Netpremacy Limited

Google Looker Studio

Efficiently capture, process, and analyze data with Google Cloud data analytics products. Focus on finding insights rather than managing infrastructure. Combine cloud-native services with open source tools as needed, both in batch and stream mode providing big data & analytics solutions

Features

• Process structured and unstructured data
• Easy to use visualisation tools
• Easy-to-use report creation tools
• Process data in batch or in streams
• Build on Google's data processing knowhow

Benefits

• Focus on analytics not operational support
• Data analytics that grows with you, however much you need
• Industry standard interfaces
• Easily create and share reports
• Interactive analytics tools which enable faster time-to-insight

£120 to £302.40 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

774833607072337

Contact

Andrew Eden
0113 366 2008
aeden@netpremacy.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Google Workspace
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Modern compatible browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA dependant
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Bronze - includes our product documentation, community support, and support for billing issues Silver - Entry-level access to paid support services Gold - for production services on Cloud Platform Platinum - for high volume production services on Cloud Platform A full description of the service offerings can be found at https://cloud.google.com/support/
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Documentation, training, worked examples, best practices, and a free usage tier are available to assist users with getting started on Google Cloud Platform. Getting Started: https://cloud.google.com/getting-started/ Online Documentation: https://cloud.google.com/docs/ Training Sessions: https://cloud.google.com/training/ Google Developers Codelabs provide a guided, tutorial, hands-on coding experience: https://codelabs.developers.google.com/ Best practices: https://cloud.google.com/docs/enterprise/best-practices-for-enterprise-organizations Free tier available: https://cloud.google.com/free/
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Google's adoption of open APIs and open source technology allows users to move their data easily between cloud environments and prevent vendor lock-in (https://cloudplatform.googleblog.com/2016/07/how-to-escape-lock-in-with-a-multi-cloud-stack26.html). We offer third party solutions for offline data import/export (https://cloud.google.com/storage/docs/offline-media-import-export), and VM migration through recommended partners (https://cloud.google.com/migrate/). Further to this Articles 7 and 8 of Google Data Processing and Security Terms (https://cloud.google.com/terms/data-processing-terms) states that Google will provide the ability to correct, block, export and delete the Customer Data during the terms of the agreement. To the extent the customer does not have the ability migrate Customer Data to another system, Google will, at Customer’s reasonable expense, comply with any reasonable requests to assist in this.
• End-of-contract process: On the expiry or termination of the Agreement, after a recovery period of up to 30 days following such expiry or termination, Google will delete the Customer-Deleted Data within a maximum period of 180 days, unless applicable legislation or legal process prevents it from doing so.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive theme allows operation on any device
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: You can automate your workflows in your language by accessing the Google Cloud Platform products from your code. Cloud APIs provide similar functionality to Cloud SDK and Cloud Console, and allow you to automate your workflows by using your favorite language. https://cloud.google.com/apis/; ; API automation tools; ; Ansible; Chef; SaltStack; Terraform; Puppet; Other; Other API automation tools; ; Jenkins, Packer, Kubernetes, Spinnaker, Google Cloud Deployment Manager, Pivotal, Openshift
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: GCP runs on top of Google's infrastructure which serves billions of users across many products and services, the integrity and scale of those services ensures that user demand is handled appropriately. Customer data is logically segregated by domain to allow data to be produced for a single tenant only. The authorization to provision additional processing capacity is obtained through budget approvals and managed through internal SLAs as part of an effective resource economy. Further details - https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf (Section AAC-03.1 and IVS-04.3)

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics types; ; CPU; Disk; HTTP request and response status; Memory; Network; Number of active instances; Other; Other metrics; ; See documentation for further metrics https://cloud.google.com/products/management/
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Other data at rest protection approach; ; Google hard drives leverage technologies like FDE (full disk encryption) and drive locking. https://cloud.google.com/security/encryption-at-rest
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Google's adoption of open APIs and open source technology allows users to move their data easily between cloud environments and prevent vendor lock-in
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Google Sheets
  • Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLAs are service specific: https://cloud.google.com/terms/sla/
• Approach to resilience: Google operates a global network of data centers to reduce risks from geographical disruptions. The link below includes the locations of our data centers: http://www.google.com/about/datacenters/inside/locations/ Google does not depend on failover to other providers and builds redundancy and failover into its own global infrastructure. Google performs annual testing of its business continuity plans to simulate disaster scenarios that simulate catastrophic events that may disrupt Google operations. https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf (section BCR-01)
• Outage reporting: Google maintains a dashboard with service availability and service issues here: https://status.cloud.google.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Google Cloud Identity & Access Management (IAM) lets administrators authorize who can take action on specific resources, giving you full control and visibility to manage cloud resources centrally. For established enterprises with complex organizational structures, hundreds of workgroups and potentially many more projects, Cloud IAM provides a unified view into security policy across your entire organization, with built-in auditing to ease compliance processes. IAM access policies are defined at the project level using granular controls of users and groups or using ACLs. https://cloud.google.com/iam/ https://cloud.google.com/compute/docs/access/ For further information see; https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf Section IAM-12
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Ernst & Young CertifyPoint B.V.
• ISO/IEC 27001 accreditation date: 5/4/2016
• What the ISO/IEC 27001 doesn’t cover: See certificate for full list of products covered, anything not listed is not covered. https://cloud.google.com/files/ISO27001_Digital_2016.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 15/01/2017
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: For further information see; https://cloud.google.com/security/compliance/csa-star/ https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf
• PCI certification: Yes
• Who accredited the PCI DSS certification: Reviewed by an independent Qualified Security Assessor
• PCI DSS accreditation date: 19/05/2016
• What the PCI DSS doesn’t cover: The validation enables PCI Level 1 merchants to use Google Cloud Platform for their processing services. For further information see; https://cloud.google.com/security/compliance/pci-dss/
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SSAE16 / ISAE 3402 Type II
  • SOC 1/2/3
  • HIPAA
  • Plus many others

