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SOFTCAT PLC

IBM - HashiCorp Vault

Vault secures your infrastructure by centralising
secrets, credentials, and encryption keys,
automating access, and enforcing policies. It
reduces risk, prevents unauthorized access, and
simplifies compliance, enabling teams to move
faster and safely manage applications and cloud
resources across multi-cloud and on-premises environments. Protect critical data effortlessly with
Vault. Secrets Management

Features

  • Secrets - securely store and manage credentials and keys

Benefits

  • Secure sensitive credentials across all cloud and on-premises systems

Pricing

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

7 7 2 6 5 7 0 8 0 8 4 7 2 1 1

Contact

SOFTCAT PLC Public Sector Tenders
Telephone: 01628 403403
Email: psitq@softcat.com

About your service

Service categories

PaaS

Integration and Orchestration

  • Integration software

Service scope

Service constraints
N/A Please contact sales
System requirements
  • Operating System Linux preferred, Windows macOS supported for development
  • CPU Minimum two cores, four recommended for production deployment
  • Memory Eight to thirty two gigabytes RAM required for production
  • Storage SSD storage required, persistent disk for secrets and logs
  • Network TCP/IP connectivity required, secure ports for Vault communication
  • TLS Certificates Mandatory encrypting all client and server traffic communication
  • User Permissions Vault runs as dedicated nonroot user for security
  • Memory Locking mlock enabled prevents secrets from swapping to disk
Cloud deployment model
  • Public cloud
  • Private cloud

User support

Email or online ticketing support
Yes
Support response times
https://support.hashicorp.com/hc/en-us/requests/new
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Gold Support: Severity 1 (Urgent): ~60 minutes
first response Severity 2 (High): ~4 business hours
Severity 3 (Normal): ~8 business hours Severity 4
(Low): ~24 business hours Silver Support: Slower
response windows (e.g., 8–24 business hours,
depending on severity)
Support available to third parties
Yes
AI chatbot
No

Onboarding and offboarding

Getting started
HCP Vault provides comprehensive getting started
resources to help users quickly deploy and use managed Vault. Official tutorials guide users
through creating an HCP Vault Dedicated cluster,
accessing it via the web interface, CLI, or API, and
securely storing and retrieving secrets. Additional
guides cover authentication methods, policy
management, namespaces for multi-tenancy, and
integrating Vault with applications and automation
tools. Operational tutorials explain scaling,
disaster recovery, and ongoing management using
Terraform. All documentation is maintained by
HashiCorp and is available through the developer
portal, making it easy for teams to onboard, learn
best practices, and operate Vault securely in
production environments
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
At the end of the contract, users can extract their
data from HashiCorp Vault using supported export
and backup mechanisms. Secrets, policies, and
configuration data can be retrieved via the Vault
API or command line interface. Users may also create and download encrypted backups or
snapshots, depending on the deployment model.
All data remains under customer control, and
users are responsible for securely storing
extracted data before service termination
End-of-contract process
At the end of the contract, users retain access to
the service until the agreed expiry date. During
this period, users can extract all data using the
web interface, API, or command line tools. After
contract expiry, access is disabled and customer
data is securely deleted in accordance with IBM
and HashiCorp data retention and security
policies. The contract price includes the Vault
service subscription, platform operations,
maintenance, updates, security patching, and the
agreed support level. Any usage beyond
contracted limits, optional premium support tiers,
professional services, or extended data retention
and migration assistance are charged separately
Documentation accessibility standard
WCAG 2.2 AA

Using the service

Web browser interface
Yes
Using the web interface
Users access Vault through a browser-based GUI.
Enables visual management of secrets, policies,
and audit logs. Supports creating, reading,
updating, and deleting secrets interactively.
Provides dashboards for monitoring system health
and usage metrics. Ideal for administrators,
auditors, and non-CLI users
Web interface accessibility standard
WCAG 2.2 AA
Web interface accessibility testing
N/A
API
Yes
What users can and can't do using the API
Vault exposes a RESTful API for all functionality.
Allows programmatic secret management,
authentication, and policy enforcement. Supports
automation in CI/CD pipelines or application
workflows. Integrates with external tools like Kubernetes, Terraform, and custom scripts.
Enables highly customizable automation and
orchestration of secrets
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
Users can fully manage HashiCorp Vault using the
command line interface. The CLI allows users to
install Vault, initialize and unseal the service,
configure storage backends, enable authentication
methods, and activate secrets engines. Users can
create, read, update, and delete secrets, define
access policies, manage users and tokens, and
rotate credentials securely. The CLI supports
making configuration changes in real time,
including updating policies, modifying roles,
revoking access, enabling integrations, and
automating tasks through scripts and CI/CD
pipelines. It is commonly used for repeatable,
automated, and operational workflows. Limitations
include permission-based restrictions enforced by
Vault policies, meaning users can only perform
authorised actions. The CLI does not provide
visual dashboards or reporting, which are
available through the web interface. In managed
SaaS environments, some low-level system
configuration actions may be restricted. The CLI
also requires technical expertise and is less
suitable for non-technical users.

