Transform UK Consulting Limited

Enterprise Road-mapping & Road-map Based Programme Governance

Build an enterprise level roadmap for digital service delivery. Fully facilitated workshops in structured stages to discover key information, analyse and prioritise then visualise as a delivery roadmap. This proven process builds understanding and consensus with key stakeholders. The governance team is trained to steer complex programmes by roadmap maintenance.

Features

• Build a clear, high level roadmap linked to detailed evidence
• Structured exploration to understand business needs, benefits and dependencies
• Facilitated, co-creative workshops capture wide views from diverse stakeholders
• Collectively prioritise user needs, product features and resource demand
• Find and show alternative development routes/options, recognising uncertainty
• Objectively identify risks and uncertainty related to needs/product features
• Present linkage between benefits, products and resource needs to stakeholders
• Capture wider preferences and opinions with voting and ongoing comments
• Support programme governance by maintaining a live, dynamic roadmap
• Training on incremental roadmap maintenance as a dynamic governance tool

Benefits

• Easy-view high level roadmap is engaging but credible with evidence
• Analytics and linked evidence allows exploration beyond a crude summary
• Structured facilitation builds consensus and captures differences and uncertainty
• Multi-stakeholder voting provides analytics on opinions on priorities
• Roadmap view captures optional approaches and recognises uncertainty ahead
• Choices and risks shown together ensures uncertainty is not ignored
• Justify resource demands by linking to product features and activities
• Build consensus and buy-in, (identify divergence) with a co-created roadmap
• Roadmap maintenance helps understanding and decision making in complex programmes
• A team trained in roadmap maintenance improves management and governance

£525 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@transformuk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

773684045432309

Contact

Tayla Wright-Brown
07878917864
government@transformuk.com

Planning

• Planning service: Yes
• How the planning service works: We have extensive experience designing and deploying solutions to the cloud. Our integrated approach supports clients from the initial strategic thinking, through the service design (including research, business analysis, UX design, prototyping) and into full software development. Our transformational approach is seen across government today, from our report for Martha Lane Fox Report, to delivering the first GDS Exemplar (Lasting Power of Attorney), to our work in multiple departments and agencies today, we have planned/designed/deployed cloud-based services for them. Our Development and DevOps approach is focused on quality - building tests and deploying code continuously. We have also migrated our software between Cloud providers multiple times. We bring small, highly skilled and experienced teams, who work collaboratively (and co-located) with clients. We involve clients in key decisions from the start, ensuring they develop a deep understanding of how the services are developed. This improves decision-making and maximises the flexibility, at lowest cost, throughout the lifecycle of their product/service. Our services are planned and executed in an iterative/agile delivery model linking Discovery, Alpha, Beta and live phases with integrated, multi-skilled teams. We also have extensive experience integrating projects into complex, multi-supplier delivery programmes.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer many types of training associated with the services we deliver. The approach we take is based on transfer of knowledge into the organisations that we work with so that they can become self-sufficient and not dependant on us as a long-term supplier. The breadth of training covers: -Skills and Knowledge transfer through facilitated training sessions. We use several ways to engage the participants and use techniques such as Lego Serious Play to ensure that we get the audience deeply engaged in the subject matter. -Use of pairing and working with client teams embedded in our project delivery teams. This is then supported with longer term coaching and mentoring to provide client teams with access to expertise as required to help collaboratively solve problems. -We make extensive use of collaboration and content management solutions to deliver documentation (not just of the delivered service(s) but also the decisions that were taken and how these impacted/influenced the implementation). Recommendation of formal training courses for further professional training. -Networking and engagement of our clients into the community of other people with similar skills requirements. -Develop and deliver specific training / documentation for specific services for the end users.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have extensive experience designing and deploying solutions to the cloud. Our integrated approach supports clients from the initial strategic thinking, through the service design (including research, business analysis, UX design, prototyping) and into full software development. ; Our transformational approach is seen across government today, from our report for Martha Lane Fox Report, to delivering the first GDS Exemplar (Lasting Power of Attorney), to our work in multiple departments and agencies today, we have planned/designed/deployed cloud-based services for them. ; Our Service Design approach is focused on quality - using proven proven design thinking methodologies and deep expertise in research, experience design, data, behavioural economics, visualisation and Agile working. ; We bring small, highly skilled and experienced teams, who work collaboratively (and co-located) with clients. We involve clients in key decisions from the start, ensuring they develop a deep understanding of how the services are developed. This improves decision-making and maximises the flexibility, at lowest cost, throughout the lifecycle of their product/service. ; Our services are planned and executed in an iterative/agile delivery model linking Discovery, Alpha, Beta and live phases with integrated, multi-skilled teams. We also have extensive experience integrating projects into complex, multi-supplier delivery programmes.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Transform will normally be building specific client solutions to their specifications and therefore we normally work to agree support services as part of the development of the platform.

