WIPRO HOLDINGS (UK) LIMITED

Mobile Engineering Lab

We build, deploy, maintain, support, and host cost-effective iOS and Android mobile apps, hosted on a SAAS model. We offer hybrid and native mobile application development. Our user-centric approach allows our dedicated, in-house team to work closely with you to rapidly design, develop, and deliver on time and within budget.

Features

• Native iOS and Android apps development
• Accelerators
• Multi platform hybrid apps - React Native, Ionic

Benefits

• Optimised cost
• Enhanced delivery quality
• Managed service model
• Efficient outcome
• User centric, carefully considered UX and design process
• Highly tailored content according for customers preferences

£61 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector-uki@wipro.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

773761845235011

Contact

Wipro-Public Sector UK
44-7773194424
publicsector-uki@wipro.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Development is based on proper planning and proper user persona study.
• System requirements:
  • Android
  • IOS
  • Windows

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Depends on the support required. The response times are different on weekends
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Through the standard chat services, the support team can be reached during business hours.
• Onsite support: Yes, at extra cost
• Support levels: We provide technical support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: Data can be exported in various forms depending on the type of data. For example: 1) the database could be exported in the form of CSV or database dumps. 2) Assets could be exported in zip files. A standard git repository could be used to import or export the source code.
• End-of-contract process: Closing Customers account for all services for which Wipro provides an account closing mechanism. Customers retain control and ownership of their data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no specific difference and service and can be availed both on mobile and web.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: No such limitations.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Sers can request for services they want and these services can be provided as per industry standards with an additional cost.

Scaling

• Independence of resources: Platform is build on public cloud and is fully scalable and resilient.

Analytics

• Service usage metrics: Yes
• Metrics types: The metrics that we provide are: App performance analytics.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported in various forms depending on the type of data. For example: 1) the database could be exported in the form of CSV or database dumps. 2) Assets could be exported in zip files. A standard git repository could be used to import or export the source code.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Git repository
• Data import formats:
  • CSV
  • Other
• Other data import formats: Git repository

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We work with managed services, which are very reliable in terms of availability. We analyze all the areas and always plan for backup servers/infrastructure in case of failures. When a failure is detected, traffic is diverted to the backup servers with notifications to all stakeholders.
• Approach to resilience: Resilience support is provided on request. For resilience, we create a backup service in different/same availability zone; in case of failure, the backup services are used in an automated way.
• Outage reporting: Through email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Username and password.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS Management Systems
• ISO/IEC 27001 accreditation date: 16/09/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: N/A
• PCI DSS accreditation date: N/A
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001:2015 - Quality Management System Standards
  • ISO 14001:2015 - Environmental Management Standards
  • ISO/IEC 20000- 1:2018 - IT Service Management System Standards
  • CMMI-DEV - Software Process Improvement
  • CMMI-SVC - Services with Supplier Agreement Management
  • ISO 45001:2018 - Occupational Health and Safety System Standards
  • ISO 22301:2019 - Business Continuity Management System Standard

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Wipro is certified for ISO 27001:2013 standard for information security practices inclusive of physical security & employee safety, which is valid till 18-Sep-2023. The Information security policy ensures that the management establishes an information security management process to address the information security risk requirements. This policy ensures to build trust and resilience into Wipro's cyber ecosystem that enables our business with Confidentiality, Integrity and Availability of information while maintaining privacy and accountability to the information that is entrusted within the organization. Some of the objectives are as follows. . Set direction in achieving safe and secure environment and security of information . To maintain high awareness levels of security policies . Comply with legal, regulatory, compliance and contractual requirements . Prevention and detection of breaches and violations . Detect, prevent and manage security incidents . Protect client and Wipro IP.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All our services are tracked via our tracking tool and any new features and configurations are raised as a ticket. Tickets are used to manage all the change requests.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: N/A
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Each area is assessed within its domain - for example, infrastructure is assessed and monitored differently from the app itself - we have implemented different strategies at each level to be able to handle them within their domain automatically where possible.
• Incident management type: Undisclosed
• Incident management approach: We have predefined strategies as well as report-based incident management, these reports are all transparent and mailed to all the stakeholders.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Our carbon inventory and reduction plans are as per ISO14064. The Net Zero Emissions Coalition is a group of leading companies committed to achieving net zero carbon emissions by 2050. The coalition has a 5-year plan to transition to net zero through business transformation, collective action and enabling systems change. Wipro is a part of this coalition and will engage with a wide set of stakeholders, create deliverables, and prioritize efforts to generate the maximum impact on reducing emission levels. Every asset created by the initiative will be open source and free to use. Wipro commits to contribute to planetary net zero emissions goals by reducing its own emissions to net-zero by 2040. Wipro has partnered with Science Based Targets initiative (SBTi) to identify near term and long-term targets. Wipro campus buildings are designed in alignment with green building standards. More than 40% of the electricity we consume is from renewable energy and the water we consume is recycled. We are focused on key climate change goals, including carbon mitigation, energy efficiency, participative water management, campus biodiversity, and environmental profit and loss valuation, within and outside Wipro’s ecosystem. 575,000 tons of GHG prevented from entering the atmosphere over the past 5 years by increasing energy efficiency and renewable energy procurement. 4.2 million tons of carbon emission reduced through renewable energy made in our facilities. 41% of our electricity comes from renewable energy. 13,000 tons of carbon emission eliminated over the past 3 years through alternate travel options and optimization. 5.4 million kilometers in daily commutes transitioned away from fossil fuel vehicles through the Electric Vehicle 100 Initiative. 171 million gallons of water saved through our water efficiency programs. 41% of our water is recycled. 22.7 million kilometers of employee travel reduced through carpooling initiatives.
• Covid-19 recovery:

