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Redinet Ltd

WatchGuard MDR (Managed, Detection and Response)

WatchGuard MDR provides 24/7/365 cybersecurity services through the MSP partners to their customers, offering endpoint and Microsoft 365 activity monitoring, threat hunting, and attack detection, investigation, and containment, with guided recommendations for remediation. The offering
is managed by an elite team of cybersecurity experts and powered by AI.

Features

  • 24/7 monitoring, data collection at WatchGuard SOC in the Cloud
  • 24/7 detection, hunting, and investigation by WatchGuard’s experts
  • 24/7 unattended threat containment
  • Immediate notification to the MSP team
  • Mitigation and remediation guidelines
  • Service onboarding and periodic health checks
  • Weekly wellness status and monthly activity reporting

Benefits

  • Capitalize on MDR opportunity without investing in a modern SOC
  • Access security knowledge and best practices that provide competitive edge
  • Prevent attacks from improper security or unmanaged endpoints
  • Enhance customer security by staying ahead of threats exploiting vulnerabilities

Pricing

£20.79 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.beeson@redinet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 7 3 7 7 4 9 5 4 2 5 0 6 0 8

Contact

Redinet Ltd Mike Beeson
Telephone: 020 8249 7000
Email: mike.beeson@redinet.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
WatchGuard and Microsoft365
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • WatchGuard Products
  • Microsoft 365 products

User support

Email or online ticketing support
Yes, at extra cost
Support response times
We target our service desk with a One-Hour valid first response. Our first response is based on an engineer responding with an action and not an automated response. Our support team are targeted on a number of Key Performance Indicators. We are committed to providing buyers with the highest level of support possible. Examples of these is, Telephone pickup KPI which is within 10 seconds and consistently averages at 93%, well above our target of 85%. First Response to Tickets within One-hour SLA averages at 97%, which is above our target of 94%. These are reviewed on a quarterly basis.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Redinet offer support to fit the needs of our clients. Standard Business Hours are, Monday to Friday, 8am to 6pm. We also provide support outside of these hours (up to 24/7) to fit the needs of all business and can be tailored as required. Our SLA for first response is 1-hour for a valid response from an engineer who has been assigned to the ticket. Support package costs can be discussed on a per customer basis dependant on required levels
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Redinet would setup the service to begin with and arrange for initial calls to set playbook.
Service documentation
No
End-of-contract data extraction
There is no user data to extract. We would simply provide information on how to close down the service.
End-of-contract process
We would then fill out a customer leavers form as part of our ISO27001 policies for any accounts on our knowledgebase and billing platforms are closed down.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
Other
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
No

Scaling

Independence of resources
There are no resource performance issues due to other users using the service. WatchGuard handle thousands of connections to the service each day. WatchGuard will scale the systems as necessary to handle growing capacity.

Analytics

Service usage metrics
Yes
Metrics types
This can be adapted to the required levels during the onboarding service
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
WatchGuard

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
No end user data stored within this product
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
This can be arranged with the customers in the format required at the time.
Data export formats
Other
Other data export formats
N/A
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
N/A
Approach to resilience
This service is supplied across multiple datacentres so offers resilience by the Vendor
Outage reporting
N/A

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
We can define the IP addresses that can access the web interface
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI Assurance UK Limited
ISO/IEC 27001 accreditation date
27/01/2023
What the ISO/IEC 27001 doesn’t cover
We made the decision to cover everything we do under our certificate. We don't cover other businesses with our accreditation.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Redinet have an Information Security Group and we are ISO27001 accredited.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We don't have access to the underlying infrastructure so wouldn't be able to make changes
Vulnerability management type
Undisclosed
Vulnerability management approach
Service supplied by a third party vendor so this is controlled by them
Protective monitoring type
Undisclosed
Protective monitoring approach
Service supplied by a third party vendor so this is controlled by them
Incident management type
Undisclosed
Incident management approach
Service supplied by a third party vendor so this is controlled by them

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

As a business we have an environmental policy in place.

Covid-19 recovery

We have always been flexible with staff with working from home and since the Covid-19 pandemic we have increased the opportunity for flexible working. We give staff the freedom to ensure they can work from home as and when required. We support local business with sponsorships to help the community around us.

Tackling economic inequality

We have run apprentice programs for students doing IT and Security courses at College. We also have continual improvement programs to continue to upskill internal staff with our strategic Vendor partnerships.

Equal opportunity

At Redinet we have an inclusion policy to ensure that we give as many people the right opportunity as possible.

Wellbeing

We regularly run charitable events and team building in conjunction with mental health initiatives. We have employee healthcare services in place that incorporates mental health and wellbeing services to be used.

Pricing

Price
£20.79 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We can supply a 100 license trial for 30 days

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.beeson@redinet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.