Scaling

Independence of resources
HCP Vault ensures user resource independence
through dedicated, isolated clusters for each
customer. Compute, memory, and storage are
allocated per cluster, preventing other users’
demand from affecting performance. Multi‑region
and multi‑availability zone deployments provide
redundancy and load balancing. Monitoring
detects resource contention, and automated
scaling or replication maintains stability. Users
control their policies, secrets engines, and
authentication, ensuring operations remain fully
independent from other tenants
Usage notifications
Yes
Usage reporting
  • API
  • Email
Optimising consumption
Yes
Automatic scaling
Yes

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
Resource tagging
Yes
FOCUS resource tagging
No

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
IBM

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Backup and recovery

What’s backed up
  • Encrypted secrets stored within Vault key value engines
  • Access policies defining permissions and identity based controls
  • Authentication method configurations for users applications and machines
  • Audit logs recording access requests responses and security events
  • Vault namespaces enabling multi tenancy and organisational separation
  • Dynamic credential metadata for databases clouds and services
  • Encryption keys and key lifecycle management metadata
  • Disaster recovery replication state and cluster configuration metadata
  • Lease information tracking secret expiration renewal and revocation
  • Token metadata including creation expiration policies and usage
Backup controls
Users control backups through Vault configuration,
APIs, and automation tooling. They can choose
what data is included, such as secrets, policies, or
audit logs, based on the storage backend and
deployment model. Backup frequency and
schedules can be customised using external
backup tools, snapshots, or replication features. In
managed cloud offerings, automated backups are handled by the service, while users retain control
over export timing and retention.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team
Backup and recovery
Yes
RPO/RTO
Yes

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
SLA for HCP platform:
https://portal.cloud.hashicorp.com/sla
Approach to resilience
HashiCorp Cloud Services, including HCP
Terraform and HashiCorp Cloud Platform (HCP)
services, are currently hosted in the public cloud.
HashiCorp utilizes cutting-edge cloud
management technologies, minimizing single
points of failure and automatically replacing
ineffectual components.
Outage reporting
HCP Vault Dedicated issues are reported to
https://status.hashicorp.com

Identity and authentication

User authentication needed
Yes
User authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
For customer administrative users, RBAC is based
on Platform's security model. HashiCorp SRE and
SE access is granted on a least privileged and all
access is time-bound. Users who need access are
subject to an approval chain. Their right to request
access is revoked after 90 days. Users have the
right to request access, they are authenticated
through an internal system. Admin access to
production systems is limited to 15mins before reauthentication. Access for support teams to read
hashed audit logs is granted for 30 days.
HashiCorp act as SRE for HCP Vault, HashiCorp
doesn't have access to your data
Access restriction testing frequency
At least once a year
Management access authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
User-defined

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO/IEC 27001 certification, SOC 2 Type II,
vendor provided

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
HashiCorp maintains all clusters on the most
recent major and minor versions of HCP Vault.
Within a major release family, the most recent
stable minor version will be automatically
maintained for all tiers. Major versions are automatically maintained for the Development and
Starter tiers. For Standard and Plus tiers, you are
able to: - Set a maintenance window in which HCP
Vault will attempt to upgrade their cluster to the
most recent available major version. - Defer
upgrade, and opt to upgrade manually up to 30
days from the time of availability of the latest
version
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
HashiCorp uses the Common Vulnerability
Scoring System (CVSS) for all vulnerabilities
within scope of this standard. Each vulnerability
must be assessed by the Security Team to
determine the CVSS rating by completing the
NIST CVSS v3.1 Calculator. For a High severity
vulnerability we aim to have a response timeline of
5 business days
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
At least annually or when significant changes
have occurred, HashiCorp will conduct an
independent review of the approach to managing
information security and its implementation.
Additional third party reviews may be performed at
least annually as necessary. Information systems
should be regularly reviewed for compliance with
HashiCorp’s information security policies and
standards. The security team will use approved
tools to check systems and networks for technical
compliance as part of regular vulnerability
assessment and penetration testing activity
Incident management type
Supplier-defined controls
Incident management approach
All HashiCorp employees and contractors must
report any suspected incident or suspicious event
within 24 hours of detection of an incident.
Customers, community members, and vendors
with access to HashiCorp Resources, or who act
on behalf of HashiCorp must also report any
suspected incident or suspicious event involving
HashiCorp Resources within 24 hours of
discovery. Information security weaknesses,
incidents, and events must be reported as soon as
possible. Employees must notify the security team
through email or slack. External parties who
experience an incident or event should report it to
the security team via email
Post-quantum cryptography secure
Yes

