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EFICODE UK LIMITED

GitLab Support

Eficode's GitLab support is for software development teams who want all-encompassing GitLab support - this includes configurations, administering and troubleshooting.

Features

  • Rapid Response
  • Proactive Problem-Solving
  • Fully Customisable Service Levels
  • Personalised GitLab support service.
  • Understanding: integrated and involved with your product and specific workflows.
  • Resolving incidents and outages efficiently.

Benefits

  • GitLab hosting environment and pipelines will be actively monitored.
  • System Health Checks
  • Mentoring for 2 Admins
  • Sickness Cover for Key Admins and Personnel
  • Dedicated Technical Account Manager
  • Emergency Support
  • Scales with Your Usage Needs

Pricing

£7,200 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at licensing_uk@eficode.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 7 1 5 9 0 8 1 8 8 1 8 9 1 0

Contact

EFICODE UK LIMITED Jon Olsen
Telephone: +44 (0) 845 459 9530
Email: licensing_uk@eficode.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 hiur
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Support levels
See: https://www.clearvision-cm.com/trust-centre/legal/product-specific-terms/

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
GitLab

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BM TRADA
ISO/IEC 27001 accreditation date
19/03/2019
What the ISO/IEC 27001 doesn’t cover
Scope of certification The provision of software licenses and services tailoring solutions for the Atlassian suite of software tools, as well as Consultancy, training, skilled contractors, cloud hosting and technical support. Statement of Applicability v.9 Issue 19/03/19
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Wellbeing

Eficode UK was voted Best Small Company to work for in 2023, something we are very proud of. A huge part of this achievement is due to the investment we make in looking after our people. Eficode provides a range of benefits to support employees wellbeing, physical and mental health, including access to mental health first aiders, private health care, cycle to work scheme, free meals, healthy snacks onsite, comped holistic therapies, free flu jabs, free books, a program of complimentary sessions such as virtual yoga, financial advice and access to apps such as headspace. We provide a generous work from home budget in addition to a range of standard equipment provided as standard so that employees can maximize the benefits from working from home, as well providing an engaging office space for those who wish to enjoy the social elements and onsite benefits of hybrid working. All employees are given three paid volunteering days per year to support them in giving back to the community in any way they like, in addition to being able to take part in organisation led initiatives such as an annual shoe box appeal, Christmas card scheme, beach cleans and other community based events and volunteering. Eficode has both an internal Code of Conduct and a Supplier Code of Conduct that sets out the behaviors and actions we expect and encourage within our employees and our supply chain. This includes commitments to security, business ethics and integrity, fairness and transparency and positive contributions to people and the planet.

Pricing

Price
£7,200 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at licensing_uk@eficode.com. Tell them what format you need. It will help if you say what assistive technology you use.