Service scope

• Service constraints: Transform will normally be building solutions specific to client requirements and specifications. Therefore we normally work within the client’s constraints.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: This is agreed with clients and based on the overall service pricing.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: We determine the support arrangements with our customers and create a bespoke solution that meets their needs and aligns to the criticality of the service and their budget(s).

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 20/04/2021
• What the ISO/IEC 27001 doesn’t cover: There are no areas within the service that are not covered by this certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Transform is committed to ensuring our G-Cloud service provision is fully aligned with Theme 5: Wellbeing of the government’s Social Value Model. ; ; Policy outcome: Improving health and wellbeing ; ; We follow the 6 Mental Health at Work commitment standards and presently, our processes include: ; ; Mental health ambassadors – we have a team of Mental Health First Aid trained staff who can offer support to the entire project team including CCS and supplier staff. ; ; Driven by our RD&I strategy, we offer all employees a fluid working approach and a flexible working agreement e.g. staggered working hours for parents/carers. ; ; During our bi-annual Employee Engagement Survey we ensure that all wellbeing responses are included and are viewed alongside DE&I metrics with any areas for improvement being given key focus at an executive level. ; ; Our most recent employee survey saw 92% of employees score positively to being asked if they felt cared about at work. ; ; On projects, we will implement the following and aim to collaborate with CCS project teams to adapt and tailor our approach: ; ; Team Charters - agree principles and ethics from day 1 to create a safe and respectful team environment. ; ; “Manuals of Me" - empower team members to articulate preferences around ways-of-working. ; ; Retrospectives - identify concerns early, providing a safe space for discussion. ; ; A thriving index – each sprint to measure team's wellbeing (Transform, CCS and relevant suppliers). ; ; Policy outcome: Improving community cohesion ; ; We offer all our permanent staff 2 volunteering days a year. 2023 activities include raising over £2,000 for MIND during Mental Health Awareness week. ; ; For this G-cloud service provision, we aim to develop a deep understanding of your users and community. We would also offer to promote CCS’ chosen charity to our teams and even collaborate with you/your chosen stakeholders to create a joint volunteering activity.

  Covid-19 recovery

  Transform is proud of our response to COVID-19 and how we’ve been able to support in managing and recovering from the pandemic for our staff, clients and local communities. ; ; Since 2020 we have recruited over 300+ into our resourcing pool, with 80% of this being permanent staff. 48% of our team are located outside of Greater London; 6% work flexible hours. ; ; We have utilised agile methodology through collaborating with peers and customers to establish new ways of working for clients/teams enabling projects to continue effectively and efficiently. We have provided extensive COVID-19 support services to our clients, such as rapid deployment of additional resource and inclusive pastoral support, including extensive support to the Department for Education’s COVID-19 response.

  Tackling economic inequality

  Currently, we have multiple degree apprentices. 6+% of our total workforce and 4% of consulting staff are apprentices, covering subjects such as testing, data and UX. ; ; We provide London living-wage paid internships and work experience via leading apprenticeship providers (Multiverse, Makers, Manchester Metropolitan University) to support underrepresented groups. ; ; All managers undergo mandated hiring-without-bias training and competency-based interviewing techniques/template. ; ; Through this G-Cloud service provision, we will aim to tackle economic inequality by delivering against the following: ; ; Understand skills shortages/issues ; ; Identify key stakeholders – e.g. other suppliers, charities. ; ; Stakeholder Engagement & Strategy – Engage with relevant stakeholders and agree on initial KPIs within first month of contract award. ; ; Design the project team with CCS to ensure a diverse representation within the team. ; ; Apprenticeships/traineeships/T Level industry placement opportunities ; ; Hiring-without-bias training to all managers within the project, including CCS staff. ; ; Ensuring a minimum of one apprentice is put on each programme. With Transform providing support to apprentices at our cost, removing burden on CCS. ; ; Provide - as a minimum - London Living wage. ; ; Support educational attainment ; ; Liaise with the CCS’ appointed project team to understand skills shortages and roles needed for the new contract. ; ; Support contract workforce ; ; Using PDPs for all employees on this contract to ; ; Identify skills gaps – Provide learning and development opportunities for individual employees. ; ; In-work progression – Create 30/60/90 day plans to support employees in achieving personal goals. ; ; Apprentices – Building learning plans to support all apprentices on the project. ; ; Continuous Improvement ; ; Performance Management Transparency Report – Monthly reports to provide transparency to CCS, as part of SoW. ; ; Monthly Meeting - Communicate KPIs, targets achieved and commitments to CCS. ; ; Annual Meeting – Opportunity for Transform’s exec sponsor, CCS and stakeholders to assess plan against KPIs using feedback and reports, and review/make improvements.

