WYSER LTD

ASSIST

Wyser ASSIST is a secure SaaS tool that transcribes recorded client conversations, extracts key information and creates case note summaries. You co-design summary templates with Wyser so outputs match your workflow, language and compliance needs. ASSIST cuts documentation time, improves consistency and integrates with your case management systems.

Features

• Automatic transcription of recorded conversations into accurate, searchable text
• Co-designed templates and AI summaries fit workflow and compliance
• Sentiment analysis flags tone shifts and possible escalation
• Supports telephony, Teams, VoIP and face-to-face App audio capture
• Real-time or batch processing for post-interaction documentation
• Browser-based SaaS access with secure login, no installation
• API integration with case management or CRM for automation
• UK and EEA hosting with encrypted storage and access controls
• Default retention: audio 48 hours, transcripts and summaries 30 days
• High availability platform designed for concurrent adviser usage at scale

Benefits

• Reduce time spent writing case notes after client conversations
• Capture consistent, structured records without manual typing effort
• Focus adviser time on clients instead of administrative follow-up
• Improve accuracy of records from long or complex conversations
• Standardise documentation across teams and service locations
• Speed up case closure through faster post-interaction processing
• Reduce staff fatigue by removing repetitive documentation tasks
• Support compliance with clear, searchable and complete case records
• Integrate smoothly with existing workflows without changing adviser tools
• Scale service delivery without increasing administrative headcount

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wyser.online. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

774992102140177

Contact

Mark Pearce
07881656411
tenders@wyser.online

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Generative AI Software Services
  • Document AI Software Services
  • Personalize AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Wyser ASSIST extends telephony platforms, Microsoft Teams and case management systems such as AdvicePro. It integrates with CRM systems through secure APIs and supports file-based audio uploads from existing storage services. The service can also be used independently without integration into other software systems
• Cloud deployment model: Public cloud
• Service constraints: Wyser ASSIST has the following service constraints buyers should be aware of:; ; Planned maintenance is scheduled outside UK business hours where possible; ; Internet connectivity is required to upload and process audio recordings; ; Audio quality can affect transcription accuracy for very poor recordings; ; Integration availability depends on buyer telephony or case system capabilities; ; Service access is via supported modern web browsers only; ; These constraints do not affect normal day-to-day service delivery.
• System requirements:
  • Modern web browser with JavaScript enabled for secure SaaS access
  • Reliable internet connection to upload and process audio recordings
  • User account with role-based access permissions configured by administrators
  • Supported telephony or audio recording source for call capture
  • Secure email address for user authentication and service notifications
  • API access enabled for organisations using system integrations
  • Standard endpoint security and antivirus on user devices
  • Audio files in supported common formats such as WAV/MP3
  • Organisational approval for data processing under UK GDPR requirements
  • Optional Microsoft Teams access for meeting and call audio capture

