ORBIS PROTECT LIMITED

Lone Worker Solutions

Orbis Protect safeguards lone workers with BS8484-compliant solutions that combine technology, human judgement, and 24/7 monitoring. From discreet SOS to proactive welfare checks, we deliver fast, verified responses that give organisations confidence that their people are never truly alone.

Features

• SOS Alarm
• GPS Location tracking
• Body Worn Video
• Lone worker solutions

Benefits

• Employee welfare
• Employee safety
• Visual verification of incidents
• All inclusive service, no hidden cost

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@orbisprotect.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

774841032000879

Contact

Bid Team
01895465500
bidteam@orbisprotect.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Enterprise portals and digital workspaces

  • Integrated Employee Workspaces
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: App Android and IoS supported versions.
• System requirements:
  • IoS as below
  • Andriod - vversion number from Steve

User support

• Email or online ticketing support: Yes
• Support response times: Monday to Friday 8am - 5pm - We respond to support calls immediately at first line via our Customer Support Team, with rapid escalation to second and third line specialists as needed. Out of normal working hours, 1st line support would be available with escalation to second and third line on the next working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Basic browser automated testing tools.
• Onsite support: Yes
• Support levels: We offer a structured, tiered support model designed to ensure that all customer queries are handled efficiently and by the appropriately skilled team: • First line Support – Customer Support Team Our Customer Support Team acts as the initial point of contact for all support requests. This team is responsible for logging, triaging, and resolving common or straightforward issues. • Second line Support – Product Specialists Where issues require deeper product knowledge, cases are escalated to our Product Specialists. This team has detailed technical and functional understanding of the system and can troubleshoot more complex queries. • Third line Support – IT & Technical Support Team Highly technical issues, platform level problems, or system wide faults are escalated to our IT & Technical Support Team. This team has the expertise and access required to investigate backend issues, carry out diagnostics, and implement technical fixes.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Orbis provides a fully supported, structured onboarding process to ensure every customer confidently adopts our lone worker solutions. Onboarding begins with a dedicated implementation meeting, where timelines, user data requirements and training needs are defined and agreed.; Training is delivered flexibly to suit different organisations and user groups, including on‑site, face‑to‑face training, virtual Microsoft Teams sessions, and self‑paced eLearning modules. Comprehensive training guides, videos, user documentation and refresher sessions are also provided to reinforce learning and maintain ongoing compliance.; All users receive clear instruction on device/app usage, escalation processes, and portal functionality, supported by extensive eLearning materials and live chat through the Red Alert Sentry Portal.; We deliver fully managed implementation, including initial user‑data upload, supported by our 24/7 Customer Service team. Every customer is assigned a dedicated Account Manager for ongoing support, service reviews, utilisation guidance, and technical assistance. Additional support includes marketing materials, device/app utilisation support, and continuous training availability.; This multi‑layered onboarding approach ensures every organisation receives tailored, comprehensive training and long‑term support, enabling a smooth and confident rollout from day one.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a lone worker contract ends, Orbis ensures customers can export or recover all their data securely and in line with data‑protection obligations. Orbis will delete or return all Personal Data upon termination or at the Customer’s request, except where retention is required by law.; This means customers may request a full export of their user data, escalation details, and any other information stored within the service before deletion. Orbis also commits to reasonably assisting our customers with data‑related obligations, which includes supporting data extraction activities. ; Additionally, the Lone Worker contract clarifies that data must be returned or destroyed in accordance with contractual requirements once processing is complete, ensuring a compliant and transparent end‑of‑contract process. ; Customers can also access and export elements of their data directly through the Sentry Management Portal prior to termination, enabling self‑service extraction where appropriate.; Together, these measures ensure a smooth, compliant transition with full customer control over their data.
• End-of-contract process: All data, both positional and voice recording is removed from our systems 30 days after contract end if the cancellation process is followed. Possible monthly rolling contract if no formal cancellation is received.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile only.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Mobile app
• Accessibility standards: None or don’t know
• Description of accessibility: Via mobile app for end users and via web browser for managers
• Accessibility testing: Basic automated testing
• API: Yes
• What users can and can't do using the API: User provisioning and management.; Incident data; Location data
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We can tailor bespoke service to client requirements subject to review and quotation.

