BARRIER NETWORKS LIMITED

Barrier Networks Critical Infrastructure Protection (CIP) OPSWAT MetaDefender

Perimeter protection including multiscan (multiple antivirus engines, CDR, Sandbox, DLP, File Based Vulnerability, Software Supply Chain for the protection against malware threats. OPSWAT has complimentary products and features such as Managed File Transfer, Diode Technology (CDS, IDG), and a number of Access and IOT Solutions.

Features

• Multi scanning with 30+ AV-engines for high confidence malware detection
• File sanitisation and content disarm and reconstruction for safe imports
• Deep file inspection supporting 180+ file formats
• API first architecture for seamless integration into modern applications
• Removable media scanning and policy enforcement at the edge
• Data loss prevention with inspection, redaction, and policy controls
• File reputation analysis using global threat intelligence
• Secure file transfer and scanning for MFT and upload workflows
• Encryption and secure storage for files after inspection
• Software supply chain scanning for repositories and build pipelines

Benefits

• Block known malware across files and removable media
• De weaponise 180+ file types to prevent zero day execution
• Multi scanning engines ensure high confidence malware detection
• Redact sensitive data during file upload and import workflows
• Control outbound file transfers across users, systems, and trust zones
• Block risky file types using real time reputation intelligence
• Cleanse files from uploads, APIs, email, MFT, and storage
• Scan files via API, ICAP, at rest, or removable media
• Analyse repositories for malware across the software supply chain
• Scan backups and data at rest for malware

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

771306439695053

Contact

Iain Slater
0141 356 0101
sales@barriernetworks.com

About the service

• Service categories:
  • Systems Infrastructure Software
    • Security
      • Identity and access management
        • Access
        • Privilege
      • Endpoint security
        • Endpoint security
      • Network security
        • Trusted network access and protection
      • Security analytics
        • Security analytics
      • Data security
        • Information protection
      • Governance, risk and compliance
        • Governance, risk and compliance
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: Linux or Windows

User support

• Email or online ticketing support: Yes
• Support response times: Depending on support package between response from 1 hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: Yes
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Available via our website at https://www.opswat.com/support
• Web chat accessibility testing: N/A
• Onsite support: Yes
• Support levels: Silver, Gold and Platinum support options are available. Customer Success Manager and Technical Account Manager services are also available. Current details can be found here https://www.opswat.com/support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported through comprehensive online documentation, API guides, knowledge base articles, and onboarding assistance, with optional professional services and training available to accelerate deployment and adoption.; ; Barrier Networks onboards customers by gathering all key information required to bring the service live. All system information and supporting documentation is developed and distributed to the customer as part of the onboarding process. Detailed design documentation is derived from this initial documentation. The detailed design is agreed and signed off by both parties prior to implementation. A full copy of the system documentation is provided following user acceptance testing.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Although our onboarding and offboarding documentation has not been formally assessed against WCAG 2.2 or EN 301 549, we aim to make it accessible in practice. Documentation is provided in digital formats that support assistive technologies (e.g., searchable text rather than scanned images), uses clear headings and consistent structure to support screen readers and navigation, and avoids conveying critical information through colour alone. Links use descriptive text, and we include step-by-step instructions in plain language with defined terms where needed. Where diagrams or screenshots are used, we provide accompanying explanatory text.; ; If an employee or leaver requires an adjustment (for example, large print, alternative formats, or a guided walk-through), we can provide the documentation in an alternative format and offer additional support via HR/IT as part of our onboarding/offboarding process.
• End-of-contract data extraction: Data is provided upon request by Barrier Networks once the contract has ceased.
• End-of-contract process: All Software functionality is provided for the duration of the contract with Barrier Networks. Once the contract has ceased, the organisation will be off-boarded, information securely deleted from the Barrier Networks database, and tenant is removed at no extra cost. Bespoke off-boarding requirements can be purchased via "Barrier Networks Cyber Security Consultancy Services".

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: The MetaDefender Cloud user interface is web based with intuitive dashboards, reporting, real time scan results and detailed file analysis views.
• Accessibility standards: None or don’t know
• Description of accessibility: WCAG 2.1 level A and AA
• Accessibility testing: N/A
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users configure MetaDefender Cloud via REST APIs to onboard integrations, update policies, and manage workflows. Configuration is API driven with predefined parameters and permissions limiting unsupported changes.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users integrate, configure scanning behaviours, workflows, and protections via REST APIs, and tailor file scanning, sanitisation, DLP, and reputation controls to fit their cloud workflows and security policies.