User support

• Email or online ticketing support: Yes
• Support response times: Wyser ASSIST provides email and online ticketing support as standard. Support responses are provided within one UK business day, Monday to Friday. Weekend queries are logged automatically and responded to on the next UK business day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Wyser ASSIST provides tiered support designed for public sector buyers.; ; Standard support; Included at no extra cost.; Email and ticketing support during UK business hours.; One business day response target.; Covers incident resolution, usage guidance and integration support.; ; Enhanced support; Available at additional cost.; Priority response targets and extended support hours by agreement.; Proactive monitoring and scheduled service reviews included.; ; Account management; A named technical account manager or cloud support engineer is available under enhanced support arrangements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Wyser ASSIST helps users start quickly through a structured, supported onboarding process designed to minimise disruption.; ; Onboarding begins with an online questionnaire to capture organisational details, trial users and technical requirements. Once completed, users are issued a Data Processing Agreement for signature. Trial dates and participants are then confirmed.; ; Before the trial starts, Wyser works with the organisation to define a customised summary style aligned to their case note structure and compliance needs. An initial version is configured and refined during the trial through short feedback cycles.; ; Training is delivered remotely via a Microsoft Teams session for the trial team. This covers recording and uploading calls, applying summary templates and using browser, desktop and mobile recording tools. Written instructions and download links are provided after the session.; ; During the two-week trial, users record real calls and meetings, review outputs and request refinements. Wyser adjusts configuration to reflect real usage patterns.; ; At trial completion, subscription volumes are confirmed and integrations with telephony and case management systems are completed using secure APIs. Ongoing documentation and support remain available throughout.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Wyser ASSIST provides clear, controlled data extraction at contract end.; Before service termination, authorised administrators can request a data export covering transcripts, summaries and associated metadata generated during the contract. Exports are provided in standard, non-proprietary formats such as JSON or text to support reuse and migration into other systems.; Data is delivered securely via encrypted download or secure file transfer. Where ASSIST is integrated with a case management system or CRM, buyers may already hold copies of outputs within their own systems, reducing dependency on exports.; Audio recordings are retained only in line with the buyer’s configured retention policy. Audio recordings are retained within Wysers eco-system for 48 hours before deletion. Within ASSIST Go and Desktop Recorder this is under the control of the user.; Following confirmation of successful data extraction, Wyser securely deletes remaining service data in line with UK GDPR, contractual obligations and documented deletion timeframes. Written confirmation of deletion is provided on request.
• End-of-contract process: At the end of the contract, Wyser ASSIST supports an orderly and secure service exit.; ; Before contract expiry, Wyser works with the buyer to confirm data extraction requirements. Transcripts, summaries and metadata can be exported in standard formats and delivered securely. Where outputs have already been integrated into the buyer’s case management or CRM systems, no additional action may be required. Remaining service data is then securely deleted in line with agreed retention settings and UK GDPR obligations.; ; Service access is disabled on the agreed end date following confirmation that data extraction is complete. Written confirmation of data deletion can be provided on request.; ; Included in the contract price; The contract price includes access to the ASSIST platform, transcription and summarisation processing within agreed usage limits, standard support, onboarding, configuration of summary templates and routine service updates.; ; Additional costs; Additional costs may apply for usage beyond agreed volumes, enhanced support levels, bespoke integrations, extended retention periods or non-standard data export requests. Any additional costs are agreed in advance and documented in the contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Wyser ASSIST provides a web-based service interface that allows users to upload audio, review transcripts and summaries, manage outputs and access integrations securely through a browser.
• Accessibility standards: None or don’t know
• Description of accessibility: Wyser ASSIST has not yet been tested against formal accessibility standards, and we have not completed interface testing with users who rely on assistive technology such as screen readers. We build the interface using recognised accessibility patterns, including keyboard navigation, clear focus states, readable layouts and responsive design. Accessibility testing is on our product roadmap. We are planning user testing with a client group that includes assistive technology users, covering login, audio upload, transcript review, summary generation and export. We will log issues, prioritise fixes and retest changes.
• Accessibility testing: Wyser ASSIST has not yet been tested with users of assistive technology, and we have not completed structured testing with screen reader users. We have also not carried out formal accessibility conformance testing against standards such as WCAG.; ; We have focused on building the interface using recognised accessibility patterns as part of day to day delivery. This includes supporting keyboard navigation for core journeys, using clear focus states and designing pages to work on different screen sizes. We also aim for clear headings and readable layouts so users can move through tasks with fewer clicks.; ; Accessibility testing is on our product roadmap. We are planning user testing with a client group that includes assistive technology users. This will cover login, audio upload, transcript review, summary generation and export. We will capture findings as actionable defects and improvements, prioritise them in the delivery backlog and retest changes before release.
• API: Yes
• What users can and can't do using the API: ASSIST provides a secure REST API allowing organisations to integrate transcription/summarisation directly into existing systems.; ; What users can do through the API; Users can set up automated ingestion of audio recordings from telephony platforms, Microsoft Teams or file storage. The API allows submission of audio files, retrieval of transcripts and summaries and delivery of outputs in structured formats e.g. JSON, text. Organisations can configure summary templates, retention settings and delivery destinations during onboarding with Wyser support.; ; Making changes through the API; Users can update integration endpoints, manage authentication tokens, trigger reprocessing of audio and retrieve processing status updates. Outputs can be routed to case management systems, CRMs or secure storage automatically. Webhooks can be configured to notify downstream systems when processing is complete.; ; What users cannot do through the API; User account creation, role assignment and access permissions are managed through the service interface, not the API. Security policies, encryption settings and core AI models cannot be altered via API to protect platform integrity. Summary model behaviour is configurable within agreed templates but not fully customisable at runtime.; ; Limitations; API usage is rate limited to ensure service stability. Initial setup requires coordination with Wyser to validate integrations and security requirements.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Wyser ASSIST allows controlled customisation to fit organisational workflows and compliance needs.; ; What can be customised; Users can customise summary structures, case note formats, retention periods, integration outputs and delivery destinations. Access roles and workflow triggers can also be configured.; ; How users can customise; Customisation is completed through the service interface during setup or updated by configuration changes. API settings support integration routing and automation. Summary styles are defined using agreed templates rather than free-form model changes.; ; Who can customise; Customisation is managed by authorised administrators within the buyer organisation. Wyser provides support during onboarding and for complex changes to ensure security and consistency.

