Xalient Holdings Limited

Privileged Access Management (PAM)

CyberArk Vendor Privileged Access Manager (PAM) is specifically designed to provide fast, easy, and secure privileged access for external vendors that need to access critical internal systems. Organizations can secure access to critical business data and infrastructure, support a distributed workforce, accelerate business in the cloud and drive customer experiences.

Features

• Implement Zero-Trust access for remote users to CyberArk CorePAS
• Streamline access to CyberArk by removing the need for VPNs
• Simple access for remote users to CyberArk
• Simple and automated provisioning and deprovisioning of users
• Improving visibility over external user activity

Benefits

• Connect remote users directly into CyberArk without VPN/VDI
• Automatically provision and deprovision CyberArk users
• Help enforce Just-in-Time and Zero Trust models
• Provide passwordless access to users
• Increase accountability of CyberArk users by ensuring a unique username
• Remove the need to deploy web-facing components in the DMZ

£0 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@xalient.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

772293223233763

Contact

Sherry Vaswani
+44 (0)207 096 3100
bidmanagement@xalient.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: CyberArk Alero is used to give access to CyberArk PAS only.
• System requirements:
  • CyberArk PAS v10.3 and above.
  • CyberArk PSM HTML5 gateway
  • HTML 5 compatible browser.
  • A smartphone running iOS10 or later or Android6 or later.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see service definition document
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 24x7 Helpdesk support; Professional Services for deployment and post-installation modifications; Technical Account Management as an ongoing service; Free Customer Success assistance to guide the PAM Program
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CyberArk provides detailed documentation on the CyberArk Docs site. CyberArk and it's partners can also provide Professional Services to new and existing customers for this purpose.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is made available upon request
• End-of-contract process: After a specified period of time the tenant and the data is holds is deleted from the cloud service

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Na
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: The Alero APIs enable you to automate tasks that are usually performed manually in the Alero console. Such tasks include provisioning and de-previsioning users and accessing audit data for review in a third party system.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Each customer is provisioned a single tenant seperated by schema to ensure security and continuity of tenant. Tenants are hosted on an AWS cloud service which scales with demand. CyberArk makes use of 3 availability zones in AWS to ensure uptime. In addition, users can be segregated into sets based on their demands, each set is a discrete instance with associated resource

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: CyberArk

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Na
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Communication between the Alero Cloud Service and the Alero Connector is held inside two layers of encryption by passing the existing TLS session over SSH, which fully secures the tunnel into the client environment. There is no connection between the CyberArk network and the Alero Cloud Service
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: CyberArk uses advanced encryption algorithms to protect data at rest and DLP to restrict data access to intended audience.

Availability and resilience

• Guaranteed availability: 99.95%
• Approach to resilience: Alero is deployed on an AWS platform and resides on three different Availability Zones (AZ), in a case of outages in one of the AZ data-centers. Each AZ includes the application and all the supported entities that are required for the proper functionality of the solution, and monitoring
• Outage reporting: In system notification

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Users are invited to use the Alero service by an admin. They are then required to register using their smartphone and the biometrics stored on this device. When they need access to Privilege using CyberArk a second invite is sent. Using a combination of their biometrics and a unique QR they authenticate using 2 factors to join access to a HTML5-hosted privileged session.
• Access restrictions in management interfaces and support channels: Access is restricted only to those who are invited and can be limited to a specific time period.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Users are invited to use the Alero service by an admin. They are then required to register using their smartphone and the biometrics stored on this device. When they need access to Privilege using CyberArk a second invite is sent. Using a combination of their biometrics and a unique QR they authenticate using 2 factors to join access to a HTML5-hosted privleged session.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 22/2/2024
• What the ISO/IEC 27001 doesn’t cover: Development and secure areas are out of scope (such as a SOC), we have secure offices however.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: List Below of all Xalient’s Information Security Policies:; • Information security manual; • Nonconformity and corrective action; • Non-Conformance, IS Incident, Improvement and Action Report Log; • Document control; • Effectiveness measurement; • Risk assessment and Treatment; • Information security policy; • Management review; • Personnel screening; • Employee Joiners, Movers, Leaver; • Asset inventory and ownership; • Acceptable Use Policy; • Media Handling; • Hardware, Software, Information and Intangible assets; • Access control policy; • Access Control Rules and Use Access Management; • Cryptographic Control and Key Management; • Physical and Environmental Security; • Operations Security; • Change Management; • Network Access Control procedure; • Supplier Information Security Procedure; • Supplier risk; • Information Security Incident Management; • Collection of evidence; • Information security continuity plan (Business Continuity); • Compliance with Legal and Contractual Requirements

