Think Learning

Technology & Content Services

Incorporating Chambury Learning. Our consultancy, technical, authoring, and support teams provide a range of learning technology services: implementation, project management, testing, elearning authoring and training to support your learning and performance management requirements. We support administration teams to resolve issues. Services also include custom changes, theming, bespoke enhancements, and reports.

Features

• System configuration
• System design and site theming
• Solution implementation and testing
• System support and maintenance
• eLearning design and technical authoring
• Course theming, creation and curation
• Project management
• API, mobile app and custom application development
• L&D consulting
• BI and reporting solutions

Benefits

• Agile project management and development practice
• Solution development and implementation based upon best practice
• Rapid access to code developers
• Fast turnaround of change requirements
• ISO27001: 2013 and ISO9001 certified
• Cyber Essentials Plus certified
• Deep public sector knowledge
• UK-based and hosted

£330 to £1,650 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@think-learning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

774477692491864

Contact

Think Learning Commercial Team
01273 025078
hello@think-learning.com

Planning

• Planning service: Yes
• How the planning service works: We are highly skilled learning technology consultants and developers, specialising in working with compliance-led and public sector organisations, and have worked with over 200 large clients including the Department of Health. We are:; ; Responsive: You’re not just buying a product, you’re investing in people who care just as much as you about your learners and your organisation;; ; Collaborative: We collaborate and build communities of like-minded people who care deeply about safer, better places to work, and about learning organisations:; ; Solution-focused: We deliver practical solutions that meet your learning management requirements from the user experience and the organisational compliance perspective.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Totara Learn
  • Totara Engage
  • Totara Perform
  • Totara Mobile App
  • ELearning, virtual seminar, webinar
  • Learning and HR workflow
  • E-Commerce and CMS integration
  • LRS and xAPI tracking
  • Performance and talent management
  • BI Reporting and integrations

Training

• Training service provided: Yes
• How the training service works: Training programmes are designed and delivered (blended programmes comprising online resources and instructor-led sessions) for system administrators, practitioners, system managers, courses creators and curators, technical authors and trainers. And for end-users (managers and learners).
• Training is tied to specific services: Yes
• Services the training service works with:
  • Totara Learn
  • Totara Perform
  • Totara Engage
  • Totara Mobile App
  • E-Learning SCORM Distribution
  • E-Commerce and CMS integration
  • LRS and xAPI
  • Mentoring & Coaching
  • CPD Budget Management
  • Medical Device Training Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We operate a setup and migration service from current/legacy learning and performance systems, to our cloud software solutions: Totara Learn LMS (Learning Management System), Totara Perform, Totara TXP Engage, e-Commerce, CPD Budget Mgt, SCORM Dispatch, Mentoring, Medical Device Training, LRS. We help to translate functional and non-functional requirements to accomplish successful migrations, along with mapping and migrating existing data into the target cloud software solution. We can additionally help in defining the business case and project plan for the migration.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Totara Learn
  • Totara Perform
  • Totara Engage
  • Totara Mobile Apps
  • E-Learning SCORM Distribution
  • CPD Budget Management
  • E-Commerce and CMS integration
  • LRS and xAPI
  • Mentoring & Coaching
  • Medical Device Training Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All our cloud software implementations utilise 'development' and 'live' server environments for the initial implementation and also for future upgrades and bespoke developments. Quality Assurance is in-line with our ISO27001 Information Security Management, ISO9001, and Cyber Essentials Plus Security processes along with technical, penetration testing, and user acceptance testing.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: System hosting and technical maintenance; 2nd line administrator support; 3rd line technical support; 1st line support.

