• Benefit management
• Resource management
• Project Dashboards and Dependency Visualisation

Benefits

• Browser and MS Teams access with single sign on
• Control and governance
• Combines work collaboration with project management
• Supports mobile, and Hybrid working
• Significant cost and time saving
• Real time management information
• Links project outputs to performance outcomes
• Automated reports
• Fully configurable dashboards
• Prevents data duplication (enter once use many)

£5.00 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

771061512907641

Contact

Chris Swani
+44 (0) 7951 326815
tenders@bytes.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements:
  • Browsers: Vendor Supported Versions of Edge, Chrome & Safari
  • MS Teams: Vendor Supported Releases

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday to Friday 8:30am to 5:30pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Customers can access support using the online knowledge hub, or telephone and email. All customers have a dedicated Client Success Manager who they can access during business hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training , Online training using MS Teams and a comprehensive online knowledge hub are all provided to help users start using the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: A full database backup which will contain ALL user data will be supplied at the the end of contract.
• End-of-contract process: A full Database backup of the customers data will be made available for secure download. All data will be removed from our servers. Additional bespoke extracts of portions of data may be chargeable.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The product is accessible using Teams on mobile devices, the user experience matches that of the desktop service.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: An Open Data (OData) API allows you to access Verto 365 data to facilitate the connection from 3rd party systems, In addition this interface can be used to extract real time data for reporting purposes into3rd party tools that support Data. Some limited data can be uploaded using the API.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users with the correct level of privileges can customise almost all elements of the system. These include but are not limited to: Dashboards Forms Field Names Approvals Governance Reports Workflow Notifications Colours Customer Specific Help

Scaling

• Independence of resources: All customers have their own database providing independent resource for their data. The web tier platform auto scales based on end user demand using a fully scalable public cloud infrastructure

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide metrics showing number of logins attempts successful logins unsuccessful logins In all cases the IP address, browser type and device type is also stored.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Verto

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data in a number of ways, directly from any data tables displayed on screen, by using a tool that can connect to our OData API interface or by using our reporting engine. All reports can be exported in Word, Powerpoint, Excel, CSV & XML. This allows us to provide a report that can be run many times with differing parameters to facilitate extracts of data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Word
  • Excel
  • PDF
  • Powerpoint
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Word
  • Excel
  • PDF
  • Powerpoint
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: " ; System availability is 99.99% during core business hours (08:30 a.m. - 5:30 p.m. Monday to Friday). Help Desk operational – 08:30 a.m. – 5:30 p.m. Monday – Friday Faults/Issues can be reported via email or phone. All calls or emails that cannot be immediately resolved are logged in to our service desk system which allocates a unique reference and records the customer and individual raising the fault in addition to the description of the fault, etc. Faults (System Unavailable) are given the highest priority and are aimed to be fixed within 60 minutes where possible. Full details are provided within the enclosed SLA"
• Approach to resilience: The services hosted in fully resilient public cloud infrastructure. More detailed Information is available on request.
• Outage reporting: Email alerts to Administrative Users. These users are typically the Admin contacts for each of our customers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted to authorised staff who MUST access the platform using a VPN connection. No generic accounts are used for management or support tasks and all activities are logged
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 01/03/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: As an ISO27001 certified organisation we maintain an Information Security Management System (ISMS) which details all of our processes. We are audited for compliance against our iSMS by the BSI on an annual basis.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Source control is used to manage both the code and the basic application configuration of all customers. Any changes to LIVE services (software or server configuration) must go through our change control process which includes a Change Assessment Board. All changes must be documented and approved by the board prior to entering production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use automated tools to constantly assess our platform for vulnerabilities. Our Teams are alerted as soon as any vulnerability are found. These tools include scanning for zero day vulnerabilities and our platform is scanned as soon as any new threats are identified automatically. In addition we have automated tools that highlight vulnerabilities in our source code at the point of execution which we use in test/dev environments.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: " ; We use a Security Information and Event Management (SIEM) tool that alerts immediately when suspicious behaviour is identified on our platform. In addition we use tools provided by our Cloud Infrastructure hosting provider. Incidents of this type are treated as P1 by our helpdesk."
• Incident management type: Supplier-defined controls
• Incident management approach: We have a prescribed incident management process that covers all common incident type raised by our customers and is clearly defined as part of our ISO27001 Information Security Management System. Users can report incidents to our helpdesk by phone or email. Alternatively the have the direct contact details of their account manager who can also start the incident management process. Reporting on incidents will depend on it's severity. Minor incidents will simply be reported in the closure text of an incident. Major incidents involving any significant outages or security compromise will result in a Major Incident report.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.; Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years. ; An Environmental Steering Committee has been established to coordinate environmental activities and drive change.; To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.; Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).; We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor. ; This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.; For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.; We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

• Price: £5.00 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Details on Application
• Link to free trial: https://vertocloud.co.uk/free-trial/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.