TETRA TECHNOLOGY LTD

Tetra Connect

Tetra Connect is an identity resolution and person matching service that delivers precise, real-time results tailored to your requirements. It enables organisations to search, match and verify identities across large datasets using advanced fuzzy matching and phonetic algorithms, with customisable scoring thresholds. Deployable on-premises or as a managed cloud service.

Features

• Real-time identity search: Achieve instantaneous and precise results.
• Advanced data matching: Easily manage name variations and aliases.
• Fuzzy matching: Utilise phonetic queries for thorough outcomes.
• Customisable scoring: Personalise result sets based on specific metrics.
• Efficient data management: Index and synchronise big data seamlessly.
• Seamless integration: Effortlessly connect with multiple database providers.
• Cloud-native architecture: Deploy flexibly on-premises or as a managed service.
• Containerised: Docker image deployment pattern
• Java Based: Secure, mature and performant

Benefits

• Mitigates risk of fraudulent identities, safeguarding organisational integrity.
• Provides a scalable, maintainable solution for long-term organisational growth.
• Ensures data security and confidentiality, safeguarding sensitive information.
• Facilitates seamless integration with existing systems through a REST API.
• Improves user experience with an intuitive and interactive interface.
• White-box components are explainable and transparent, enhancing understanding.
• Configuration management through the user interface simplifies operations.
• Continuous deployment supported allowing value to be quickly realised.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tetratechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

772945888264335

Contact

Sales Team
+44 7494 116629
sales@tetratechnology.co.uk

About the service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Quality Software
  • Master Data Intelligence Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: There are no known constraints
• System requirements:
  • Unix
  • Docker
  • Network Connectivity

User support

• Email or online ticketing support: Yes
• Support response times: Monday to Friday - 9am - 5.00pm (excluding Public Holidays).; ; Error Severity Level 1 (Critical): Response Time = 2 hours; Error Severity Level 2 (Serious): Response Time = 4 hours; Error Severity Level 3 (Degraded): Response Time = 8 hours; Error Severity Level 4 (Minimal): Response Time = 48 hours
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support services are agreed with clients on a case by case basis, dependent on requirements.; ; A technical account manager and/or cloud support engineer can be provided at an additional cost based on the agile rate card.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide complete service and user documentation and online or onsite training as required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We do not store the users proprietary data.; ; On completion of contract the users usage data (for example logs, service tickets, caching, indexes etc.) can be provided on request and will be wiped from our system.
• End-of-contract process: As the service only consumes only the customers data and provides relevant results, all data is owned by the customer and would be provided at the end of the contract. Any data loading support to a third party system would require discussion with the technical team and may incur a charge.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: There is a Tetra Connect user interface available where the customers can manually search permutations and view results in real time. All configurations and scoring permutations are also visible and configurable via the interface.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Tested with QA engineers who use screen readers, magnifiers and text to speech systems. Issues that were identified were fixed and the users retested them which resulted in a pass in the assistive testing scenarios.
• API: Yes
• What users can and can't do using the API: A Restful API is provided in order to search, score, index and synchronise data.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The user can customise the scoring configuration, weighting and thresholds for identity searches.; ; The client can request additional scoring types or search functionality to be added at an additional cost.

Scaling

• Independence of resources: When provided as a managed service environments are logically segregated to prevent users and customers from accessing resources not assigned to them.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can export search results and matched data via the REST API in JSON format. Tetra Connect does not store users' proprietary data - it processes data provided by the customer and returns results in real-time.
• Data export formats: Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability SLAs will be defined on a per-deployment basis
• Approach to resilience: Tetra Connect is built on cloud-native architecture designed for resilience and high availability. The service uses containerised deployment (Docker) enabling rapid scaling and recovery. When provided as a managed service, environments are logically segregated to prevent cross-customer impact. Infrastructure leverages cloud provider resilience features including redundant storage and automatic failover capabilities. Specific availability SLAs and resilience configurations are agreed per deployment based on customer requirements.
• Outage reporting: Outages are reported through agreed channels on a per-deployment basis. For managed service customers, we provide proactive notification via email to designated contacts. Customers can also report issues via our support email, with response times based on severity level (Critical: 2 hours, Serious: 4 hours, Degraded: 8 hours, Minimal: 48 hours). Incident reports detailing the nature, actions taken, and lessons learned are provided following resolution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access control
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO/IEC 27001
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: At Tetra, we adhere to industry-leading Agile and DevSecOps principles to ensure efficient and secure configuration and change management processes.; ; Our approach is rooted in collaboration, automation, and continuous improvement, enabling us to deliver high-quality solutions while mitigating risks.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We utilise industry standard tools to scan for OSS vulnerabilities and to continuously deploy patch our open source dependencies and libraries.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We do not currently have protective monitoring outwith the cloud provider defaults.
• Incident management type: Supplier-defined controls
• Incident management approach: At Tetra, we have robust incident management processes to swiftly respond to security incidents:; ; We maintain pre-defined processes for common events, regularly reviewed and refined.; ; Users report incidents through designated channels. Following resolution, we provide comprehensive incident reports to stakeholders, detailing the incident nature, actions taken, and lessons learned.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial licence is available as part of a defined and agreed Proof of Concept (PoC), subject to NDA. This allows prospective customers to evaluate Tetra Connect's identity resolution capabilities against their own data and requirements before committing to a full licence.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 2c048bbc-ff00-419f-b541-f2436dc290fb
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tetratechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.