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All changes are submitted and reviewed weekly on CAB meetings.; ISO20000 aligned
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We have full endpoint management provided by Sophos, we also use Mimecast and Impersonation Protection. The ISC (information security steering community) assesses threats and risks on a monthly basis. The Information Security Manager assesses threats daily. Our users are all individually firewalled also (zScaler).; Security patches within one week (although they are assessed), all other patches with 45 days.; Vendors, the Government (NCSC), Sophos, Bulletins, the ICO.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We have no infrastructure, only laptops. We use Sophos endpoint protection which uses realtime analysis of all laptops against the latest malware definitions. This is monitored by our IT team and IT Manager; Alerts are flagged to the individual and they should escalate, however the same alerts are sent to the IT team who would follow up immediately. Any potential threats are quarantined until they can be assessed and traced.; Immediately (in core business hours), outside of business hours it’ll be the following business day.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Everything is flagged and treated the same. We have very few incidents due to our technical controls for automatically restricting and blocking.; Security Team (Information Security Manager, Internal Systems Manager and Chief Operational Officer).; The ISC will co-ordinate breach reporting to the Information Commissioners Office within 72 hours of becoming aware of a relevant breach. They will also evaluate whether the breach is ‘likely to result in a high risk to the rights and freedoms’ of the data subject. If this is determined to be the case the incident will also be reportable to the data subjects without undue delay.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We take our responsibilities towards sustainability very seriously, encouraging all staff members to adopt sustainable practices. We are EcoVadis Silver accredited. Our aim is to engage our staff and stakeholders in identifying and delivering environmental objectives which will eliminate, or at least minimize as far as possible any impact we have on the environment.; To date, we have offset 100 tonnes of Co2, partnering with Make It Wild who have planted trees on our behalf. We plan to offset a further 100 tonnes again this year, as we work towards achieving a carbon-neutral status.; Alongside this, we apply a ‘circular economy’ approach to the re-use of IT equipment, scalability of solutions, flexibility of services and reduction of e-waste as well as operating a paperless office environment.; Furthermore, we are helping our customers migrate their existing power-hungry, on-premise workloads to the cloud, providing scalable, secure solutions that enable them to achieve ESG compliance

  Tackling economic inequality

  Skill Development Culture; ; We focus on attracting, engaging, developing and retaining talented individuals, providing opportunities for career-long learning and development and safe workplaces within an inclusive culture that values diversity.; ; Educational Collaboration; ; Xalient commits to working with educational establishments in the area, in 2021 we collaborated with teams from Leeds University to support and guide c.20 graduates with supervised project work to bring a real-world perspective and experience to their studies.; ; Xalient’s can evidence the following inclusive growth commitments:; ; • Inspire the next generation by working with schools and/or colleges; ; • Develop a Skills Plan including Apprenticeships; ; • Offer training to low paid staff to help them progress; ; • Offer more sustainable ‘green travel’ options to employees; ; • Pay small business suppliers in accordance with the Prompt Payment Code - including a commitment to pay all suppliers within 60 days and to commit to 30 days as the norm; ; • Commit to paying staff the Real Living Wage within an agreed timescale; ; • Other inclusive growth commitments bespoke to the company’s own policies, considered sufficient by the Combined Authority

  Equal opportunity

  Diversity & Inclusion has especially been at the core of the Company’s principles, since its inception, not least as the Company’s own CEO and Founder is a woman of ethnic origin, in a Technical industry. The Company’s subsequent growth and global expansion has presented the opportunity to further enhance our workforce with the benefits of diversity in every respect. This commitment is implemented and maintained through a number of structured and progressive programmes, such as Development & Mentoring, Training and Performance Management and, more recently, a global ‘Culture & Inclusion Programme’. The Culture & Inclusion Programme is many faceted and carries several initiatives which ensure that all employees ‘have a voice’ across the business and all geographies – an opportunity to influence the shape of the Company and continually improve. Integral to this is the ‘Career Hub’ which provides all employees with learning programmes, career roadmaps, guidance and support to progress within the Company. Communication, shared multicultural recognition and celebrations and wellbeing initiatives, are all also part of the Culture & Inclusion Programme. Workshops are conducted to familiarise and gain commitment to the programme and continual activity retains the interest, knowledge and understanding across the business. We are proud that our diversity statistics are far higher than the Industry average for gender and ethnic origin, at all levels in the Company.

  Wellbeing

  We recognise how important it is that our staff have a healthy work/life balance and offer several wellbeing activities to ensure we support each and every member:; Xalient provide an Employee Assistance programme to which employees can access an app called My healthy advantage. The health and wellbeing app provides proactive wellbeing tools and engaging features. Each feature has been carefully built with the user’s wellbeing in mind. Designed to improve the mental and physical health of the users by using personal metrics to set bespoke goals and achievements.; We provide monthly wellness seminars the most recent being: A practical guide to reducing stress. We have an external NLP coach who heads theses seminars and offers help and support if needed. All seminars are recorded for staff who are unable to attend to view when they have time.; ; Members of Xalient are MHFA’s (Mental Health First Aider’s) ensuring a point of contact for other staff to reach out and always be available to offer help and support or just to talk.; ; All office staff are given the option of hybrid working with a 60/40 split ensuring they have equal amount of work/life balance. This has been part of our working contract since the pandemic and we will continue to offer this to all employees it is vital that all members of staff feel they have a healthy work/life balance.; For our new starters we offer a ‘buddy’ system to which we pair new staff with someone who is outside their team and someone who can support, reach out to and help new members to relax during the nerve-wracking first few months, we believe our buddy system helps our employees feel supported and valued. Making employees feel like they're part of the Xalient team which improves both morale and retention.

Pricing

• Price: £0 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@xalient.com. Tell them what format you need. It will help if you say what assistive technology you use.