Service scope

• Service constraints: 1st line support to organisational system users is only available on request and if resources are available.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard response time within UK business hours: - Critical: 1 hour - High: 4 hours - Medium: 8 hours - Low: 16 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Standard online 2nd and 3rd line support covers off-site support, helpdesk responses, booked calls/webinars, and other activities requested by client (e.g. site configuration).; We track time used against the Support budget in our timesheet system at our standard rates of £100/hr for administration tasks, explanations and straightforward configuration work, or £110-£120/hr for problem-solving, consultancy, or advanced technical support. Alongside Helpdesk hours, Support packages provide access to a range of resources and services via our online Support portal and teams, with additional Support-based reporting, analysis, and account management. We take a proactive, collaborative approach to this, working hard to ensure that support queries receive long-term solutions (with detailed responses designed to prevent issue recurrence).; We track/report Support budget usage for you, so that you can make informed, timely decisions about whether or not extra budget is required during the contract. You do NOT pay anything for us to fix confirmed bugs with the system, or confirmed technical issues with our hosting services.; We offer client portal/forum access, and involve clients with roadmap development and platform strategy. Premium support services are available.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO Quality Services Ltd
• ISO/IEC 27001 accreditation date: 02/03/2024
• What the ISO/IEC 27001 doesn’t cover: Our data centre partners have separate ISO27001 certification for the UK data centre. Certificate available on request.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: IT Governance Ltd
• PCI DSS accreditation date: 13/03/2024
• What the PCI DSS doesn’t cover: The scope of the SAQ is the e-commerce platform where learning products are offered to clients and customers. We outsource all the payment capture, processing, transmission and storage to our clients and third-party payment processors, and are only responsible for the website hosting the payment page.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO9001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are a Carbon Audited Organisation, to support ours, and our customers', social and environmental objectives as we move towards a net-zero carbon economy. Audited by https://carbonmanagers.com/. We are committed to carbon reduction in light of the global climate emergency. Through an annual carbon audit we understand the impact of our operations and we minimise this through a long-term investment into carbon offsetting using a combination of ethical carbon removal methods and annually achieving less than 'net zero'. We apply our environmental policies to the activities of all our offices and wherever possible to our consultants when operating on client sites. We will support our clients’ environmental policies when we are operating on their sites. The company applies the principles in a number of ways:; • Our hosting partner is fully ISO14001 compliant at their London data centres, and are very committed to environmental sustainability. They work to actively reduce the impact of all of their data centres on the environment, through energy efficiency programmes.; • We undertake an annual company carbon audit.; • We encourage consultants to work from home whenever possible to reduce impact on the environment.; • We encourage our consultants to use public transport when travelling, and we operate a car hire scheme which reduces the need for employees to own cars.; • We conserve natural resources by reusing and recycling materials such as paper and printer cartridges, purchasing recycled materials or with a high recycled content, and using recyclable packaging and other materials wherever possible.; • We use electronic communication such as email, intranets, voice over IP and P2P software to reduce the amount of paper used.; • We undertake regular internal audits to ensure ongoing compliance with this policy, including where they impact our Cyber Essentials Plus, ISO9001 and ISO27001 accreditations.

  Covid-19 recovery

  During the pandemic, we strengthened and improved our technological and service infrastructure, and we offer a very robust, entirely virtual service. We responded quickly to pandemic-related pressures, helping Healthcare clients to schedule mass-staff vaccination appointments, creating a Risk Assessment solution, and configuring PPE-related workflows and e-Forms. We built increased resilience and capacity so that we can continue to provide high quality, uninterrupted services to our (predominantly Healthcare) client base. We're privileged to have been able to support a wide range of public sector organisations during the pandemic, but especially a large NHS Healthcare client base, who achieved incredible results in very difficult circumstances, and who have been pushed to deliver more, faster, better, with learning technology. Our platforms allowed the NHS to rapidly onboard thousands of volunteers and medical staff returning to work to deliver the vaccination program during the pandemic. This was achieved not only by the flexibility of the platform, but also with Totara’s waiver of subscription threshold charges to support NHS efforts in the fight against COVID-19. Throughout the pandemic, Totara was adopted by dozens of new healthcare customers as organisations sought agility in their learning platforms to rise to the challenges posed by COVID-19.

  Tackling economic inequality

  The majority of our clients are not-for-profit organisations in the public and tertiary sectors. With extensive experience in Non-profit and Health sectors (30% of England’s NHS staff use our Totara Learn platform), we place a high priority on values-based working, and aim to engender a professional culture which recognises and supports the public-spirited ethos of our range of clients.; The company applies the principles in a number of ways:; • We donate to NHS Charities Together, in order to recognise the extraordinary work of healthcare workers.; • We donate to (and sponsor) NHS employee award ceremonies and presentations, to recognise their contribution to society and their communities.; • We support our employees to volunteer in their local community, as part of their salaried time. This enables them to donate paid time to charities/community projects up to 8 hours per year.

  Equal opportunity

  We are committed to building an organisation that makes full use of the talents, skills, experience, and different cultural perspectives available in a diverse community, and where people feel they are respected and valued, and can achieve their potential regardless of age, gender, sexuality, disability, religion, race, colour, nationality, national or ethnic origins. We follow the recommendations of the CRE’s statutory Code of Practice on Racial Equality in Employment in all its employment policies, procedures and practices. The aims of our published Equal Opportunity Policy are to ensure that:; • no one receives less favourable treatment, on grounds of age, gender, sexuality, disability, religion, race, colour, nationality, or ethnic or national origins, or victimised for taking action against discrimination or harassment, or instructed or put under pressure to discriminate against, or harass, someone;; • the organisation is free of unwanted conduct that violates the dignity of workers or creates an intimidating, hostile, degrading, offensive or humiliating environment;; • opportunities for employment, training and promotion are equally open to all candidates; and; • selection for employment, promotion, transfer and training, and access to benefits, facilities and services, will be fair and equitable, and based solely on merit.

  Wellbeing

  We provide integrated health cover for all staff including an Employee Assistance Programme and a trained Mental Health First Aider. To help relieve pressure on NHS services, we provide health insurance to employees, which includes benefits such as: Fast track GP appointments, Counselling through 'Stronger Minds', and the 'Be Supported' EAP portal.

Pricing

• Price: £330 to £1,650 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@think-learning.com. Tell them what format you need. It will help if you say what assistive technology you use.