Scaling

• Independence of resources: Wyser ASSIST protects user performance through a containerised, multi-tenant architecture with workload isolation.; ; Processing runs in isolated containers with autoscaling based on demand, so spikes from one organisation do not consume shared capacity. Resource limits and queue management prevent contention. Monitoring continuously tracks load and performance, triggering automatic scaling when thresholds are reached. This ensures consistent throughput, predictable processing times and a stable service for all users, even during peak usage.

Analytics

• Service usage metrics: Yes
• Metrics types: Wyser ASSIST provides service usage and operational metrics to support oversight and capacity planning.; ; Metrics include processed audio hours, number of recordings, transcription and summary volumes, processing success rates and average processing times. Usage can be viewed per organisation and per user where required. Metrics help buyers monitor demand, manage volumes and evidence service value.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users export their data through a secure, managed export process. Authorised administrators request an export of transcripts, summaries and metadata. Data is provided in standard formats such as JSON or text and delivered via encrypted download or secure file transfer. Where integrations are in place, data may already exist within the buyer’s own systems.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON and plain text (TXT)
• Data import formats: Other
• Other data import formats: Common audio formats such as WAV and MP3

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Wyser ASSIST provides a 99.9% availability service level agreement, measured monthly and covering core platform access, processing services and APIs. The service is built on a containerised architecture hosted across resilient UK and EEA cloud infrastructure, designed to support high availability and automatic scaling. ; ; Availability excludes planned maintenance and events outside Wyser’s reasonable control. Planned maintenance is scheduled outside UK business hours wherever possible and notified in advance.; ; If availability falls below the guaranteed level in a given month, buyers are entitled to service credits. Credits are calculated as a proportion of the monthly subscription fee and applied against the next invoice. The level of credit increases in line with the severity and duration of the outage. Full details, thresholds and credit values are set out in the contract schedule.; ; Wyser continuously monitors platform performance and availability. Incidents are prioritised and addressed under defined support processes, with clear communication during service disruptions.; ; No refunds are provided for downtime caused by buyer-managed integrations, third-party telephony failures or network connectivity issues outside the Wyser platform.
• Approach to resilience: Wyser ASSIST is designed for resilience at platform, service and infrastructure levels.; ; The service uses a containerised microservices architecture deployed across resilient cloud infrastructure in the United Kingdom and European Economic Area. Workloads are distributed across multiple availability zones, reducing the risk of single points of failure. Services automatically restart and scale in response to load or component failure.; ; Data is stored in encrypted, replicated storage, protecting against hardware failure and ensuring durability. Temporary processing components are stateless, allowing rapid recovery without data loss. Continuous monitoring tracks system health, latency and error rates, triggering automated alerts and recovery actions.; ; The underlying datacentres are operated by hyperscale cloud providers and are designed for high availability. They include redundant power, cooling and network connectivity, with physical security and environmental controls audited against recognised international standards.; ; Backups and configuration management support service recovery and controlled restoration where required. Planned maintenance is carried out with minimal user impact and scheduled outside UK business hours wherever possible.; ; Detailed resilience and business continuity documentation is available to buyers on request as part of due diligence or onboarding.
• Outage reporting: Wyser ASSIST reports service outages through clear, multi-channel communication.; ; Service availability and incidents are tracked internally and can be shared with buyers through direct notifications. When an outage or service degradation occurs, affected buyers are informed by email alerts with status updates and resolution progress.; ; There is no public status dashboard or outage API. For buyers requiring enhanced visibility, incident summaries and post-incident reports are provided on request as part of support and service review processes.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Wyser ASSIST restricts access to management interfaces and support channels using role-based access controls and least-privilege principles.; ; Administrative functions are limited to authorised users with explicit permissions. User roles define what actions can be performed, including configuration, data access and support requests. Access is authenticated using strong identity controls and logged for monitoring.; ; Support channels are restricted to named contacts approved by the buyer. Identity is verified before account changes or sensitive actions are performed. Access rights are reviewed regularly and removed promptly when no longer required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Wyser operates a formal information security management framework aligned with ISO/IEC 27001 and Cyber Essentials Plus.; ; Security policies cover data protection, access control, incident management, supplier risk, secure