  Covid-19 recovery

  We have committed $155M towards tackling Covid-19 pandemic. We have endeavoured to ensure minimal or zero loss of jobs and livelihoods of our suppliers and vendors who provide a range of contract services like housekeeping, security, etc. We have also enabled Work from Home, provided desktops and reimbursements for computer accessories, provided additional leave to our COVID-positive staff, facilitated isolation centres and organized vaccination camps for employees. We have collaborated with CSOs and the government to aid frontline workers and support underserved communities. Our comprehensive, on-the-ground response includes immediate humanitarian aid such as providing food and basic hygiene products, augmenting healthcare capacity and supporting livelihood regeneration initiatives in in 27 states and 3 UTs in India. We have ensured safety and comfort to our employees and their families by providing Financial Cover, Medical Support, Leave Cover and Vaccination support. We identified vulnerable communities such as daily wage earners, migrant workers, and waste pickers, especially those who do not have access to social security or government schemes/systems. Serving 594 million meals during the nation-wide lockdown — reached millions of people across 27 states and 3 union territories. Loss of livelihood has stranded many migrant workers and returnees. We provided support for the regeneration of livelihood for an additional 8.3 million people.
• Equal opportunity:

  Equal opportunity

  Wipro is present across 65+ countries represented by over 2,40,000 employees with diverse backgrounds, ethnicities, nationalities, and points of view. Wipro is firmly committed to the policy of providing and promoting equal employment opportunity(EEO) for all of its employees and comply with all state and local laws and regulations that prohibit employment discrimination on the basis of age, race, creed, colour, gender, marital, status, national origin, religion, disability, sexual orientation, gender identity, gender expression, protected veteran status and any other characteristic protected by applicable federal, state or local laws or regulations. Wipro has developed a written Affirmative Action Program, which sets forth the policies, practices, and procedures, which the company is committed to applying in order to ensure that its policy of non-discrimination and affirmative action for minorities, women, qualified individuals with disabilities and qualified protected veterans is accomplished. Wipro has also appointed an EEO officer to ensure dissemination and implementation of equal employment opportunity and affirmative action throughout all levels of the company. We continually strive to provide our employees with competitive and innovative compensation packages. Our benefits program provides a range of options for better financial and social security. Wipro has been included in 2021 Bloomberg Gender-Equality Index (GEI). Wipro has received a rating of 95 in the Corporate Equality Index 2021, by the Human Rights Campaign Foundation. Wipro has been recognized as ‘Disability Confident Committed Employer’ in the UK. This is a government certification in the UK for making sustained efforts to strengthen disability inclusion. Recognized as one of the Best Places to Work for LGBTQ+ Equality by the Human Rights Campaign Corporate Equality Index 2022. Wipro SEF(Science Education Fellowship) program in the UK improves STEM education by developing strong leadership and instruction skills in teachers serving disadvantages communities, especially in geographies with low social mobility.

Pricing

• Price: £61 a unit an hour
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector-uki@wipro.com. Tell them what format you need. It will help if you say what assistive technology you use.