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
AWS
How shared infrastructure is kept separate
Multi-tenancy and multi-instance

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
We align to AWS Energy Efficiency Codes

Pricing

Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Contact sales

Discount

Provide your minimum discount applicable to your baseline prices
0%

Formula for calculating price of your services

Formula for calculating price of your services

Which of the core deployment models you intend to offer

  • Public Cloud
  • Private Cloud

Public Cloud - Formula for calculating price of your services


Total Cost
The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
=
Baseline Pricing
Baseline pricing will provided as per the the vendors publicly available catalogue where available and included in the individual G-Cloud catalogue entries, examples include:

https://calculator.aws/#/

https://azure.microsoft.com/en-gb/pricing/calculator/

https://cloud.google.com/products/calculator
Baseline Pricing - Web link
https://calculator.aws/#/
-
Minimum Discounting
0%
+
Onboarding Activity
Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost
Sources of costs that may relate to buyer's purchasing services under G-Cloud include:
- CPI or other inflationary increase
- Resource required for contract commencement, which is dependant on the size and requirement from the customer
- Increase supply chain costs to Softcat
- Vendor programmatic changes which affect discounts and purchases prices
- additional features / customisation required
- special considerations such as security

Our vendors pricing follows various models such as reoccurring subscription and consumption models, which have various charging models (usage, user) and are priced differently. Additional sources of cost depend on the model customers are purchasing from.
-
Additional sources of cost reduction
There are a variety of different cost reduction sources Softcat can leverage for Buyers under G-Cloud 15, these include:
- Vendor discount programmes
- Reserved Instances
- Savings Plans
- OGVA
- MACC
- GCP PPA
- Volume and Bundling Discounts
- Contract Length Discounts
- Licensing Optimisation efforts
- Contract flexibility, minimising unused software costs.

Private Cloud - Formula for calculating price of your services


Total Cost
The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing
Baseline pricing will provided as per the the vendors publicly available catalogue where available and included in the individual G-Cloud catalogue entries, examples include:

https://calculator.aws/#/

https://azure.microsoft.com/en-gb/pricing/calculator/

https://cloud.google.com/products/calculator
-
Minimum Discounting
0%
+
Onboarding Activity
Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost
Sources of costs that may relate to buyer's purchasing services under G-Cloud include:
- CPI or other inflationary increase
- Resource required for contract commencement, which is dependant on the size and requirement from the customer
- Increase supply chain costs to Softcat
- Vendor programmatic changes which affect discounts and purchases prices
- additional features / customisation required
- special considerations such as security

Our vendors pricing follows various models such as reoccurring subscription and consumption models, which have various charging models (usage, user) and are priced differently. Additional sources of cost depend on the model customers are purchasing from.
-
Additional sources of cost reduction
There are a variety of different cost reduction sources Softcat can leverage for Buyers under G-Cloud 15, these include:
- Vendor discount programmes
- Reserved Instances
- Savings Plans
- OGVA
- MACC
- GCP PPA
- Volume and Bundling Discounts
- Contract Length Discounts
- Licensing Optimisation efforts
- Contract flexibility, minimising unused software costs.

Mandatory certifications

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Reseller

Cloud service suppliers you intend to resell with evidence

Organisation 1

Organisation name

Microsoft

Website address/upload for organisation

Website address

Website address

https://marketplace.microsoft.com/en-GB/marketplace/partner-dir/c3d431f1-3e02-4c62-a825-79cd8f9e2053/overview

Organisation 2

Organisation name

AWS

Website address/upload for organisation

Website address

Website address

https://partners.amazonaws.com/search/partners/?keyword=Softcat%20plc

Organisation 3

Organisation name

Salesforce

Website address/upload for organisation

Upload

Upload

Provided

Organisation 4

Organisation name

IBM

Website address/upload for organisation

Upload

Upload

Provided

ISO 9001 certification

Provided

ISO 27001 certification

Provided

ISO 20000-1 certification

Provided

Are you reliant on the Cloud Service Provider for some accreditations

Yes

Cyber Essentials

Do you have a Cyber Essentials Plus certificate?
Yes
Cyber Essentials Plus certificate Number
181966c9-f0aa-42ed-9271-d1b111bdf43b

Non-mandatory Standards and certifications

ISO 28000:2022 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
SecurityMetrics
PCI DSS accreditation date
Friday 10 January 2025
What the PCI DSS doesn’t cover
N/A
Other security certifications
Yes
Any other security certifications
  • ISO 27001
  • Security Standards dependant on the vendor solution

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.