development and business continuity. These policies apply to all services and are reviewed regularly to reflect risk, regulatory change and operational learning.; ; Overall accountability sits with a named board-level owner responsible for information security and governance. Day-to-day management is delegated to senior operational leads who oversee policy implementation, risk assessment and compliance activities. Clear escalation routes are defined for security incidents and material risks.; ; Compliance is enforced through role-based access controls, mandatory staff training and documented operating procedures. New starters receive security induction training and all staff complete refresher training on a scheduled basis. Access to systems is granted on a least-privilege basis and reviewed regularly.; ; Security incidents are logged, assessed and managed through a defined incident response process, with root cause analysis and corrective actions tracked to closure. Third-party suppliers are assessed against security requirements before engagement.; ; Internal reviews and external assurance activities are used to validate controls and identify improvement actions. Evidence of compliance, risk decisions and approvals is recorded to support audit and buyer assurance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Wyser uses controlled configuration and change management aligned with ISO/IEC 27001 practices.; ; All service components are tracked using version control and configuration management tools, covering code, infrastructure and deployment artefacts throughout their lifecycle. Changes are logged, reviewed and approved before release.; ; Security impact is assessed as part of each change, including risk to data, access controls and availability. Changes are tested in non-production environments before deployment. Production releases follow defined approval processes with rollback procedures in place to reduce operational risk.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Wyser operates a structured vulnerability management process aligned with ISO/IEC 27001 practices.; ; Potential threats are assessed through regular vulnerability scanning, penetration testing and review of system logs and alerts. Findings are risk-rated based on severity and exposure.; ; Security patches are prioritised by risk. Critical vulnerabilities are addressed as soon as practicable, with accelerated deployment where there is active exploitation. Lower-risk patches are applied through scheduled maintenance cycles.; ; Threat intelligence is sourced from cloud provider security advisories, NCSC guidance, CERT alerts, software vendor notifications and results from independent security testing.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Wyser uses continuous protective monitoring aligned with ISO/IEC 27001 practices.; ; System activity, access events and service behaviour are monitored using automated alerts and log analysis. Anomalies such as unusual access patterns or processing failures are flagged for investigation.; ; When a potential compromise is identified, incident response procedures are triggered. Access may be restricted, affected components isolated and evidence preserved. Incidents are assessed and escalated according to severity.; ; Response begins immediately for high-severity incidents, with investigation and containment actions initiated as soon as alerts are raised.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Wyser follows formal incident management processes aligned with ISO/IEC 27035 practices.; ; Pre-defined response procedures exist for common events such as service outages, security incidents and data handling issues. These define roles, escalation paths and communication steps.; ; Users can report incidents through email or the online support ticketing system. Incidents are logged, prioritised and managed according to severity.; ; Incident updates are provided to affected users during resolution. Post-incident reports, including root cause and corrective actions, are shared on request or where contractually required.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A time-limited trial is available, including full platform access, customised summary templates and standard support. Ongoing subscription features such as sustained usage volumes, long-term integrations and contractual SLAs are not included beyond the trial period.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau Ltd
• ISO/IEC 27001 accreditation date: Monday 22 January 2029
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification covers the information security management system that governs the design, operation and support of our SaaS services.; ; The following are outside the scope of the certification:; ; End user devices, networks and environments that are owned or managed by the buyer; ; Buyer-controlled configurations, integrations or data inputs outside our hosted service boundary; ; Third-party services procured directly by the buyer and not managed by us; ; Business processes unrelated to service delivery, such as sales, marketing and corporate finance; ; Personal use of customer outputs once exported from the service; ; Where third-party infrastructure is used, assurance is provided through contractual controls and the provider’s own accredited certifications. Responsibility boundaries are clearly defined to avoid ambiguity during delivery and exit.; ; This scope ensures security controls are focused on what we operate and can actively manage, reducing risk and avoiding false assurance.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 004d8846-f904-4318-be07-430f748417b4
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7a1b93c2-e6d4-42de-aca2-bf393364f0e0
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wyser.online. Tell them what format you need. It will help if you say what assistive technology you use.