  Equal opportunity

  Our staff is 45.8% female, 38% ethnic-minorities, surpassing our 20% target. By the end of 2024, we aspire to achieve gender parity. Our efforts earned us Management Today's "Best Diversity & Inclusion Initiative" award 2022, and CEO Emma Robertson earned "Best CEO Leadership on DE&I" 2023. ; ; In addition to championing inclusive and accessible approaches throughout our recruitment, retention and progression practices, in-work progression is underpinned by the following ensuring we continue to have below industry average attrition: ; ; Culture of Continuous Improvement: we encourage knowledge sharing through ‘show & tells’ and ‘learning lunches’. ; ; Clear Career Pathways: and competency frameworks for each role. ; ; Mentorship/Coaching/Shadowing: opportunities for less experienced staff to work with more experienced staff to guide and support career progression goals. ; ; Performance Reviews & Feedback: all employees have Personal Development Plans. ; ; Training & Development Plans: aggregated and assessed at an exec level to aid mobility. ; ; Internal Job Posting: all new job postings advertised internally to aid internal mobility. ; ; Recognition & Reward: Transform’s culture encourages employees to publicly celebrate each other. ; ; Pay: salary bands are reviewed quarterly and mapped to ensure equity based on a scorecard of factors. We conduct annual analysis of gender and ethnicity pay gaps with initiatives to address both. Recent pay increases were forgone by senior leaders with increases focused on those on lowest salaries amidst the cost-of-living crisis. ; ; Promotions: Quarterly Career Management Board, monitored through a DEI lens. ; ; Flexible Working: Transform’s flexible working policy supports work-life balance. ; ; Employee Assistance Programme: extensive programme, to assist employees in managing stress and personal challenges that may impact in-work progression. ; ; Support During Transitions or return to work: we proactively support employees through any workplace or career transitions. ; ; Employee Surveys & Feedback: conducted regularly to collect honest feedback on how we can better support our staff.

  Wellbeing

  Transform is committed to ensuring our G-Cloud service provision is fully aligned with Theme 5: Wellbeing of the government’s Social Value Model. ; ; Policy outcome: Improving health and wellbeing ; ; We follow the 6 Mental Health at Work commitment standards and presently, our processes include: ; ; Mental health ambassadors – we have a team of Mental Health First Aid trained staff who can offer support to the entire project team including CCS and supplier staff. ; ; Driven by our RD&I strategy, we offer all employees a fluid working approach and a flexible working agreement e.g. staggered working hours for parents/carers. ; ; During our bi-annual Employee Engagement Survey we ensure that all wellbeing responses are included and are viewed alongside DE&I metrics with any areas for improvement being given key focus at an executive level. ; ; Our most recent employee survey saw 92% of employees score positively to being asked if they felt cared about at work. ; ; On projects, we will implement the following and aim to collaborate with CCS project teams to adapt and tailor our approach: ; ; Team Charters - agree principles and ethics from day 1 to create a safe and respectful team environment. ; ; “Manuals of Me" - empower team members to articulate preferences around ways-of-working. ; ; Retrospectives - identify concerns early, providing a safe space for discussion. ; ; A thriving index – each sprint to measure team's wellbeing (Transform, CCS and relevant suppliers). ; ; Policy outcome: Improving community cohesion ; ; We offer all our permanent staff 2 volunteering days a year. 2023 activities include raising over £2,000 for MIND during Mental Health Awareness week. ; ; For this G-cloud service provision, we aim to develop a deep understanding of your users and community. We would also offer to promote CCS’ chosen charity to our teams and even collaborate with you/your chosen stakeholders to create a joint volunteering activity.

Pricing

• Price: £525 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@transformuk.com. Tell them what format you need. It will help if you say what assistive technology you use.