Scaling

• Independence of resources: We ensure users are not affected by demand from other customers through robust capacity management and proactive planning. Our platform operates on a shared architecture, but each customer environment is logically separated to prevent any cross impact. We continuously monitor system performance, forecast future demand, and scale resources in advance, whether that’s storage, or network capacity. This approach ensures that even during periods of peak usage, each customer’s service performance remains stable, consistent, and fully protected from the activity of others.

Analytics

• Service usage metrics: Yes
• Metrics types: Orbis delivers clear, measurable service performance through rapid ARC response times, real‑time monitoring, and consistent KPI tracking. We report on usage, alarm activations, response speed, SLA compliance, and safety metrics, with automated dashboards and scheduled reports available through the Sentry portal. This ensures customers have transparent, actionable insights into service quality and lone‑worker protection performance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Via sentry portal in an Excel format, or customer support team can do this.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.999%
• Approach to resilience: Avaliable on request.
• Outage reporting: A public dashboard; email alert

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Orbis restricts access to management interfaces and support channels through strict role‑based access control, ensuring only authorised personnel can view or administer lone worker data. Access to internal systems requires secure VPN, MFA, and is limited to Orbis managed, security compliant devices. Management portals use secure login with permissions aligned to user roles. All remote access and administrative sessions are fully logged and routinely reviewed. Support channels (email, live chat, phone) are handled exclusively by trained Orbis teams operating under defined security protocols, with inappropriate access attempts blocked or removed as required.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISo27001, Cyber Essentials Plus
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Avaliable on request.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Orbis operates a formal vulnerability management process aligned to ISO27001, supported by daily threat intelligence from sources including NCSC and US‑CERT. Potential risks are continually assessed via CrowdStrike, ManageEngine, SIEM monitoring and annual CREST/CHECK‑accredited penetration testing. Critical vulnerabilities are patched within hours, important within two weeks, and all others within eight weeks, using automated deployment via ManageEngine. Regular scanning across servers, workstations and applications ensures rapid identification, remediation and validation of fixes, maintaining a secure, resilient environment.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Orbis identifies potential compromises through 24/7 monitoring, SIEM alerting (Fluency), CrowdStrike endpoint detection, firewall intrusion‑prevention, and real‑time vulnerability scanning via ManageEngine. When a potential compromise is detected, it is immediately escalated through our formal incident management procedure, triggering investigation, containment and corrective actions. Critical issues are treated as urgent, with response within 15 minutes and customer notification within 48 hours where an incident is confirmed. This structured approach ensures rapid detection, escalation, and remediation of any potential security threat.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Orbis follows a documented, ISO27001‑aligned Incident Management process with predefined procedures for common events such as data breaches, cyber‑attacks, physical security breaches, and major operational incidents. Incidents are identified through 24/7 monitoring, alerting tools, and SIEM detection. Users report incidents immediately via our formal process using REC 16.1A, emailing and phoning the Operations Manager for urgent escalation. All incidents are logged, tracked, investigated, and managed through defined escalation levels. Clients receive timely notifications, followed by structured incident reports detailing impact, containment, and corrective actions.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Experience our lone worker solution with a free trial that includes a device or app, full user training, and access to our secure management portal with portal training. Everything you need to evaluate safety, functionality, and ease of use at no cost.
• Link to free trial: https://www.orbisprotect.com/products-services/people-protection/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Saturday 25 March 2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable. Our lone worker service is fully covered by this accreditation.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Thursday 23 October 2025
• What the ISO 9001 doesn’t cover: Not applicable. Our lone worker service is fully covered by this accreditation.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9c40a319-cc0c-4a40-9df0-28e1a42069be
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8559a373-9985-4428-b44c-deda15dcbb1e
• Other security certifications: Yes
• Any other security certifications:
  • NSI Gold
  • ICO

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@orbisprotect.com. Tell them what format you need. It will help if you say what assistive technology you use.