Scaling

• Independence of resources: MetaDefender Cloud uses scalable, multi tenant cloud architecture with elastic capacity, workload isolation, and regional deployment to ensure individual customers are not impacted by other users’ demand.

Analytics

• Service usage metrics: Yes
• Metrics types: MetaDefender Cloud provides service usage metrics including scan volumes, file verdicts, threat detections, sanitisation actions, and processing status. Metrics are available through the web dashboard and APIs for reporting and monitoring.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: OPSWAT

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: MetaDefender services do not import user datasets in the traditional sense. Instead, they accept files for security inspection. Users can upload and submit a wide range of open and proprietary file formats, with support for 180+ file types, via API, ICAP, uploads, repositories, MFT, or removable media.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The method of exporting data is agreed during implementation.
• Data export formats: Other
• Other data export formats: Agreed at the time of implementation
• Data import formats: Other
• Other data import formats: Agreed at the time of implementation

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability commitments for MetaDefender Cloud range from 99.5% to 99.9% are defined contractually. Any remedies, such as service credits, are agreed with customers as part of commercial terms rather than published standard SLAs.
• Approach to resilience: MetaDefender Cloud is designed for resilience using cloud native architecture, regional deployment, redundancy, automated scaling, continuous monitoring, and fault tolerant components to maintain service availability during demand spikes or infrastructure failures.
• Outage reporting: Outages are published online at https://trust.opswat.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: OPSWAT authenticates users through secure account based access and API keys for MetaDefender Cloud. Access is controlled using role based permissions and protected management interfaces, as described on opswat.com.
• Access restrictions in management interfaces and support channels: OPSWAT restricts access to management interfaces and support channels using authenticated accounts, role based access controls, and least privilege principles. Administrative access is limited to authorised personnel and protected through secure access controls, as documented on opswat.com.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: OPSWAT authenticates management access using secure authenticated accounts, role based access controls, and API keys. Access to administrative functions is restricted to authorised personnel, as described on opswat.com.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: OPSWAT governance standards comply with ISO/IEC 27001 for information security management, SOC 2 as independently audited, Common Criteria for certified products, and accessibility standards including WCAG 2.1 A and AA, Revised Section 508, and EN 301 549.
• Information security policies and processes: OPSWAT follows formal information security policies and processes aligned with ISO/IEC 27001. These include access control, risk management, incident response, vulnerability management, secure development, and regular independent audits, as documented on opswat.com.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: OPSWAT follows formal configuration and change management processes aligned with ISO/IEC 27001. These include controlled change approval, version management, testing prior to release, audit logging, and documented rollback procedures, as described on opswat.com.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: OPSWAT manages vulnerabilities through continuous monitoring, regular internal and external testing, timely patching, risk based prioritisation, and independent audits, aligned with ISO/IEC 27001 and documented on opswat.com.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: OPSWAT uses continuous protective monitoring to identify potential compromises through logging, alerting, threat intelligence, and security monitoring controls. When a potential compromise is detected, incidents are investigated and contained using defined incident response procedures. Response times are prioritised based on risk and severity, with timely remediation actions taken in line with OPSWAT’s security governance and incident management processes documented on opswat.com.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: OPSWAT follows predefined incident management processes aligned with its security governance framework. Common incident scenarios are documented and handled through established response procedures. Users report incidents via OPSWAT support channels, and incident reports are provided to affected customers as appropriate, including impact, actions taken, and remediation outcomes, in line with OPSWAT’s policies documented on opswat.com.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Fully functional, time limited license

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Wednesday 7 June 2023
• What the ISO/IEC 27001 doesn’t cover: Our certificate uses Statement of Applicability Version 1.3 (29 April 2025) but does not include exclusions or controls not covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: British Assessment Bureau
• ISO 9001 accreditation date: Sunday 2 June 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Cbaed41f-aa61-4059-8968-3775daaa83a4
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Ff1c64fb-7750-4095-8fbb-45aadf87260c
• Other security certifications: Yes
• Any other security certifications:
  • CREST – SOC (Security Operations Centre)
  • CREST – Penetration Testing
  • NCSC - Assured provider of Cyber Incident Exercising
  • NCSC - Assured Cyber Incident Response (CIR) Standard Level

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.