| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business architect | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £750.00 |
TINY MEDICAL APPS LTD
Digital Health Passport – Ongoing Support
Digital Health Passport – Ongoing Support provides optional, time-limited cloud support to help buyers monitor usage, coordinate training, and support adoption following deployment. The service delivers reporting, insight and structured support activity to evidence value and respond to emerging needs without providing managed services or ongoing operational ownership.
Features
- Usage reporting and proactive results analysis
- Interpretation of adoption and engagement trends
- Coordination of end-user and administrator training
- Support for onboarding additional teams or services
Benefits
- Provides clear visibility of platform usage
- Supports sustained adoption post-deployment
- Improves staff confidence through coordinated training
- Helps evidence value and outcomes
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@tinymedicalapps.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
7 7 4 4 7 7 1 6 1 9 7 1 5 6 6
Contact
TINY MEDICAL APPS LTD
Matt Bourne
Telephone: 02078594169
Email: hello@tinymedicalapps.com
About the service
- Service categories
-
- Cloud Support Services
- Ongoing Support
- Reporting and proactive results analysis
- Reporting and proactive results analysis
- End user training coordination
- End user training coordination
- Reporting and proactive results analysis
- Ongoing Support
- Cloud Support Services
Service scope
- Service constraints
- This service supports the adoption and use of the Digital Health Passport SaaS platform. The platform is procured separately and operates independently of this support service.
User support
- Email or online ticketing support
- Yes
- Support response times
- Monday - Friday 9am - 5pm
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Support levels
-
This service does not offer tiered support levels.
All support is provided on a time and materials basis in line with our published Lot 3 Rate Card.
Support is delivered by appropriately skilled delivery, assurance, training, or analysis roles depending on the agreed scope of work.
The service does not include a dedicated technical account manager or cloud support engineer. Any coordination or assurance activity is provided on a time-limited basis as agreed at call-off.
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Government Digital and Data Roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Performance analyst | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content designer | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service designer | £700.00 |
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- ISO/IEC 27001 accredited by
- Alcumus Isoqar (UKAS)
- ISO/IEC 27001 accreditation date
- Tuesday 20 May 2025
- What the ISO/IEC 27001 doesn’t cover
- TMA's scope is deliberately broad to cover the organisation and its platforms. See below. Information Security as applied to Tiny Medical Apps and the management and delivery of our software platforms and supporting infrastructure, in line with the Statement of Applicability version 3.0 dated 18Mar 2025
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- Provided
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Activities to cascade good practice on fair working conditions throughout the supply chain
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Mission: Build an NHS fit for the future
-
That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@tinymedicalapps.com.
Tell them what format you need. It will help if you say what assistive technology you use.