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Other security governance standards; ; https://cloud.google.com/security/compliance SSAE16 / ISAE 3402 Type II: SOC 1 SOC 2 SOC 3 public audit report ISO 27001 ISO 27017 ISO 27018 FedRamp ATO for Google App Engine PCI DSS v3.1 HIPAA CSA STAR EU Data Protection Directive EU-U.S. Privacy Shield Framework
• Information security policies and processes: https://cloud.google.com/security/compliance Custom, ISO27001, ISO27017, ISO270018

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. We can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built in-house tools, intensive-automated and manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks and follows up frequently until remediated. Google also maintains relationships with members of the security research community to track issues in Google services and open-source tools. https://cloud.google.com/security/whitepaper
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Google’s security monitoring program is focused on information gathered from internal network traffic, employee actions on systems and outside knowledge of vulnerabilities. At many points across our global network, internal traffic is inspected for suspicious behavior, such as the presence of traffic that might indicate botnet connections. Network analysis is supplemented by examining system logs to identify unusual behavior, such as attempted access of customer data. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis. Automated network analysis helps determine when an unknown threat may exist and escalates to Google security staff. https://cloud.google.com/security/whitepaper
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have a rigorous incident management process for security events that may affect the confidentiality, integrity, or availability of systems or data. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s security incident management program is structured around the NIST guidance on handling incidents (NIST SP 800–61). Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. https://cloud.google.com/security/whitepaper

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Environment KPI:; We ensure each of our physical office locations has at least one “green ambassador” who is empowered within the business to educate, inform, define and shape our environmental policies for each of our physical locations to enable the business to achieve increased performance year on year; Some of the key ways we drive environmental sustainability within Netpremacy are:; We integrate environmental concerns into our decision-making and resultant activities via our green ambassadors.; We dispose of electrical items either to the second user market or in accordance with current WEEE recycling directives where reuse is not possible.; We minimise travelling with the use of improved collaborative technology (we are Google business) and complementary Company policy. We also provide secure bike storage to encourage eco-friendly methods of travel for our employees.; We minimise waste and reuse/recycle as much as possible. We recycle on a weekly basis, with recycling stations at each desk pod and kitchen within the Leeds office.; We recycle/reuse ink cartridges, using a charitable recycling service which benefits both charitable organisations and the environment.

  Tackling economic inequality

  Local Business & Economy:; Providing work opportunities for small, medium, micro-sized businesses, social enterprises and minority owned businesses ; Procuring goods and services locally where possible ; Supporting small, medium, micro-sized businesses, social enterprises and minority owned businesses to improve capability and grow sustainably

  Equal opportunity

  Employment and Skills: ; Enabling local people to obtain the skills needed to access employment ; Providing our employees with new skills for the future ; Creating employment opportunities within the communities that we work ; Removing barriers to employment in the information technology industry for underrepresented and disadvantaged groups ; Offering employment opportunities to those who serve or have served in our armed forces; Employment and Skills KPI; We ensure that our staff collectively attain at least 10 industry recognised certifications per annum.

  Wellbeing

  At Netpremacy we create infrastructure, support communities and enable growth to deliver community benefits and additional social value. We assist our customers to maximise social, economic and environmental wellbeing of local communities in accordance with The Public Services (Social Value) Act 2012, The Procurement Reform (Scotland) Act 2014 and The Wellbeing of Future Generations (Wales) Act 2015.

Pricing

• Price: £120 to £302.40 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Looker Studio is available at no charge for creators and report viewers.; ; Enterprise customers who upgrade to Looker Studio Pro will receive support and expanded administrative features, including team content management. You can upgrade to Looker Studio Pro directly from the Looker Studio website.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.